Beazer Homes Reviews in Raleigh Durham Chapel Hill, NC

The initial phase of purchasing the home was very easy and pleasant. But once the contract was signed, it was a totally different experience. Before we signed the documents, we were assured on closing around our desired time frame as we were moving from another state. Well the closing was six weeks late and it took getting the VPs of construction and sales involved. The floor plan (Summerset) is fantastic and fits our family to a tee. However, the quality of the construction is not much to be desired. For instance, we decided on wood floors in all areas (except the bathrooms and laundry room). The wood floors were installed but we had to spend a lot of time removing paint from the edges of the floors. We also had french doors installed in our formal dinning room, we noticed that the frame was crocked after we moved in, and had to have it redone. We have been in the home less than two months and have already noticed nail pops in several spots. Communication is a big problem. We are still having issues getting things that we have noticed that need to be corrected to be addressed. ... More

We had so many issues with our home during the build process, at the end nearing closing, and afterward, and it was as if no one was watching and no one really cared. Like asking for things to be correct was a burden instead of quality work being a point of pride. When issues were raised, we were ignored for several weeks and several emails, and then when we brought up the lack of communication and dismissiveness, we were treated like we were hysterical and obnoxious for expecting professionalism. We have had 3 new construction homes before, and never had such an awful experience in our lives. And they know you can't just back out because it's been months of planning and selling a home and packing and preparing for schools and everything... so they take advantage and treat you like dirt and then threaten you if you are unhappy. If we had the ability to do so, we would have backed out. And we certainly will tell anyone and everyone to avoid Beazer and never purchase from them in the future. Never. The only comfort has been knowing that every new neighbor we have met has a similar story so it's not just us. It's Beazer. ... More

I will limit my comments here; (1) I was not aware until I read the fine print that Model homes represent prototypes or ideas, and necessarily the home that will be built for you. (2) Read section 9 of the contract -- very important -- I only skimmed it and it cost me. (3) Always ask for in writing a copy of the plat map of the lot you are purchasing; I asked many times but only received the actual lot map at closing. This came back to bite me. (4) I constantly felt at odds with the company, as in; the company wins and you the customer lose situation. This seems odd to me, like the polar opposite of customer service. Anyway I learned a lot I guess you might say. (5) I did want to add that the construction manager and builder team were very responsive to our needs, and took care of issues quickly. I understand that things can be missed when so many homes are being constructed in a fairly short period of time, but the old adage of measure twice cut once still applies. Bottom line: I was naive and didn't read the fine print, so lesson learned. ... More

Poor quality home, so many things overlooked. We will never recommend beazer to anyone.

They do not comply with the contract

Closing process is horrible. Especially the closing agent. They never call you. Just send emails and after you go to your closing on the set date and time, they tell you it's delayed. Even some of the jobs were not complete prior to closing till date. I was supposed to buy another rental property but decided not to go with Beazer homes anymore. I think they lack coordination and proper execution. Horrible experience.

Starting from foundation, everything used in construction was poor quality. All vendors (plumbing, electrician, painter, construction) were cheapest possible who does not do work properly. Leaks, and mold in new home. They cut the corners even to save penny. I would not buy again from Beazers when it is charging top dollars. Sales team does not stand up to the mark once contract is signed. They try to steal all promised credits, and run away from resolving any issue. They keep threatening customers with penalty if house is not closed on set date by them. Few Beazer personnels are good but they have to forego quality because no one in management care quality and customer satisfaction except in company's logo tag line. Worst thing was that whole crawl space had water, and just to get city inspection passed they put vapor barrier overnight without drying up the space which lead mold. They ended sod (grass) 10 feets before property line saying it is tree conservation area which was not true. They installed sod later. They don't read manufacturer requirements and installed hood smaller than gas stove size. The exhaust cannot throw all heat if all gas stoves are on. When pointed with proper documentation from manufacturer, response was that this is how it is in other house, and no justification why is it correct. They know how to push homeowner once contract is signed, and finally got me to close on this low quality house. My advice to future homeowners is to hire good inspector, and put your foot strong. My suggestion to Beazer is to hire good vendors, and put quality first. Every detail matters to homeowner who pay top dollars for your house. ... More

Builder was horrible as keep going on vacation and not answering any of the email. Issue never taken care. When tome comes closure for the closing and we reach out to complain service then only they respond which impact our closing date as it was extended 3 time. End product is not good eaither of what we pay for the property

Beazer's end of year is end of September so when our home was close to completion they slammed it into what they considered a done phase. When we pointed out about 12 things on our punch list inclusing a cracked tub they basically forced us to close stating that they would charge us $2000 in fees for not closing. Our understaing is that they do this at the end of any/all months. Since then we had to become our own Project Managers to the point that they would ask us what still need to be completed. They will forget to order replacment pieces and then try and point the finger at a vendor or someone else. The response time is slow and sometimes non existant so plan on sending the same message 2-3 times. You can contact the head office and the C Level Execs will claim they care and want to make it better but that will be the first and last time you hear from them. There are many options out there so my advice is to make sure there is no other builder within 10 - 20 mile radius before settling for Beazer ... More

Beazer homes have nice designs and well distributed space inside their homes, however the company does not pay attention to supervising subcontractors and they do a very poor job. The sales only want the buyer to close swiftly as soon as the house is finished and don't want to fix anything major before the closing date other than paint touch ups. If you identify some issues and go to closing believing their promise that they will fix it later then you are by yourself after closing, it becomes a nightmare dealing with them. It takes endless calls to warranty representatives to do anything and even more calls to the subcontractors to come fix stuff. Less than a week after moving into the house we have a major rain and lot of water leaked inside through window of one of the bedrooms. It took one month for them to fix the problem .Garage door also leaks rain water inside, their subcontractor said it is normal, which is astonishing wrong, finally they acknowledged it and decided to fix it.. The hardwood floor is full of gaps between planks and they keep saying that it is normal and don't want to fix it. Good luck emailing any one in there, the typical corporate culture of never replying an email to avoid leaving any record. The houses will be better built if they have more supervision on subcontractors, but they don't, it is just mass production for money, it looks like the company only care about the money. Overall I am not satisfied with Beazer homes. Buyer in Apex, NC. ... More