Beazer Homes Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Beazer Homes.
Read all 336 verified reviews from homeowners that built a new home with Beazer Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Beazer Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes
has 4.4 out of 5 stars in Phoenix-Mesa Area
336 Reviews in Phoenix-Mesa Area
Beazer Homes in Phoenix-Mesa Area
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Customer Reviews
Not the best quality.
- Bruce L.
- Verified HomeBuyer
- January 20, 2021
- Litchfield Park, AZ
After being in the house for a few months, you really start to notice the really poor quality of workmanship that has gone into the build. I have already submitted a workorder for an electrical problem ( but of course Covid will be the reason it cannot be fixed anytime soon.). Every door frame had been busted and repaired poorly. I had to repair the rain shower head myself. There was a large paint run on the front door that was supposed to berepaired, but it was just sanded, not repainted. The electrical problem is multiple switches controlling one light. But they dont all work. Sliding door ...
Beazer Homes responded:
I would like to thank you for bringing this to our attention, Bruce. I know our Phoenix team has been in touch to further discuss your concerns and they are working with you to make sure the items outlined here have been addressed. I called earlier this week to see if there was anything I could offer my assistance with. While I have not heard from you yet, please know I am always here to help and you can reach out to me should there ever be anything I may assist with. I can be reached via our New Home Contact Center at 888-623-2937 or send me an email at nhcc@beazer.com. - Megan ...
Total Score 2
The lady's in the office were great and very helpful.
- Joaquin B.
- Verified HomeBuyer
- November 12, 2020
- Surprise, AZ
Houses are very well designed and great floor plans but can't say the same about the workmanship. Also be prepared to move into a home that still has things that need to be completed or repaired. At least that has been my experience.
Beazer Homes responded:
We appreciate you taking the time to submit this feedback to us, Joaquin. Building a well designed, quality home is of paramount importance to all of us at Beazer Homes, and we apologize if any aspect of your home did not meet these standards. We would love the opportunity to address any and all concerns your have. Please reach out to our New Home Contact Center via email at nhcc@beazer.com or via phone at 888.623.2937. - Megan ...
Total Score 2
Windrose at Alexandria Experience
- Nicole P.
- Verified HomeBuyer
- October 01, 2020
- Litchfield Park, AZ
My husband and I are first time homeowners. We moved into the community because it was close to the military base where my husband is stationed. However, from the get go there were issues delaying the house completion date making us close a week later then planned. The concrete has multiple cracks and the front of the house has a chunk missing which has still not been fixed. Cracks in the doorways were never fixed even though they were taped to be fixed, the plumbing was not hooked up under the kitchen sink and to the refrigerator causing a large puddle of water to pool upon move in, I am ...
Beazer Homes responded:
Thank you for your feedback. We are sorry to hear about any issues you have experienced since moving into your new home. Our Phoenix team let us know they are currently working with you to address any concerns you may have. However, should you have any questions or concerns in the future please do not hesitate to contact our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. ...
Total Score 2
Disappointed
- Howard T.
- Verified HomeBuyer
- September 15, 2020
- Chandler, AZ
Cannot pick the same exterior color of your neighbors next to you is silly and ridiculous. We pay for the house but we cannot pick what we want is suck. Builder explained it is City Ordinance is a lie.
Beazer Homes responded:
We appreciate you taking the time to share this information with us. We would like to apologize for any issues regarding paint restriction. Please know we are always here to help and should you have any concerns regarding your home in the future please feel free to contact the New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! ...
Total Score 2
Exciting process - very let down in the long run
- Anonymous
- Verified HomeBuyer
- July 28, 2020
- Surprise, AZ
I bought a beautiful model in a lovely Beazer neighborhood. Our sales experience was fantastic - everything upon inspection through the first 30 days has been a mess! Countless repairs required, broken (new) appliances, electrical issues all over the home, inconsistent follow up, weeks to complete repairs. It has been 45 days with several issues still not resolved. Shop your builder and get feedback on how they handle post move in issues!
Beazer Homes responded:
Thank you for submitting this feedback. In review of your account information, we see all warranty requests submitted to us, are being addressed. However, we do realize your experience thus far has not been a perfect one. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! ...
Total Score 2
poor customer service
- Andrew J.
- Verified HomeBuyer
- February 19, 2020
- Goodyear, AZ
The sales team is excellent, the supervisors pretend to want to solve issues and then say everything is in standard. The model is well built with attention to detail, mine has lousy drywall, poor tile work door out of square, light switches that still don't work. outside electrical box filled with water and shorted out. can't close the utility box in laundry as the drywall was piled up so thick the latch won't work. Poor quality work
Beazer Homes responded:
Thank you for your feedback Andrew! We realize that while your experience was not ideal, we are happy to hear that the Customer Care Team met with you and are in the process of scheduling repairs. For any future questions or concerns, please reach out to our New Home Contact Center at (888) 623-2937 or by email at nhcc@beazer.com. Thank ...
Total Score 2
Initially impressed... now not so much
- Aaron N.
- Verified HomeBuyer
- November 13, 2019
- San Tan Valley, AZ
The staff seems very friendly up until you sign for the house. Afterwards they could care less. I have had several issues after signing for the house and it is very hard to get a response from anyone. Very disappointed for a first time home buyer.
Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced since moving into your new home. We recently met with our Phoenix team, they let us know that your builder and builder assistant have been working with you to address any concerns that have come up and met with you earlier this week. If there may be anything we can assist with, please let us know. We can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 2
Just an okay builder
- Erin C.
- Verified HomeBuyer
- October 29, 2019
- Litchfield Park, AZ
We have built 3 homes, 3 different builders and this one so far is falling to the lowest :( The framing was great, the plumbing had SOO many issues that I'm super happy I have a plumber in the family to point it out, our water is on the wrong side of the house, our gas heater has to be on the highest setting to heat the water, interior painting was the worst, stucco isn't solid on patio so I'm sure that will be breaking very soon, just so much going on with little to no help on getting it done. They want to send a painter in for the 3rd time and I refuse because my furniture is now in the ...
Beazer Homes responded:
Thank you for your review! We appreciate you taking the time to share this valuable information. We are always looking for opportunities to improve the experience we provide to our homeowners and your review will absolutely aid these efforts, and we apologize that your experience was not a perfect one. Our Phoenix Division has thoroughly reviewed all information associated with your account and stand ready to address any concerns you have. We want to help coordinate scheduling with you, so please contact our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. From there we can ensure all questions and concerns are addressed. Thank you ...
Total Score 2
House problems
- Nohemi O.
- Verified HomeBuyer
- May 15, 2019
- Goodyear, AZ
Having lots of inside home problems, they are being dismiss as a new home, I'll said NO, I am the one who is not being listened to, I am very disappointed with the results of the interior of the house and service
Beazer Homes responded:
Thank you for taking the time to tell us about your experience. We truly apologize for any issues you have encountered and can only imagine the frustration this has caused. We do not show that you have reported any concerns to us. We want to help with any and all concerns you may have and the best way for us to quickly and thoroughly help resolve these with you is to contact our New Home Contact Center. You can reach us at 888-623-2937 or you can email us at ...
Total Score 2
Somewhat disappointed in final product.
- Deborah P.
- Verified HomeBuyer
- February 05, 2019
- Phoenix, AZ
My punch list was not completed because sub-contractors did not cooperate despite the best efforts of the Beazer supervisor. So, I still have grout and paint spots all over my tile floors and my granite counter top is not anchored properly and has rough spots on the underside that fray clothing. My back yard was left full of debris from construction, so we are constantly cleaning it up and finding nails, etc. The interior walls were painted with one coat of flat paint, so anytime we even just touch it there is a spot and if we try to clean it the paint comes off and leaves a bare spot. I ...
Beazer Homes responded:
Thank you so much for submitting your feedback! We would love to address the concerns you mentioned. We do not show you have submitted a warranty request for these items. Just give the New Home Contact Center a call at 888-623-2937, and they will make sure those items are addressed! 
Total Score 2
Sales team amazing/ build workmanship poor
- Bernadette J.
- Verified HomeBuyer
- November 14, 2018
- Litchfield Park, AZ
The sales team Amber and Beth are absolutely amazing. They are always keeping you up to date on the progress of your home and answer your questions. As far as everything else no so good. The quality of workmanship is poor. Our grout is not even and has gaps and holes in it, we have asked multiple times for this to be repaired and it has yet to be done. The paint also has yet to be completed. Our garage was not fully painted, we still have yellow spots on some of our ceilings, we have a large gash in our panty wall, dents on our curves at windows, a hole where our towel rack was placed wrong ...
Beazer Homes responded:
Thank you so much for your review! We are happy to hear your experience with the sales team was enjoyable, and we will make sure to let Amber and Beth know! We would also like to extend an apology for your disappointment with the workmanship of your home. We were able to reach out to your builders Andrew and Judd, and are happy they were able to address your concerns. We also would like to invite you to contact us directly whenever you may have concerns. You can reach the New Home Contact Center at 888-623-2937, and they will be able to assist you with anything you may ...
Total Score 2
Experience could have better.
- William L.
- Verified HomeBuyer
- November 13, 2018
- San Tan Valley, AZ
Closing on the home went smoothly. Cleaning and touch up of paint and repairing of a hole in the wall in one of the closets didn't happen.
Beazer Homes responded:
Thank you for your feedback! We do appreciate you sharing this information with us. We have reviewed your account history and do not show the issues with the paint or the hole in the closet were ever reported to our warranty department. Please call our New Home Contact Center at 888-623-2937 so we may look into those concerns for you. Thank ...
Total Score 2
Quality control is non existent
- Geoff W.
- Verified HomeBuyer
- November 13, 2018
- Laveen, AZ
We have been in our home about 6 weeks and have found many issues. We found many during the build itself also. We installed a security door on the front and now our front door is unusable because the overhang is too low and the door won't open. Beazer tells us it's been inspected and it's built to specs, funny that my security cameras didn't catch anyone at our front door inspecting it. They say it's not their issue, but the same house down the street has no issue and the measurements are completely different. If you build with them you must stay on top of them at every stage. We had J boxes ...
Beazer Homes responded:
Hello, thank you for your feedback! We truly appreciate you taking the time to provide us with this information. We sincerely apologize for any issues you have experienced with your home and the inconvenience this has caused. We have reviewed your case information with the Phoenix Division, and do show all the concerns you reported were addressed. If you have any questions or concerns in the future, please do not hesitate to contact the New Home Contact Center at ...
Total Score 2
Total Disappointment
- James L.
- Verified HomeBuyer
- July 19, 2023
- Gold Canyon, AZ
My tile floor was fine at final walkthrough. When I got the keys the grout was a mess. It was spotted , discolored and looked terrible. I waited 30 days for this issue to be repaired. My furniture for those 30 days were camping chairs. It made no sense for me to move all my furniture in and then move it out for the repair. The front bedroom window is crooked and has to be pulled out and replaced. Two other windows are very tight to open and close. Both drawers in the bathroom cabinet rub on the counter when opening and closing. The cabinet is also missing trim pieces and the corner ...
Beazer Homes responded:
James, we're sorry to hear that your experience with your new home has been less than ideal. Beazer Homes prides itself on providing each and every homeowner with a beautiful home made with top quality materials and craftsmanship so it is especially concerning when we receive reviews like this. We are glad to see that your local customer care team has been able to work with you to help resolve some of these issues. We encourage you to reach our New Home Contact Center at (888) 623-2937 with any questions or concerns you may have. We are happy to assist in any way we can. We look forward to hearing from you and wish you the best in your new Beazer Home. - Roland ...
Total Score 1
Beazer Homes - Worst experience ever.
- Michael A.
- Verified HomeBuyer
- October 19, 2021
- Queen Creek, AZ
Worst experience ever. Poor workmanship and no communication from beginning to end
Beazer Homes responded:
Michael, thank you for reaching out and for speaking with one of our Customer Advocates to share your concerns. We apologize that we fell short of your expectations but are glad to know that our team has helped resolve the issues at hand. Should you ever need to reach us in the future, please contact us at (888) 623-2937 or nhcc@beazer.com. - Daniela ...
Total Score 1
Diaster
- DEREK B.
- Verified HomeBuyer
- July 15, 2021
- Surprise, AZ
The worst home buying experience, to include having to do this survey again. There was no pride in workmanship.
Beazer Homes responded:
Derek, we appreciate you reaching out and are sorry to hear that you did not have a favorable home-building experience with us. We would like to help and make sure any concerns you have with your home are addressed. Please know that your feedback has been shared with our leadership team. If you have any questions or would like to further discuss your warranty matters with us, we can be reached at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 1
I was never informed about my home progress.
- Chad E.
- Verified HomeBuyer
- March 02, 2021
- Surprise, AZ
Horrible company. I would never recommend.
Beazer Homes responded:
Chad, it's disappointing to know that you feel this way. We understand that building a new home can be stressful and that the care and communication we provide are crucial in making it an enjoyable journey. We would like to apologize that we missed the mark on this for you, falling short of your expectations. Please know that we are here to help. If you have you have any questions or concerns that we can assist with, we can be reached at nhcc@beazer.com or (888) 623.2937. - Daniela ...
Total Score 1
Great for sales, horrible for service
- Mike K.
- Verified HomeBuyer
- January 01, 2021
- Surprise, AZ
We had great customer service from our sales rep right up until the day we closed...then customer service disappeared all together. Getting Beazer to repair anything, even issues identified prior to close, is next to impossible. They do not care about customers after closing or any issues they face with the shoddy workmanship. They do not stand behind their quality guarantee and I’m extremely disappointed with their service. I will never purchase a Beazer home again and I do not recommend anyone else do so either. Snake oil is the politest euphemism that comes to mind. Caveat Emptor indeed!
Beazer Homes responded:
Building a quality home made to last is very important to all of us at Beazer Homes. It is disheartening to hear that you have any concerns with your new home and I would like to help address these items with you, Mike. I will be in touch before the end of the week to further review your feedback. Should you have any questions or concerns before our discussion, the New Home Contact Center is always here for you as well. They can be reached at (888) 623-2937 or via email at NHCC@beazer.com. I look forward to working with you - Megan ...
Total Score 1
The lack of communication
- James P.
- Verified HomeBuyer
- December 23, 2020
- San Tan Valley, AZ
The lack of communication was terrible plus a bunch of other thing. If I wrote all my complaints we would be here all day. This is our 4th new build and the worst yet. I am the easiest person to please. If I had to do it all over again I would not have gone with Beazer. The only reason I did not pull out was because my loved the house and layout. Beazer preferred lenders are just as bad. I would find my own.
Beazer Homes responded:
Everyone at Beazer Homes strives to provide and exceptional experience for our homeowners, and I am sorry to hear that we did not match your expectations, James. I have reviewed your feedback with our Phoenix team and was happy to hear they have been in touch to further discuss your feedback. Should you have any future questions or concerns you can reach our New Home Contact Center at (888) 623-2937 or via email at NHCC@beazer.com. - Megan ...
Total Score 1
Poor quality control
- Clayton M.
- Verified HomeBuyer
- November 17, 2020
- San Tan Valley, AZ
The only quality control with Beazer is the home buyers themselves. Beazer throws together a house using unskilled day laborers and hope that the home buyers don't notice all of the problems. We had so many problems in every phase of the building process and are home wasn't even done on our closing date. We currently have several problems with our house and are still waiting for warranty work to be done. We would not buy another Beazer home again.
Beazer Homes responded:
We're saddened to hear that we did not meet our expectations, Clayton. We've met with our Phoenix team, and are happy to hear that Customer Care Representative Alex, has been in contact with you to address any areas of concern you may have. Please know that we are here for you, for any questions or concerns please reach out to our New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. - Sam ...
Total Score 1
Poor attention to detail. Nothing done with integrity or quality.
- Matthew B.
- Verified HomeBuyer
- November 17, 2020
- San Tan Valley, AZ
Don't use them. Find someone else!
Beazer Homes responded:
Thank you for bringing this to our attention. This is never the experience we want our homeowners to have, Matthew. We'd like the opportunity to discuss your concerns with you, and collaborate on a resolution. If you could, please reach out to us at (888) 623-2937 or via email at nhcc@beazer.com.- Sam ...
Total Score 1
Would not recommend this builder
- Daniel O.
- Verified HomeBuyer
- November 04, 2020
- Surprise, AZ
Bad experience with the builder, multiple things needed to be fixed in orientation and they promised me they were going to fix all of them! And they give me their guarantee. Paint job was done poorly and never fix it, they were sloppy and careless on the few things they try to fix. They misled me and rush me into signing the final contract. I've been in the house for about two months and they basically forgot about all the things needed to be fixed Would not recommend Beezer.
Beazer Homes responded:
Daniel, we are sorry to hear about your pending items and that they were not taken care of as promised. Please know that we are here to help and hope to provide you with a better experience moving forward. We would like the opportunity to discuss the items mentioned to ensure that they are taken care of for you. Please reach out to us at nhcc@beazer.com or 866.623.2937. - Daniela ...
Total Score 1
Substandard for the price
- Mark C.
- Verified HomeBuyer
- October 26, 2020
- San Tan Valley, AZ
Once the money is transferred good luck with getting anything fixed.
Beazer Homes responded:
We are so sorry that your Beazer experience has not been a perfect one, Mark. We truly strive to deliver an exceptional new home journey for all of our homeowners, and apologize that this did not happen for you. We would love the opportunity to help improve your experience. Please call us at 888-6BEAZER or via email at nhcc@beazer.com, so we may work with you to turn this situation around. Thank you. - Megan ...
Total Score 1
Horrible finish work and follow up by company
- Terri E.
- Verified HomeBuyer
- October 22, 2020
- San Tan Valley, AZ
Had multiple finish issues at pre closing walkthrough that were not fixed by closing. Construction manager promised to send someone out to fix issues-never did. 3 weeks later we’re told it has to go through warranty dept. Submitted list and a month later still waiting for someone to contact us.
Beazer Homes responded:
Thank you for submitting this feedback to us, Terri. We apologize for the experience you have had thus far and are grateful you let us know so we can set out to fix it. Daniel, the warranty manager for our Phoenix division let us know he has met with you and you two are working together to correct your concerns. We thank you again for bringing this to our attention and encourage you to contact us should you have any questions or concerns in the future. You can reach us via phone at 888-6BEAZER or via email at nhcc@beazer.com. - Megan ...
Total Score 1
Beazer Homes - Very disappointed with several aspects of the Beazer home buying
- Ruth F.
- Verified HomeBuyer
- September 29, 2020
- Goodyear, AZ
Very disappointed with several aspects of the Beazer home buying experience. Most importantly, our brand new $400K house did not appraise for the purchase price. Additionally, I have had to deal with several repair issues — everything from termite concerns to “dead” electrical outlets to a garage door that didn’t seal effectively. I want to love my new home...but I feel like these issues have sucked the joy and excitement out of the home buying process...and, I am left with concerns around the quality and workmanship of this house.
Beazer Homes responded:
We are sorry to hear about any issues you have experienced since moving into your new home, and would like to thank you for sharing your experience with us. At Beazer we pride ourselves on providing an outstanding experience and we are truly sorry if we have missed the mark in any way. We met with our Phoenix team and they let us know that they have been in contact with you and all of your warranty concerns have been addressed at this time. If there may be anything we can assist with in the future, please let us know. We can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. ...
Total Score 1
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