Beazer Homes Reviews

Overall process was ok but the actual build is not the best quality. A lot of things not done up to expectations. Seems the only thing they were worried about was their 5 star energy rating

Very slow at performing post closing repairs

We have had many problems with this house, but luckily most appear to be minor. We spoke to lots of our neighbors who seem to have the same issues. We had a crack in the foundation that resulted in a leak within 1 week of moving in. Apparently this happens a lot and fortunately didn't have our basement finished by them so it limited the damage. At this price point you would expect a certain quality. We spend about 50k in additional upgrades. Our quartz counters had huge scratches in it that they buffed out, but now you can see a big area of discrepancy. some of the stainless steel appliances had huge scratches from when they opened it with a razor blade that they can not swap out. The light over the stairs is off center and if they were to fix it, it would require them to cut into the dry wall and repaint. The painting job they did was terrible with so many patches, missed spots and nails/metal imprints still showing. These things were still very obvious even after they came in to fix it. It was not even worth having them come back to fix these things. Some areas look worse after they pained. Several of the AC vents on the floor are crooked. Our fireplace is misaligned with the hardwood floors. Some of the electrical wiring was swapped to our main electrical box (which they were able to fix). Our sump pump broke and just had to be replaced just 2 months after moving in. The sump pump drain dumps directly onto the side of your lawn so you have persistent flooding on that side of the yard. While having another contractor finish our basement we found out some of the walls were crooked and off by 1.5 inches. They put the water pipe extending out into the room just because we didn't have them finish it, which we had to have them fix it before we closed. They must have been trying to save money on the AC vents because they decided to narrow the part of the AC vent in the basement and I had to pay extra to have it fixed when finishing it. There are many more items like these. Many of the neighbors we have spoken to are also frustrated by many of these similar things. It has been about 3 months and our punch list still isn't completed. You will receive lots of close attention early on and quick responses, but once you move in it's clear you are no longer a priority. They have what looks like a bunch of young unexperienced workers. Overall the homes seem ok and worth the purchase as long as you go through everything closely. If I knew what to look for earlier on during the walk through process maybe that would have helped. At least everything is under warranty and you should have to pay for anything to have it fixed. ... More

We had a fairly easy experience from start to finish with the purchasing process. The realtors in the Cactus Ridge office went above and beyond to ensure we had answers to every questions we had. All in all, we were very satisfied with the process. Unfortunately, once we got into our home, we have noticed multiple issues with the quality of work that was done. We have received quick response from the warranty team, but to me, an unqualified/non-construction professional, these issues are easy to spot if you are an inspector, and certainly things I wish we had enough time to notice during our walk through. These homes are very expensive, and therefore,I expected more care and concern by those who helped build the home and Beazer in the inspection. ... More

I like the value for the price paid. I love the layout, location and space. However, been having an extremely difficult time working with Beazer to have my warranty issues worked. I have not had any problems with 90% of the house construction however the doors quality is bad, and getting them to replace them has been a nightmare. This is not my first new home that I have purchased, I understand with new constructions there are always things that will need to get fixed/replaced ect. It should not take me calling over the span of 2 months, getting empty promises of follow ups (never to be fulfilled) and threats of AZ registrar’s office complaint to get issue fixed. Eventually got fixed, but the door they installed was not painted, now had to wait another month to have the door painted and still waiting for another door to get fixed, had representative contact me indicated would let me know same day of when they would come fix it. I’m still waiting for a follow up. ... More

I am very thankful for the home in a safe community with good neighbors. The heat unit didn’t work fully for the first two weeks. It is still an ongoing problem with my upstairs unit reading 10 degrees hotter. When I asked the company about the issue the only response I got was, heat rises. Yes I understand heat rises, but for a gas unit it should only be about 3 to 5 degrees, not 10. The HOA manager is non compassionate towards individuals. She tried to compare me wanting the safety of my pets to someone wanting to change out their door or add onto their patio. The drywall is cheap, I can hear my neighbors in high traffic rooms. Multiple pieces of flooring have weird patterns in the grain. For the amount paid for the home craftsmanship is lacking. ... More

We had a frustrating experience with Beazer Homes during the purchase of our new home. Despite some positive interactions with the construction manager, several issues have left a sour taste. Unresolved Issues 1. Unauthorized changes to contract: A random broker's name was added to our contract without our consent. Beazer then removed their own name and re-added it at closing, which felt deceptive. 2. _Restrictions on customizations_: We were not allowed to make changes to the home, such as paint or carpet upgrades. 3. _Poor yard conditions_: The backyard is prone to flooding, has poor drainage, and is infested with mosquitoes. 4. _Lack of cabinets_: The home was designed without cabinets near the fireplace, which was a significant oversight. 5. _Delays_: The home was completed a month late, which caused inconvenience and stress. 6. _Outdated appliances_: 1. _Water heaters_: The water heaters are outdated and cannot connect to the internet for monitoring and control. 2. _HVAC thermostats_: The thermostats were outdated and needed immediate replacement. 7. _Limited storage space_: The home has very little storage space, making it difficult to organize and maintain. 8. _Subpar security system_: The Honeywell alarm controller is poorly designed, difficult to use, and essentially worthless. Positive Experience with Construction Manager 1. _Help with blind issue_: The construction manager intervened to resolve an issue with Beazer trying to renege on providing blinds. 2. Efforts to make things right: The construction manager worked diligently to address issues and make things right after the home was completed. Overall, our experience with Beazer Homes was frustrating, particularly given the high cost of the home and the numerous issues we've encountered. ... More

Quality control is inexistent overall. What could go wrong went wrong.

If you are considering buying a Beazer home, you will get a well constructed home. The building supervisor, Colton did a great job at seeing that our home was a quality built home. He addressed our concerns and questions. The appliances in the Beazer homes are below standard unless one upgrades them. We purchased our home after it was framed therefore no upgrades were allowed except for flooring. Our side by side refrigerator doors and door handles were uneven. A repair person was sent out and he was able to align the doors however not the handles. The handles were still slightly uneven. We were told that the handles were within tolerance, therefore nothing else would be done. The washer is of poor quality which does not lend to a good quality washing of one’s clothes. There is not dispensers for the detergent and softener. The detergent and softener are poured directly into the washer tub. The softener has not affect on your clothes since it goes in and is rinsed out with the detergent. The toilets are builder grade and not the ADA height. A few weeks before we closed, my husband suffered a stroke and seizure. After that is when I realized that the toilets were not ADA height. I asked if the toilets could be switched out to ADA height toilets because of my husband’s condition. I was told that could not done because we were within a week of closing. We were willing to pay for the toilets. It wasn’t like we were asking Beazer to bear the cost. My response to them was “Gosh sorry my husband didn’t plan the timing of his stroke and seizure to fit into your time frame”. Being unhappy with the quality of the refrigerator, washer and toilets, i spoke with the Area Manager to try to reach an agreement regarding our dissatisfaction. Still not being satisfied with his response, I asked to speak with the area manager’s boss who is the VP of Operations. I received an email from her, not a phone call. Due to this being an unprofessional manner to respond to an unhappy home owner, I responded to her email and asked that she please call me so we could further discuss my concerns. I never received a call from her. This is totally unacceptable customer service. While Beazer builds a quality home, beware of the quality of the appliances and toilets. Be especially aware of their lack of concern for an unhappy home owner and lack of customer service. ... More

I would not purchase from beazer especially in harborview I felt pressured into the purchase, they rushed the build to make quotas the automatic garage door opener is hanging off the wall I'm doing more work in a new house than I would of in a previous built home hanging ceiling fans,changing lights blinds, painting. Not a happy customer

Closed September 11th, 2024 still many issues not remedied. Jeremy was our builder agent more than 10 things were not complete before closing though he told us multiple times he had it under control. He needs a lot of training and was not able to explain most systems to us. Joel saved most issues Jeremy is a -0- Joel is 5 though so not everything was bad. Jeremy is a very lazy kid he just wanted to blame others for issues. Jeremy also told us many things we should have noticed before closing that were not possible as no exterior caulking and many inside items were not completed until after closing. We still have a few open items. Lesley from warranty has also been good so far she just came into a bad situation. We would go by every week at least once a week and Mark's updates were never right about a single update things he would say that were completed had not been started. Mark also is a -0-. We know that we are not the only people who have had issues in this community as most home buyers here have experienced similar instances with the same individuals. In closing two complete -0-'s and one five is why I give the experience a 2 overall which seems fair at this point. ... More

Quality of beazer home is getting so bad. Just moved in, but more than dozen of warranty issue have been submitted so far. There are more to come.

They are very slow about getting things done. Also, they can improve their Customer Service. I was not pleased with Beazer homes builder.

House was supposedly finished a month after the initial closing date. While we were doing the final walk through, the house was still being worked on but we had to close that day. We were told not to worry because there was a warranty. Then after closing we were told that the defects, such as scratched cabinets, paint drippings or any other defect isnt covered unless they were on the pre closing list. Carpet strips weren’t installed correctly, which resulted in cutting our feet and we were told to repair it.

I know each person and experience is different, but I can't provide many positive experiences with purchasing a new home with Beazer. I know that in the future I would think twice and look at other builders. Now that I have moved in, I feel they care more about the sale and getting it done rather than making the experience and home good for the buyer. Be mindful about what you see if the model because they don't always provide you what you think is standard and will state "it is subject to change by the builder, and you signed that in your contract" (to me this is false advertising if I fell in love with one area and that is not what I got). They don't build a home with a practical daily functional use view in my opinion (short depth shelving, use of flat paint in daily use areas with no option to upgrade, etc.). The communication throughout both buying and warranty is/was lacking and from talking with other buyers who moved in the community before me, they had the same issues and obviously Beazer is not learning from those and making sure new home buyers don't have to experience it. Recommend always getting a third-party inspection. It's a lot of money and to not get the home exactly as you thought, is disappointing. Yes, they are working to fix my requests, but most should never have been issues to begin with. ... More

Beazer has very streamlined process. There is nothing much to add considering their magnitude of projects. The main question is the value to your money. It might be very attactive with initial lower costs, but they quickly add up in their upgrades and crazy lot premium costs. Considering the lot sizes they have and the house plans it doesn't make sense to me. They have in built some or almost un noticeable cost cuttings or cheap materials unless you live in the house. The paints of the house are cheap even with upgrades and they don't even leave anything behind for any quick fix ups after moving in. The over kitchen and bathroom cabinets is a major draw back even after upgrade. The width and depth of the over all cabinets is smaller. The depth of cabinet drawers is a joke to me. Bathroom cabinets are of no use with any kind of drawers. They do not install any additional faucets like towel hangers, toilet paper holders. Not a lot of flexibility in customization, again it is understandable as they are mass builders than a custom. My overall experience with home is not so great with the kind of money we are putting in. ... More

Moved in and saw some things were missed with the final walk through. Additionally, some things were completed after walk through which left a mess. No one has cleaned it up. My yard is a mucky swamp with green slime destroying the shared fence. Some contractor walked through paint after final walk through and it’s all over my pristine sidewalk and entryway. Everyone is very attentive until after closing. No returned emails regarding repairs. No follow-up for email requests over 1 month. No response, no reply. No call, no follow-up. Now I have extra expenses to replace the rotting shared fence and also pest control for the over abundance of mosquitos breeding in my yard-swamp. ... More

Early in the process things went smoothly. However, down the road was a different story. Shawn (construction manager) was the one person who was helpful and provided accurate information. He did what he said he would do and was timely with his assistance.

Product overall is highly over priced! Right now a/c is not working correctly. Called a/c service several times since it is on warranty and get the same old story each time. Door knobs came off the first day of move-in, very little water pressure upstairs, no towel racks installed (had to call on this too) Seems like this condo has more problems than what it is worth! Have told many friends and family to steer clear of Beazer!

You’ll need to project manage the punch list of items before and after closing. Otherwise, it’s gets lost in the shuffle of very well meaning folks that don’t understand timelines and follow-up.

We recently purchased a brand-new home from Beazer Homes, and our experience has been far from satisfactory. Despite their promises of quality and energy efficiency, we encountered numerous issues post-purchase that were poorly addressed. On the closing day, Beazer claimed to have deep cleaned the house, but this was clearly untrue as the house hadn't even been properly vacuumed. Their promise of energy-efficient homes, tested with gas to ensure no air leaks, was also misleading. We discovered a significant gap in the entrance door, which took over a month to get fixed. The interior paint job was atrocious. During our walk-through before closing, we marked all the walls and ceilings needing touch-ups with tape. However, Beazer simply removed the tape without addressing the issues. Despite numerous texts and follow-ups, we were forced to do the paint touch-ups ourselves as we couldn't get any response from customer service. We also faced electrical issues, with bathroom lighting and power outlets not working. After over a month of persistent calls and texts, an electrician finally came and discovered a power outlet buried behind the drywall, which had to be cut open to be fixed. Beazer's lack of transparency and communication extended to the upgrades we selected. We chose a level 3 oven because the level 1 was unsatisfactory and level 2 wasn't available. However, we were not informed until closing that this was an induction stove, which only works with certain cookware. When we escalated this issue, the upper management was rude, defensive, and disrespectful, offering no solutions or understanding. If you're considering buying a home with Beazer, I urge you to not sign any paperwork until every detail and touch-up is 100% completed. Our experience involved constant back-and-forth to get basic issues resolved. Beazer's customer service and management left us frustrated and disappointed. Please be cautious and ensure that everything is thoroughly checked and completed before finalizing your purchase with Beazer Homes. ... More

Since I moved in it’s been one headache after another. After a week and a half of sticking bandaids on things after I moved in the entire hot water heater needed replacing, as well as a breaker and toilet. My lights constantly flicker and my ceiling fan makes noises and wakes me up at night. The service providers Beazer recommends are awful as well. I have not had 1 week of uninterrupted internet service since I moved in. I work from home. The energy savings they were so proud to sell to me have not materialized even a little. I feel like I was taken for a ride.

When we did closing we have been promised to get everything completed but there are still a lot of issues and no one cares about remaining stuffies. There is no tracking system to check own case. Terrible

I was originally soooo excited to move - talked with a sales agent on two different occasions that I would get to design the home and that the backyard would be 20’ by 20’…fast forward to walk though and there were many issues including the fact that they were now telling me the backyard would only be 20’ by 14’ which is a massive difference. I had a list of things to be fixed and only half of them were done by the time of closing and the rest went on exception list. I also had a rough time dealing with their “preferred lender” hindsight I should have gone with my own as I didn’t get a very good rate and the guy was very unprofessional. Some of the builders and such were super nice but it was just not a very good or smooth process and that is very disappointing that I did not get the product that was advertised. I talked with some other home buyers who had also been told the same about the backyard in addition to having issues with their homes. Had I known this I would have gone with a different builder/community. ... More

To say that we were excited to move into our first new build, is an understatement. We were so thrilled by the salesman in the office who was helpful and informative. From the second we moved into our home we have had nonstop work orders placed under warranty. Now I do understand that things happen but the amount of time we have had to take off work for repairs continues to add up and we’re not even done. All in all, we love our home but really expected there to be a lot more attention to detail when someone is paying this much for a brand new home.