Beazer Homes Reviews in Sussex, DE
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What Sussex Homeowners Have to Say About Beazer Homes.
Read all 158 verified reviews from homeowners that built a new home with Beazer Homes in the Sussex area. Sussex homeowners have rated Beazer Homes an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes
has 4.1 out of 5 stars in Sussex Area
158 Reviews in Sussex Area
Beazer Homes in Sussex Area
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Customer Reviews
Beazer Homes - The actual purchase of the house went well, however, the follow
- Mindy H.
- Verified HomeBuyer
- September 02, 2021
- Millville, DE
The actual purchase of the house went well, however, the follow through has been extremely frustrating. We have been extremely frustrated by how many things are wrong with our home and the pushback and follow through on things being rectified. There have been many issues with the exterior of the house including large mounds of dirt still on our property and a marshland behind our house due to poor excavation. The irrigation system does not work properly adding great frustration. The majority of our appliances have had issues and because we settled, Beazer will have nothing to do with helping ...
Beazer Homes responded:
Mindy, we strive to deliver our homeowners with a seamless transition into their new home, and we are sorry to hear about the frustrations you have encountered. In reviewing your concerns, we understand that your Customer Care representative is in contact with you and is working with our trade partners to address the items reported. Our Delaware area Customer Care Manager will also be reaching out to help things along so that you can get back to enjoying your home. Please know that our team is here to help, and if you ever have any questions or need to speak with us, we can be reached at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 3
Poor communication and service delivery.
- Brian B.
- Verified HomeBuyer
- July 15, 2021
- Millville, DE
Great home design. Great community planning, landscaping and home owner amenities. Awful communication, problem response and finishing work. Inconsistent service and problem resolution. Covid will probably be blamed by Beazer, but the major service response and resolution issues are the result of poor communication and effort during the last phase of construction, and following home delivery (settlement). Very unfortunate given the amount of investment this builder has expended into maturing their internal operations and service systems.
Beazer Homes responded:
Thank you for providing feedback from your experience with us, Brian. We are always thrilled to hear when a homeowner is enjoying their new home and community. However, we pride ourselves on providing great service and are disappointed that you feel this was not delivered. We want to ensure that we address any pending concerns you may have. Please know that we are here to help and can be reached at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 3
Sales office 5 stars, builder communication/follow up 1 star
- Anonymous
- Verified HomeBuyer
- July 13, 2021
- Millville, DE
Sales, specifically Shannon, was AMAZING throughout the process, including long after contract was signed. You can tell she truly cares about her clients and her company's brand and balances those appropriately. As for the builders, Reese and Linwood, awful at communicating timelines post closing in terms of completing outstanding items, follow through is non existent. Closed in May, two months later and I still can't get a response on when outstanding items will be scheduled, let alone addressed. That group needs a complete overhaul and they should look to change incentives aligned to ...
Beazer Homes responded:
It's great to hear that Shannon is providing such exceptional service to our homeowners at Bishop's Landing. We only wish that the service we strive for had carried through in all aspects of your journey with us. Thank you for sharing your experience, and know that we have shared your feedback with our leadership team. Also, we want to make sure the pending items you mentioned are addressed. Please reach out to us at nhcc@beazer.com or (888) 623-2937, and we would be happy to help. - Daniela ...
Total Score 3
love the home
- Gary S.
- Verified HomeBuyer
- February 20, 2021
- Frankford, DE
important to keep an eye on the building process although the builder did not like that, considered that a distraction. did not like me tracking him down if I had a concern.
Beazer Homes responded:
Our New Home Contact Center is always available if you ever have any questions, Gary. We never want you to feel like you cant reach out to us. Send us an email to nhcc@beazer.com or call 888-623-2937. - Megan 
Total Score 3
Overall Positive, but Disappointed in the End
- Stephanie L.
- Verified HomeBuyer
- December 08, 2020
- Millville, DE
I'm disappointed that no one at Beazer will fix the items that were wrong with the house when we purchased it. The fixes are very small, and Beazer promised to do so, but months later they still haven't done so.
Beazer Homes responded:
Thank you for bringing this to our attention, Stephanie. We have reached out to the Delaware team and they will be in touch to make sure any concerns you have are addressed. If you have any questions please never hesitate to reach out to us. You can contact our New Home Contact Center at 888.623.2937. - Megan ...
Total Score 3
Beazer Homes - The process with Beazer was not the best.
- Anonymous
- Verified HomeBuyer
- November 06, 2020
- Millville, DE
The process with Beazer was not the best. Buying the home, we were told a late June / early July delivery. The first delivery date came back at the end of the July. After several discussions, the sales representative was able to get it moved "up" to a mid-July delivery. The punch list process was also rough as many of the items from our walk through were not completed on closing day. Therefore, we had to delay closing for several hours while they rushed crews over to finish the work. The final punch work was also slow to be completed. We're happy with the overall home, but you need to stay on ...
Beazer Homes responded:
With safety being of utmost importance to us, Covid-19 did cause a delay in our construction times, and for that we are sorry. We are however, delighted to hear that you are happy with your home and thrilled you chose to join our Beazer family. If you have any questions or concerns in the future, we are always happy to help. Our New Home Contact Center can be reached at (888) 623-2937 or via email at nhcc@beazer.com. - Sam ...
Total Score 3
Wonderful Experience
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Frankford, DE
We had a great experience from start to finish with everyone we came in contact with. Folks were extremely helpful with selection of everything inside and outside our home. The neighborhood is great and we are looking forward to spending our retirement years in the Estuary. If there was one thing that I would suggest be done differently; all the punch list items should be taken care of before settlement.
Total Score 3
House is beautiful just felt rushed to close when not complete. Still have issues
- Catherine H.
- Verified HomeBuyer
- November 14, 2019
- Millville, DE
Everyone is overwhelmed doing so many things all over the place
Total Score 3
Too Hurried Construction At Expense of Quality
- Anonymous
- Verified HomeBuyer
- October 15, 2019
- Millville, DE
Beazer is building homes too fast at the expense of quality. The staff and their response to problems is good however.
Total Score 3
Beazer Homes - Rushing the home to settlement with a list of issues 3 pages
- Timothy L.
- Verified HomeBuyer
- May 16, 2019
- Millville, DE
Rushing the home to settlement with a list of issues 3 pages long - just so someone could hit their quarterly agenda is absurd.
Total Score 3
Bishops Landing-Beazer Homes
- Anonymous
- Verified HomeBuyer
- November 27, 2018
- Millville, DE
I think the quality of my house is good and an explanation of the process from start to finish was good. However, my house is still not finished due to particular items promised and not delivered. There are some simple problems too that are not resolved yet either.
Total Score 3
It has been a battle to get things right
- Randi J.
- Verified HomeBuyer
- December 06, 2022
- Frankford, DE
Sloppy work from start to finish. We had to have them redo framing, plumbing, HVAC and finishing aspects. I'm not sure what we would have gotten if we hadn't stayed on top of things. Follow up has been very slow. We have had 5 superintendents through the process, an indication of how bad things have been. We had two superintendents that worked well with us, but both left. I won't be recommending Beazer to my friends.
Beazer Homes responded:
We want to thank you for your feedback, Randi. We truly appreciate you taking the time to share your experience and we know it will help us improve the experience of all of our homeowners in the future. We know the new home journey can be stressful and we apologize that yours has not been a perfect one. We show all your current warranty requests are being addressed at this time, but want you to know we are always here for you. If there is anything remaining that may require some extra attention please do not hesitate to contact us. You can reach call our New Home Contact Center at (888) 623-2937 or email at nhcc@beazer.com. Thank you again and have a very happy holidays! - Megan ...
Total Score 2
Beazer Homes - Beazer as a company does not have any interest in the home buyer.
- Steven N.
- Verified HomeBuyer
- September 06, 2022
- Millville, DE
Beazer as a company does not have any interest in the home buyer. Everything Beazer does is for Beazer. It took 1 year to complete my home while other builders in the area were completing projects in 7 to8 months. And after settlement our home was still not 100% complete. How ever Patti and John were the only people that kept it all going not Beazer.
Beazer Homes responded:
Thank you for submitting this review, Steven. We appreciate you sharing your comments with us. We're sorry to hear that you were not satisfied with the timeframe your home was built in, however, we are thrilled to see that Patti and John were able to provide you with quality customer care. While looking over your account, we show your home was closed within the agreed upon timeframe and do not show that you've submitted any concerns regarding this to our offices for review. We are here to help our homeowners and are happy to discuss any concerns you might have. We encourage you to contact our New Home Contact Center with any questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com or online at www.beazer.com/warranty. Wishing you all the best in your new home. - Roland ...
Total Score 2
Disappointed
- Jermaine B.
- Verified HomeBuyer
- May 10, 2022
- Frankford, DE
We did a walk through a week prior and pointed out items to be corrected. 90% of items were still not corrected when we came back the following week for closing. House was dirty and had not been cleaned.
Beazer Homes responded:
Thank you for this review, Jermaine. We're sorry to hear that your experience with your new home has been less than ideal but we want you to know that we value this feedback more than you know. We see that you have been working closely with your local Beazer team to help address these concerns. Remember, our New Home Contact Center is always available should you have any questions or any new items to report. They can be reached at (888) 623-2937, via email at nhcc@beazer.com or online at www.beazer.com/warranty. We appreciate you allowing us to cultivate a strong relationship between yourself and your customer care team. On behalf of everyone at The Estuary, we wish you a lifetime of happy memories in your new Beazer home. - Roland ...
Total Score 2
Great customer service prior to close. Poor follow through on workmanship
- Jonathan G.
- Verified HomeBuyer
- May 03, 2022
- Millville, DE
We were very happy with the customer service on the sale and development of the house. However, the follow through with “warranty” issues as promised by our builder has been poor. From a broken pipe two weeks after closing that stopped any water to house, and a lack of follow through on issues identified at final walkthrough. The national warranty office is professional and helpful, but lack of follow through on site has been extremely disappointing. The house design is beautiful.
Beazer Homes responded:
Jonathan, thank you for taking the time to provide this feedback. Your experience is important to us and by sharing the details it will help our current and future homeowners. We are thrilled to see that your sales and construction teams were able to make the new home process an easy one. We apologize if your experience with your warranty team has been less than satisfactory. We have reached out to your local leadership team and asked that they follow up with you today to provide an update on your open warranty items. We appreciate you allowing us to work with you. - Roland ...
Total Score 2
Lack of coordination with the builder & subcontractors.
- Glenn K.
- Verified HomeBuyer
- October 05, 2021
- Millville, DE
Beware of time from start to finish and changes in construction for similar homes from the subs and quality of construction for the price of the home! Also the amount of time to rectify problems after closing.
Beazer Homes responded:
Glenn, thank you for letting us know about your experience. We are sorry to hear that things did not run as smoothly as intended. We would also like to apologize for the delays our team encountered while addressing your concerns. If you have any questions or additional warranty items to discuss with us, we are happy to help and can be reached directly at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 2
The lack of quality
- Irene S.
- Verified HomeBuyer
- September 29, 2021
- Millville, DE
They conține to build even when they are aware it is wrong. the build it and fix it later is not what we consider quality building. This may have been the process since our builder Rob knew he was leaving Beazer and just cared about getting his numbers for his bonus before he left. Regardless a very disappointing experience.
Beazer Homes responded:
Irene, we are sorry to hear that you have experienced these frustrations. It is always our intention and goal to deliver our homeowners a memorable new home journey. We work to identify and complete any items that need our attention through our inspections and New Home Celebration. Please know that our team is here to for you. If you have come across any additional questions or concerns with your home, please contact us at (888) 623-2937 or nhcc@beazer.com. Thank you. - Daniela ...
Total Score 2
Beazer Homes - They still have not promised fixing what they said they would
- Anonymous
- Verified HomeBuyer
- August 15, 2021
- Millville, DE
They still have not promised fixing what they said they would take care of in April.
Beazer Homes responded:
Thank you for reaching out. We apologize for any items that have been missed and would like the opportunity to help. Please reach out to us at nhcc@beazer.com or (888) 623-2937. - Daniela
Total Score 2
Post close issues. Lack of awareness/disclosures
- Gregg F.
- Verified HomeBuyer
- May 14, 2021
- Millville, DE
The buying experience was ok. The post closing, not so much. Plenty of items from day one I am still addressing, such as wrong rail color, defective kitchen cabinets, scratched and not working appliances, and the biggest, which I do not accept BZH has no responsibility, is the lack of cable/wifi available on my block.
Beazer Homes responded:
Gregg, thank you for taking the time to speak with us. We appreciate your feedback and apologize for the warranty concerns that have come up after your closing. It's great to hear that our team is addressing the items with your home. We understand that the alternative options for cable and internet service are not ideal for everyone and we will continue to follow up with the preferred network provider's fiber optic installation schedule. - Daniela ...
Total Score 2
Fix my house
- Christopher S.
- Verified HomeBuyer
- July 20, 2020
- Frankford, DE
Why can’t I get the problems in our house fixed? Who do We have to contact? We Are getting very frustrated with Beezer
Beazer Homes responded:
Thank you for reaching out to let us know about your experience with us. We would like to apologize for the delays in completing your submitted warranty claims and the frustrations this has caused. After reviewing your concerns with our Delaware Team, we were happy to hear that your local customer care representative has been in contact with you and is working with our construction team to ensure your items are addressed as quickly as possible. Should you have any further questions or additional concerns, please reach out to us at our New Home Contact Center at nhcc@beaer.com or ...
Total Score 2
Closed 2 months ago and walk through work still not completed!
- Joanne C.
- Verified HomeBuyer
- November 26, 2019
- Frankford, DE
We were promised that the issues we found prior to closing would be completed right away. It is two months now and these have not been resolved. We met your closing deadline, could you meet our repair requests?
Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced with your new home. Our Delaware team let us know they have been in touch and working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 2
Satisfied at first not so much now
- Steven H.
- Verified HomeBuyer
- August 01, 2019
- Frankford, DE
Buying process was really good as well as the actual construction However the follow up to problems is not acceptable. Warrany dept is non responsive . If this doesn't improve I will not recommend beazer homes to anyone
Beazer Homes responded:
Thank you for taking the time to let us know about your experience with us! We are happy to hear of the great job that our sales and construction teams are doing. But, we would like to apologize for any delays in addressing your warranty concerns. We have reviewed your account with our Delaware Team and are glad to know that Roland, Customer Care Manager, had the opportunity to meet with you at your home to go over your pending warranty matters. Needed work is set to be scheduled at your earliest availability. Please know we are here to help and should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 2
Terrible dirty house during walk through - ac was turned down to 60 and all of out vents were sweating which caused mold all over the house plus they had to remove ceiling drywall all through the house plus no water pressure and we still have no wa
- Bryan B.
- Verified HomeBuyer
- August 16, 2024
- Frankford, DE
Terrible dirty house durning walk through Mold all over ceilings form ac turns down to 60 plus didn’t insulate about duck work Moldy vanity due to a water leak plus more mold Air filtration system is being in bugs that are living in the wet ceiling drywall Sink holes all over the yard front side and back Several windows don’t work Over one month of repairs ans we still have more to go which keeps us home to be here for the repairs Ac unit outside was installed backwards on the outside which is still causing poor ac ventilation I really don’t know what to say because this is so ...
Beazer Homes responded:
Thank you for sharing your feedback with us, Bryan. We sincerely apologize for any issues you’ve encountered with your new Beazer home. Our team has reviewed your account, and we understand that your Customer Care Representative, Greg, has been in touch with you to address your ...
Total Score 1
Delays, poor communication, sloppy finish work, limited follow through
- Brian S.
- Verified HomeBuyer
- November 04, 2022
- Millville, DE
Delays, poor communication, sloppy finish work, limited follow through
Beazer Homes responded:
Brian, thank you for sharing your experience with us. We're sorry to hear that you were not happy with the service you received. Our goal is to ensure you are settled in a beautiful home and given quality service along the way. We do not show any warranty requests have been submitted by you to our New Home Contact Center. We encourage you to contact them at (888) 623-2937 with any concerns you may have. We look forward to hearing from you and wish you the best in your new Beazer home. - Roland ...
Total Score 1
Beazer Homes - Several options that influenced my decision to buy were changed
- Anonymous
- Verified HomeBuyer
- June 21, 2022
- Millville, DE
Several options that influenced my decision to buy were changed without advising me. Ie: the master bathroom and the master bedroom door(s) It may have been in plans but that can easily be missed. After closing on the home I had issues with an Hd outlet. I could not find the lower end of the tube, making impossible to snake the cable through. Eventually the cable was snaked down the wall. “ If I had known , I wouldn’t have paid $165 for something I did not get and could have done myself. It’s been 7 weeks since I closed and I am still waiting to have a door shaved that is rubbing against ...
Beazer Homes responded:
Thank you for providing this bit of feedback. We're sorry to see that your new home experience has not met your expectations. Upon reviewing your account, we show your local building representative has been in touch and is working with you to address these concerns. While we try to ensure every home is perfect upon move-in, we know that there may be some items that require a little extra attention after closing. We thank you again for working with us to resolve these matters and please reach out to us in the future if we can be of any assistance. - Roland ...
Total Score 1
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