Beazer Homes Reviews in Washington, VA

From the earliest days, the local contractor (Joe) has exceeded all expectations. I wish all involved in the process were as good as Joe. Unfortunately, he stands alone in providing that high quality experience among the rest of the Beazer team. The 'customer service' part of this new home buying experience stands out as being sub-optimal and the opposite of customer focused. A shame.

We had a great experience with Beazer. They were helpful and didn’t try to sell us things we didn’t need. There were some construction delays but that is likely due to things out of their control (pandemic delays etc).

Had a good experience with the sales representative and beazer contractor. Homes are very well designed and quality is very good

The house wasn’t cleaned for move in. There was builder dirt everywhere.

The quality of the house is there. We have not had any issues with the structure of the home or accessories. The only issue is that you can tell they are trying to complete the homes as fast as possible which affects the "little things." For example the dirt around the foundation is caving-in which means they did not establish a quality process to prevent this from happening. There was a focus on building homes and getting them done before the end of Beazer's Fiscal Year. Also a number of neighbors are experiencing the same issue. Also the time it takes for Beazer to address our concerns is a little longer than expected. Please note that they have address all requests and corrected the issues which are standard for a new build home. The support staff has been great and therefore I would recommend Beazer to others. ... More

Buying our first home from Beazer went well for the most part, but we did have some bumps in the road. The thing I’d say that could’ve been better in terms of actually buying the home, not the home itself, would be wait times. Something would come up & we’d have questions, but we had to wait usually two days before we heard anything back & usually it was an email & not over the phone. Email was a lot quicker, but some things you need to be able to talk about over the phone. For example, we had moved money around a lot, so they were having to ask us for multiple statements and there would be miscommunication as to what went where & having to send the same statement over & over & over again becomes quite frustrating. I know office staff has to do their job but I wish someone would’ve returned my phone calls sooner/at all. I would also say they can improve on communication in terms of just knowing who to speak to and sticking to that. I am always busy with side businesses, plus my job and I honestly just don’t have time to talk to anyone so I asked my wife to handle everything. I was the only one on the loan, so I know I have to be the one to sign for things, etc. However, numerous times we were having to tell the SAME people to include my wife on emails, that she was the one to make decisions/take care of the whole thing in its entirety, especially for things that have a deadline. She takes care of all of it. Not only did I request for that, she did too and she’s on the title. She would inquire about any concerns or problems, and they would email me or call me eventually to follow up & not call her/include her on emails and I would have no idea what they’re talking about. The only person who consistently made the effort to talk to the right person was our sales rep, Matt. I think our home buying experience went well for lack of problems, but I definitely think it could’ve gone more smooth if they would’ve followed up quickly & just accepted that my wife needed to be the point of contact. Thanks! ... More

I like my Beazer Home although it had just a few hiccups but they was fixed in a timely manner and we have enjoyed it ever since.

The design of the new home is great with modern style, lots of spaces in kitchen and master closet which are the major reasons I like and bought this new home. The after move-in service is good and satisfactory since beazer addressed and solved the problems we found after move-in in a properly and timely manner. But I would like to point out that there were so many detailed tiny jobs were not done well since we closed in a hurry and some of the paintings/carpet installment jobs were done at last minute on the closing date which obviously affected the qualities of the jobs. I wish we hadn't closed the new home in such a rush way so had got delivered a better prepared home. ... More

We purchased this unit for it's location. We are on the 4th floor(top) and it has 10'5" ceilings in most of the unit, but not in the great room where you would have expected it to be! The paint / finish work is poor. The sales process was helped greatly by Jessica. For the price the quality really wasn't there but we wanted the location

The over all experience was above average especially the sales staff. Minor issues like very dirty air filters left in place, air vent in kitchen area not able to properly vent heat from kitchen, poor selection of HOA administration, lacked directions for some of controls, and average response to small condo issues. Recommend buyers check out elevator performance requirements. Good intentions by support staff for small issues. Major requirements for condo construction very good. Explanation of HOA and responsibilities of HOA , and who is on HOA board a little hazy still.

This was not pleasant home buying experience for me since many of the questions I had were not answered clearly. I asked a lot of questions and the response was you can trust the builder. In the end the answers I was given did not come through.

We did not have the best experience with Beazer. Great design and layout, but the quality of the home could have been better. It felt like the home was rushed and attention to detail was lacking throughout the home inside and out.

After moving in there has been issue after issue. Details. I recommend bringing your own “blue tape” at the walk through and “take your time” to catch ALL issues. Leave no corner. I’m still finding things that if not repaired will lead to huge expenses. I was told they would come back they didn’t. My cabinets don’t close all the way, stairs are not even, paint caked up in areas… my neighbors have shared similar issues. Where is the quality control? Stop throwing these homes together and start checking these things.

The builder is great. Their plans are great. Just that the pandemic has caused a lot of demand and shortage of resources makes it hard. However the buyer still pays the premium and does not make sense delivering homes with a lot of cosmetic issue from damaged doors to improper painting.

Have had to call the builder multiple times to fix issues identified during walkthrough and some are still not fixed 2 months after closing. The lawn work has been very shoddy, plant are uprooted and dying in spring itself.

The style of the model was great however the detail work could be improved as can the follow up and fixing of the issues

The buying and closing were the easy part but once occupying the space was a different story. I would recommend the builders to give the new home owners at least 30 days vs the 10 days for post move-in inspection. Many of us like myself did not move into the house immediately after closing, it was a few weeks later due to my lease and not living in the new home, it's not enough time for the 10-day inspection. I understand there is also a 11-month follow up but if a home owner is given 30-days, it may minimize the 11-month follow up inspection list and issues from occupancy. I have been in my townhouse for a little over 2 months...my biggest disappointment especially for being over $500k, that I can hear my neighbor going up and down the stairs at all hours...I understand that the stairs not being carpeted will cause this but unacceptable for a property over $500k. Also, the way the bedroom is configured with the placement of HVAC vent and cable hook up, there is no choice but one for bed placement in the room so hence hearing your neighbor go up and down the stairs at all hours and whatever they are doing. Having to work from home during this pandemic and working 14-16 hours a day, when I go to bed I want to relax and not hear my neighbor going up and down the stairs at all hours and hear them moving around and/or whatever they are doing. If I had known this I definitely would have NOT bought this townhome. Also, I have noticed poor installation of cabinetry in my kitchen (broken) and sloppy tile work in my master bathroom, paint smears in my hardwood flooring, deep scratches which they could not fix with filler, and sloppy paint job throughout the house which is not noticeable during normal daylight but at night and from artificial lighting. I am also disappointed that there is no additional electrical outlet in the master bathroom, or master bathroom toilet room or stairwells. I am also disappointed that there is no light in the pantry. Also, I think the HOA should maintain the sidewalk portion of the grass area since many residents have dogs and cause urine damage...maintaining the sidewalk portion of the grass should not be the responsibility of the resident. Just saying, for paying $520k for a townhome, I expected more from the builders. ... More

I love this location, I chose the Brightwood model for the main floor living. The views from the windows are probably the best in Potomac Shores! However, as this may be one of Beazer's largest floor plans in Potomac Shores, not enough thought was given to create better options to utilize the space, I have a laundry closet, the smallest pantry, and there are literally three doors in my bathroom. I have lots of ideas to use this space better, like perhaps moving the laundry room to the basement to open up pantry space on the main level. Also, I love the master bathtub, but there could have been a better location which would give me more counter space as oppose to two separate sinks. During COVID-19 this experience was definitely not what I expected. There are several areas which need updating, the workmanship wasn't too great, The appearance of paint over debris, and windows we can't open because the screens don't keep the bugs out. Also I have to pay to have the sump pump drain routed underground due to the water pooling in the back yard creating a swamp. Also, the flooring was installed and not leveled, so that had to be corrected. Beazer has a very good reputation for building a solid product, which is why I chose this builder. I would be glad to speak to someone about the Brightwood design. This home is filled with space that could be better utilized. Had I seen this model before purchasing, I may have asked for some changes. That said I am getting adjusted to the newness of the home and working with the onsite reps to have repairs addressed. ... More

I bought a brand new home thinking less issues than a remodeled home. Boy, was I wrong. Having nearly two dozen of documented issues after settlement, several homes with water damage because they refused to install roof patio gutters and all that water pouring into the homes, electrical outlets and appliances not wired properly, crooked island issues, missing trim, grout, drywall mud, etc., the list from my house and others are endless. Most are very unhappy with dealing with all of these builder quality issues with contractors in repairing shotty work on things not done at all (missing) or done with poor quality needing re-done. Although Beazer Senior Management is addressing the issues, there is no reason why all these homes should have all these issues. It proves the lack of good contractors and sub contractors that Beazer hires. Might want to consider other builders more seriously. ... More

The beginning of the process was fantastic. We worked closely with the sales team to choose a lot and then had a wonderful experience with the design center. We had constant updates on the progress of the build and were very well informed. All of our walk throughs were fantastic and all of our questions were addressed. After we closed, communication halted. To be fair, COVID-19 has put a strain on many businesses and social distancing makes things tough. We have been very disappointed in the lack of follow up from Beazer on the house and if we need any repairs. They were supposed to check in on day 10 and never did. Again, I understand it’s unprecedented times however our sliding glass door is broken and (the track wasn’t inserted properly and now we have no use of that door and no one to discuss a potential fix). We understand that all new builds will have minor problems however the lack of communication and follow up has left us a bit disappointed. We have so many wonderful things to say that are being tainted by the lack of follow up. ... More

Beazer built a beautiful home, albeit with a few kinks that still need to be ironed out. Namely, a small portion of vinyl siding that is missing on the exterior of the home, the gas fireplace not working and a few places that were not sealed properly on the exterior of the home. All of these items can and will be fixed but are delayed due to COVID-19 which is 100% understandable and perfectly alright. Where Beazer is liking lies with it’s unresponsive and unprofessional sales staff. We were not impressed at all with who worked with us on actually selling the home. Lack of knowledge, untimely correspondence and overall general aloofness left us frustrated prior to move in. The construction project manager has been nice, informative and professional so while it wasn’t perfect for move in we have been told they will return to perform all necessary repairs. ... More

We were happy to purchase our second new home together in the beautiful Willowsford neighborhood in Aldie. We love the Brightons floor plan and it is perfect for our needs. However after a month of living there, we have found quality issues in the plumbing system and also the granite as well as the quality of the light fixtures. The high-end kitchen and butlers pantry area have granite counter tops. After using a granite sealer multiple times prior to regular kitchen use, we notice that the granite soaks up water immediately and there are wet spots all over the granite. Between the both of us, we have seen and built 4 new houses, and never once had the granite used in these houses ever soaked up water so much that it causes wet spots. We understand that granite is a natural porous stone, but we believe a sub-par granite has been used. Also, we recently installed a light-weight chandelier. We found out from the electrician that the quality of the light fixtures used is also a low quality. This makes us worried about the quality of all the other materials used in our home. Other than that, we love our home and we are praying that any other quality issues don’t show up. ... More

Overall, the house is OK; however, there was a lack of attention to details. In particular, the paint job was sloppy -- where there unpainted areas and paint spots on the floors and stairs. Another issue we had was missing stone work on the garage, which left parts of the garage exposed to the outside.

The presale inspection of the home went very well as far as our interactions with Beazer reps. Once we entered the new home, we were told a lot of things were suppose to happen to give us comfort that the new home we were buying was in good working condition and that experts were on hand to handle any minor problems that may have developed with the house that we discovered upon moving in. It was at this point that the Beazer team dropped the ball. There was in fact zero follow-up after moving into the new home. the one week, 45 days, etc follow-up never happened. In fact as of now 5 months after moving into the home, no one from Beazer has been to the house to check on things that were noted as needing attention as promised. From smoke alarms to a large hole in the closet that is obviously meant to be used for some utilitarian purpose. Cigarette buds were found above cabinets in the kitchen, the HVAC unit was supposed to be mounted on a cement slab but ours was placed on the grass causing a sort of marshy, soggy area around the unit. All this to say, while this will not stop me from buying another Beazer home, it is rather disappointing to learn that the excellence guarantees were worthless and it falls on the new home owner to fix builder problems. ... More

Early in the process things went smoothly. However, down the road was a different story. Shawn (construction manager) was the one person who was helpful and provided accurate information. He did what he said he would do and was timely with his assistance.