Beazer Homes Reviews in Las Vegas, NV

Besides Michael being great. Everything else was just ok.

Prior to moving in we found many issues that needed repair and pointed them out however they were not addressed. We were told that they could be repaired later if they were not fixed. After moving in we still found many issues

We purchased a new home but many things were not right on the celebration walk. We’ve been in the home for two months now and are still dealing with taking time off work for contractors to make everything right - as it should have been when I moved in. Just noticed today that most of the windows look like they have mold in them and the seals are all cut up or pinched. Ugh.

Many steps along the way were disappointing. Seeing that the sill plate foam was only around about 40% of the house instead of all the exterior walls, while the roll laid around in the dirt for weeks after partial installation. Sales guy said the gaps would be filled with caulk, but upon my inspection during construction I found many gaps where it was stuck to the wood but not the slab, it was remedied. I was told the house would be below a 2ACH, but it tested around 2.5 instead. 1 wall switch was placed in the far side of a nook between the living room and bedroom, instead of near the door and doorway where it would actually be utilized. A 10000 hour light burned out after about 8 hours on, it was replaced. ... More

I have avoided doing this review because my experience with buying my home had a few bad experiences for me. Although I love the final product there were several things the sales person neglected to inform me about. The two major items were the lot he put me on and the designer upgrades he did not explain in full detail. It made me feel that because I was a female he felt he could get things past me, which he did. I would appreciate that my review not be published. Thank you.

The buying experience was great! Our salesman was great! Our builder was great! Our customer service person was great! The issues started after we moved in. There were minor issues and unfortunately our on-site customer service person was on vacation; the person filling in did not provide the same customer service that we received from our team and what we've come to expect from Beazer. He had no sense of urgency about our concerns. Ryan needs to take lessons from Vito, Dave and Jim.

The customer service representative has taken my warranty claims and submitted them to the responsible contractors. Some of the claims have been outstanding for close to 2 months. I hold the contractors responsible for the delays in making the needed repairs. The customer service representative has contacted the contractors and is as frustrated as I am. He has fixed a couple of the items and the rest can only be repaired by the contractors.

When doing my final walkthrough, I notice small ants in the home. I mentioned it to advisor of the walkthrough and he told that I had to get the exterminator. That just put a bad taste in my mouth, that he was so unconcerned.

Your QUALITY CONTROL needs WORK

The final product is fantastic! Love my new home. The buying process was typical though. Our house was delayed 3 months and while it was expected with all the supply problems, we were hardly notified. We were talked down to when we asked questions as if we should know the answer. Once we were able to move in, they seemed to wipe their hands clean and move on to the next house. I’ve put in a warranty request form for a number of items and after the first week and haven’t heard anything since. I’ve heard this same thing about other builders but was hoping Beazer would be more professional.

The initial application process was great and I was kept up to date with the progress of the building. However, there were certain things I was not made aware of and which I was upset to find out later. I have spent over $12000 prior to and after moving in, to do certain upgrades that I would have liked to be given the option at the onset. I have had to install back splash tiles on the kitchen wall, long kitchen sink faucet, under cabinet rolling trash collector, hang additional lights, towel hangers in the bathroom, moving the wall sockets up to accommodate TVs to be hanged and installing a water filtration and softening system. The laundry room does not have any cabinet or sink and I am looking to get this done. It would have been easier to get these things done if the options were offered initially as part of the building project. ... More

Initially, the visit to the model homes were a great experience. The agent for Beazer and models was open and professional. We made an offer on a completed model home and it was accepted by Beazer. Once we moved into the initial process to complete purchase, earnest money, lender approval, and escrow, there was little contact with Beazer. Once under contract and walk through was started, Beazer CCR called for intial contact. Since it was a model, there was a "Pricing Addendum Worksheet" given to us detailing the upgrades installed in the model. No one went over the worksheet with us so we accomplished the inventory on our own. As we accomplished this, we noticed items that had been installed/upgraded did have issues. The initial walk through with Beazer CCR was accomplished on 12/20/2021. A New Home orientation worksheet with 9 minor items annotated for repair, but did not include the items listed as follows. (1) Installed dryer/washer combo, dryer did not work. (2) Undercounter dishwasher did not work, as well as being unattached to counter and missing underwasher base plate. (3) Driveway was incomplete as far as not being finish in color and texture to match rest of driveway. (4) Patio Sliding door was installed upside down. (5) Side walk gate lock hinge was installed incorrectly, unable to lock gate. (6) Wiring in garage for door opener panel was drywalled over during "make ready stage". (7) Numerous locations throughout interior of house had been retouched with paint, but paint did not match. Contact was made with Beazer Customer Care Center to apprise them of the items needing attention. A CCR person met us at the home to go over our concerns. Some items were addressed such as replacing the dryer. All the kitchen counters had to be removed because the dishwasher was installed incorrectly, then replaced. The driveway finishing was completed but doesn't match the rest of the driveway. The dishwasher base plate was reinstalled. The other items were left as is because Beazer had no explanation how to correct. I was told by a Beazer Representative, because I had completed a "Customer Care Survey" and only rated Beazer a "3" we probably would not get the value support if the rating would have been higher. That is why I am now completing this survey to inform how we were actually treated after a survey. ... More

Start up for us a as pretty good. We were relocating from another state and selling our home. They waited for us to close on our home to pay the down payment. We thought that was awesome and asked if it would delay our projected finish date … they assured us it wouldn’t but turn out it was delayed. Communication wasn’t the greatest. We constantly had to be fishing for updates and were only informed we would get the home a whole month after the initial estimate date when WE asked about it. As the checkpoints went through we got the very rare picture update but nothing detailed. Some of our questions were never answered , even after we were told there would be no more delays and that also wasn’t accurate. In today’s world delays are surely expected or normal now but that should not be an excuse for the lack of communication. Once we got our home our customer service rep Gregory changed the game. When things began to break down within the first month he responded. Though there has been some delays in responses here and there that are out of his control he makes sure to respond as soon as he is back in the office and apologize for it and improve his communication each time. It’s a little frustrating to have things go wrong so soon but the good thing about it being a new home is that Greg holds his word on the guarantees. There are some trades that take longer to respond but we are greatful he follows up. That being said this is the first time we have a new built, we know what to look out for next time around . ... More

Beazer's warranty department had to send most trades (eg. Plumbing, Electrical, HVAC, and etc) to resolve issues in the month since I moved into my new house.

The front office was outstanding great customer service with with lots of care Sarah was very helpful and very informative and caring Sarah is what made this purchase happen she's great 100% As we get into your customer service person Bill it went down hill from there I don't know how he's your customer service rep he don't care about the needs of the home owners he's all about number's and closing homes even if there not completed properly it was very difficult trying to talk to him in reference to getting something done correctly we still have have outstanding issues with negative results uneven titles Drywall cracking iron gate not line up correctly AC start hard switch missing, different ac controls units it's been very upsetting and very disappointing I wouldn't have brought this home base on the lack of quality of work after Beazer received funds I just became a number ... More

We have a few issues with our home. We did not get to do a walk through when the walls were open, have a hole in concrete in one bedroom, walls painted with wrong paint. Landscaping looks terrible.

They made plans and commitments but never followed through with what they said they would do. We did not meet with the supervisor with the walk through as planned. There was a misunderstanding with what was advertised and what was actually included in the price. We did not hear back when we requested a contact number. The website was not user friendly and did not have a way to contact Beazer as the link to customer did not work.

Beazer had the most amazing floor plan options and amazing Beazer workers. But the subcontractors, need to be reviewed and monitored more. It just seems like the workers rushed through the minor details, that stood out once you move in. The 1 hour walk through is not enough time to catch all issues in the home.

I'm a little torn on this one. When I first bought the house I loved it but there are some things that need to be addressed inside the home

First off I love the house. There are some problems though our door to go into the garage one of the hinges has come off, and with the amount of money we paid for the house it’s slightly irritating the garage didn’t come repainted. Other than that I love the house so much

I feel for the amount of money spent on the home the construction workers were messy they left gravel everywhere in the street. In the back yard although gravel and dirt they didn't pick up the nails, wires and left their trash. I like the peaceful neighborhood and friendly neighbors. The builders should pay more attention to details.

Unwilling to addess design flaws

Specificity left something to be desired. Seller told us we had $18,000 dollars to use at the design center but when we went, we were told we had $5000 because the first buyer made changes. We had to pay the difference out of pocket and even our independent realtor confirmed that this was the case. Was not impressed with the overall experience and sometimes had difficulty receiving information from the sales agent. But it’s a nice house. HOA’s are junk.

Our personal experience with Beazer overall was good. The only problem we had was regarding the flooring, which we never got what we wanted. I personally think that for the overall price of the house there should've been more perks, such as free upgrades(flooring, backsplash, appliances) to name a few. Since there are no community pool and children's park these upgrades would've done good. If it wasn't for Karri the sales agent, the space of the house, and location we would've stuck with DR Horton across the street.

I had a great experience with everyone except your salesperson. Matt at Burson Ranch. This is the third timeI have given my feedback on him with no response on my experience. Please see my other responses to your survey. Perhaps this time someone will read it and give me some feedback.