Beazer Homes Reviews

Just Good luck .. you’ll need it

Sales Agents: A+. Pre-and post sales support is truly excellent. Project Management: C-. Created unrealistic and unsupportable dates. Quality : B (overall). Would have rated higher, but too many dumb mistakes and errors. Your rush to close was obvious in the mistakes I found. -Bad. Warranty: B (So far). HOA: F-

Started our home build in February 2021 and we closed Dec 2022. Construction delays aside, Beazer didn’t fully commit to keeping us in the loop of what was going on a weekly basis until the last few months of construction. We recognize that the pandemic made all things anything but normal, but we expected to be well informed at every step of the way and that wasn’t always the case. In the end, our home was completed the exact we wanted it and Beazer has had frequent contact with us to make sure that it stays that way.

Initially, the visit to the model homes were a great experience. The agent for Beazer and models was open and professional. We made an offer on a completed model home and it was accepted by Beazer. Once we moved into the initial process to complete purchase, earnest money, lender approval, and escrow, there was little contact with Beazer. Once under contract and walk through was started, Beazer CCR called for intial contact. Since it was a model, there was a "Pricing Addendum Worksheet" given to us detailing the upgrades installed in the model. No one went over the worksheet with us so we accomplished the inventory on our own. As we accomplished this, we noticed items that had been installed/upgraded did have issues. The initial walk through with Beazer CCR was accomplished on 12/20/2021. A New Home orientation worksheet with 9 minor items annotated for repair, but did not include the items listed as follows. (1) Installed dryer/washer combo, dryer did not work. (2) Undercounter dishwasher did not work, as well as being unattached to counter and missing underwasher base plate. (3) Driveway was incomplete as far as not being finish in color and texture to match rest of driveway. (4) Patio Sliding door was installed upside down. (5) Side walk gate lock hinge was installed incorrectly, unable to lock gate. (6) Wiring in garage for door opener panel was drywalled over during "make ready stage". (7) Numerous locations throughout interior of house had been retouched with paint, but paint did not match. Contact was made with Beazer Customer Care Center to apprise them of the items needing attention. A CCR person met us at the home to go over our concerns. Some items were addressed such as replacing the dryer. All the kitchen counters had to be removed because the dishwasher was installed incorrectly, then replaced. The driveway finishing was completed but doesn't match the rest of the driveway. The dishwasher base plate was reinstalled. The other items were left as is because Beazer had no explanation how to correct. I was told by a Beazer Representative, because I had completed a "Customer Care Survey" and only rated Beazer a "3" we probably would not get the value support if the rating would have been higher. That is why I am now completing this survey to inform how we were actually treated after a survey. ... More

Start up for us a as pretty good. We were relocating from another state and selling our home. They waited for us to close on our home to pay the down payment. We thought that was awesome and asked if it would delay our projected finish date … they assured us it wouldn’t but turn out it was delayed. Communication wasn’t the greatest. We constantly had to be fishing for updates and were only informed we would get the home a whole month after the initial estimate date when WE asked about it. As the checkpoints went through we got the very rare picture update but nothing detailed. Some of our questions were never answered , even after we were told there would be no more delays and that also wasn’t accurate. In today’s world delays are surely expected or normal now but that should not be an excuse for the lack of communication. Once we got our home our customer service rep Gregory changed the game. When things began to break down within the first month he responded. Though there has been some delays in responses here and there that are out of his control he makes sure to respond as soon as he is back in the office and apologize for it and improve his communication each time. It’s a little frustrating to have things go wrong so soon but the good thing about it being a new home is that Greg holds his word on the guarantees. There are some trades that take longer to respond but we are greatful he follows up. That being said this is the first time we have a new built, we know what to look out for next time around . ... More

Need to improve quality of workmanship.

Response to your queries and keeping me informed all the time was very appreciated.. especially Mary and Shawn did a fantastic job in coordinating and updating however the quality of the home is about whom Beazer choose as a builder to build and do they hire right contractors to get a Top Notch quality output… for me the experience of buying was fine but the quality of the home and the attention to details to catch and correct things early was missing …

Many things were done brilliantly! Many things are the worst quality I have seen in over 45 years of building experience! Was it COVID? Lack of competent workers? Backlog resulting in "hurry-up" management and oversight? It was all of the above and more. I really don't fault an individual person or company. Our brand new home is one of the biggest disappointments in our life. It just lacks the expected quality and attention to detail. Every corner that could be cut was cut in most instances. Delivery of finished homes slipped in their scheduling and pressure came down from management to get it done--now. We actually never had a dedicated project manager until about the last 10 weeks. Do we blame the company? Everyone shares blame. After seeing the quality and problems at the pre-drywall meeting I was an idiot not to just walk away and lose the downpayment. ... More

A lot of things seemed really good at first, but after a few weeks in the house we are seeing a lot of quality issues that didn’t hold up well. Cracks in grout, cracks in paint in certain areas. Just a lot of little things.

Workmanship not good. Builder not knowledgeable

Beazer's warranty department had to send most trades (eg. Plumbing, Electrical, HVAC, and etc) to resolve issues in the month since I moved into my new house.

The whole experience sucked! It started off very slow. The construction manager started off good but the disappeared and eventually was replaced. The construction crew were so sloppy and dirty leaving trash everywhere and even used the restroom in the house. Very unsanitary! The salesman was great

I would say overall our experience was pleasant however we did have a period of time where we lost our original construction manager and was replaced by another. I believe this process delayed our build substantially but we were never briefed on it. I’m not sure if it was the market or supply chain issues but it took 11 months from foundation pour to close. Our close date was pushed back multiple times and sometimes we didn’t know until 12 hours before closing. It was pretty frustrating.

I feel the house is qualm. However, the sales experience was terrible. Mistakes in the design of my build causes an over 3 month delay. Also, had a sales person tell me I could walk away, this was after waiting over 5 months.

We love our new home. We are however disappointed in hearing residents complaining about water and roof leak issues .

Sales associate was fine, but the craftsmanship of the home is subpar. As I live in the home you start to see all the poor craftsmanship.

Once your home is built. They do not return your calls for nothing. They rush the build and make a tone of mistakes, bad measurements, do not clean your home at all after the construction is finished. I had to have them come back in to clean and still paid a company to come and deep clean. They graded my right side of the yard wrong and water pools and they will do nothing about it after I have shared my storm water and pooling concerns to the build manager Joe. I will never recommend Beazer or it’s affiliated to anyone. There isn’t any pride and concerns with building any part of the homes.

We have invested more than half a million dollars into our new home, expecting quality finishings. We chose Beazer because they seemed to be an experienced quality builder, even in COVID impacted times. Sadly, after waiting almost 4 months longer than originally expected, the results are not impressive. Missing insulation, bad plumming, very low-quality paint job, poor water drainage, crooked walls, A/C issues, loose wall fixings, among others. They are covering most issues with the warranty, and I get that COVID has impacted our lives, but for such an expensive investment, things should not be like this. ... More

They exceeded our closing date by 3 months by making excuses about supplies while other homes like move-in quick and highly priced ones were being built. We were very disappointed and it created a mess in our timeline for moving. It messed our plans up big time.

must be patient as to the time frame because of shortage of products due to harvey and the covid virus

Homes are nicely designed but the overall fit and finishes could be much better for the price we spent on our home. Beazer should do a completion walkthrough and inspect the home for completeness and quality completion prior to the new homeowners' walkthrough. Lots of issues that were found could have been resolved with better time management by Beazer and not rushing to completion.

There were some issues that would have improved the experience. There were no options for paint colors/types choices and the walls should have been painted in semi-gloss. There were visually blemished items found in the walk-through that a Beazer rep should have spotted and remedied before our walk-through. Some of the walls are not even close to being straight/perpendicular. Our dryer vent was not vented to the outside at all and ended inside the ceiling above the front porch. We are almost two months post-closing and we do not have any of our bathroom light fixtures and are missing two window screens. ... More

The front office was outstanding great customer service with with lots of care Sarah was very helpful and very informative and caring Sarah is what made this purchase happen she's great 100% As we get into your customer service person Bill it went down hill from there I don't know how he's your customer service rep he don't care about the needs of the home owners he's all about number's and closing homes even if there not completed properly it was very difficult trying to talk to him in reference to getting something done correctly we still have have outstanding issues with negative results uneven titles Drywall cracking iron gate not line up correctly AC start hard switch missing, different ac controls units it's been very upsetting and very disappointing I wouldn't have brought this home base on the lack of quality of work after Beazer received funds I just became a number ... More

I will say that customer service has been great at addressing my concerns. Unfortunately, I'm quite disappointed with the home. From ill fitting moldings and trim, crooked toilets, scratched windows, bad interior painting, damaged counter top corners, possibly missing some padding beneath carpet, some door hinge pins not fully seated, a cheap stove, bathtub mysteriously damaged after walk through and distance between homes appear much closer than originally advertised. Unfortunately, I would most likely not consider a Beazer home again.

From our experience the builder has took a lot short cuts in the building of property, trying to keep up with the demands of getting houses done on time. I have had quite a few work orders since we moved in, to get stuff fixed that wasn't done correctly.