Beazer Homes Reviews in Sussex, DE
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What Sussex Homeowners Have to Say About Beazer Homes.
Read all 200 verified reviews from homeowners that built a new home with Beazer Homes in the Sussex area. Sussex homeowners have rated Beazer Homes an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes
has 4.3 out of 5 stars in Sussex Area
200 Reviews in Sussex Area
Beazer Homes in Sussex Area
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Customer Reviews
Beazer Homes - We had a great experience with Beazer home.
- Kate S.
- Verified HomeBuyer
- September 06, 2022
- Millville, DE
We had a great experience with Beazer home. With model home available, we felt like were able to visit our new home.home
Beazer Homes responded:
We are jumping for joy, Kate. If you ever need help with your home, you can always reach out by calling (888)-623-2937, emailing nhcc@beazer.com, or going to www.beazer.com/warranty. We are sending our best wishes and thank you for choosing Beazer. - Jordyn 
Total Score 5
Beazer Homes - Beazer as a company does not have any interest in the home buyer.
- Steven N.
- Verified HomeBuyer
- September 06, 2022
- Millville, DE
Beazer as a company does not have any interest in the home buyer. Everything Beazer does is for Beazer. It took 1 year to complete my home while other builders in the area were completing projects in 7 to8 months. And after settlement our home was still not 100% complete. How ever Patti and John were the only people that kept it all going not Beazer.
Beazer Homes responded:
Thank you for submitting this review, Steven. We appreciate you sharing your comments with us. We're sorry to hear that you were not satisfied with the timeframe your home was built in, however, we are thrilled to see that Patti and John were able to provide you with quality customer care. While looking over your account, we show your home was closed within the agreed upon timeframe and do not show that you've submitted any concerns regarding this to our offices for review. We are here to help our homeowners and are happy to discuss any concerns you might have. We encourage you to contact our New Home Contact Center with any questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com or online at www.beazer.com/warranty. Wishing you all the best in your new home. - Roland ...
Total Score 2
Francine
- Francine B.
- Verified HomeBuyer
- August 26, 2022
- Millville, DE
Very happy— best move ever!!
Total Score 5
Richard & Debbie
- Richard F.
- Verified HomeBuyer
- August 25, 2022
- Millville, DE
From the sales rep to the builder, everyone was great.Very helpful through the whole process
Total Score 5
Beazer Homes - I would say that the buying experience was excellent.
- Elise L.
- Verified HomeBuyer
- August 16, 2022
- Millville, DE
I would say that the buying experience was excellent. Customer service was excellent but the communication about the progress of the home was not so good but that's over now. Now that we're in the home we're having difficulty getting some of the things attended to on the punch list like some of the AC issues plumbing geese etc. That's disappointing because it feels like once we've given them the money then they're gone. This seems to be a common complaint among many of my neighbors as well. So we're hoping we can get these issues attended to in a timely manner and move on with enjoying ...
Beazer Homes responded:
Elise, we're pleased to hear that you're satisfied with the buying experience and customer service while building your home, but we apologize for where we have fallen short of excellent. Every Beazer homeowner deserves to be a proud Beazer homeowner, and we have shared your feedback to help get you back to enjoying your home at Bishop's Landing. Our customer care team is working diligently to address your service requests and will be in touch with further updates. Should you have any questions or additional concerns, please contact our New Home Contact Center at (888) 623-2937, nhcc@beazer.com, or www.beazer.com/warranty, and we'll be happy to assist you. Thank you for choosing Beazer. - Joanna ...
Total Score 4
Good Experience
- Barbara F.
- Verified HomeBuyer
- August 16, 2022
- Millville, DE
I had a great salesperson, Shannon. Very helpful when issues came up during the building process. I'm a bit disappointed that issues noted on my punch list during my final walk thru have not been completed. The AC has been an issue since the day I moved in. Downstairs is cool, but upstairs is miserably hot. A two tiered AC system would have remedied this issue. Its definitely a design flaw. John and Roland have been responsive helping with this issue but theres only so much they can do. Poorly designed. The homes are lovely. The design of the master bath is a bit crazy...there is only ...
Beazer Homes responded:
Thank you for your feedback, Barbara. Homebuilding is a difficult process so we, at Beazer, are dedicated to being there for our homeowners whenever they may need us. It's great to see John and Roland were working with you to resolve the AC issue and Shannon was an additional help. As for the towel rack, please feel free to contact us so we can look into this for you. You can submit your request by calling (888) 623-2937, emailing nhcc@beazer.com, or submitting a warranty request at www.beazer.com/warranty. We look forward to hearing from you and wish you the best in your new home. - Jordyn ...
Total Score 4
Beazer Homes - It was great from the vet beginning.
- Estela P.
- Verified HomeBuyer
- July 05, 2022
- Millville, DE
It was great from the vet beginning. The front office guidance, information, the excitement of the weekly reports and photos of the building of my home throughout the settlement date was more than I expected. The only problem I have is the response from the Warranty Service Office to address and correct the problems, Hopefully on Wednesday after almost two months here, the will look into fixing the problems I have reported. My home is beautiful and the area is gorgeous. Look forward to many years of enjoyment.
Beazer Homes responded:
Thank you for this incredible review, Estela. We're thrilled to see that our Dove Landing team was able to make your move-in such an exciting process. While we're sorry to hear that your experience with your warranty office has not met your expectations, we are glad to see that they have been able to work with you to help resolve these items. We'll be sure to pass along your feedback to help better our team. Wishing you the best in your new home. - Roland ...
Total Score 5
Beazer Homes - Several options that influenced my decision to buy were changed
- Anonymous
- Verified HomeBuyer
- June 21, 2022
- Millville, DE
Several options that influenced my decision to buy were changed without advising me. Ie: the master bathroom and the master bedroom door(s) It may have been in plans but that can easily be missed. After closing on the home I had issues with an Hd outlet. I could not find the lower end of the tube, making impossible to snake the cable through. Eventually the cable was snaked down the wall. “ If I had known , I wouldn’t have paid $165 for something I did not get and could have done myself. It’s been 7 weeks since I closed and I am still waiting to have a door shaved that is rubbing against ...
Beazer Homes responded:
Thank you for providing this bit of feedback. We're sorry to see that your new home experience has not met your expectations. Upon reviewing your account, we show your local building representative has been in touch and is working with you to address these concerns. While we try to ensure every home is perfect upon move-in, we know that there may be some items that require a little extra attention after closing. We thank you again for working with us to resolve these matters and please reach out to us in the future if we can be of any assistance. - Roland ...
Total Score 1
Beazer Homes - We loved the whole experience with Beazer Homes.
- Alan C.
- Verified HomeBuyer
- June 15, 2022
- Millville, DE
We loved the whole experience with Beazer Homes. They were responsive, informative and inclusive during the entire building process. We told friends about the weekly updates and site visits and they were blown away by Beazer’s inclusive process. This process was miles ahead of our previous builder experience and we love the finished product. Great Job by the whole building & buying staff.
Beazer Homes responded:
What an incredible review, Alan. Thank you so much for taking the time to share with us. At Beazer, we strive to provide quality service in everything we do. This includes working with integrity and keeping our homeowners up to date with any new information. We're so glad you're enjoying your new Beazer home. Wishing you a lifetime of happiness at Dove Landing! - Roland ...
Total Score 5
Say what you mean and mean what you say
- Katherine K.
- Verified HomeBuyer
- May 23, 2022
- Millville, DE
The communication between the site manager John and me was fantastic. I loved the weekly photos of the progress on my house. I closed on time and expect all the promised items to be delivered in a timely manner.
Beazer Homes responded:
Thank you for this fantastic piece of feedback, Katherine. We know how exciting moving into a new home can be and getting those weekly updates can make all the difference in calming your nerves. We will be sure to pass along your kind words to John and his team. On behalf of everyone at Dove Landing Beach Villas, welcome to the neighborhood! - Roland ...
Total Score 5
Care and concern of the team
- Albert P.
- Verified HomeBuyer
- May 17, 2022
- Millville, DE
The team was very thorough in the whole process from purchase to move in. The only problem is there is still some items outstanding especially my refrigerator and dishwasher. I’m waiting for some word on delivery date
Total Score 4
Disappointed
- Jermaine B.
- Verified HomeBuyer
- May 10, 2022
- Frankford, DE
We did a walk through a week prior and pointed out items to be corrected. 90% of items were still not corrected when we came back the following week for closing. House was dirty and had not been cleaned.
Beazer Homes responded:
Thank you for this review, Jermaine. We're sorry to hear that your experience with your new home has been less than ideal but we want you to know that we value this feedback more than you know. We see that you have been working closely with your local Beazer team to help address these concerns. Remember, our New Home Contact Center is always available should you have any questions or any new items to report. They can be reached at (888) 623-2937, via email at nhcc@beazer.com or online at www.beazer.com/warranty. We appreciate you allowing us to cultivate a strong relationship between yourself and your customer care team. On behalf of everyone at The Estuary, we wish you a lifetime of happy memories in your new Beazer home. - Roland ...
Total Score 2
Great customer service prior to close. Poor follow through on workmanship
- Jonathan G.
- Verified HomeBuyer
- May 03, 2022
- Millville, DE
We were very happy with the customer service on the sale and development of the house. However, the follow through with “warranty” issues as promised by our builder has been poor. From a broken pipe two weeks after closing that stopped any water to house, and a lack of follow through on issues identified at final walkthrough. The national warranty office is professional and helpful, but lack of follow through on site has been extremely disappointing. The house design is beautiful.
Beazer Homes responded:
Jonathan, thank you for taking the time to provide this feedback. Your experience is important to us and by sharing the details it will help our current and future homeowners. We are thrilled to see that your sales and construction teams were able to make the new home process an easy one. We apologize if your experience with your warranty team has been less than satisfactory. We have reached out to your local leadership team and asked that they follow up with you today to provide an update on your open warranty items. We appreciate you allowing us to work with you. - Roland ...
Total Score 2
The constant communication and updating
- Kevin G.
- Verified HomeBuyer
- March 01, 2022
- Frankford, DE
Ashley and Mike were a pleasure to work with throughout the purchase/building/ closing processes. They were constantly updating us on the progress of our home build---they were direct, honest and accurate. They understood we were dealing with difficulties surrounding the sale of our prior home and they stuck with us until we had this resolved. In short, Ashley and Mike were professional and engaging. Thank you for their efforts!
Beazer Homes responded:
We love seeing reviews like this, Kevin. Our goal is to ensure our homeowners are provided with the highest level of care throughout their home-building experience. We are thrilled to see that Ashley and Mike were able to provide this for you. On behalf of everyone at The Estuary, welcome to the neighborhood! - Roland ...
Total Score 5
The home buying process was very orderly and we were kept up to date at every step along the way.
- Janice V.
- Verified HomeBuyer
- February 15, 2022
- Frankford, DE
We were overall very pleased with our experience. One thing of note, however, is that we have e experienced some difficulty with builder follow up post settlement. We do not seem to be receiving the same amount of attention as we did during the home build process.
Beazer Homes responded:
Janice, we love to hear that your home-building process was orderly and that you were in the loop at every step. Beazer strives to provide exceptional customer service to ensure an outstanding experience for every homeowner from the time you first walk into our model homes until you're years into enjoying your home. Please contact the New Home Contact Center at nhcc@beazer.com or (888) 623-2937 so that our dedicated Customer Care team can assist with any concerns you have after settling into your new home at The Estuary. From all of us at Beazer, welcome to the neighborhood! - Joanna ...
Total Score 4
Mike answered all our questions, he was very professional and kept us up to date. He went above and beyond
- Piedad S.
- Verified HomeBuyer
- February 06, 2022
- Frankford, DE
Mike is a fantastic person and builder. He provided updates on the home and sent pictures often. Most importantly he always answered all my calls and got back to me promptly. Super professional, attentive and trustworthy. He truly made this experience enjoyable for our family!!
Beazer Homes responded:
Piedad, we're thrilled that you enjoyed building a home with Beazer. Thank you for taking the time to highlight Mike and all the ways that he created an exceptional experience for you and your family. We wish you many wonderful memories in your new neighborhood at The Estuary. Welcome home! - Joanna ...
Total Score 5
Continual engagement
- Marsha E.
- Verified HomeBuyer
- February 01, 2022
- Millville, DE
The builder continually engaged me to ensure I understood where they were in the building process. This was very much appreciated. I never had to guess as to what was happening with my new home.
Total Score 5
Professionalism
- Edward H.
- Verified HomeBuyer
- January 04, 2022
- Millville, DE
Brett was an utmost professional and responsive to our needs immediately. He is a terrific asset for Beazer! He has a helpful and friendly demeanor.
Beazer Homes responded:
Thank you for leaving such an amazing testimonial of Brett, Edward. We love what we do and could not accomplish the excellence we strive for without him and the rest of our team at Bishop's Landing. Welcome to the Beazer family! - Daniela
Total Score 5
Communication and home fit&finish
- Thomas B.
- Verified HomeBuyer
- December 09, 2021
- Millville, DE
From the first discussion with our first meeting with Shannon to the delivery and follow-up by Brett, the Beezer team was great to work with in Bishops Landing! Couldn’t ask for a better experience with a builder!
Beazer Homes responded:
Thomas, we are thrilled to hear about your great experience building a home with us. Beazer prides itself on providing outstanding customer care from the moment you walk into our sales center until long after you've opened the door to your new home, so this review means a lot to the team at Bishop's Landing. Thank you for choosing Beazer, and welcome home! - Joanna ...
Total Score 5
Beazer Homes - We are very happy with our new home and community
- Jeffrey R.
- Verified HomeBuyer
- December 01, 2021
- Frankford, DE
We are very happy with our new home and community
Beazer Homes responded:
We love to hear that you are enjoying the Estuary, Jeffrey! For nine generations, we've built houses that families are proud to call home and we are honored that you trusted us to build yours. From all of us at Beazer, welcome to the neighborhood. - Joanna
Total Score 5
Beazer Homes - Ashley and Mike were a pleasure to work with
- Bruce G.
- Verified HomeBuyer
- November 26, 2021
- Frankford, DE
Ashley and Mike were a pleasure to work with
Total Score 5
Beazer Homes - Responsiveness of our construction supervisor even after closing.
- Matthew L.
- Verified HomeBuyer
- November 23, 2021
- Frankford, DE
Responsiveness of our construction supervisor even after closing. Reece was great! We are very satisfied with our new home and love the community!
Beazer Homes responded:
Thank you for the five stars, Matthew. At Beazer, we hold ourselves to a high standard of both communication and home quality, so your review means a lot to us. We will be sure to share this with the Estuary team and know Reese will be overjoyed to hear about your appreciation. Homeownership has many milestones and we are grateful to have been there by your side at every step leading to a new home and community you love. From all of us at Beazer, congratulations! - Joanna ...
Total Score 5
Great Experience
- Ryan M.
- Verified HomeBuyer
- November 23, 2021
- Millville, DE
Team did a great job communicating throughout the process. There were expected delays due to supply chain issues but we were kept in the loop at each step. Very happy with our purchase.
Total Score 5
Very responsive!
- Kenneth C.
- Verified HomeBuyer
- November 16, 2021
- Millville, DE
Shannon was amazing from start to finish. She always responded quickly to any of our questions or concerns throughout the buying process. Linwood was very helpful throughout the building process. Even though some items are still on back-order due to Covid, Linwood continues to keep us in the loop. Both Shannon and Linwood have gone above and beyond!
Total Score 5
Beazer Homes - Would recommend better communication between the sales person
- John B.
- Verified HomeBuyer
- November 04, 2021
- Millville, DE
Would recommend better communication between the sales person and the buyer during the process. It seems like in most cases we had to reach out instead of Beazer contacting us. The Project Manager on site was very helpful and communicated almost regularly, at least weekly.
Beazer Homes responded:
Thank you so much for your feedback, John. Without homeowners like you who are willing to let us know about their experience and concerns, we would not be able to grow as a company. We will be sure to pass this along to the appropriate parties. Should you ever have any questions for us, please feel free to reach our New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. Welcome to the Beazer team! - Roland ...
Total Score 4
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