Beazer Homes Reviews

The purchase was easy given that we relied on our realtor to watch over the build. Our builder rep (Jenny) was great. We love our home, but there are many imperfections that need to be fixed including crooked walls (non-structural), rough spots, sliding door not working, gouges, bumps, and cabinet door alignment. I suppose there are imperfections with all builders, but it was disheartening to see a couple crooked wall edges. Anyway, we were promised that all issues will be fixed in a year when they come to primp the finish work. I understand they are hiring a new builder.

The customer service was good till I moved into the home. The builder made promises of assistance with any questions I had when first moving in and none of those promises were followed up on even after I contacted them.

Beazer needs to get new vendor partners to replace Symspire and Kaiser. There should be 2 HVAC units instead of a split unit. Other than that everything has been handled well.

Beazer builds a solid home but some of the finishing details including drywall work and painting need significant improvements. Floorplans make great use of square footage. I will likely need to touch up drywall and repaint the entire home. As well, noise isolation between units could be improved.

Delivered ontime with small issues to be fixed immediately after closing. After payment everyone went missing and it took about 2 months to get a hold of someone (after many emails, calls and speaking to corporate) to come back and finish the job. Other than that, things look really good!

2 months after moving in we still have items from the exception list that are not completed. I feel I've had to stay diligent on other items of concern which I don't feel should be necessary for wanting things fixed the way they should have been the first time. Beyond that we are happy with our home.

Overall construction was fine but never completed the punch list of items and wouldn’t return phone calls. Once they get their money then they disappear so make sure everything is done before closing.

There were some issues left over from closing that have still not been resolved. This is spoiling my overall experience with Beazer which to date was 5star. The warranty call folks are very nice but from there it falls flat. The hand over from the builder to the warranty person has been poor.

Unfortunately there were many issues we discovered prior and during our walk through ranging from uneven drywall work and texturing, tile grout, paint and positioning of bathroom sink lights. We love the layout and the quality of most of the structure but the tradespeople must have been sloppy, inexperienced or rushed or all of the above.

Make sure you keep notes throughout the process, ask plenty of questions. If you don't understand something you are ask to sign don't sign it.Beazer does a well built house just have to stay on top of the Contractor in charge of your house , they seem to take things for granted, I'm still dealing with issues after two months of closing ,that should have been taken care of before closing.

The sales associate was late on everything , therefore made my process a little tedious and difficult.

Beaver was great got the house built in a timely manner. Only issue I have is the finishing touches were terrible. Chalking was done, flooring in bathroom bubbling up. Paint finishes not the best.

I had a great experience with everyone except your salesperson. Matt at Burson Ranch. This is the third timeI have given my feedback on him with no response on my experience. Please see my other responses to your survey. Perhaps this time someone will read it and give me some feedback.

Overall process was ok but the actual build is not the best quality. A lot of things not done up to expectations. Seems the only thing they were worried about was their 5 star energy rating

Very slow at performing post closing repairs

We have had many problems with this house, but luckily most appear to be minor. We spoke to lots of our neighbors who seem to have the same issues. We had a crack in the foundation that resulted in a leak within 1 week of moving in. Apparently this happens a lot and fortunately didn't have our basement finished by them so it limited the damage. At this price point you would expect a certain quality. We spend about 50k in additional upgrades. Our quartz counters had huge scratches in it that they buffed out, but now you can see a big area of discrepancy. some of the stainless steel appliances had huge scratches from when they opened it with a razor blade that they can not swap out. The light over the stairs is off center and if they were to fix it, it would require them to cut into the dry wall and repaint. The painting job they did was terrible with so many patches, missed spots and nails/metal imprints still showing. These things were still very obvious even after they came in to fix it. It was not even worth having them come back to fix these things. Some areas look worse after they pained. Several of the AC vents on the floor are crooked. Our fireplace is misaligned with the hardwood floors. Some of the electrical wiring was swapped to our main electrical box (which they were able to fix). Our sump pump broke and just had to be replaced just 2 months after moving in. The sump pump drain dumps directly onto the side of your lawn so you have persistent flooding on that side of the yard. While having another contractor finish our basement we found out some of the walls were crooked and off by 1.5 inches. They put the water pipe extending out into the room just because we didn't have them finish it, which we had to have them fix it before we closed. They must have been trying to save money on the AC vents because they decided to narrow the part of the AC vent in the basement and I had to pay extra to have it fixed when finishing it. There are many more items like these. Many of the neighbors we have spoken to are also frustrated by many of these similar things. It has been about 3 months and our punch list still isn't completed. You will receive lots of close attention early on and quick responses, but once you move in it's clear you are no longer a priority. They have what looks like a bunch of young unexperienced workers. Overall the homes seem ok and worth the purchase as long as you go through everything closely. If I knew what to look for earlier on during the walk through process maybe that would have helped. At least everything is under warranty and you should have to pay for anything to have it fixed. ... More

We had a fairly easy experience from start to finish with the purchasing process. The realtors in the Cactus Ridge office went above and beyond to ensure we had answers to every questions we had. All in all, we were very satisfied with the process. Unfortunately, once we got into our home, we have noticed multiple issues with the quality of work that was done. We have received quick response from the warranty team, but to me, an unqualified/non-construction professional, these issues are easy to spot if you are an inspector, and certainly things I wish we had enough time to notice during our walk through. These homes are very expensive, and therefore,I expected more care and concern by those who helped build the home and Beazer in the inspection. ... More

I like the value for the price paid. I love the layout, location and space. However, been having an extremely difficult time working with Beazer to have my warranty issues worked. I have not had any problems with 90% of the house construction however the doors quality is bad, and getting them to replace them has been a nightmare. This is not my first new home that I have purchased, I understand with new constructions there are always things that will need to get fixed/replaced ect. It should not take me calling over the span of 2 months, getting empty promises of follow ups (never to be fulfilled) and threats of AZ registrar’s office complaint to get issue fixed. Eventually got fixed, but the door they installed was not painted, now had to wait another month to have the door painted and still waiting for another door to get fixed, had representative contact me indicated would let me know same day of when they would come fix it. I’m still waiting for a follow up. ... More

We are not happy the way the solar system not activated it has been over 7 weeks already no communication no updates.

Average experience from Beazer homes

I purchased a newly constructed home at Iris Park developed by Beazer Homes. After one week of closing we had a major leak causing damage to flooring, cabinets, baseboards, paint, carpet.. it took them more than a month to make the repairs. Was not able to have tenants move in due to the damages causing me loss of rents and making repairs. The developer Beazer has an audacity to ask for receipts on repairs and unwilling to pay for loss of rents. I will pursue with legal action to cure my expenses. As an investor I was offered to purchase another home and I declined. I will NEVER purchase home from Beazer. ... More

I am very thankful for the home in a safe community with good neighbors. The heat unit didn’t work fully for the first two weeks. It is still an ongoing problem with my upstairs unit reading 10 degrees hotter. When I asked the company about the issue the only response I got was, heat rises. Yes I understand heat rises, but for a gas unit it should only be about 3 to 5 degrees, not 10. The HOA manager is non compassionate towards individuals. She tried to compare me wanting the safety of my pets to someone wanting to change out their door or add onto their patio. The drywall is cheap, I can hear my neighbors in high traffic rooms. Multiple pieces of flooring have weird patterns in the grain. For the amount paid for the home craftsmanship is lacking. ... More

We had a frustrating experience with Beazer Homes during the purchase of our new home. Despite some positive interactions with the construction manager, several issues have left a sour taste. Unresolved Issues 1. Unauthorized changes to contract: A random broker's name was added to our contract without our consent. Beazer then removed their own name and re-added it at closing, which felt deceptive. 2. _Restrictions on customizations_: We were not allowed to make changes to the home, such as paint or carpet upgrades. 3. _Poor yard conditions_: The backyard is prone to flooding, has poor drainage, and is infested with mosquitoes. 4. _Lack of cabinets_: The home was designed without cabinets near the fireplace, which was a significant oversight. 5. _Delays_: The home was completed a month late, which caused inconvenience and stress. 6. _Outdated appliances_: 1. _Water heaters_: The water heaters are outdated and cannot connect to the internet for monitoring and control. 2. _HVAC thermostats_: The thermostats were outdated and needed immediate replacement. 7. _Limited storage space_: The home has very little storage space, making it difficult to organize and maintain. 8. _Subpar security system_: The Honeywell alarm controller is poorly designed, difficult to use, and essentially worthless. Positive Experience with Construction Manager 1. _Help with blind issue_: The construction manager intervened to resolve an issue with Beazer trying to renege on providing blinds. 2. Efforts to make things right: The construction manager worked diligently to address issues and make things right after the home was completed. Overall, our experience with Beazer Homes was frustrating, particularly given the high cost of the home and the numerous issues we've encountered. ... More

Quality control is inexistent overall. What could go wrong went wrong.

If you are considering buying a Beazer home, you will get a well constructed home. The building supervisor, Colton did a great job at seeing that our home was a quality built home. He addressed our concerns and questions. The appliances in the Beazer homes are below standard unless one upgrades them. We purchased our home after it was framed therefore no upgrades were allowed except for flooring. Our side by side refrigerator doors and door handles were uneven. A repair person was sent out and he was able to align the doors however not the handles. The handles were still slightly uneven. We were told that the handles were within tolerance, therefore nothing else would be done. The washer is of poor quality which does not lend to a good quality washing of one’s clothes. There is not dispensers for the detergent and softener. The detergent and softener are poured directly into the washer tub. The softener has not affect on your clothes since it goes in and is rinsed out with the detergent. The toilets are builder grade and not the ADA height. A few weeks before we closed, my husband suffered a stroke and seizure. After that is when I realized that the toilets were not ADA height. I asked if the toilets could be switched out to ADA height toilets because of my husband’s condition. I was told that could not done because we were within a week of closing. We were willing to pay for the toilets. It wasn’t like we were asking Beazer to bear the cost. My response to them was “Gosh sorry my husband didn’t plan the timing of his stroke and seizure to fit into your time frame”. Being unhappy with the quality of the refrigerator, washer and toilets, i spoke with the Area Manager to try to reach an agreement regarding our dissatisfaction. Still not being satisfied with his response, I asked to speak with the area manager’s boss who is the VP of Operations. I received an email from her, not a phone call. Due to this being an unprofessional manner to respond to an unhappy home owner, I responded to her email and asked that she please call me so we could further discuss my concerns. I never received a call from her. This is totally unacceptable customer service. While Beazer builds a quality home, beware of the quality of the appliances and toilets. Be especially aware of their lack of concern for an unhappy home owner and lack of customer service. ... More