Beazer Homes Reviews in Raleigh Durham Chapel Hill, NC

While the layout of the home is beautiful, the quality of work is poor. The building process left us feeling exhausted, like less of a client and more of a checkbook. Client care could seriously be improved, cheap labor could be replaced by quality craftsmen, and contractors need to learn a thing or two about their own profession. We unfortunately frequently felt deceived, and like we honestly should have been paid to do the job since we ended up being the ones who had to manage everyone at the end of the day. Happy to have a new home even with the poor quality craftsmanship, but very very disappointed with the build experience; we did not feel at all like Beazer cared. But then again I've also heard that all these building companies act this way. It's a shame. 3 stars is quite generous. ... More

Construction quality is poor and cheap

Got cracks in concrete drive way within few days and faced few other quality issues. Good thing is customer support post closing or warranty period.

There were unexplained delays, and communication was very poor. I had 4-5 project managers during the building process, so continuity was lacking. The finished house is nice on the inside, and so far, I’m pleased with the quality.

Dont know if its a good or bad decision to buy a townhome with Beazer. It all started with the signing of the initial documents, and the sales representatives were so rude that they do not care if you buy the home or not and they take advantage of the current sellers market. . Beazer do not care for their customers or hear their concerns. The quality of the project is so poor that on the first day of stepping into the house we got our downstairs flooded because of the construction debris that clogged the sewer system as it was not properly tested/inspected, and the water damaged 50% of our floor and we are still without our floor for the past 50days since the time of writing this review and Beazer do not compensate for the things they do and do not care about the people living here. This is an example of how Beazer reacts to their customers and takes care of their issues. During the course of our buying we had to deal with 3 builders and had to explain the issues all over to each one , which was really a pain as they change often and they postpone the closing dates without giving enough notice. The house was not cleaned, even after the closing was done and had to schedule the cleaning services after the move-in. The planning was so imperfect that they left the electric pedestal and cable connection (damaged) box right in front of our patio blocking our way of using the backyard and have been fighting to get these moved since the begining of the project. Last but not the least, overall the community is good and there are nice and helpful people all around. Hope Beazer changes the way they respect and take care of their customers concerns in a timely manner without giving much trouble. ... More

Many builders got changed

The quality of the workmanship is very poor. I wish I had done more research on Beazer before I bought my house, The quality of the workmanship on the doors, trim and windows is the equivalent of a cheap apartment build. My house is brand new but it looks like it is a couple of years old because of the poor quality of interior workmanship. I am actually embarrassed to have people come to see my new home.

I have bought several homes before including two new homes. But buying home from Beazer is the worst experience I have had. They rushed to build the homes with many problems including cracked sink and cracked tub and numerous other issues. The repair was slow and and I have to check with them multiple times to get it resolved. One repair issue was communicated almost two months ago and still didn't get resolved. I regret deeply buying home from Beazer Homes.! This is one of the biggest mistakes in my life.

We had so many issues with our home during the build process, at the end nearing closing, and afterward, and it was as if no one was watching and no one really cared. Like asking for things to be correct was a burden instead of quality work being a point of pride. When issues were raised, we were ignored for several weeks and several emails, and then when we brought up the lack of communication and dismissiveness, we were treated like we were hysterical and obnoxious for expecting professionalism. We have had 3 new construction homes before, and never had such an awful experience in our lives. And they know you can't just back out because it's been months of planning and selling a home and packing and preparing for schools and everything... so they take advantage and treat you like dirt and then threaten you if you are unhappy. If we had the ability to do so, we would have backed out. And we certainly will tell anyone and everyone to avoid Beazer and never purchase from them in the future. Never. The only comfort has been knowing that every new neighbor we have met has a similar story so it's not just us. It's Beazer. ... More

I will limit my comments here; (1) I was not aware until I read the fine print that Model homes represent prototypes or ideas, and necessarily the home that will be built for you. (2) Read section 9 of the contract -- very important -- I only skimmed it and it cost me. (3) Always ask for in writing a copy of the plat map of the lot you are purchasing; I asked many times but only received the actual lot map at closing. This came back to bite me. (4) I constantly felt at odds with the company, as in; the company wins and you the customer lose situation. This seems odd to me, like the polar opposite of customer service. Anyway I learned a lot I guess you might say. (5) I did want to add that the construction manager and builder team were very responsive to our needs, and took care of issues quickly. I understand that things can be missed when so many homes are being constructed in a fairly short period of time, but the old adage of measure twice cut once still applies. Bottom line: I was naive and didn't read the fine print, so lesson learned. ... More

Poor quality home, so many things overlooked. We will never recommend beazer to anyone.

They do not comply with the contract

Closing process is horrible. Especially the closing agent. They never call you. Just send emails and after you go to your closing on the set date and time, they tell you it's delayed. Even some of the jobs were not complete prior to closing till date. I was supposed to buy another rental property but decided not to go with Beazer homes anymore. I think they lack coordination and proper execution. Horrible experience.

Starting from foundation, everything used in construction was poor quality. All vendors (plumbing, electrician, painter, construction) were cheapest possible who does not do work properly. Leaks, and mold in new home. They cut the corners even to save penny. I would not buy again from Beazers when it is charging top dollars. Sales team does not stand up to the mark once contract is signed. They try to steal all promised credits, and run away from resolving any issue. They keep threatening customers with penalty if house is not closed on set date by them. Few Beazer personnels are good but they have to forego quality because no one in management care quality and customer satisfaction except in company's logo tag line. Worst thing was that whole crawl space had water, and just to get city inspection passed they put vapor barrier overnight without drying up the space which lead mold. They ended sod (grass) 10 feets before property line saying it is tree conservation area which was not true. They installed sod later. They don't read manufacturer requirements and installed hood smaller than gas stove size. The exhaust cannot throw all heat if all gas stoves are on. When pointed with proper documentation from manufacturer, response was that this is how it is in other house, and no justification why is it correct. They know how to push homeowner once contract is signed, and finally got me to close on this low quality house. My advice to future homeowners is to hire good inspector, and put your foot strong. My suggestion to Beazer is to hire good vendors, and put quality first. Every detail matters to homeowner who pay top dollars for your house. ... More