Beazer Homes Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About Beazer Homes.
Read all 165 verified reviews from homeowners that built a new home with Beazer Homes in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Beazer Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes
has 4.5 out of 5 stars in Riverside-San Bernardino Area
165 Reviews in Riverside-San Bernardino Area
Beazer Homes in Riverside-San Bernardino Area
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Customer Reviews
Beazer Homes - Be very very specific about questions you have and write down
- Anonymous
- Verified HomeBuyer
- November 06, 2020
- Winchester, CA
Be very very specific about questions you have and write down the answers, or email for a paper trail. The customer care center is very slow. We are waiting over 2 months for some warranty fixes, even after calling everyone we know to call and get attention. We do love our home and the neighborhood!
Beazer Homes responded:
We completely understand your concerns with the timing of service and apologize for any delays. Safety is our top priority, and the Covid19 challenges we have faced this year, with scheduling in-home appointments, can sometimes take longer than we would like. Please know that we are here for you and can be reached at 888-623-2937, via email at nhcc@beazer.com or via our website at beazer.com. We hope that you continue to enjoy your new home and community and thank you for your feedback. – Sam ...
Total Score 3
Changing of deadlines, subcontractors used not the best
- Anonymous
- Verified HomeBuyer
- February 13, 2020
- San Bernardino, CA
The completion date of our home was changed several times, initially the house was to be complete before thanksgiving but was not actually complete until December 20th. With the extra time taken, you would think that everything would be perfect, yet despite having 2 walk-throughs prior to move in, everything was not perfect or fixed. Very frustrating to be paying almost half a million for a house that has missing paint, cracks in wall, chips in granite, etc.
Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced during the build of your home or since moving in. We can only imagine how disappointing that was and would like to help improve your experience moving forward. Our Southern California team let us know they have reached out to help address any concerns you may have and look forward to working with you. You can also reach our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 3
Questionable quality
- Steve S.
- Verified HomeBuyer
- January 07, 2020
- Moreno Valley, CA
The fit and finish of our new home is not the quality that we expected. It appears that the constitution crew rushed and did not pay attention to detail.
Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced since moving into your new home. Our Southern California team let us know they have been in touch and are working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 3
Nice home but.....
- C W.
- Verified HomeBuyer
- December 11, 2019
- Winchester, CA
We greatly enjoy our home and Nicole who helped us purchase it was great. Customer service after that has been a little slow. And not one instruction/owners manual for anything in the house.
Beazer Homes responded:
Thank you for your feedback! We are happy to hear you love your home but would like to apologize for any delay in addressing your concerns. Our Southern California team let us know they have been in touch and working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 3
home = yay | service & support = total bomb. They DO NOT CARE.
- Dale A.
- Verified HomeBuyer
- November 14, 2018
- Palm Springs, CA
Beazer makes great homes but don't expect any wow factor from the support team or builder after close. We love our new home. The floor plan, the finishes, the price, the community & the landscaping are all great but it's the 100 little things from Beazer Corporate that tell you they either don't care or are not aiming for customer satisfaction. For example... we bought one of the model homes, which I would never do again because when they say the models are 'as is'... they are not kidding and they will do NOTHING to get the home into a livable condition. We couldn't even get baseboards ...
Total Score 3
Poor quality control overall
- Rob M.
- Verified HomeBuyer
- November 22, 2024
- La Quinta, CA
Quality control is inexistent overall. What could go wrong went wrong.
Beazer Homes responded:
Building a new home is an exciting but sometimes overwhelming time, Rob, and we apologize if your experience did not meet your expectations. It is extremely important to everyone at Beazer that our homeowners feel supported through the new home journey, and we are happy to see you have a great relationship with the Cantera team. We assure you that we have an extensive audit process and uphold the highest standards for our homes. We also thank you for allowing us to address the landscaping concerns you had at the time of close. If there is ever anything we can assist with in the future, please give us a call at 888-623-2937. ...
Total Score 2
Beazer Site personnel excellent
- Anonymous
- Verified HomeBuyer
- April 19, 2023
- Wildomar, CA
Armando was great. Finish carpenter and paint trade horrible. Painter unbelievably bad. Solar company SunPower totally incompetent. System does not work fully 4 weeks out and multiple service trips. Interior doors wont swing closed. Welcome to Beazer Homes.
Beazer Homes responded:
Thank you for your review. We're sorry to hear that your experience has not been satisfactory, but we are thrilled to know that your team has been able to work with you to help resolve any reported concerns. We encourage you to reach out to our New Home Contact Center at (888) 623-2937 with any further questions. Wishing you the best in your new home. - Roland ...
Total Score 2
Unfinished Finishes
- Franklin C.
- Verified HomeBuyer
- November 22, 2022
- Riverside, CA
My wife and I expected more from Beazer for $1 million home. We were very disappointed to find overspray on the countertops, inside the cabinet drawers, a room was not even painted or drywall properly, Flashing on the roof with a hole in it, etc. to name a few things that were/are wrong. Thank goodness for Todd and John who worked tirelessly to get things fixed for us. The good news is that Beazer responds very quickly to our concerns.
Beazer Homes responded:
Franklin, we're so sorry to hear that you had some issues with your new home. While we try tirelessly to have every home perfect upon move in, we understand that there may be some things that require a little extra attention post closing. We're thrilled to know that your team of local Beazer professionals were able to get your concerns addressed in a timely manner. Please know, Beazer Homes is committed to quality customer care throughout your entire new home journey. Please feel free to reach our New Home Contact Center with any warranty concerns. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. Thank you for allowing us to help build your future. - Roland ...
Total Score 2
Difficult
- William G.
- Verified HomeBuyer
- November 13, 2020
- Redlands, CA
Make sure you receive follow-up support after move in.
Beazer Homes responded:
William, our team is here and would be happy to assist with any warranty items in need of attention. Please reach out to our New Home Contact Center at 888.623.2937 or nhcc@beazer.com. Thank you. - Daniela 
Total Score 2
Horrible Experience
- Eric B.
- Verified HomeBuyer
- March 06, 2023
- Riverside, CA
From the beginning of the process it was extremely ridiculous. Kathy at the sales office continually provided false and misleading information. She would only tell half of something and when what actually occurred differed from what she stated, she would simply say, “well it was in the papers you signed.” As an example. She initially asked if I wanted to pay to upgrade to “Solid Surface Shower Surrounds” instead of small tiles with grout. I thought this would be a good idea. Turns out that the over $5,000 upgrade did not actually include the solid surface, just the option to upgrade, the ...
Beazer Homes responded:
Thank you for your candor, Eric. We're sorry to hear that your sales experience did not meet your expectations. We believe in working with integrity and that means we expect our teams to answer any and all questions presented to us. We'll be sure to pass along your feedback so that we can build a better Beazer going forward. - Roland ...
Total Score 1
Lack of Testing Essential components working properly
- Salvador T.
- Verified HomeBuyer
- November 09, 2020
- Redlands, CA
There is a list of items that were not checked by the builder to be working properly prior to our move-in 2 months ago. Plumbing - Electrical - Furnace - Heating/AC It is super disappointing and very frustrating to be dealing with all these issues that could have been avoided.
Beazer Homes responded:
We sincerely apologize you had a less than ideal experience, Salvador. We could only imagine how frustrating this must have been for you. We do appreciate you taking the time to bring this to our attention as we are always trying to enhance our homeowners experiences. We've reached out to the local team and are happy to hear that most items have been completed to date and they are working diligently to complete the remaining items next week. Should you have any concerns in the future, we want you to know we are here for you. Our New Home Contact Center can be reached at (888) 623-2937 or via email at nhcc@beazer.com. Thank you. - Sam ...
Total Score 1
Horrible Quality. Regret Buying
- Cynthia T.
- Verified HomeBuyer
- March 17, 2020
- Winchester, CA
Closed escrow at the end of Jan 2020 and have have 50 customer service issues tickets open. Crooked walls, poor drywall, broken furnace, damaged cabinets, things built out of plan/out of spec. cracked concrete, deformed toilets, yard flooding, the list goes on and on goes on, Extremely poor craftsmanship. I’m embarrassed I bought a Beazer home. My last home was a new build by Lennar and we had ZERO issues. STAY AWAY FROM BEAZER
Beazer Homes responded:
Thank you for your review. We are sorry to hear about any issues you have experienced since moving into your new home. Our Southern California team let us know they have been in touch and working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 1
Poor quality workmanship
- Kevin S.
- Verified HomeBuyer
- January 14, 2020
- San Bernardino, CA
A laundry list of items to many to list that still has to be fixed or repaired.
Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced with your new home. Our Southern California team will be in touch to work with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 1
You don’t care for the customer
- Shannon H.
- Verified HomeBuyer
- October 15, 2019
- Winchester, CA
I typed a lengthy response for submittal. I stated I had inappropriate language and when I returned to previous all was erased. Just like you poor site customer service, bad quality build filled with discrepancies I still feel no one cares.
Beazer Homes responded:
Thank you for your review! We appreciate you taking the time to share this information. We would like to apologize for any issues you have experienced with your new home. We are always looking for opportunities to improve the experience we provide to our homeowners and your review will absolutely aid these efforts. In review of your account information, we do not show a warranty request has ever been submitted to us. Please know we are always here to help. We are happy to assist with any questions or concerns and our New Home Contact Center can be reach at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 1
Customer Service
- Freeman H.
- Verified HomeBuyer
- November 05, 2018
- Lake Elsinore, CA
The salesperson was very helpful but since I moved into my home the customer service has been very disappointing and I can only imagine terrible service in the future. I haven’t been able to get dead trees that were installed replaced or even the size of light bulb required for the address fixture. I’ve purchased three new homes in my lifetime and this is by far the worst! Beazer should really look at the after sales department!
Beazer Homes responded:
Thank you for your feedback! We truly appreciate the time you took to provide us with this valuable information. We have researched your concerns regarding the landscape issue and light bulds and do show those have been resolved by your local warranty representative. Should you have any concerns in the future we absolutely are here to help. Please never hesitate to call the New Home Contact Center at ...
Total Score 1
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