Beazer Homes Reviews in Sussex, DE
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What Sussex Homeowners Have to Say About Beazer Homes.
Read all 168 verified reviews from homeowners that built a new home with Beazer Homes in the Sussex area. Sussex homeowners have rated Beazer Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes
has 4.2 out of 5 stars in Sussex Area
168 Reviews in Sussex Area
Beazer Homes in Sussex Area
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Customer Reviews
Loose Ends
- Elaine Z.
- Verified HomeBuyer
- November 13, 2018
- Frankford, DE
The structure, itself, is beautiful and seems to be built well. However, we had multiple appliance issues upon arrival...dishwasher and dryer were not working. Also, enclosed porch was not added until I brought it to their attention. I still am unable to have the landscaper turn off the irrigation system because the plumber did not install a certain valve. Also, I'm still waiting for sink to be installed in laundry room. I would advise any buyer to be astute and carry all of your paperwork with you for the final walk through. Also, have everything checked for functionality prior to moving in.
Total Score 4
Still dealing with issues
- Darren H.
- Verified HomeBuyer
- November 15, 2023
- Frankford, DE
Still dealing with issues after moving in over 4 weeks ago. Hopefully the final large issue will be resolved this week. Not a fan of this builder.
Beazer Homes responded:
Darren, thank you so much for sharing your review with us. We're sorry to hear that you had some areas of concern, but we are thrilled to see that your local customer care team has been able to work with you to help address them. At Beazer, we strive for excellence in everything we do and that doesn't just end once we hand you the keys. Our teams are dedicated to ensuring your build is in tip top shape and a place you can be proud to call home. We thank you for your understanding and look forward to forming a lasting relationship with you. From all of us here at Sycamore Chase, welcome to the neighborhood! - Roland ...
Total Score 3
Mike
- Judy N.
- Verified HomeBuyer
- November 02, 2023
- Frankford, DE
Very informative. Helped with some of the problems to get them resolved.
Beazer Homes responded:
Judy, we're thrilled that Mike provided excellent support during your homebuilding journey. Thank you for choosing Beazer Homes and welcome to the neighborhood! - Jordyn 
Total Score 3
Stressful,
- Dawn C.
- Verified HomeBuyer
- October 24, 2023
- Frankford, DE
It was a stressful experience. The builders took a lot of short cuts. The house looks pretty for the most part, but a lot of my concerns have not been addressed, and I have been in my home for seven weeks. They cannot deviate from the build at all because they are a national builder.
Beazer Homes responded:
Thank you for sharing with us, Dawn. We're sorry to hear that your building experience was not what you envisioned. We see that your customer care team has been working with you to help resolve any reported concerns. We encourage you to reach our New Home Contact Center at (888) 623-2937 with any questions you may have. Wishing you the best in your new home. - Roland ...
Total Score 3
Sales person was great.
- Jacquelyn B.
- Verified HomeBuyer
- August 29, 2023
- Frankford, DE
Our salesperson was wonderful. We have been in our house for over 30 days and things still are not fixed. We have a switch issue with garage lights, incorrect tile in the middle of the bathroom floor, black silt fence is half falling down (our home is the only home with the silt on our side of the street, the grass is 12 inches high between our fence and the silt) and the back of our home looks trashy. It appears Beazer is more worried about meeting their quota for the month on new sales and forgot about those who have purchased our home and promised to correct items. I feel our ...
Beazer Homes responded:
Thank you for sharing your feedback, Jacquelyn. We are thrilled to hear that your salesperson at Sycamore Chase provided you with a wonderful experience. At Beazer Homes, we are committed to delivering Surprising Performance in every dream we build. Although we strive to ensure your new home is perfect upon closing, we understand that some items may require additional attention. If you need further assistance, we would be happy to help. Please don't hesitate to contact our New Home Contact Center at (888) 623-2937 or email us at nhcc@beazer.com. We appreciate the opportunity to work with you and thank you for choosing Beazer Homes. - Jordyn ...
Total Score 3
Great buy
- Tahmina S.
- Verified HomeBuyer
- February 16, 2023
- Frankford, DE
Perfect purchase at a great price! Many good people who helped along the way but only one name stood out for us. Sam R. He's an absolute incredible person to work with. Goes above and beyond to take care of his clients.
Beazer Homes responded:
Thank you for the incredible review, Tahmina. You're making us blush. We're thrilled to see that Sam was able to make your purchase such a great experience. We'll be sure to pass along your kind words. From everyone out at Silver Woods, thank you for letting us help build your future. - Roland ...
Total Score 3
Lots of promises but beware
- Anonymous
- Verified HomeBuyer
- November 15, 2022
- Millville, DE
I like our new home but the construction quality leaves much to be desired. Things that we were promised were not delivered. Answers went unanswered. Construction was slow moving yet overly sloppy and quick at times. The quality of everything from windows to hinges seem to be second rate and much will end up being replaced. Also, not enough choices were given in the building material and other items. No deviation at all was allowed. Painting and wall board taping was so bad I will have to end up repainting almost everything. They need better quality control and someone who can respond quickly ...
Beazer Homes responded:
Not every builder can claim the quality of construction we pride ourselves on. From our high-caliber practices and industry-leading partners to our rigorous inspections and premium materials, a home built by Beazer is made to last and designed to perform. If this was not your experience, we are here to change that. Our New Home Contact Center is here for you via phone at 888-623-2937, or email at nhcc@beazer.com. We look forward to building a lasting partnership with you going forward. - Megan ...
Total Score 3
weekly updates of the construction of my home
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- Millville, DE
Homes are nicely designed but the overall fit and finishes could be much better for the price we spent on our home. Beazer should do a completion walkthrough and inspect the home for completeness and quality completion prior to the new homeowners' walkthrough. Lots of issues that were found could have been resolved with better time management by Beazer and not rushing to completion.
Beazer Homes responded:
Thank you for providing us with your feedback. We would like the opportunity to help address any outstanding concerns you may have with your home. Please reach out to us at nhcc@beazer.com or (888) 623-2937, and we would be happy to assist. - Daniela
Total Score 3
Beazer Homes - There were some issues that would have improved the experience.
- Steven S.
- Verified HomeBuyer
- October 12, 2021
- Millville, DE
There were some issues that would have improved the experience. There were no options for paint colors/types choices and the walls should have been painted in semi-gloss. There were visually blemished items found in the walk-through that a Beazer rep should have spotted and remedied before our walk-through. Some of the walls are not even close to being straight/perpendicular. Our dryer vent was not vented to the outside at all and ended inside the ceiling above the front porch. We are almost two months post-closing and we do not have any of our bathroom light fixtures and are missing two ...
Beazer Homes responded:
Steven, we appreciate you reaching out to us regarding your experience. We apologize for the delays in addressing your warranty concerns, and we will be checking in with our team to make sure that you are contacted with an update. At Beazer, understand how important choices are in a new home and are sorry to hear that the selections did not offer what you were looking for. We continuously evaluate to improve the options available for our homeowners and will have your feedback to help us in future enhancements. Thank you again, and welcome to Dove Landing. - Daniela ...
Total Score 3
Beazer Homes - The actual purchase of the house went well, however, the follow
- Mindy H.
- Verified HomeBuyer
- September 02, 2021
- Millville, DE
The actual purchase of the house went well, however, the follow through has been extremely frustrating. We have been extremely frustrated by how many things are wrong with our home and the pushback and follow through on things being rectified. There have been many issues with the exterior of the house including large mounds of dirt still on our property and a marshland behind our house due to poor excavation. The irrigation system does not work properly adding great frustration. The majority of our appliances have had issues and because we settled, Beazer will have nothing to do with helping ...
Beazer Homes responded:
Mindy, we strive to deliver our homeowners with a seamless transition into their new home, and we are sorry to hear about the frustrations you have encountered. In reviewing your concerns, we understand that your Customer Care representative is in contact with you and is working with our trade partners to address the items reported. Our Delaware area Customer Care Manager will also be reaching out to help things along so that you can get back to enjoying your home. Please know that our team is here to help, and if you ever have any questions or need to speak with us, we can be reached at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 3
Poor communication and service delivery.
- Brian B.
- Verified HomeBuyer
- July 15, 2021
- Millville, DE
Great home design. Great community planning, landscaping and home owner amenities. Awful communication, problem response and finishing work. Inconsistent service and problem resolution. Covid will probably be blamed by Beazer, but the major service response and resolution issues are the result of poor communication and effort during the last phase of construction, and following home delivery (settlement). Very unfortunate given the amount of investment this builder has expended into maturing their internal operations and service systems.
Beazer Homes responded:
Thank you for providing feedback from your experience with us, Brian. We are always thrilled to hear when a homeowner is enjoying their new home and community. However, we pride ourselves on providing great service and are disappointed that you feel this was not delivered. We want to ensure that we address any pending concerns you may have. Please know that we are here to help and can be reached at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 3
Sales office 5 stars, builder communication/follow up 1 star
- Anonymous
- Verified HomeBuyer
- July 13, 2021
- Millville, DE
Sales, specifically Shannon, was AMAZING throughout the process, including long after contract was signed. You can tell she truly cares about her clients and her company's brand and balances those appropriately. As for the builders, Reese and Linwood, awful at communicating timelines post closing in terms of completing outstanding items, follow through is non existent. Closed in May, two months later and I still can't get a response on when outstanding items will be scheduled, let alone addressed. That group needs a complete overhaul and they should look to change incentives aligned to ...
Beazer Homes responded:
It's great to hear that Shannon is providing such exceptional service to our homeowners at Bishop's Landing. We only wish that the service we strive for had carried through in all aspects of your journey with us. Thank you for sharing your experience, and know that we have shared your feedback with our leadership team. Also, we want to make sure the pending items you mentioned are addressed. Please reach out to us at nhcc@beazer.com or (888) 623-2937, and we would be happy to help. - Daniela ...
Total Score 3
love the home
- Gary S.
- Verified HomeBuyer
- February 20, 2021
- Frankford, DE
important to keep an eye on the building process although the builder did not like that, considered that a distraction. did not like me tracking him down if I had a concern.
Beazer Homes responded:
Our New Home Contact Center is always available if you ever have any questions, Gary. We never want you to feel like you cant reach out to us. Send us an email to nhcc@beazer.com or call 888-623-2937. - Megan
Total Score 3
Overall Positive, but Disappointed in the End
- Stephanie L.
- Verified HomeBuyer
- December 08, 2020
- Millville, DE
I'm disappointed that no one at Beazer will fix the items that were wrong with the house when we purchased it. The fixes are very small, and Beazer promised to do so, but months later they still haven't done so.
Beazer Homes responded:
Thank you for bringing this to our attention, Stephanie. We have reached out to the Delaware team and they will be in touch to make sure any concerns you have are addressed. If you have any questions please never hesitate to reach out to us. You can contact our New Home Contact Center at 888.623.2937. - Megan ...
Total Score 3
Beazer Homes - The process with Beazer was not the best.
- Anonymous
- Verified HomeBuyer
- November 06, 2020
- Millville, DE
The process with Beazer was not the best. Buying the home, we were told a late June / early July delivery. The first delivery date came back at the end of the July. After several discussions, the sales representative was able to get it moved "up" to a mid-July delivery. The punch list process was also rough as many of the items from our walk through were not completed on closing day. Therefore, we had to delay closing for several hours while they rushed crews over to finish the work. The final punch work was also slow to be completed. We're happy with the overall home, but you need to stay on ...
Beazer Homes responded:
With safety being of utmost importance to us, Covid-19 did cause a delay in our construction times, and for that we are sorry. We are however, delighted to hear that you are happy with your home and thrilled you chose to join our Beazer family. If you have any questions or concerns in the future, we are always happy to help. Our New Home Contact Center can be reached at (888) 623-2937 or via email at nhcc@beazer.com. - Sam ...
Total Score 3
Wonderful Experience
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Frankford, DE
We had a great experience from start to finish with everyone we came in contact with. Folks were extremely helpful with selection of everything inside and outside our home. The neighborhood is great and we are looking forward to spending our retirement years in the Estuary. If there was one thing that I would suggest be done differently; all the punch list items should be taken care of before settlement.
Total Score 3
House is beautiful just felt rushed to close when not complete. Still have issues
- Catherine H.
- Verified HomeBuyer
- November 14, 2019
- Millville, DE
Everyone is overwhelmed doing so many things all over the place
Total Score 3
Too Hurried Construction At Expense of Quality
- Anonymous
- Verified HomeBuyer
- October 15, 2019
- Millville, DE
Beazer is building homes too fast at the expense of quality. The staff and their response to problems is good however.
Total Score 3
Beazer Homes - Rushing the home to settlement with a list of issues 3 pages
- Timothy L.
- Verified HomeBuyer
- May 16, 2019
- Millville, DE
Rushing the home to settlement with a list of issues 3 pages long - just so someone could hit their quarterly agenda is absurd.
Total Score 3
Bishops Landing-Beazer Homes
- Anonymous
- Verified HomeBuyer
- November 27, 2018
- Millville, DE
I think the quality of my house is good and an explanation of the process from start to finish was good. However, my house is still not finished due to particular items promised and not delivered. There are some simple problems too that are not resolved yet either.
Total Score 3
It has been a battle to get things right
- Randi J.
- Verified HomeBuyer
- December 06, 2022
- Frankford, DE
Sloppy work from start to finish. We had to have them redo framing, plumbing, HVAC and finishing aspects. I'm not sure what we would have gotten if we hadn't stayed on top of things. Follow up has been very slow. We have had 5 superintendents through the process, an indication of how bad things have been. We had two superintendents that worked well with us, but both left. I won't be recommending Beazer to my friends.
Beazer Homes responded:
We want to thank you for your feedback, Randi. We truly appreciate you taking the time to share your experience and we know it will help us improve the experience of all of our homeowners in the future. We know the new home journey can be stressful and we apologize that yours has not been a perfect one. We show all your current warranty requests are being addressed at this time, but want you to know we are always here for you. If there is anything remaining that may require some extra attention please do not hesitate to contact us. You can reach call our New Home Contact Center at (888) 623-2937 or email at nhcc@beazer.com. Thank you again and have a very happy holidays! - Megan ...
Total Score 2
Beazer Homes - Beazer as a company does not have any interest in the home buyer.
- Steven N.
- Verified HomeBuyer
- September 06, 2022
- Millville, DE
Beazer as a company does not have any interest in the home buyer. Everything Beazer does is for Beazer. It took 1 year to complete my home while other builders in the area were completing projects in 7 to8 months. And after settlement our home was still not 100% complete. How ever Patti and John were the only people that kept it all going not Beazer.
Beazer Homes responded:
Thank you for submitting this review, Steven. We appreciate you sharing your comments with us. We're sorry to hear that you were not satisfied with the timeframe your home was built in, however, we are thrilled to see that Patti and John were able to provide you with quality customer care. While looking over your account, we show your home was closed within the agreed upon timeframe and do not show that you've submitted any concerns regarding this to our offices for review. We are here to help our homeowners and are happy to discuss any concerns you might have. We encourage you to contact our New Home Contact Center with any questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com or online at www.beazer.com/warranty. Wishing you all the best in your new home. - Roland ...
Total Score 2
Disappointed
- Jermaine B.
- Verified HomeBuyer
- May 10, 2022
- Frankford, DE
We did a walk through a week prior and pointed out items to be corrected. 90% of items were still not corrected when we came back the following week for closing. House was dirty and had not been cleaned.
Beazer Homes responded:
Thank you for this review, Jermaine. We're sorry to hear that your experience with your new home has been less than ideal but we want you to know that we value this feedback more than you know. We see that you have been working closely with your local Beazer team to help address these concerns. Remember, our New Home Contact Center is always available should you have any questions or any new items to report. They can be reached at (888) 623-2937, via email at nhcc@beazer.com or online at www.beazer.com/warranty. We appreciate you allowing us to cultivate a strong relationship between yourself and your customer care team. On behalf of everyone at The Estuary, we wish you a lifetime of happy memories in your new Beazer home. - Roland ...
Total Score 2
Great customer service prior to close. Poor follow through on workmanship
- Jonathan G.
- Verified HomeBuyer
- May 03, 2022
- Millville, DE
We were very happy with the customer service on the sale and development of the house. However, the follow through with “warranty” issues as promised by our builder has been poor. From a broken pipe two weeks after closing that stopped any water to house, and a lack of follow through on issues identified at final walkthrough. The national warranty office is professional and helpful, but lack of follow through on site has been extremely disappointing. The house design is beautiful.
Beazer Homes responded:
Jonathan, thank you for taking the time to provide this feedback. Your experience is important to us and by sharing the details it will help our current and future homeowners. We are thrilled to see that your sales and construction teams were able to make the new home process an easy one. We apologize if your experience with your warranty team has been less than satisfactory. We have reached out to your local leadership team and asked that they follow up with you today to provide an update on your open warranty items. We appreciate you allowing us to work with you. - Roland ...
Total Score 2
Lack of coordination with the builder & subcontractors.
- Glenn K.
- Verified HomeBuyer
- October 05, 2021
- Millville, DE
Beware of time from start to finish and changes in construction for similar homes from the subs and quality of construction for the price of the home! Also the amount of time to rectify problems after closing.
Beazer Homes responded:
Glenn, thank you for letting us know about your experience. We are sorry to hear that things did not run as smoothly as intended. We would also like to apologize for the delays our team encountered while addressing your concerns. If you have any questions or additional warranty items to discuss with us, we are happy to help and can be reached directly at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 2
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