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Beazer Homes

Beazer Homes Reviews

What Homeowners Have to Say About Beazer Homes.

Beazer Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Beazer Homes 6420 homeowner reviews to learn why they are the right team to build your new home.

Beazer Homes

has 4.5 out of 5 stars in All Areas

6420 Reviews in All Areas

Star Rating Breakdown

5 ★ 4818

4 ★ 656

3 ★ 409

2 ★ 232

1 ★ 305

Customer Reviews

Long wait, many mishaps, low quality

  • Hans G.
  • Verified HomeBuyer
  • October 19, 2021
  • Orlando, FL

We have invested more than half a million dollars into our new home, expecting quality finishings. We chose Beazer because they seemed to be an experienced quality builder, even in COVID impacted times. Sadly, after waiting almost 4 months longer than originally expected, the results are not impressive. Missing insulation, bad plumming, very low-quality paint job, poor water drainage, crooked walls, A/C issues, loose wall fixings, among others. They are covering most issues with the warranty, and I get that COVID has impacted our lives, but for such an expensive investment, things should not ...

Beazer Homes responded:
Hans, we hold ourselves to a high standard for our construction practices and do not take the investment you have made in your home lightly. We are saddened that we have not met your expectations and would like the opportunity to help. We see that our local warranty team is working with you to address your concerns but should you need anything else, our New Home Contact Center is here for you. They can be reached at (888) 623-2937, or via email at nhcc@beazer.com. - Joanna ...

Total Score 3

Beazer Homes - They exceeded our closing date by 3 months by making excuses

  • Kofi K.
  • Verified HomeBuyer
  • October 19, 2021
  • Jessup, MD

They exceeded our closing date by 3 months by making excuses about supplies while other homes like move-in quick and highly priced ones were being built. We were very disappointed and it created a mess in our timeline for moving. It messed our plans up big time.

Beazer Homes responded:
Kofi, we appreciate your feedback and are sorry to hear about the delays you experienced. Beazer continuously strives to provide outstanding service and quality and will be using your review to improve. We hope that our dedicated customer care team can regain your confidence in us. Should you have any concerns with your new home, please email or call us at nhcc@beazer.com or (888) 623-2937, and we will be happy to assist. - Joanna ...

Total Score 3

quality of the materials used to build this home

  • janice s.
  • Verified HomeBuyer
  • October 13, 2021
  • Manvel, TX

must be patient as to the time frame because of shortage of products due to harvey and the covid virus

Total Score 3

weekly updates of the construction of my home

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Millville, DE

Homes are nicely designed but the overall fit and finishes could be much better for the price we spent on our home. Beazer should do a completion walkthrough and inspect the home for completeness and quality completion prior to the new homeowners' walkthrough. Lots of issues that were found could have been resolved with better time management by Beazer and not rushing to completion.

Beazer Homes responded:
Thank you for providing us with your feedback. We would like the opportunity to help address any outstanding concerns you may have with your home. Please reach out to us at nhcc@beazer.com or (888) 623-2937, and we would be happy to assist. - Daniela BeazerHomes

Total Score 3

Beazer Homes - There were some issues that would have improved the experience.

  • Steven S.
  • Verified HomeBuyer
  • October 12, 2021
  • Millville, DE

There were some issues that would have improved the experience. There were no options for paint colors/types choices and the walls should have been painted in semi-gloss. There were visually blemished items found in the walk-through that a Beazer rep should have spotted and remedied before our walk-through. Some of the walls are not even close to being straight/perpendicular. Our dryer vent was not vented to the outside at all and ended inside the ceiling above the front porch. We are almost two months post-closing and we do not have any of our bathroom light fixtures and are missing two ...

Beazer Homes responded:
Steven, we appreciate you reaching out to us regarding your experience. We apologize for the delays in addressing your warranty concerns, and we will be checking in with our team to make sure that you are contacted with an update. At Beazer, understand how important choices are in a new home and are sorry to hear that the selections did not offer what you were looking for. We continuously evaluate to improve the options available for our homeowners and will have your feedback to help us in future enhancements. Thank you again, and welcome to Dove Landing. - Daniela ...

Total Score 3

The best part was the front office Sarah that's what sold the home for us she outstanding she was %100

  • Robert M.
  • Verified HomeBuyer
  • October 05, 2021
  • Las Vegas, NV

The front office was outstanding great customer service with with lots of care Sarah was very helpful and very informative and caring Sarah is what made this purchase happen she's great 100% As we get into your customer service person Bill it went down hill from there I don't know how he's your customer service rep he don't care about the needs of the home owners he's all about number's and closing homes even if there not completed properly it was very difficult trying to talk to him in reference to getting something done correctly we still have have outstanding issues with negative results ...

Beazer Homes responded:
Robert, we strive to provide great customer service to our homeowners and are sorry to hear that you do not feel that the service you experienced with Sarah has carried through with our warranty team. We would like the opportunity to look into the issues and delays you have mentioned. A member of our team will be in contact with you shortly to help. Thank you. - Daniela ...

Total Score 3

The lack of professional quality work in the home has been very disappointing

  • Timothy F.
  • Verified HomeBuyer
  • September 25, 2021
  • Palmdale, CA

I will say that customer service has been great at addressing my concerns. Unfortunately, I'm quite disappointed with the home. From ill fitting moldings and trim, crooked toilets, scratched windows, bad interior painting, damaged counter top corners, possibly missing some padding beneath carpet, some door hinge pins not fully seated, a cheap stove, bathtub mysteriously damaged after walk through and distance between homes appear much closer than originally advertised. Unfortunately, I would most likely not consider a Beazer home again.

Beazer Homes responded:
Timothy, we are sorry to hear that you feel this way about your new home, and we appreciate your honest feedback. We hope to regain your confidence in Beazer through your home warranty services and dedicated Representative, who is here to help address the concerns you have noted. Our New Home Contact Center is also here to assist and be reached at any time to discuss any questions you may have at nhcc@beazer.com or (888) 623-2937. Thank you. - Daniela ...

Total Score 3

Beazer Homes - From our experience the builder has took a lot short cuts in

  • Mark H.
  • Verified HomeBuyer
  • September 21, 2021
  • Riverview, FL

From our experience the builder has took a lot short cuts in the building of property, trying to keep up with the demands of getting houses done on time. I have had quite a few work orders since we moved in, to get stuff fixed that wasn't done correctly.

Beazer Homes responded:
Mark, we are sorry to hear that this has been your experience while moving into your new home. To help address any questions or concerns for our homeowners, we have a dedicated customer care team that is always ready to assist. We hope that with the help of our team, we can turn your experience around and regain your confidence. If you ever need to reach us, please email or call us at nhcc@beazer.com or (888) 623-2937. - Daniela ...

Total Score 3

Love the Community - Many Issues with the Home

  • Rebeccah G.
  • Verified HomeBuyer
  • September 21, 2021
  • Woodstock, GA

Overall happy with my purchase - but several outstanding problems .I was very frustrated by the poor communication about delays during the building process. My closing date was changed twice - once with less than 48 hours notice. The finishes in the home are poor - lots of grout on counters, sloppy painting, exposed nails on the balcony, etc. I felt pushed to sign off during the final walk through under the threat that my closing would be delayed again if I kept pushing for the home to be properly completed. My smoke alarm system has malfunctioned 4 times in 6 weeks. Thankfully, the ...

Beazer Homes responded:
Rebeccah, we appreciate your feedback and would like to apologize for the concerns that have come up with your home and the delays you experienced. We strive to deliver excellence both in quality and service. And while we understand that we have fallen short of this for you, we look forward to turning your experience around. Please know that we are always here to help with any questions or concerns you may have. - Daniela ...

Total Score 3

Beazer Homes - The actual purchase of the house went well, however, the follow

  • Mindy H.
  • Verified HomeBuyer
  • September 02, 2021
  • Millville, DE

The actual purchase of the house went well, however, the follow through has been extremely frustrating. We have been extremely frustrated by how many things are wrong with our home and the pushback and follow through on things being rectified. There have been many issues with the exterior of the house including large mounds of dirt still on our property and a marshland behind our house due to poor excavation. The irrigation system does not work properly adding great frustration. The majority of our appliances have had issues and because we settled, Beazer will have nothing to do with helping ...

Beazer Homes responded:
Mindy, we strive to deliver our homeowners with a seamless transition into their new home, and we are sorry to hear about the frustrations you have encountered. In reviewing your concerns, we understand that your Customer Care representative is in contact with you and is working with our trade partners to address the items reported. Our Delaware area Customer Care Manager will also be reaching out to help things along so that you can get back to enjoying your home. Please know that our team is here to help, and if you ever have any questions or need to speak with us, we can be reached at nhcc@beazer.com or (888) 623-2937. - Daniela ...

Total Score 3

Great Sales Personnel but…

  • Susan C.
  • Verified HomeBuyer
  • September 01, 2021
  • Tomball, TX

The buying experience was world class and great! But after the house was sold to us, the GC and the Beazer representative totally dropped off the face of the earth and did not care about customer service after the sale was made. I understand everything cannot be fixed or addressed, but it takes zero effort to just respond or follow at the least.

Beazer Homes responded:
Hi, Susan. We apologize that you have had difficulty getting in touch with us. For the convenience of our homeowners, questions and warranty claims may be submitted through our New Home Contact Center at (888) 623-2937 or nhcc@beazer.com. This helps to ensure proper documentation and the most efficient services. We again apologize for any miscommunication. Please reach out to us if you have any further questions that we can help address. Thank you. - Daniela ...

Total Score 3

The delay. Was 2.5 months late in moving on

  • James M.
  • Verified HomeBuyer
  • August 24, 2021
  • Charleston, SC

Middle management cares nothing about the customer. Arrogant and uncaring.

Beazer Homes responded:
James, we would like to apologize for the delays experienced during the construction of your new home. We appreciate you reaching out to tell us about your home-building journey, and we want to assure you that our team is here to help. If you have any questions or concerns that you would like to further discuss, please reach out to us at (888) 623-2937 or nhcc@beazer.com. Thank you. - Daniela ...

Total Score 3

Beazer Homes - The last month was really messy and rushed.

  • Sally H.
  • Verified HomeBuyer
  • August 17, 2021
  • Sacramento, CA

The last month was really messy and rushed. The closing process was a hassle with the builders and I didn’t feel like they were transparent with us about how long it would take to close. Things were missing up until the last minute and I felt like we were rushed just to meet the end of the quarter numbers.

Beazer Homes responded:
Sally, we pride ourselves on providing a great home-building experience to our homeowners and are disappointed to hear that you felt this was not delivered to you. We would like to apologize for any delays experienced in the construction of your home and want to help with any pending concerns you may have. Please reach out to us at nhcc@beazer.com or (888) 623-2937. Our team is here to help, and we have a dedicated customer care team ready to assist. - Daniela ...

Total Score 3

Poor quality construction

  • Dhairya P.
  • Verified HomeBuyer
  • August 17, 2021
  • Farmers Branch, TX

Beazer home customer service is good but construction quality is very poor . Found more than 13 problems when I got my home keys and took least 2 months to fix it .

Beazer Homes responded:
Dhairya, at Beazer, we pride ourselves on providing great service and delivering a quality home. While it is wonderful to hear that you have had a good experience with our team, we apologize that items were missed and for any delays that followed. We understand that your reported items have been taken care of at this time, but please know we are here to help. If you have any questions or concerns about your home in the future, we can be reached at nhcc@beazer.com or (888) 623-2937. Thank you. - Daniela ...

Total Score 3

Beazer Homes - We have a few issues with our home.

  • Michael J.
  • Verified HomeBuyer
  • August 11, 2021
  • Pahrump, NV

We have a few issues with our home. We did not get to do a walk through when the walls were open, have a hole in concrete in one bedroom, walls painted with wrong paint. Landscaping looks terrible.

Beazer Homes responded:
Michael, it was a pleasure speaking with you regarding your concerns. While we are glad to know that our team is working with you, we understand this has caused frustration. We have shared your feedback with our team, and your dedicated Customer Care Representative will be following up with you to help. We look forward to having all your concerns addressed, and want to thank you for your patience. - Daniela ...

Total Score 3

Beazer Homes - The process of buying was very pleasant and exciting.

  • Gary W.
  • Verified HomeBuyer
  • August 10, 2021
  • Hendersonville, TN

The process of buying was very pleasant and exciting. The complacency and lack/slowness of action on significant warranty issues has greatly tempered that excitement. The building has been "completed for almost a year now, and still dealing with significant problems with security system, exterior lighting, and rain water leakage (leakage may have been fixed last week, waiting for next rain to confirm).

Total Score 3

Beazer Homes - Willing to help seems genuine.

  • Mickey H.
  • Verified HomeBuyer
  • August 03, 2021
  • Baytown, TX

Willing to help seems genuine. Friendly staff.

Total Score 3

New Home

  • Anonymous
  • Verified HomeBuyer
  • August 03, 2021
  • Moreno Valley, CA

So far it has not been a good experience buying a new home . I had to call customer care 3 times in less than a month (and I just moved in almost 2 months ago) for the AC and plumbing.

Beazer Homes responded:
We appreciate your feedback. Our customer care team is here to help you through any warranty concerns that come up in your new home. We apologize for the frustrations you have experienced with the HVAC and plumbing claims, and we hope to turn around this experience for you and quickly get you back to enjoying your home. Please know that if you have any questions, we can be reached anytime at nhcc@beazer.com or (888) 623-2937 - Daniela ...

Total Score 3

Beazer Homes - To many details to fix don't like the panting to chip and problems

  • Alejandro D.
  • Verified HomeBuyer
  • July 27, 2021
  • Moreno Valley, CA

To many details to fix don't like the panting to chip and problems with the electric

Beazer Homes responded:
Thank you for sharing your experience with us, Alejandro. Your input will help us and all of our current and future homeowners. We also apologize if any aspect of your new home did not meet your expectations. I have discussed your feedback with the Hyde Park team and am happy to hear they have been working with you to correct the cosmetic concerns you have reported. We also want you to know we are here for you should you ever need assistance in the future. Our New Home Contact Center can be reached at 888-623-2937 or via email at nhcc@beazer.com. Thank you again and welcome to Hyde Park. - Megan ...

Total Score 3

Beazer Homes - I was not happy with build of home.

  • Xavier F.
  • Verified HomeBuyer
  • July 20, 2021
  • Haslet, TX

I was not happy with build of home. A lot pf mistakes were made,but covered with sloppy detail. I wanted things foxed correct first time ans wasn't. Still ha ing AC issue after they been out 3 times and refused to listwn to my wishes after I hired my own AC man for second opionion. Advised how to correcg problem,and still only made there minor adjustments which still havwnt fixed problem. I was not happy with built of my home nor would recommend to anyone.

Beazer Homes responded:
Xavier, thank you for bringing your concerns to our attention. We have shared your feedback with our team and are pleased to see that your Customer Care Manager is working with our HVAC trade partner to resolve this matter. Please know that we are here to help. If you have any additional questions or outstanding concerns we can assist with, we ask that you reach out to our New Home Contact Center at nhcc@beazer.com or (888)623-2937. - Daniela ...

Total Score 3

Poor customer relations

  • Dale B.
  • Verified HomeBuyer
  • July 20, 2021
  • Rosenberg, TX

Expect resistance when trying to communicate concerns

Beazer Homes responded:
Dale, at Beazer, we pride ourselves in providing exceptional customer service and it is disappointing to know how you feel about your experience with our team. We want to make sure that any concerns are addressed. Please reach out to us at our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. Thank you. - Daniela ...

Total Score 3

Need better contractors

  • Alexander K.
  • Verified HomeBuyer
  • July 15, 2021
  • Riverview, FL

My experience was great until my walk through. Paint on baseboards, my stair railings still have not been stained the right color. My garage door is still not painted the right color. We’ve closed and moved in 2 months and these things are still not corrected.

Beazer Homes responded:
Alexander, we are sorry to hear that your paint items were missed and appreciate you reaching out. A member of our Customer Care team will be following up with you to ensure this is addressed. Please know that if you ever have any questions or concerns with your home, we can be reached at nhcc@beazer.com or (888) 623-2937. - Daniela ...

Total Score 3

Poor communication and service delivery.

  • Brian B.
  • Verified HomeBuyer
  • July 15, 2021
  • Millville, DE

Great home design. Great community planning, landscaping and home owner amenities. Awful communication, problem response and finishing work. Inconsistent service and problem resolution. Covid will probably be blamed by Beazer, but the major service response and resolution issues are the result of poor communication and effort during the last phase of construction, and following home delivery (settlement). Very unfortunate given the amount of investment this builder has expended into maturing their internal operations and service systems.

Beazer Homes responded:
Thank you for providing feedback from your experience with us, Brian. We are always thrilled to hear when a homeowner is enjoying their new home and community. However, we pride ourselves on providing great service and are disappointed that you feel this was not delivered. We want to ensure that we address any pending concerns you may have. Please know that we are here to help and can be reached at nhcc@beazer.com or (888) 623-2937. - Daniela ...

Total Score 3

Quality of the home was awesome.

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2021
  • Indian Springs, NV

They made plans and commitments but never followed through with what they said they would do. We did not meet with the supervisor with the walk through as planned. There was a misunderstanding with what was advertised and what was actually included in the price. We did not hear back when we requested a contact number. The website was not user friendly and did not have a way to contact Beazer as the link to customer did not work.

Beazer Homes responded:
Thank you for reaching out regarding your experience with us. We apologize for any misunderstandings and want to ensure that your questions and any concerns with your home are addressed. Please know you can reach us at any time through our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. Our representatives are available and happy to assist. - Daniela ...

Total Score 3

Sales office 5 stars, builder communication/follow up 1 star

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2021
  • Millville, DE

Sales, specifically Shannon, was AMAZING throughout the process, including long after contract was signed. You can tell she truly cares about her clients and her company's brand and balances those appropriately. As for the builders, Reese and Linwood, awful at communicating timelines post closing in terms of completing outstanding items, follow through is non existent. Closed in May, two months later and I still can't get a response on when outstanding items will be scheduled, let alone addressed. That group needs a complete overhaul and they should look to change incentives aligned to ...

Beazer Homes responded:
It's great to hear that Shannon is providing such exceptional service to our homeowners at Bishop's Landing. We only wish that the service we strive for had carried through in all aspects of your journey with us. Thank you for sharing your experience, and know that we have shared your feedback with our leadership team. Also, we want to make sure the pending items you mentioned are addressed. Please reach out to us at nhcc@beazer.com or (888) 623-2937, and we would be happy to help. - Daniela ...

Total Score 3

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