Beazer Homes Reviews

We purchased a Beazer Duet in The Highlands and closed in May 2023. The sales representative, Pam, has been absolutely fantastic both before and AFTER the sale! Can't say enough wonderful things about her - she is an asset to Beazer! We purchased an inventory townhome and had no input in its design. We noted several issues in our final walk-thru prior to closing. Then noticed several more issues after closing. The tankless water heater made a very loud noise every time the hot water was turned on. After half a dozen reports with a plumber coming out each time, the tankless water heater was finally replaced with a new one (although an older model). Our water takes a VERY long time to get hot, which adds to water being wasted as it runs. I don't know if there are better hot water heater brands out there, but I would recommend that Beazer look into this issue as I am aware we are not the only ones with this complaint. We also have had water leaking into our attic - a roof leak - discovered during two separate rain storms. Beazer sent a roofer immediately both times we found it, but it's disconcerting to know this home had been sitting available for months and the water leak was never discovered. There was also the issue of our pantry room door not being properly installed. Beazer addressed this prior to our closing. There was floor sealant missing from an area in the utility room. We had a dripping and air noise in one of the sinks in the master bath. No sink stopper for the kitchen sink. Rattling noises in the upstairs bedroom AC vent. Broken wood support planks in the attic. Multiple paint touch-ups, re-dos required prior to closing. Dishwasher in place, but not installed and screwed in. Gas stove that makes a banging noise every time we use it AND it causes the temperature in our home to increase by 3 degrees every time we use it. Beazer has worked with us to get things corrected, and we have really appreciated their quick response to most, but not all, issues. But there is no doubt that quality control was completely missed on our particular townhome. Lastly, our two main reasons for purchasing a Beazer townhome was because we were VERY excited to know that as owners, we would not be responsible for maintenance or insurance on the dwelling itself. In a recent HOA meeting, all that changed, which has left us feeling like a "bait and switch" victim. We are now responsible for providing all maintenance and a full homeowners policy, as opposed to the previously purchased (and much less expensive) "walls in" policy we had to have at closing. We have been here about 6 weeks and those are significant changes that, had we know of this prior to closing, we probably would have just purchased a single family home in this community. We do understand the rising cost of property insurance. But our two top reasons for purchasing the Beazer Duet are now gone - maintenance and insurance. I am not sure at this point that I would recommend the Beazer Duet experience to others. ... More

We love the floor plan and layout. The construction process was not what we expected. The process was frustrating to say tue least. The project was managed by absentee project managers, could not complete the home on multiple close dates, moved 4 times due to not being able to keep the home in schedule and having to re do items over and over. I understand todays issues, trade inexperience , material issues and shortages etc. however the supervision of the homes is lacking horribly at the very least, without picking on every item and every issue needs to he addressed, and not to mention training and understanding how to verify trade performance i was involved in 2 home purchases for our family in the same subdivision months apart and the experience was not pleasant. I can say that at least the customer service personal, Leslie, Lori have been stellar in helping resolve all the construction issues we have experienced. Kudos to the customer care department. I assure you the survey would reflect a lot more negative due to the construction process but the customer care dept has handled all our concerns top notch, things that should never reach the service department. Thanks to them we ate beginning to enjoy our new home. I can honestly say things and processes have changed since i worked there and not for the best. I selected Beazer due to my past knowledge of the way they operate and i should have did more researched them more prior. ... More

Unfortunately, the sales representative has been unreachable since signing the contract, leading to difficulties in the delivery of keys after the closing process. Additionally, they misplaced my mailbox keys, resulting in a delay of three to five days to obtain a replacement key despite numerous efforts and phone calls. The poor quality of workmanship by their contractor further added to the challenges. However, I must commend Construction Manager John for his exceptional humility and responsiveness. He attentively listened to all of our concerns and proactively collaborated with the contractor to address them in a timely manner. His efforts greatly improved our overall moving experience. For his outstanding work, I would gladly give him a five-star rating. ... More

Warrant people are horrible. No more quality work. So many corners cut on the build as well.

I was kind of upset about my purchase with Beazer Homes. This is my 2nd house and the second experience was not good. I have a lot of issues, some ot them still not resolved. Jason, my sales person was the best, but the builder…

Too much communication back and forth and being sent to other people to loop them in instead of CCing them in the email. Laundry room mistakes and having a hard time reaching the warranty team to come fix the dryer air duck so I can dry my cloth.

The best part about buying our home was the sales consultant. She was thoughtful and knowledgeable about the home process. We do have a lovely home, but there are lot of incomplete details that still need to be done on the home after close.

Very basic builder upgrades provided in design center, not very new home buyer friendly with home plans.

Charlie and Leslie were very helpful with final walkthroughs. My double ovens went out completely within one week of moving in and one door of the refrigerator (also part of this home sale) is defective causing the seal to come off (also within one week of move in). Leslie has tried to help, but Beazer is uninterested in replacing these in a brand new home. It’s now been 7 weeks. Very disappointed.

The construction process was completed in fairly good tine with good communication throughout. However, the sales team is not aware of all details which result in surprises later on. If anything from the design studio turned out different, you have yo fight to get that addressed. If beazer provides a workaround, no compensation or discount is offered. Team is good, but can do with a lot more transparency.

Very impressed with model and other homes builder did. Our was pushed up a month to meet quarterly numbers and we feel very much this contributed to a lower quality build. So many items from framing to drywall have bad defects that are not being repaired by builder.

Before moving in make sure everything you noticed is not done is done otherwise if you move in it Beazer home will never be done and have to make followups for it to be done.

I have nothing to say.

Up until closing our experience was great but since moving in (4/2023) has been less than great. Appears to be a little problem with quality control. Door knobs were loose and falling off, one of the trees in the front yard has died, sod is slow to green up and has a lot of weeds, the HVAC air filter door won't stay shut, has to be taped, and the laundry room door won't latch. These are fairly small items but we expected better. Warranty response is slow, blaming COVID even though that is over.

There were significant construction delays in the building process. This was not due to COVID as other builders had much faster progress and turn around times. Several items were installed incorrectly, and I had to make weekly visits to monitor progress and point out items that needed to be fixed that were missed by the construction manager. The end result is very nice; however, it took a lot of work and pressing with the construction manager to take my concerns seriously and fix what needed to be fixed.

While doing our walk throughs we noted numerous items that had to be handled over 2-3 walk-throughs. The local team working with us did a great job and worked with us even though it took more than one walk through. On the final review, the VP attended and made it very clear we were, in his estimation, taking advantage of the process. We just thought we were doing what was allowed to get it right prior to purchasing. No one had told us that you were only allowed one walk through. When I had this discussion with the VP he stated that if we were not happy, he would be more than ok with walking us over to the offices and cancelling our contract. In essence, take it or leave it. Not sure this is the best way to close a sale. Also, after moving in we found that the walk-in shower leaked quite a bit. We submitted a warranty request but the Warranty contact for Beazer and the rep from the install company said there was nothing they could do. It was within the specifications and was just going to leak. It is a very bad design and I was surprised that your position was that, "that's just the way it is!". I have noted on the Gatherings Facebook page that multiple people are having the same issue. Interesting that once we close, some things are just the way they are. ... More

This was our 5th new home so we thought we knew what to expect. Sales process was about as smooth as I expected. The home was very slow to start but we understood some of the labor and supply chain challenges. Once under construction we felt the attention to detail was definitely lacking. I'm sure some of the rework cost Beazer more than it needed to. The amount of damage created by the trades while finishing was at the highest level I have ever experienced. Repairs needed just prolonged this process and the negative feelings of Beazer not being in control of their building process. We didn't want to be constantly complaining during the build because I beleive this was tough enough on Beazer. I feel I may have been taken advantage of because of this position and might consider taking a different position if I was to build again. Overall considering the circumstances, 3 stars because I think this experience is about average of what you get today. ... More

Our experience was one of zero negotiation. We found a home we fell in love with and it was the last home available in Phase 2 of Jasmine Point. Our home was the Holly model and already built. Upon doing the final blue tape walk through, our real-estate agent found a list of minor fixes that were to be completed before we closed. Now I would like to mention the fact that our closing date was rushed and pushed. We are a military family and were moving here to South Carolina for a permanent duty station change. It was our desire to push the closing date out to accommodate a reporting date, however Beazer refused to move the date at all. They informed us that this was the last home in Phase 2 and they wanted it “off the books.” Moving forward to our closing date, they were unable to make the repairs in the home before the closing date they selected. This was unfortunate, as we now have to make a series of appointments to let different contractors in our home to make the needed repairs. Another inconvenience we experienced was the builder refusing to add a garage door opener. This are very common in new home builds and we felt slighted upon realizing this when a lot of our neighbors say their homes came standard with them. ... More

Jason was helpful and had good communication with me. But the construction schedule and wait was difficult. I could not understand that I was the second to last house finished in my section. As my house was a one story, and 14 more lots were sold after I purchased mine. It was very difficult to the timing of completion. As I have cancer and was going through a divorce and needed the house to live in.

Shelley and John have walked us and helped us through the process and took there time explaining everything making multiple trips to help us do to my job! But now 1 month in, paint is bubbling and chipping off on the outside of the house, and the warranty guy is not helping at all with the problem. Door handles are falling off and the painted our house with the wrong color and they said they will come and fix it when we see spots of the other color and have only came once. And did not get everything we had marked.

Be aware of verbal commitments. Not in writing, they will not back it up.

The house is nice in all, but the floor is squeaking upstairs, they repaired it but after it still squeaks. They put the wrong dishwasher, I haven’t notice before and now I don’t know if they will replace it.

The actual purchase and closing went fine. Super easy. Once we moved in, we ran into a big issue with our HVAC and blower motor in the attic. It was installed backwards which caused the thermostat on our dryer to blow out. Our HVAC was a manufacturer issue but should have been caught by Airtron. Actually both things should have been caught by Airtron. We are a month on and still getting the issues resolved. I think there should be a follow up walk thru 2-4 weeks after moving in and using everything.

The customer service representative has taken my warranty claims and submitted them to the responsible contractors. Some of the claims have been outstanding for close to 2 months. I hold the contractors responsible for the delays in making the needed repairs. The customer service representative has contacted the contractors and is as frustrated as I am. He has fixed a couple of the items and the rest can only be repaired by the contractors.

When doing my final walkthrough, I notice small ants in the home. I mentioned it to advisor of the walkthrough and he told that I had to get the exterminator. That just put a bad taste in my mouth, that he was so unconcerned.