Allen Edwin Homes Reviews

We have bought two homes with Allen Edwin.

Overall good experience. Very prompt to respond to questions if any were to arise.

Allen Edwin Homes have the design ,looks and space one looks for.Very quick response time to all your needs.

Post sale service is good.

Let me start by saying being able to get a brand new home for a first house is great, especially being in our price range. Every person we worked with throughout the process was super kind. However, the quality of the homes arent the best. I understand the cracks in the walls/ceilings as the house is settling. But the vinyl flooring is already peeling up in spots and there are nail pops that i can feel and see, the paint is already chipping on the baseboards and banister ledges and there are also waves in the ceiling and walls from the drywall tape. Also, if you are going to build with them, then I would start with a fresh build rather than one that is already in the process of being built as we had no say in any of the finishes in the home. It also seems they pick and choose what they want to do in each home because after speaking to my neighbors they had specific things included like an AC unit, vinyl flooring throughout, and smooth walls while my family did not have those options. Again, for a first home it is a great choice and will work just fine for the next 5-10 years. ... More

A more detailed understanding of the lot layout should be discussed much sooner in the build plans. They embankments in between the houses are very steep and had to walk. The drive way is ridiculously angled and dangerous when icy, not to mention how short they are to barley handle parking 1 car length. To understand having houses raised for water run off is one thing but to build the up in some cases 4’ above curb level…

You get what you pay for! Their prices are great for first time home builders, however if you’re a perfectionist you may want to pay more for higher quality in the details!

Eric and Ray were great to work with during the process. Knowledgeable and informative. They answered any questions months after we closed.

Not the best with costumer service.

We moved into a brand new build in Reveerewood Estates. The neighborhood is great. Quiet, clean and friendly neighbors. The craftsman ship has been ok. Our house did not include handles on cabinetry which I thought was very strange based on the price point of the home. Internet was a big hassle because our tower/hub was placed in the wrong location on the property. Builder grade materials with no upgrades like other homes in the neighborhood. The yard and landscaping were lower grade. Ended up removing the landscaping and replacing and hiring my own landscaper for lawn and grading issues. As I start noticing small issues such as missing caulk, no attic cover, loose door handles; they have been fairly quick to rectify which is nice. But still a hassle to contact, set up times for fixes and miss work because of issues. Overall experience Has been ok. If no issues of craftsmanship were a worry, would have been a great experience for me and my family. ... More

Builders were great. The office people were not very friendly. Took very long time to get simple yes or no answers. All problems were blamed on covid. Need to be trained on customer service. Your customers are buying 300k homes, not 1$ french fries.

I’d say overall, we’re pretty satisfied with our experience. Allen Edwin was very responsive throughout our home building process. I learned quickly after we moved in that the customer service department takes that responsiveness to the next level. The house looks great and is about exactly what we thought it would be! However, there are other aspects of this process with Allen Edwin that were and are pretty frustrating. We were delayed several times and at one point saw nearly a month go by without any progress on the home. I know it’s not Al the fault of Allen Edwin, but I do feel that they should have backups in place to avoid this kind of situation. Also, the biggest issue I have with the home is the quality of products used and craftsmanship. The paint applied has to be some of the cheapest on the market. If you slightly rub up on the paint, expect to see some kind of mark or ding in the paint. Also, the drywall work is sub par. There are so many seams visible along with parts of the wall that were not completely filled in. Each home has a project manager and I’m not sure why they let so many imperfections slide. When buying a brand new home you expect everything to look and feel brand new. That just isn’t the case with our home. ... More

It is a good house for the money, but be prepared with some issues in the first few months (to be expected with any new build) but also there are some areas where you can really tell the drywallers and trim carpenters just stopped caring. Lastly the couple things that really bothers me are, all of the interior walls are built 24” o.c., and when trying to finish your basement not a single floor joist is at the same height as the rest. This created quite the issue with framing.

Lot of issues that were missed like doors and banisters. Also basement was filthy with layers of dirt over everything.

You need to be involved and following up with your home construction updates. Things could go wrong quick if you just do not check your updates by personally going to the construction site.

Allen Edwin has done an ok job so far. We did have our windows stolen from the property during the build which put the completion date back about 45 days. I understand that it was out of Allen Edwin's hands, but still frustrating the same. This is our first home and didn't have expectations for the closing, but we did expect to receive the keys after closing which we did not. We had to wait because the keys were not at the closing office. Since we closed in November and had our "lawn" hydroseeded at the end of the season. Most of the seed washed away and we have a sandy dirt yard which TruGreen says needs to have top soil and much more treatment for them to even work on our yard. There are a few items in the home which will hopefully be addressed at our 11 month walk through and hopefully the outdoor items that are supposed to be taken care of this spring will not be a hassle. Overall - The house is nice. The customer service has been fine so far. I think it would be more appropriate to give an updated review after our 11 month walk through. ... More

Be sure to pay attention to the details on your walk through

This was our first time home buying/building experience and Sorry to say, but Allen didn't do it any better. The wait for building the house was way too long. Allen even when knew that I have small kids and I told them all the plans I was thinking for my backyard, they didn't care in accommodate my thoughts and wasted all my back yard with the septic tanks, so I have a huge backyard were I can't do anything because they took it all. I also think that the way they decide to put utilities in the basement was based on economics and not in the best interest of the space. Taking me to think that engineering and planning sucks. Lets see if warranty works, I have some things on my list that the would need to take care of. ... More

Their homes are cheaper to build because they use the cheapest stuff they can find. Someone warned me before we decided to build with them, but we decided to anyways. Now we have pipes that knock when using hot water, all the counters are pulling away from the walls. Instead of caulking the counters they used grout so there’s a open crack between the walls and counters. Carpet is already run down because it’s like the cheapest they could find. Our whole bedroom door fell off the hinge because they used tiny screws instead of longer ones. When it rains or the snow melts our backyard floods. Just stuff like that. You would never know until you’ve lived in it for a while. Also you can hear everything through the floors. Not sound proof like at all in the house. Handle fell off our bedroom door as well. Also front door handle is so hard to open sometimes that my kids will ring the doorbell for someone to let them in. ... More

Be sure you fully understand the booklet they give you. If you have major problems with the land, stand water, poor final grade, or a pit. They will measure to see if it falls in the right distance to be their responsibility or not to fix. I had to fight to get major standing water issues fixed because it was X feet from the home not Y. Eventually I worked with a human on their side who talked to me like a human. And he got the issue resolved. When buying a home the land it comes on is just as important.

It’s a nice house, but the workmanship could be better. The people that they send out for service are not the most qualified.

There are issues with the designs of the larger homes that result in floors shaking, this will result in long term damage like nail pops, broken tile etc. The second floor laundry shakes the entire house and glasses move on tables and countertops when people walk through the house. These are structural issues that need to be resolved in the floor plans with additional bracing or the customer satisfaction will remain low and the call back rates will continue to sky rocket on you "executive homes". If allen edwin keeps telling me everything is to code while doing the bare minimum to address the problems we will continue to tell everyone who drives through the neighborhood asking about houses in phase 2 exactly who they should and shouldn't build with in the near future. If allen edwin wants repeat buyers these things must be addressed. ... More

The project manager was great to work with during the build but the quality of sub contractors was only fair or less. The project manager was great to work with during the build but the quality of some of sub contractors was only fair at best. The change made to the natural grade and elevation of the property caused additional grading expense to the home owner before landscaping could be completed.

How they finish my yard is bad

Overall I would not purchase another house from Allen Edwin.