Beazer Homes Reviews

Been here almost 2 months. Still waiting for minor things to be fixed

While the salesmen were very nice and friendly during the initial process, they exerted a little (understandable) pressure for us to buy our home. Next, the process of picking out our preferences was very rigid (not the design lady, she was awesome) but the company’s restrictions on if you pick something once, you HAVE to stick with it even if you change your mind a couple days later. Next, the actual closing on the house was a nightmare process - we couldn’t get a straight answer from the builder, they refused to compensate us for delays ON THEIR END (unrelated to weather and other natural restrictions). We were supposed to get our house in Sept but got it in Dec instead. There was very unclear communication about which person was handling what. And finally, the cherry on top is that when we moved in and are living here, various things keep breaking down or do not function properly. We’ve had 2 issues with our Heat/AC, another issue with our dishwasher, door handles that break easily, and of course, hot water that takes nearly 2 minutes to come through the taps despite raising the setting (no wonder our water bill is so high!). And yes, the water is freezing for those first couple of minutes so much so that it hurts your hand. All that being said, we still love the layout of the home and all the space, light, etc. Just wish that these things weren’t so difficult. Perhaps I should chalk it up to growing pains of a new development. It’s a beautiful home and we are very happy in the end, but just hope that stuff doesn’t continue to break on us and that we had quicker hot water! ... More

1.) We purchased a wooded lot only to find out it is actually a swamp land swarming with mosquitos. I’ve brought it up to our supertendent and been told nothing can be done. 2.) Beazer should hire a new trim contractor. Our baseboards and shoe molding were very poorly installed. Our boards running up the sides of our basement stairs had gouges and nails hammered over sideways. 3.) It took 7 months from the time we signed our agreement until we moved in. We were told it would take 4-5 months. All the while we were seeing contractors working on spec homes down the street while our home sat idle. All-in-all a frustrating building experience. ... More

The agent and walkthroughs with the Building Manager were very good and welcoming, but after the closing they don't seem to care about you as much. For example, following up on open items or new issues is not their priority, and then you get handed off to other people. And the Mortgage Cos. they refer you to for discounts on mortgage were difficult to work with. The one we selected not only required lots of repetitive documents and the office staff don't appear to communicate with each other. For ex., the Officer in Charge would say one thing, and the lending staff would require something different, which also delayed our closing. I would not recommend going with one of their preferred companies, despite the discount points, and search for one to your liking. ... More

Make sure you check the cabinets closely. Painting was poor. We had to have a lot of follow up painting. Check the grout lines closely.

The warranty process is flawed and unreliable

We had several serious issues when we moved in. At the walkthrough painting was still in progress. Electricity was not available in our bathroom due to a wiring fault. One switch position was buried in the wall. Facial boards were not properly installed or fastened. The floors had some kind of glue on them in different areas. The dishwasher was improperly installed and required a 14 day wait for repair service. Touch up painting was missed and we were not given any touch up paint. The one tree was planted dead and had to be replaced. Over all the house needs to be repainted due to the poor quality paint. The block fence was not painted. ... More

I love my floorplan and home, but definitely would not recommend building when closing will fall near the end of their fiscal year (September) ... priority is given to their quota and the building process is rushed (and perhaps compromised) to meet it. Attention to detail of the finished product is sacrificed leaving the homeowner with a list of disappointments which are frustrating to try to get resolved.

I want to start this by saying our actual purchasing experience with our rep Kathleen was amazing. She is always responsive and on top of things. Ongoing she sent pictures and communicated often. My reason for 3 instead of 5 stars is the ongoing issues with the incompletion of our home. We closed mid Sept and moved early Oct. We were in constant touch with the builder about things that were not right/broken/not completed. We are still waiting for several things to be done and they have stopped all communications at this time. I am going to try to reach out once more. Since we have moved in we have had to call the warranty repair twice to repair items that were broken by the construction team during the build. And what has been worse is the damage caused by the actual issue (water leaks) still is not fixed. I love our new home. It is beautiful and was priced appropriately for the area. I would buy from Beazer again if I had to do it over, I would approach the builder portion differently. ... More

Way too many!

Initial experience is great. They rush towards closing and there’s lack of attention to detail. Might as well forget about the “warranty” department. They will neglect you once you’ve closed.

I think the quality of my house is good and an explanation of the process from start to finish was good. However, my house is still not finished due to particular items promised and not delivered. There are some simple problems too that are not resolved yet either.

We had a great buying experience from vacant lot to move in. However, after the move in trying to get someone to come take care of many cosmetic issues as been frustrating. Months have gone by, appointments made and no one shows up and just poor communication. I understand there has been some staff changes so I don't think this is pervasive to all Beazer homes in San Tan Valley but more a timing issue of personal. Nonetheless, I have been frustrated.

No good when it comes to fixing warranty stuff

For the most part I am not unhappy with my new home. I like the floorplan and the neighorhood. However as it is what was listed as a "quick move-in" , and what the builder referred to in a derogatory tone as a "spec home" there are some unfortunate deficiencies. Most glaring is the lack of gutters. I have never seen a house without gutters however I was informed that they aren't required and I would have to add them myself. The tub in the guest bathroom is the smallest and at my best guess the cheapest they could find. It looks deep enough until you step in it and then you realize it just looks a normal depth, the inside is actually very shallow. I have never owned a home without a fireplace, and the presence of one was a major reason I chose this house. I could live with the propane tank they located in the middle of the front yard for a normally functioning fireplace but once again they apparently used the worst and cheapest they could find. The flame must stay so low you barely see it, the fan must be run at a speed that makes it so loud you can't enjoy any ambiance and it really doesn't put out any heat. There is no way to know if the propane is running low, when its gone the fireplace won't work and then you know to refill the tank. And as you might have guessed it didn't even work properly at first and someone had to be sent out to pull an object out of the fan. Finally the master bath walk-in shower doesn't drain properly the result of improper construction. I will say that thus far some other issues when reported have been quickly addressed to my satisfaction. ... More

I recently bought a home from Beazer in the Glenview community in frisco. Overall, I am happy with the final product & service. We closed on time & everything went as expected, except one issue related to my fence. Apparently the city notified Beazer few days prior to my closing that the board on board fence they put up won’t be allowed & it had to be replaced with wrought iron fence. Beazer failed to inform me, I closed & 2 months later I was told that city is going to enforce this & I had to comply. I was totally “not ok” with this as it compromised my privacy & I did not get what was promised. To Beazer’s credit they were willing to work with me & give a decent landscaping package but I had no choice but to comply. Wish I knew all this ahead of time so that I didn’t have to deal with this unwelcome surprise & change pertaining to my street view fence. ... More

hard to contact any one to fix minor problems. no response to questions, nice view

Beazer’s customer service was amazing until after we moved in. Once we closed in our home, no one cared to make sure things were satisfied to our liking. Too many “corners” were cut to save time & money. (For example: having to have our brand new home repainted, because upgraded paint is still flat builder-grade, spray paint.)

Purchasing the home was very easy and my Beazer representative was very helpful through the process. Choosing additions such as countertops, floor, carpet was difficult. The location in Irvine is very far from the townhome complex in Imperial beach. The lady that is supposed to help with this process only would help if you showed up in person to select these additions. I had to work with my beazer home buying rep to get a PowerPoint and then go back to the lady in Irvine and tell her what I wanted. We would email back and forth and she was just difficult to work with. I felt like I did her job for her. ... More

We have had a number or issues to come up, but the main one is our heating and air system. We’ve had a tech person come out 5 times in just a month.

We love our home and it will be perfect with a few adjustments but do think several quality checkpoints were missed along the way thus creating a very stressful close process. Day of close there was sour trash left in the garage that attracted roaches and left a smell that took several days to rid. The paint job is the worst I've ever seen on a house. Several repairs had to be done after close so we could close on time. Our sales Rep has always been great but the build process could have gone smoother had projects been handled better.

Working with the Project Manager, Andrew. was a delight. He kept us posted on the progress and setbacks along the way. We had a close date that was pushed back a week and when that second date came we came to the house for a final walkthrough before the closing. When we got there, the lawn was torn up due to a leak caused by landscaping and there were large holes in the wall due to a leak in the A/C system. We left under the impression that we would have to close the following week. As we had done through this whole process, we rolled with the punches and accepted this fact. Later that day we were called by a couple of other people from Beazer trying to get us to close that day and putting pressure on us to do so. The outside leak had been repaired allowing them to get a Certificate of Occupancy which is all they needed. After a few more calls to us, we were threatened with $250 per day charge from Beazer because we were “not being flexible”. We were told by the sales person that we could have the PM walk us through the house again via FaceTime. Is this really how we want to do business. The rush was because Beazer would be losing a lot of money. It was not our fault at all but there aggressive stance made it sound like it was. We agreed to go back to the house that night and the holes in the wall were repaired in a very shoddy manner. Ultimately we agreed to close the next day with promises of repair. We both had to change our work schedules and planned the closing for 6:30 at night. Still not flexible? I understand business and managing budgets but when tactics like this are used to threaten people who have been cooperative for the entire process, it shows that the company does not have the best interest of the customer in mind even when they know their promised product was inferior. ... More

Let me say don't watch them build the house and what you don't know won't hurt you.

Beazer makes great homes but don't expect any wow factor from the support team or builder after close. We love our new home. The floor plan, the finishes, the price, the community & the landscaping are all great but it's the 100 little things from Beazer Corporate that tell you they either don't care or are not aiming for customer satisfaction. For example... we bought one of the model homes, which I would never do again because when they say the models are 'as is'... they are not kidding and they will do NOTHING to get the home into a livable condition. We couldn't even get baseboards installed after taking out the model furniture which was hiding the fact that there was none in about half the master bedroom. It would be SO EASY for Beazer to arrive with a bucket of paint for touch-ups, install the missing baseboard and have a few extra rolls of wallpaper for us since its damaged from cheap built-ins to art being hung. How hard is that??? -Closing package, keys, your paint for touch-ups and a few extra rolls of wallpaper. It would have completely changed our experience, but now we're left to redo so much because the wallpaper is no longer available, the walls are damaged from the past 2 years of use as a model and we're missing essentials such as baseboard. As a local real estate agent I would struggle to recommend Beazer Homes. Again, they make a nice home but the customer service leaves you feeling like the company elects to cut all its corners for once you’ve signed up. Buyer beware. ... More

The presale inspection of the home went very well as far as our interactions with Beazer reps. Once we entered the new home, we were told a lot of things were suppose to happen to give us comfort that the new home we were buying was in good working condition and that experts were on hand to handle any minor problems that may have developed with the house that we discovered upon moving in. It was at this point that the Beazer team dropped the ball. There was in fact zero follow-up after moving into the new home. the one week, 45 days, etc follow-up never happened. In fact as of now 5 months after moving into the home, no one from Beazer has been to the house to check on things that were noted as needing attention as promised. From smoke alarms to a large hole in the closet that is obviously meant to be used for some utilitarian purpose. Cigarette buds were found above cabinets in the kitchen, the HVAC unit was supposed to be mounted on a cement slab but ours was placed on the grass causing a sort of marshy, soggy area around the unit. All this to say, while this will not stop me from buying another Beazer home, it is rather disappointing to learn that the excellence guarantees were worthless and it falls on the new home owner to fix builder problems. ... More