Beazer Homes Reviews in Sussex, DE
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What Sussex Homeowners Have to Say About Beazer Homes.
Read all 168 verified reviews from homeowners that built a new home with Beazer Homes in the Sussex area. Sussex homeowners have rated Beazer Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes
has 4.2 out of 5 stars in Sussex Area
168 Reviews in Sussex Area
Beazer Homes in Sussex Area
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Customer Reviews
The lack of quality
- Irene S.
- Verified HomeBuyer
- September 29, 2021
- Millville, DE
They conține to build even when they are aware it is wrong. the build it and fix it later is not what we consider quality building. This may have been the process since our builder Rob knew he was leaving Beazer and just cared about getting his numbers for his bonus before he left. Regardless a very disappointing experience.
Beazer Homes responded:
Irene, we are sorry to hear that you have experienced these frustrations. It is always our intention and goal to deliver our homeowners a memorable new home journey. We work to identify and complete any items that need our attention through our inspections and New Home Celebration. Please know that our team is here to for you. If you have come across any additional questions or concerns with your home, please contact us at (888) 623-2937 or nhcc@beazer.com. Thank you. - Daniela ...
Total Score 2
Beazer Homes - They still have not promised fixing what they said they would
- Anonymous
- Verified HomeBuyer
- August 15, 2021
- Millville, DE
They still have not promised fixing what they said they would take care of in April.
Beazer Homes responded:
Thank you for reaching out. We apologize for any items that have been missed and would like the opportunity to help. Please reach out to us at nhcc@beazer.com or (888) 623-2937. - Daniela 
Total Score 2
Post close issues. Lack of awareness/disclosures
- Gregg F.
- Verified HomeBuyer
- May 14, 2021
- Millville, DE
The buying experience was ok. The post closing, not so much. Plenty of items from day one I am still addressing, such as wrong rail color, defective kitchen cabinets, scratched and not working appliances, and the biggest, which I do not accept BZH has no responsibility, is the lack of cable/wifi available on my block.
Beazer Homes responded:
Gregg, thank you for taking the time to speak with us. We appreciate your feedback and apologize for the warranty concerns that have come up after your closing. It's great to hear that our team is addressing the items with your home. We understand that the alternative options for cable and internet service are not ideal for everyone and we will continue to follow up with the preferred network provider's fiber optic installation schedule. - Daniela ...
Total Score 2
Fix my house
- Christopher S.
- Verified HomeBuyer
- July 20, 2020
- Frankford, DE
Why can’t I get the problems in our house fixed? Who do We have to contact? We Are getting very frustrated with Beezer
Beazer Homes responded:
Thank you for reaching out to let us know about your experience with us. We would like to apologize for the delays in completing your submitted warranty claims and the frustrations this has caused. After reviewing your concerns with our Delaware Team, we were happy to hear that your local customer care representative has been in contact with you and is working with our construction team to ensure your items are addressed as quickly as possible. Should you have any further questions or additional concerns, please reach out to us at our New Home Contact Center at nhcc@beaer.com or ...
Total Score 2
Closed 2 months ago and walk through work still not completed!
- Joanne C.
- Verified HomeBuyer
- November 26, 2019
- Frankford, DE
We were promised that the issues we found prior to closing would be completed right away. It is two months now and these have not been resolved. We met your closing deadline, could you meet our repair requests?
Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced with your new home. Our Delaware team let us know they have been in touch and working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 2
Satisfied at first not so much now
- Steven H.
- Verified HomeBuyer
- August 01, 2019
- Frankford, DE
Buying process was really good as well as the actual construction However the follow up to problems is not acceptable. Warrany dept is non responsive . If this doesn't improve I will not recommend beazer homes to anyone
Beazer Homes responded:
Thank you for taking the time to let us know about your experience with us! We are happy to hear of the great job that our sales and construction teams are doing. But, we would like to apologize for any delays in addressing your warranty concerns. We have reviewed your account with our Delaware Team and are glad to know that Roland, Customer Care Manager, had the opportunity to meet with you at your home to go over your pending warranty matters. Needed work is set to be scheduled at your earliest availability. Please know we are here to help and should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 2
The Worst
- Anonymous
- Verified HomeBuyer
- October 17, 2024
- Lewes, DE
We have been in our home for only just over two months and I would never recommend Beazer, not even my worst enemy if I had one. Communication from the office, simply on small things important to existing in the community, is the worst. They’re incredibly friendly, but can’t answer any questions and the info they do have, they fail to share. The construction manager is just a salesman. It’s incredibly difficult to get things done and I spend weeks on weeks changing him down for things he said he’d do. He’s made promises and provided information that’s outright false. There’s been so many ...
Beazer Homes responded:
Your new home journey is the highest priority for everyone at Beazer Homes and we apologize if your experience did not meet your expectations. We do acknowledge that during the new build process, things can arise, but our goal is to always work with our homeowners to ensure open communication and to foster our mutual teamwork during the process and for the years to come. My name is Stephanie, and I oversee the Delaware Division for the corporate office. I would also like to personally apologize, and should you have any concerns in the future please feel free to contact my team at (888) 623-2937. Thank you for submitting your feedback, I am confident we can build your trust back and we are grateful to have you in the Beazer family. – Stephanie ...
Total Score 1
Terrible dirty house during walk through - ac was turned down to 60 and all of out vents were sweating which caused mold all over the house plus they had to remove ceiling drywall all through the house plus no water pressure and we still have no wa
- Bryan B.
- Verified HomeBuyer
- August 16, 2024
- Frankford, DE
Terrible dirty house durning walk through Mold all over ceilings form ac turns down to 60 plus didn’t insulate about duck work Moldy vanity due to a water leak plus more mold Air filtration system is being in bugs that are living in the wet ceiling drywall Sink holes all over the yard front side and back Several windows don’t work Over one month of repairs ans we still have more to go which keeps us home to be here for the repairs Ac unit outside was installed backwards on the outside which is still causing poor ac ventilation I really don’t know what to say because this is so ...
Beazer Homes responded:
Thank you for sharing your feedback with us, Bryan. We sincerely apologize for any issues you’ve encountered with your new Beazer home. Our team has reviewed your account, and we understand that your Customer Care Representative, Greg, has been in touch with you to address your ...
Total Score 1
Delays, poor communication, sloppy finish work, limited follow through
- Brian S.
- Verified HomeBuyer
- November 04, 2022
- Millville, DE
Delays, poor communication, sloppy finish work, limited follow through
Beazer Homes responded:
Brian, thank you for sharing your experience with us. We're sorry to hear that you were not happy with the service you received. Our goal is to ensure you are settled in a beautiful home and given quality service along the way. We do not show any warranty requests have been submitted by you to our New Home Contact Center. We encourage you to contact them at (888) 623-2937 with any concerns you may have. We look forward to hearing from you and wish you the best in your new Beazer home. - Roland ...
Total Score 1
Beazer Homes - Several options that influenced my decision to buy were changed
- Anonymous
- Verified HomeBuyer
- June 21, 2022
- Millville, DE
Several options that influenced my decision to buy were changed without advising me. Ie: the master bathroom and the master bedroom door(s) It may have been in plans but that can easily be missed. After closing on the home I had issues with an Hd outlet. I could not find the lower end of the tube, making impossible to snake the cable through. Eventually the cable was snaked down the wall. “ If I had known , I wouldn’t have paid $165 for something I did not get and could have done myself. It’s been 7 weeks since I closed and I am still waiting to have a door shaved that is rubbing against ...
Beazer Homes responded:
Thank you for providing this bit of feedback. We're sorry to see that your new home experience has not met your expectations. Upon reviewing your account, we show your local building representative has been in touch and is working with you to address these concerns. While we try to ensure every home is perfect upon move-in, we know that there may be some items that require a little extra attention after closing. We thank you again for working with us to resolve these matters and please reach out to us in the future if we can be of any assistance. - Roland ...
Total Score 1
We still don’t have internet service
- James P.
- Verified HomeBuyer
- May 19, 2021
- Frankford, DE
The house itself is pretty well built. But Beazer did not tell us prior to closing that MediaCom, the only cable supplier in the Estuary, had not installed any of the necessary infrastructure. Beazer claims they didn’t know-that’s hard to believe. And if true, local management is incompetent and should be fired. In any case they have disavowed any responsibility. Basically, they’ve said “it’s not our problem—deal with MediaCom. They fail to understand that we buyers deal with THEM. We depend on the builder to do their due diligence in all areas. After almost 2 months we’re still dealing with ...
Beazer Homes responded:
James, that you for taking the time to discuss your concerns with us regarding the availability of your preferred network provider. We understand the frustration with installation delays and are glad to have discussed the options available to you with alternative network providers, until your preferred network is available. It is our understanding that MediaCom is working to complete their installation and provide service in the area soon. - Daniela ...
Total Score 1
Pleasant people we dealt with.
- The d.
- Verified HomeBuyer
- April 13, 2021
- Millville, DE
Don’t settle until everything is fixed that is obvious to you. Don’t settle on a house that has construction on both sides of yours. Windows do not lock.
Beazer Homes responded:
It was great speaking with you today, D. We again apologize for the inconveniences imposed with ongoing home construction in your community, especially the neighboring homes. Our Customer Care team has been provided an update on the items which require some attention and will be reaching out to you soon. Thank you again for your time and for allowing us to assist. - Daniela ...
Total Score 1
Bishop's Landing purchase exp.
- Anonymous
- Verified HomeBuyer
- January 08, 2020
- Millville, DE
The staff was very helpful in selecting "extras". The sales rep did a great job of explaining the use of the select mortgage program and savings. Our disappointment comes in the closing process and the lack of quality control. After 2 months we are still waiting for action on our 2+page punch list. Most items on the list are a result of sloppy workmanship and oversight. Our home inspector referred to the work as below industry standards.
Total Score 1
Be Prepared for builder grade equipment, shoddy workmanship and minimal finishes
- Anonymous
- Verified HomeBuyer
- November 21, 2019
- Millville, DE
Everything in a Beazer home is builder grade. The workmanship throughout the home's systems is poor quality. The finishes are minimal, for example, there is no molding around windows or ceilings. The trim molding at the floor is cut haphazardly and nail holes are not finished or stick out of the trim in many areas. Every system in the house I bought had to be corrected. The ac, garage door, fireplace. water and duct systems were not hooked up correctly and all had to have corrective work done to make them function. DO NOT PAY FOR PAINT UPGRADE! This expensive option is a rip off. They did not ...
Beazer Homes responded:
Thank you for your review! We appreciate the time you took to submit this feedback to us and please know it will help us improve the Beazer experience for all our homeowners! The Delaware team has carefully reviewed your concerns and let us know they have been in touch to address them with you. We thank you for allowing us the chance to improve your experience going forward. Our New Home Contact Center can be reached at 888-623-2937 or via email at nhcc@beazer.com, and we are always more than happy to answer any questions or concerns you may have in the future. Thank you ...
Total Score 1
We have had multiple problems since closing on September 27th, including no heat. We have to make several phone calls to get anyone to help. The response time is unexceptable. We turned heat on two nights ago and it didn't work. We are still waiting f
- Kymberly R.
- Verified HomeBuyer
- November 14, 2019
- Frankford, DE
When you have your walk through make sure your check every thing over really good. DONT close until everything is fixed and working. Our house was a "rush" job to close by Beazer's year end of September and we have had so many issue's that take way too long for them to address.
Beazer Homes responded:
Thank you for your review! We appreciate the time you took to submit this feedback to us. We have reviewed your account information and show our Delaware team has been working with you and have addressed all concerns you have submitted to them. However, if there is ever anything we may help with please do not hesitate to contact us. You can reach our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 1
Front Office is great-the final product is a major disappointment
- Joanne C.
- Verified HomeBuyer
- October 09, 2019
- Millville, DE
The wood used around the windows and doors is dented and damaged but it was still used and then they paint over the damaged areas. Poor mitered corners, my kitchen backsplash tiles don't match (different shades of beige) I'm missing a spindle on my banister, my garage door just broke and has existing damage on the bottom, a rock fell out of our front facade, glass kitchen cabinet is cracked in all four corners, missing window screens, garage door knob is falling out of door, dents in the dry walls and everyone is to busy building more houses and not fixing the existing ones so we just sit ...
Beazer Homes responded:
Thank you for sharing this feedback with us! We sincerely apologize for any issues you have experienced with your new home. We want to ensure any concerns you have are attended to as soon as possible. Please reach out to the New Home Contact Center at 888-623-2937 or via email at NHCC@beazer.com. Thank you ...
Total Score 1
Overall, poor quailty
- Anonymous
- Verified HomeBuyer
- November 13, 2018
- Frankford, DE
The construction craftsmanship is very poor and the construction supervisor did not do his job to ensure that the trades did theirs
Beazer Homes responded:
Hello, thank you for your feedback. We do apologize if you have experienced any issues with your new home, and we absolutely want to work with you to improve your experience going forward. Our New Home Contact Center would be happy to assist you with any concerns. You can reach them at ...
Total Score 1
Buyers Remorse
- Matthew K.
- Verified HomeBuyer
- November 13, 2018
- Frankford, DE
After spending over $400,000 for a new home we expected to move into a completed home. Instead we will be inconvenienced for months as you come back in to fix or finish a long list of items. Not the way I wanted to move into my new home. I wish we had purchased an NV home at the other end of our block, away from the stench of the chicken farm that we weren’t suppose to smell, that our neighbors say were move in ready.
Beazer Homes responded:
We would like to thank you for submitting your feedback. This information will help improve the Beazer Experience for all of our home owners. We would also like to apologize and acknowledge the issues you have experienced. We did reach out to your local warranty representative as well as the Customer Advocate you have been working with and they both agree they want to help you in every way they can. We do know that repairs for cabinets and a few other items are currently being addressed and Daniela, your customer advocate will be in touch every step of the way. Should you ever have any questions or concerns the New Home Contact Center would also always be happy to assist you, they can be reached at 888-623-2937. Thank you again for taking the time to submit your review and we look forward to addressing your ...
Total Score 1
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