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- Sussex, DE
Beazer Homes Reviews in Sussex, DE
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What Sussex Homeowners Have to Say About Beazer Homes.
Read all 168 verified reviews from homeowners that built a new home with Beazer Homes in the Sussex area. Sussex homeowners have rated Beazer Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes in Sussex Area
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Customer Reviews
A Good Experience
- Christopher G.
- Verified HomeBuyer
- April 12, 2023
- Frankford, DE
The closing took place in the Sycamore Chase model so it was very convenient. The attorney was 3 hours late due to a flat tire but he was ready when he arrived and the closing took no more than 30 minutes. We had no mortgage to close.
Beazer Homes responded:
Thank you for your feedback, Christopher. We are happy to hear your experience with our Sycamore Chase team was overall seamless and efficient. Congratulations on your new home and we wish you the best. - Jordyn
Total Score 4
The people have been great, but
- Daniel W.
- Verified HomeBuyer
- September 20, 2022
- Frankford, DE
The quality of the tile work and concrete finish was really below standard.
Beazer Homes responded:
Thank you for sharing your experience and feedback with us, Daniel. The Beazer team takes pride in providing quality service, and we appreciate you letting us know that the people have been great at Sycamore Chase. However, we're saddened to hear you're disappointed with the tile and concrete work and would like to help. Please contact our New Home Contact Center at a time that is convenient for you, and our team will gladly assist with any concerns you may have. You can reach us at (888) 623-2937 or by email at nhcc@beazer.com. We look forward to hearing from you. - Joanna ...
Total Score 4
Beazer Homes - I would say that the buying experience was excellent.
- Elise L.
- Verified HomeBuyer
- August 16, 2022
- Millville, DE
I would say that the buying experience was excellent. Customer service was excellent but the communication about the progress of the home was not so good but that's over now. Now that we're in the home we're having difficulty getting some of the things attended to on the punch list like some of the AC issues plumbing geese etc. That's disappointing because it feels like once we've given them the money then they're gone. This seems to be a common complaint among many of my neighbors as well. So we're hoping we can get these issues attended to in a timely manner and move on with enjoying ...
Beazer Homes responded:
Elise, we're pleased to hear that you're satisfied with the buying experience and customer service while building your home, but we apologize for where we have fallen short of excellent. Every Beazer homeowner deserves to be a proud Beazer homeowner, and we have shared your feedback to help get you back to enjoying your home at Bishop's Landing. Our customer care team is working diligently to address your service requests and will be in touch with further updates. Should you have any questions or additional concerns, please contact our New Home Contact Center at (888) 623-2937, nhcc@beazer.com, or www.beazer.com/warranty, and we'll be happy to assist you. Thank you for choosing Beazer. - Joanna ...
Total Score 4
Good Experience
- Barbara F.
- Verified HomeBuyer
- August 16, 2022
- Millville, DE
I had a great salesperson, Shannon. Very helpful when issues came up during the building process. I'm a bit disappointed that issues noted on my punch list during my final walk thru have not been completed. The AC has been an issue since the day I moved in. Downstairs is cool, but upstairs is miserably hot. A two tiered AC system would have remedied this issue. Its definitely a design flaw. John and Roland have been responsive helping with this issue but theres only so much they can do. Poorly designed. The homes are lovely. The design of the master bath is a bit crazy...there is only ...
Beazer Homes responded:
Thank you for your feedback, Barbara. Homebuilding is a difficult process so we, at Beazer, are dedicated to being there for our homeowners whenever they may need us. It's great to see John and Roland were working with you to resolve the AC issue and Shannon was an additional help. As for the towel rack, please feel free to contact us so we can look into this for you. You can submit your request by calling (888) 623-2937, emailing nhcc@beazer.com, or submitting a warranty request at www.beazer.com/warranty. We look forward to hearing from you and wish you the best in your new home. - Jordyn ...
Total Score 4
Care and concern of the team
- Albert P.
- Verified HomeBuyer
- May 17, 2022
- Millville, DE
The team was very thorough in the whole process from purchase to move in. The only problem is there is still some items outstanding especially my refrigerator and dishwasher. I’m waiting for some word on delivery date
Total Score 4
The home buying process was very orderly and we were kept up to date at every step along the way.
- Janice V.
- Verified HomeBuyer
- February 15, 2022
- Frankford, DE
We were overall very pleased with our experience. One thing of note, however, is that we have e experienced some difficulty with builder follow up post settlement. We do not seem to be receiving the same amount of attention as we did during the home build process.
Beazer Homes responded:
Janice, we love to hear that your home-building process was orderly and that you were in the loop at every step. Beazer strives to provide exceptional customer service to ensure an outstanding experience for every homeowner from the time you first walk into our model homes until you're years into enjoying your home. Please contact the New Home Contact Center at nhcc@beazer.com or (888) 623-2937 so that our dedicated Customer Care team can assist with any concerns you have after settling into your new home at The Estuary. From all of us at Beazer, welcome to the neighborhood! - Joanna ...
Total Score 4
Beazer Homes - Would recommend better communication between the sales person
- John B.
- Verified HomeBuyer
- November 04, 2021
- Millville, DE
Would recommend better communication between the sales person and the buyer during the process. It seems like in most cases we had to reach out instead of Beazer contacting us. The Project Manager on site was very helpful and communicated almost regularly, at least weekly.
Beazer Homes responded:
Thank you so much for your feedback, John. Without homeowners like you who are willing to let us know about their experience and concerns, we would not be able to grow as a company. We will be sure to pass this along to the appropriate parties. Should you ever have any questions for us, please feel free to reach our New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. Welcome to the Beazer team! - Roland ...
Total Score 4
Overall positive experience
- John T.
- Verified HomeBuyer
- November 03, 2021
- Millville, DE
Many buyers experienced long delays in completing their homes, but a lot of that was outside of the control of Beazer. They really seems to care, and they put together a good home buying program with friendly people handling the user experience. I would have given five stars had it not been for the part of the process that Beazer could control - it seemed they sold more properties that they can handle, with the number of builders they had. But once they fixed some issues and got moving, the process was very good. I'd recommend purchasing a Beazer home.
Beazer Homes responded:
John, we're glad to see your overall experience with your new home has been a positive one. While we try to navigate these trying times with delays outside of our control, we truly appreciate homeowners, like yourself, who allow us to make things right for them and provide a quality experience. On behalf of everyone at Dove Landing, we want to welcome you to the neighborhood! - Roland ...
Total Score 4
Great communications, not so great on the details
- Michael D.
- Verified HomeBuyer
- October 18, 2021
- Millville, DE
We were very pleased with the regular communications provided by the Beazer team - especially the weekly photos and status of the build, even during slow times when very little was changing or they were waiting for inspections, supplies, etc. The team was also very responsive whenever we had questions about status, what was next, etc. We were also pleased with the closing process. Two negative comments: whomever laid the laminate floor did a good job with fit, but TERRIBLE in selection/lay of pieces! In multiple, very visible places, the exact same pattern/piece was placed adjacent to another ...
Beazer Homes responded:
Thank you so much for sharing your feedback with us, Michael. We are thrilled to see you had an open line of communication from your team during the building process. We pride ourselves on providing a quality experience from start to finish. We would love to take a look into your flooring concerns. Please feel free to reach out to our New Home Contact Center at a time that is convenient for you. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. We appreciate you taking the time to advise us about your experience and thank you in advance for allowing us to assist in any way we can. Welcome to the Beazer family! - Roland ...
Total Score 4
Failure to deliver everything promised and failure to complete punch items
- Gail O.
- Verified HomeBuyer
- October 12, 2021
- Frankford, DE
We like the house and if things were completed by this time, we would be happy. Appointments were not kept and work not completed as promised. We like the amenities and trails.
Beazer Homes responded:
Gail, thank you for reaching out and providing your feedback. We are glad to know that you are already enjoying the community. However, we are sorry to hear that there are items in need of our attention. We will be looking into the appointment setbacks you have mentioned and will have a member of our team follow up with you. - Daniela ...
Total Score 4
Beazer Homes - Buying process was ok,OK, home had some issues but beazer took
- Kieron W.
- Verified HomeBuyer
- October 05, 2021
- Millville, DE
Buying process was ok,OK, home had some issues but beazer took care of issues. Overall we are pleased with our new home.
Total Score 4
The lenght of time to cose
- Robert C.
- Verified HomeBuyer
- July 20, 2021
- Millville, DE
There is nothing to share
Total Score 4
Beazer Homes - Shannon was wonderful and made the buying experience easy.
- Gertrude K.
- Verified HomeBuyer
- May 25, 2021
- Millville, DE
Shannon was wonderful and made the buying experience easy. She was a joy to work with. Tim kept me informed on the building process. He and John were very responsive with my issues after I moved in. My only complaint was with some of the trades that installed defective materials and had to come back to fix and/or replace. It was a waste of time and materials when why put in something defective and walk away only to have to come back. It took up Tim and John’s time to have to deal with these issues but they always responded quickly and with a smile. Now Whirlpool is another issue. They should ...
Beazer Homes responded:
Shannon, thank you for the recognition to our team. We are glad to hear that they were able to help address your concerns. However, we would like to apologize for the frustrations caused by the needed repairs. Please know that we have shared the feedback you have provided with our Delaware management team. Should you have any questions or concerns about your home in the future, please contact us at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 4
I had multiple problems that need fixed. Most have been addressed but there are still a few outstanding..
- Sharon I.
- Verified HomeBuyer
- May 18, 2021
- Millville, DE
Overall I am happy with Beazer Homes. The home was not really ready for a walk thru when I had it. Also, some of the things that needed attention should have been done and thoroughly checked before move in.
Beazer Homes responded:
Sharon, it was a pleasure speaking with you yesterday. We appreciate the feedback you have provided and were glad to know that our team has had the opportunity to address the remaining items that were pending. If you have any questions about your home in the future, know that we are here and can be reached at nhcc@beazer.com or (888) 623-2937. Thank you again. - Daniela ...
Total Score 4
Excellent communications with the buyer during the build process.
- Patrick M.
- Verified HomeBuyer
- May 05, 2021
- Millville, DE
As the home was being built, we got frequent progress reports and pictures of the construction stages the house was undergoing right up to the pre purchase walk through. Based on the owners inspection and observations, any functional and all anomalies in craftsmanship were noted. Actions were taken to correct the items prior to the final owner's walkdown prior to closing. The process and the corrective actions were timely and comprehensive.
Beazer Homes responded:
Patrick, we love to hear feedback like yours! Building a new home is an exciting time and we believe it's important to include our homeowners in all the excitement by providing regular updates. We want to thank you for entrusting Beazer Homes with your new home-building journey. Welcome to the Beazer family. - Daniela ...
Total Score 4
Bishops Landing, Millville DE
- Cindy W.
- Verified HomeBuyer
- April 20, 2021
- Millville, DE
Overall I have had the perfect experience with Beazer Homes. I have settled and do have a list of interior fixes that will be dependent on me being at my summer home. I've had to remind twice that the list for outside hasn't been taken care of yet and am hoping this is done when I arrive at the end of the month. I love my home, the kitchen is my dream kitchen and I look forward to making memories in Millville, DE
Total Score 4
Love my house...but issues
- Anonymous
- Verified HomeBuyer
- April 13, 2021
- Millville, DE
While we love our house, the follow-up after closing was not so great. Part of the problem was that we were out of state and it was difficult to keep an eye in things. I could write a long list of issues, but won't bore you all. However, things like a cracked window, window with condensation, crooked pendant lights are just a few. The window took 6 weeks to replace, not acceptable especially since there is a ton of construction going on around me. On a positive note, we love our new home, love the layout, love the location and love the amenities offered (of course can't use anything yet due ...
Beazer Homes responded:
While we're happy to hear you love your home, we're saddened to hear about the concerns you've been experiencing. We want you to know we are here to help, please contact our New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. We'd love to speak with you regarding the items still needing attention at your home, and work together to get these items completed so you can be on your way to enjoying everything your new home has to offer. - Sam ...
Total Score 4
Follow up for punch list
- Anonymous
- Verified HomeBuyer
- January 26, 2021
- Millville, DE
This is an extremely fast growing community. We have been in our home for less than a week and are happy with it so far.
Beazer Homes responded:
We are happy you are loving your new home! Thank you for sharing this feedback with us. If you ever have any question, drop our New Home Contact Center a line at nhcc@beazer.com or call 888-623-2937. - Megan
Total Score 4
Most of the quality issues were taken care of before closing. Very helpful,
- Victoria B.
- Verified HomeBuyer
- October 14, 2020
- Millville, DE
We enjoyer new home very much.
Beazer Homes responded:
Hi Victoria! We are so glad to hear that you are enjoying your new home and that our Dove Landing team has been so helpful. Please know that we are here to assist with any pending or new items needing our attention and can be reached at our New Home Contact Center at 888.623.2937 or nhcc@beazer.com. – Daniela ...
Total Score 4
Move in
- Joseph T.
- Verified HomeBuyer
- May 12, 2020
- Millville, DE
The entire process from beginning to settlement was smooth and easy for the most part. Our walk through issues were taken care of immediately and the home was prepared nicely. Shannon Taylor was wonderful to deal with always pleasant and always willing to help with our questions. Home seems built very well.
Total Score 4
37122 Barrington Parkway
- Robert F.
- Verified HomeBuyer
- April 11, 2020
- Millville, DE
We highly recommend a independent home inspection. Visiting the site during construction is crucial. Build a relationship with the construction manager and the team. Purchase the highest upgrades that you can afford. Remember you can’t go back.
Total Score 4
Good Design Good Material Poor Leadership Decisions on Year end profits impacting the ability of Working staff to complete the job with expected QualityWorking staff
- Charles H.
- Verified HomeBuyer
- November 12, 2019
- Millville, DE
Do not Settle until House is ready
Total Score 4
Beazer new home
- Thomas G.
- Verified HomeBuyer
- June 11, 2019
- Millville, DE
So keep in mind these are not custom homes. For the money, these homes are built well and typically have only minor issues.
Total Score 4
Getting Better every day.
- Robert M.
- Verified HomeBuyer
- May 16, 2019
- Millville, DE
Closing date felt rushed as many items in the house were not ready for move in. However the sales process and closing went smoothly. Since then Beazer staff have diligently worked on outstanding items and we grow more pleased with each day.
Total Score 4
Our new home in Millville, DE
- Marc F.
- Verified HomeBuyer
- May 15, 2019
- Millville, DE
I believe Beazer homes did not get a sufficient down payment. We were told to come down to Delaware and do a walk thru on Wednesday and settle on Friday. There were so many things that were not finished that we were told to come back on Saturday and close after the Saturday walk thru. We are still in the process of having things completed.
Total Score 4
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