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Beazer Homes

Beazer Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Beazer Homes.

Read all 347 verified reviews from homeowners that built a new home with Beazer Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Beazer Homes an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Beazer Homes

has 4.4 out of 5 stars in Phoenix-Mesa Area

347 Reviews in Phoenix-Mesa Area

Star Rating Breakdown

5 ★ 256

4 ★ 29

3 ★ 21

2 ★ 18

1 ★ 23

Beazer Homes in Phoenix-Mesa Area

View Homes

Customer Reviews

Total Disappointment

  • James L.
  • Verified HomeBuyer
  • July 19, 2023
  • Gold Canyon, AZ

My tile floor was fine at final walkthrough. When I got the keys the grout was a mess. It was spotted , discolored and looked terrible. I waited 30 days for this issue to be repaired. My furniture for those 30 days were camping chairs. It made no sense for me to move all my furniture in and then move it out for the repair. The front bedroom window is crooked and has to be pulled out and replaced. Two other windows are very tight to open and close. Both drawers in the bathroom cabinet rub on the counter when opening and closing. The cabinet is also missing trim pieces and the corner ...

Beazer Homes responded:
James, we're sorry to hear that your experience with your new home has been less than ideal. Beazer Homes prides itself on providing each and every homeowner with a beautiful home made with top quality materials and craftsmanship so it is especially concerning when we receive reviews like this. We are glad to see that your local customer care team has been able to work with you to help resolve some of these issues. We encourage you to reach our New Home Contact Center at (888) 623-2937 with any questions or concerns you may have. We are happy to assist in any way we can. We look forward to hearing from you and wish you the best in your new Beazer Home. - Roland ...

Total Score 1

Beazer Homes - Worst experience ever.

  • Michael A.
  • Verified HomeBuyer
  • October 19, 2021
  • Queen Creek, AZ

Worst experience ever. Poor workmanship and no communication from beginning to end

Beazer Homes responded:
Michael, thank you for reaching out and for speaking with one of our Customer Advocates to share your concerns. We apologize that we fell short of your expectations but are glad to know that our team has helped resolve the issues at hand. Should you ever need to reach us in the future, please contact us at (888) 623-2937 or nhcc@beazer.com. - Daniela ...

Total Score 1

I was never informed about my home progress.

  • Chad E.
  • Verified HomeBuyer
  • March 02, 2021
  • Surprise, AZ

Horrible company. I would never recommend.

Beazer Homes responded:
Chad, it's disappointing to know that you feel this way. We understand that building a new home can be stressful and that the care and communication we provide are crucial in making it an enjoyable journey. We would like to apologize that we missed the mark on this for you, falling short of your expectations. Please know that we are here to help. If you have you have any questions or concerns that we can assist with, we can be reached at nhcc@beazer.com or (888) 623.2937. - Daniela ...

Total Score 1

Great for sales, horrible for service

  • Mike K.
  • Verified HomeBuyer
  • January 01, 2021
  • Surprise, AZ

We had great customer service from our sales rep right up until the day we closed...then customer service disappeared all together. Getting Beazer to repair anything, even issues identified prior to close, is next to impossible. They do not care about customers after closing or any issues they face with the shoddy workmanship. They do not stand behind their quality guarantee and I’m extremely disappointed with their service. I will never purchase a Beazer home again and I do not recommend anyone else do so either. Snake oil is the politest euphemism that comes to mind. Caveat Emptor indeed!

Beazer Homes responded:
Building a quality home made to last is very important to all of us at Beazer Homes. It is disheartening to hear that you have any concerns with your new home and I would like to help address these items with you, Mike. I will be in touch before the end of the week to further review your feedback. Should you have any questions or concerns before our discussion, the New Home Contact Center is always here for you as well. They can be reached at (888) 623-2937 or via email at NHCC@beazer.com. I look forward to working with you - Megan ...

Total Score 1

The lack of communication

  • James P.
  • Verified HomeBuyer
  • December 23, 2020
  • San Tan Valley, AZ

The lack of communication was terrible plus a bunch of other thing. If I wrote all my complaints we would be here all day. This is our 4th new build and the worst yet. I am the easiest person to please. If I had to do it all over again I would not have gone with Beazer. The only reason I did not pull out was because my loved the house and layout. Beazer preferred lenders are just as bad. I would find my own.

Beazer Homes responded:
Everyone at Beazer Homes strives to provide and exceptional experience for our homeowners, and I am sorry to hear that we did not match your expectations, James. I have reviewed your feedback with our Phoenix team and was happy to hear they have been in touch to further discuss your feedback. Should you have any future questions or concerns you can reach our New Home Contact Center at (888) 623-2937 or via email at NHCC@beazer.com. - Megan ...

Total Score 1

Poor quality control

  • Clayton M.
  • Verified HomeBuyer
  • November 17, 2020
  • San Tan Valley, AZ

The only quality control with Beazer is the home buyers themselves. Beazer throws together a house using unskilled day laborers and hope that the home buyers don't notice all of the problems. We had so many problems in every phase of the building process and are home wasn't even done on our closing date. We currently have several problems with our house and are still waiting for warranty work to be done. We would not buy another Beazer home again.

Beazer Homes responded:
We're saddened to hear that we did not meet our expectations, Clayton. We've met with our Phoenix team, and are happy to hear that Customer Care Representative Alex, has been in contact with you to address any areas of concern you may have. Please know that we are here for you, for any questions or concerns please reach out to our New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. - Sam ...

Total Score 1

Poor attention to detail. Nothing done with integrity or quality.

  • Matthew B.
  • Verified HomeBuyer
  • November 17, 2020
  • San Tan Valley, AZ

Don't use them. Find someone else!

Beazer Homes responded:
Thank you for bringing this to our attention. This is never the experience we want our homeowners to have, Matthew. We'd like the opportunity to discuss your concerns with you, and collaborate on a resolution. If you could, please reach out to us at (888) 623-2937 or via email at nhcc@beazer.com.- Sam ...

Total Score 1

Would not recommend this builder

  • Daniel O.
  • Verified HomeBuyer
  • November 04, 2020
  • Surprise, AZ

Bad experience with the builder, multiple things needed to be fixed in orientation and they promised me they were going to fix all of them! And they give me their guarantee. Paint job was done poorly and never fix it, they were sloppy and careless on the few things they try to fix. They misled me and rush me into signing the final contract. I've been in the house for about two months and they basically forgot about all the things needed to be fixed Would not recommend Beezer.

Beazer Homes responded:
Daniel, we are sorry to hear about your pending items and that they were not taken care of as promised. Please know that we are here to help and hope to provide you with a better experience moving forward. We would like the opportunity to discuss the items mentioned to ensure that they are taken care of for you. Please reach out to us at nhcc@beazer.com or 866.623.2937. - Daniela ...

Total Score 1

Substandard for the price

  • Mark C.
  • Verified HomeBuyer
  • October 26, 2020
  • San Tan Valley, AZ

Once the money is transferred good luck with getting anything fixed.

Beazer Homes responded:
We are so sorry that your Beazer experience has not been a perfect one, Mark. We truly strive to deliver an exceptional new home journey for all of our homeowners, and apologize that this did not happen for you. We would love the opportunity to help improve your experience. Please call us at 888-6BEAZER or via email at nhcc@beazer.com, so we may work with you to turn this situation around. Thank you. - Megan ...

Total Score 1

Horrible finish work and follow up by company

  • Terri E.
  • Verified HomeBuyer
  • October 22, 2020
  • San Tan Valley, AZ

Had multiple finish issues at pre closing walkthrough that were not fixed by closing. Construction manager promised to send someone out to fix issues-never did. 3 weeks later we’re told it has to go through warranty dept. Submitted list and a month later still waiting for someone to contact us.

Beazer Homes responded:
Thank you for submitting this feedback to us, Terri. We apologize for the experience you have had thus far and are grateful you let us know so we can set out to fix it. Daniel, the warranty manager for our Phoenix division let us know he has met with you and you two are working together to correct your concerns. We thank you again for bringing this to our attention and encourage you to contact us should you have any questions or concerns in the future. You can reach us via phone at 888-6BEAZER or via email at nhcc@beazer.com. - Megan ...

Total Score 1

Beazer Homes - Very disappointed with several aspects of the Beazer home buying

  • Ruth F.
  • Verified HomeBuyer
  • September 29, 2020
  • Goodyear, AZ

Very disappointed with several aspects of the Beazer home buying experience. Most importantly, our brand new $400K house did not appraise for the purchase price. Additionally, I have had to deal with several repair issues — everything from termite concerns to “dead” electrical outlets to a garage door that didn’t seal effectively. I want to love my new home...but I feel like these issues have sucked the joy and excitement out of the home buying process...and, I am left with concerns around the quality and workmanship of this house.

Beazer Homes responded:
We are sorry to hear about any issues you have experienced since moving into your new home, and would like to thank you for sharing your experience with us. At Beazer we pride ourselves on providing an outstanding experience and we are truly sorry if we have missed the mark in any way. We met with our Phoenix team and they let us know that they have been in contact with you and all of your warranty concerns have been addressed at this time. If there may be anything we can assist with in the future, please let us know. We can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. ...

Total Score 1

Worse experience ever

  • Billy S.
  • Verified HomeBuyer
  • August 25, 2020
  • Litchfield Park, AZ

Allowed me to move in with no working oven. Refuses to take accountability and replace it. I had to put up my own Welcome Home sign and was handed my keys and basically that was it. For first time home buyer I would go somewhere else.

Beazer Homes responded:
We are sorry to hear about any issues you have experienced since moving into your new home. We met with our Phoenix team and are happy to hear that Whirlpool has corrected your oven issue. If there may be anything we can assist with in the future, please let us know. We can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! ...

Total Score 1

Disappointed

  • Matthew P.
  • Verified HomeBuyer
  • August 11, 2020
  • San Tan Valley, AZ

The quality of the home is nice, but getting to that point was a nightmare. To many hiccups along the way and areas that need to be worked on. Especially the day of closing.

Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you may have experienced with your new home. Our Phoenix team let us know they have been in touch and working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! ...

Total Score 1

Love the HOUSE hate the ISSUES -- TERRIBLE

  • Debra S.
  • Verified HomeBuyer
  • August 11, 2020
  • Surprise, AZ

I purchased my home with a checklist before close. The tags were removed, but NOTHING was done. I have now been in the house for over 30 days with ZERO repairs. I recommended people to this builder that purchased a home with the same issues and I am embarrassed when I show my home. This is not my first build, but will be my last with this builder.

Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced since moving into your new home. Our Phoenix team let us know they have been in touch and working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! ...

Total Score 1

Lots of issues.

  • Robert L.
  • Verified HomeBuyer
  • August 04, 2020
  • Goodyear, AZ

We purchased a new home and have had issues. First the design did not give us accurate information, after the fact we found out items were available that we were told they did not have. We made changes and the change orders didnt seem to make it to the job site. Our master shower tile has been an issue. They have made "repairs" several times. Each time the repairs made it worse. We are still fighting with this. We have other small items that have not been resolve yet. We hope they get to them. But it seems like if we dont follow up repeatedly nothing happens. We pointed out items ...

Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced with your new home. Our Phoenix team let us know all construction concerns have been addressed at this time. The pending warranty request items have been scheduled and the local field representative sends weekly communication on progress. Please know we are also here to help in any way we can. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! ...

Total Score 1

Unacceptable

  • Ronderick T.
  • Verified HomeBuyer
  • February 04, 2020
  • Surprise, AZ

45 days after moving in We’re still waiting for Beazer to fix things that should have been fixed before moving in.

Beazer Homes responded:
We apologize that your experience thus far has been less than ideal. We have reached out to the Phoenix team and are happy to hear that they have met with you and are in the process of getting all of the concerns addressed. We appreciate your feedback and again, we apologize that these items were not completed prior to your homes closing. If you experience any other concerns in the future, please give our New Home Contact Center a call at (888) 623-2937 or reach them by email at nhcc@beazer.com. Thank ...

Total Score 1

Promise has not yet done after closing cost

  • Vivek S.
  • Verified HomeBuyer
  • September 10, 2019
  • Phoenix, AZ

I was told Beazer Management will install the Fan in my Newly Moved House but they did not even I requested them multiple times

Beazer Homes responded:
Thank you for your review! We have contacted the Phoenix Management team and they let us know the fans were delivered to you to install per the agreement with the sales team. We apologize for any confusion and are here to assist should you have any questions or concerns in the future. You can reach the Beazer Homes New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...

Total Score 1

I wouldn't do it again.

  • Greg B.
  • Verified HomeBuyer
  • July 27, 2019
  • Surprise, AZ

We purchased a spec home and wish we had kept looking. We have had numerous issues that should have been taken care of as the house was being built and definetly prior to our closing. We understand that there will be issues but the lack of interest in customer satisfaction is disappointing. The only person so far who has shown any interest is our warranty person. Also, in our opinion, the building trades they hire lack attention to detail and have no regard for the homeowners living in the homes around those being built. We definitely would not buy a Beazer home again.

Beazer Homes responded:
Thank you for your feedback! We are always looking for opportunities to improve the experience we provide to our homeowners and appreciate you taking the time to share this information. We would like to apologize for any issues you have experienced with your new home. In review of your account information, we see that both our warranty and construction teams have reached out to assist in resolving any pending concerns you may have. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...

Total Score 1

Disappointed to say the least

  • Mikelyn T.
  • Verified HomeBuyer
  • June 21, 2019
  • Surprise, AZ

17 years ago I built with Beazer so when I was in the market to buy a house again, I only looked at Beazer. I spent over 300,000.00 on this house and am so disappointed. I am actually trying to figure out how to get my money back out when I sell it. I paid a lot of money for a patio door that I can't open one side, another door whistles when the wind blows, and I reported tile in my shower that is cracked, didn't hear back from anyone, and when I called a month later, I was told that it was standard to have some imperfections. I was also told that the contractor refused to fix it. There ...

Beazer Homes responded:
Thank you for your review! We appreciate the time you took to provide us with this valuable feedback. We apologize for the issues you have experienced. We have contacted our Phoenix Team and are glad to see your warranty representative, Julie, is working with you regarding these concerns. If there is anything in the future we may assist with please reach out to the New Home Contact Center at 888.623.2937. Thank ...

Total Score 1

1

  • Paul N.
  • Verified HomeBuyer
  • February 28, 2019
  • Laveen, AZ

They tell come and fix something and make mistake they say next week, next 2 weeks they never show up. the house not complete in the backyard .

Beazer Homes responded:
Thank you for submitting your review. We would like to apologize for the issues you have experience and the inconvenience they have caused. We strive to make every new home experience a perfect one and apologize if we fell short in any way. We have researched the case information for your address and have discussed your concerns with our Phoenix Division and are happy to see all concerns have now been resolved by your warranty representative, Luis. Should you have any questions or concerns in the future we absolutely would like to help in any way we can! Please reach out to the New Home Contact Center, at 888-623-2937 or you can email to ...

Total Score 1

Disappointment

  • Robin L.
  • Verified HomeBuyer
  • December 16, 2018
  • Litchfield Park, AZ

Sadly, we have faced one disappointment after another with our new build from the signing of the contracts to obtaining permits to start of the build to the trade workers. The quality of the trade workers that our builder contracts is lacking at best. Upon closing there were still several items needing repair. It is 90 days since we have closed and those items are still in need even after trade workers have been in to do the work. This was our first new build and unfortunately we have not enjoyed it all. This was meant to be our dream home and we honestly are displeased. We have not been ...

Beazer Homes responded:
Thank you for taking the time to share your experience. Your feedback will contribute to helping us improve and support our team and homeowners. We would like to apologize for any issues you have experienced with your home. We know a new home is a monumental moment in a persons life, and we strive to make this experience as perfect as possible. We are truly sorry if your experience was less than ideal. We have researched all the information on file for your home and show all warranty requests have been resolved. With the last request being a flooring concern, resolved in December of 2018. Should you have any concerns in the future, we would like to encourage you to contact the New Home Contact Center at 888-623-2937. They will be able to help your address any questions or concerns you may ...

Total Score 1

Zero after sale support

  • Joseph G.
  • Verified HomeBuyer
  • October 02, 2018
  • San Tan Valley, AZ

I have been waiting months for beazer to fix simple items that needed attention from construction. This has been a nightmare dealing with subcontractors all day. Appointments are routinely made and broken, and beazer allows it to happen. The quality control by beazer over their subs is the worst I’ve ever experienced in the trades. I love the floor plan and location of my home, but wish it was being built by anyone else. I am hoping theses things will be done so I can enjoy my new home.

Beazer Homes responded:
Thank you so much for your review! We would like to genuinely apologize for any and all issues you have experienced with our vendors and we will be addressing them. We do ask that you continue to report any concerns that you may have with your home, to the New Home Contact Center at 888.623.2937. We want to make sure your Beazer Experience going forward is a great ...

Total Score 1