Beazer Homes Reviews

The process with Beazer was not the best. Buying the home, we were told a late June / early July delivery. The first delivery date came back at the end of the July. After several discussions, the sales representative was able to get it moved "up" to a mid-July delivery. The punch list process was also rough as many of the items from our walk through were not completed on closing day. Therefore, we had to delay closing for several hours while they rushed crews over to finish the work. The final punch work was also slow to be completed. We're happy with the overall home, but you need to stay on top of Beazer. ... More

Be very very specific about questions you have and write down the answers, or email for a paper trail. The customer care center is very slow. We are waiting over 2 months for some warranty fixes, even after calling everyone we know to call and get attention. We do love our home and the neighborhood!

Our salesperson,Kevin, was outstanding. The experience with the design center and Brittany was very positive. Anthony, our job supervisor, has been involved and supportive during the building process and follow up for warranty issues.

The building process was great. However, our oven wouldn’t work and it took a month for Whirlpool to come fix it. We just ran the heater for the first time and it wouldn’t heat. I called the Beazer warranty office and there was no sense of urgency. Someone reached out after hours and said they would have someone who is on call contact me but no one ever did. I am still waiting on someone to reach out this morning. When you spend this much money on a house, everything should work the first time.

They build these homes up so fast and with so many mistakes. They need to slow the process down a bit and take some time and effort with building these homes. Next time I will be building custom not with Beazar homes.

The initial buying process was great. The design center was great. However, when it came to the finishing touches on our home, many things were overlooked. My husband and I emailed about several issues we wanted fixed. Which they attempted to fix for us before closing and we were pleased with at the time. But, now after living here a month, realized some of their “fixes” were just bandaids. Paint is chipping off, low spots in the floors, and tile work that was hastily installed. Overall the home is still very pretty, we were just disappointed in the hasty work that was done in the last week to make sure the closing deadline was met. ... More

Overall, good job. However, Site supervisors need to push craftsmanship over just building homes to meet deadlines. In the end it’s the little things that count. Attention to details.

The buying and closing were the easy part but once occupying the space was a different story. I would recommend the builders to give the new home owners at least 30 days vs the 10 days for post move-in inspection. Many of us like myself did not move into the house immediately after closing, it was a few weeks later due to my lease and not living in the new home, it's not enough time for the 10-day inspection. I understand there is also a 11-month follow up but if a home owner is given 30-days, it may minimize the 11-month follow up inspection list and issues from occupancy. I have been in my townhouse for a little over 2 months...my biggest disappointment especially for being over $500k, that I can hear my neighbor going up and down the stairs at all hours...I understand that the stairs not being carpeted will cause this but unacceptable for a property over $500k. Also, the way the bedroom is configured with the placement of HVAC vent and cable hook up, there is no choice but one for bed placement in the room so hence hearing your neighbor go up and down the stairs at all hours and whatever they are doing. Having to work from home during this pandemic and working 14-16 hours a day, when I go to bed I want to relax and not hear my neighbor going up and down the stairs at all hours and hear them moving around and/or whatever they are doing. If I had known this I definitely would have NOT bought this townhome. Also, I have noticed poor installation of cabinetry in my kitchen (broken) and sloppy tile work in my master bathroom, paint smears in my hardwood flooring, deep scratches which they could not fix with filler, and sloppy paint job throughout the house which is not noticeable during normal daylight but at night and from artificial lighting. I am also disappointed that there is no additional electrical outlet in the master bathroom, or master bathroom toilet room or stairwells. I am also disappointed that there is no light in the pantry. Also, I think the HOA should maintain the sidewalk portion of the grass area since many residents have dogs and cause urine damage...maintaining the sidewalk portion of the grass should not be the responsibility of the resident. Just saying, for paying $520k for a townhome, I expected more from the builders. ... More

The house is nice but not perfect. We have had issues with the flooring from day 1 and we are now almost three months in and still no resolution. Builder has the flooring installer look, flooring installer has a QA person look, QA person sends another QA person, who then says it's a manufacturer defect and it will take 6 weeks for a manufacturer rep to come out. Still waiting on that. HVAC is supposed to be efficient single unit dual zone for a 3,600 square foot house. Won't cool the house sufficiently. Have had the HVAC contractor out THREE times and they just give me some song and dance about 17-20 degree differential and it's all working. HOWEVER, when it's 78 degrees out, it won't cool the house lower than 68 degrees, no matter what we set the thermostat to. And a $300 electric bill. Not really efficient!! When it's 90+ degrees, it won't cool lower then mid 70's. Front door knob sticks and threshold wasn't adjusted correctly so it's a chore to open and close the front door. A couple of electrical outlets won't take a plug. No matter how hard you try and push the plug in, it just won't go. They are the the type that has 2 USB ports in the middle. USB charging ports work, but not the regular outlet part. Its discouraging that after buying a new house at this price point that you have to deal with issues immediately and for months on end without any resolutions. If I were to do it again I would check all of these things before buying. ... More

Friendly reps but hard to get a hold of the contacts. A lot of items to be fixed after move in but hard to get correspondence.

I love this location, I chose the Brightwood model for the main floor living. The views from the windows are probably the best in Potomac Shores! However, as this may be one of Beazer's largest floor plans in Potomac Shores, not enough thought was given to create better options to utilize the space, I have a laundry closet, the smallest pantry, and there are literally three doors in my bathroom. I have lots of ideas to use this space better, like perhaps moving the laundry room to the basement to open up pantry space on the main level. Also, I love the master bathtub, but there could have been a better location which would give me more counter space as oppose to two separate sinks. During COVID-19 this experience was definitely not what I expected. There are several areas which need updating, the workmanship wasn't too great, The appearance of paint over debris, and windows we can't open because the screens don't keep the bugs out. Also I have to pay to have the sump pump drain routed underground due to the water pooling in the back yard creating a swamp. Also, the flooring was installed and not leveled, so that had to be corrected. Beazer has a very good reputation for building a solid product, which is why I chose this builder. I would be glad to speak to someone about the Brightwood design. This home is filled with space that could be better utilized. Had I seen this model before purchasing, I may have asked for some changes. That said I am getting adjusted to the newness of the home and working with the onsite reps to have repairs addressed. ... More

We have had many issues with communication betweent BEazer and myself or my husband. We have issues with our sod has been ruined by a trade partner, and we are waiting on someone to tell us when it will be fixed. We had multiple issues trying to prepare for closing, and our dates were moved, after being told they would not move and were set in stone. Additionally, we had an issue with our front door, that finally arrived. The painter for Beazer did a much less than stellar job on the door, and even got paint on the floor. We have had many conversations about this, only to be told that i now need to submit a warranty claim. We are getting no return phone calls, emails or texts. ... More

It’s been only less than two months and I can see cracks on concrete and paint.Beazers customer service is good but they should use quality material to avoid this issues.Overall I am little disappointed with the house.

I’ll start by letting you know i have with this home have bought 5 homes. So I’ve been here before, first off the whole contract and purchasing process was a breeze and any questions we had were answered. Majority is positive so instead of 2 stars i gave 3. There are small concerns which unfortunately went unseen but the reason for only 3 stars is, not even a month out the ac unit wasn’t working properly and in arizona on a 111 degree(I think it was) day. We were taken care of after calling around and spent the whole day with a 5 month in a hot house. This is the first time i am able to rant about this and may not be a “big deal” but after looking around i saw some other reviews as well said their a/c stopped working after not even a week. Do research and homework. ... More

My wife & I are disappointed with all the issues we've had in our brand new home. A builder should take more pride in their finished product.

Initially working with Corey, but then moved over to work with Bryan. Corey said a couple of things to get us interested and excited that, simply put, were lies. Only once we had closed and moved in, did one of those things become apparent (It would have been impossible to know earlier). The other thing I asked about, was told it was incorrect by Bryan, and I decided to proceed knowingly. It's frustrating not to be able to take people at face value, so if you're going to buy a home then I suggest you triple check everything, then follow up in and get a response in writing. I did feel rushed to get the sale done, and then if not for my tenacious character then I would have been left alone and not updated once I had given them my earnest money. Bryan however is superb, he is genuine and really helped me make a decision on the home, and fought to get things approved, as well as giving honest advice. ... More

The house is lovely, though I felt in the sales process they were not as transparent as they should have been. I had a few items I made clear were important to me and I was told they would be easily met only to find out it was known that wasn't possible or guaranteed. For the most part the sales process was seamless. After living in the house a while it feels a few things were rushed or shortcuts taken. Windows not quite at 90 degree angles that made blinds tricky. Baseboard separating from the wall and waiting still on someone to come fix it. Plumbing not put in right. They sod the front but not the back and you end up with weeds because whatever they put down didn't take at all. I was promised by the builder paint would be left behind for touch ups and that did not happen. They did however leave behind flooring which was nice should I need it. Being in the community while homes are still being built is kind of fun, to watch them go up. However one must be careful as little care is taken to ensure the roads are safe from nails and other items. I wish neighborhoods had more model options to create s bit more variety. 2 models make up over half of the homes. Despite the different optoons for the front, it is quite obvious after being here that so many are just the same. I do like the choices one can make inside the home to fit their lifestyle. The layouts are great. I would go through Beazer again should I want a different home in the future but I would go in advocating for myself more and ensuring my top priotities were proven in writing before signing. ... More

I bought a brand new home thinking less issues than a remodeled home. Boy, was I wrong. Having nearly two dozen of documented issues after settlement, several homes with water damage because they refused to install roof patio gutters and all that water pouring into the homes, electrical outlets and appliances not wired properly, crooked island issues, missing trim, grout, drywall mud, etc., the list from my house and others are endless. Most are very unhappy with dealing with all of these builder quality issues with contractors in repairing shotty work on things not done at all (missing) or done with poor quality needing re-done. Although Beazer Senior Management is addressing the issues, there is no reason why all these homes should have all these issues. It proves the lack of good contractors and sub contractors that Beazer hires. Might want to consider other builders more seriously. ... More

We bought our first home with great expectations and an abundance of nervous energy. While the pre closing experience was really impressive, the post closing thus far has been a challenge. Several issues observed under warranty and highlighted have slipped thru the cracks and just getting captured. Overall attention to detail also comes up short in a few places. Craftsmanship can be improved vastly.

While the layout of the home is beautiful, the quality of work is poor. The building process left us feeling exhausted, like less of a client and more of a checkbook. Client care could seriously be improved, cheap labor could be replaced by quality craftsmen, and contractors need to learn a thing or two about their own profession. We unfortunately frequently felt deceived, and like we honestly should have been paid to do the job since we ended up being the ones who had to manage everyone at the end of the day. Happy to have a new home even with the poor quality craftsmanship, but very very disappointed with the build experience; we did not feel at all like Beazer cared. But then again I've also heard that all these building companies act this way. It's a shame. 3 stars is quite generous. ... More

I am not sure who thought it was a bright idea to build a partial trail so close to a home. I will say as the homeowner it was not such a bright idea. The half trail has somehow given neighbors the green light to cut through my yard everyday, all day and without hesitation; resulting in damaged grass/yard, dog feces, etc., etc.!!

First of all I’d like to praise Don, the Construction Manager. He’s gone above and beyond for us in ways he shouldn’t have had to. Our initial experience was with a salesman named Ryan. We fell in love with the floor plan before we even arrived so it didn’t take much for us to sign a contract. During that process we negotiated for a fridge and specifically chose a fridge & agreed on it. Ryan wrote the contract. Over the next few days Ryan sent us several versions of the contract because our real estate agent kept finding mistakes he’d made. Apparently Ryan got transferred to another location after that but for some reason he continued to be our point of contact instead of transferring us to the other salesperson, Frank. That would have been the right thing to do because Ryan continued to drop the ball. Fast forward to our celebration walk. The fridge they bought was the one we said we absolutely hated (the water spout is on the inside of the door and impossible for my 5 year old to use). We were assured that they’d make it right but we were backed into a corner with closing being only two weeks away. They came back and offered a few hundred dollars off closing which we had no choice but to accept because they refused to correct RYANS mistake despite admitting we did nothing wrong. So we ended up having to buy a new fridge out of pocket and that money off closing didn’t come close to what it cost. We end up moving in on time and I spend the next 3 weeks trying to get water & trash service set up. Do you know what it’s like to move in somewhere and not have trash cans for 3 weeks? We were instructed to leave the bags on the street, which would get ripped open every night by animals. Leaving it in our garage in hundred degree temperatures made our garage smell like a landfill. It was awful and despite calling and emailing daily it took every bit of 3 weeks to get this resolved. Who even has time for that? Then the water heater goes out 4 times in one week & they tell me I’m going to be out of hot water for 5 days while they order a part. So now I have to live in my own filth with trash everywhere??? Again, Don to the rescue. He let us put our trash in a construction dumpster and called the plumbers and insisted they get the parts for the water heater before the holiday weekend. Don saved this experience 100%. Our friends are moving in soon and they talked to Frank about the water/trash situation and he told Them the reason I had so many issues is because Ryan didn’t do what he was supposed to do before we moved in. It was his job to notify the HOA of our move in so they could get accounts set up and trash cans delivered. Once again, Ryan dropped the ball and we paid for it. The unfortunate thing about this whole thing to me, is that Beazer didn’t make it right when their employee screwed up. As someone who deals with upset customers every day, I know the value is making sure the customer is taken care of at the end of the day especially when one of my employees makes a mistake. Beazer, do better, your customers deserve it. ... More

Good morning, I recently purchased a house with Beazer. I will breakdown 3 phases from the beginning to the end: Phase 1 - Beginning: I and my wife felt in love with the model home right after we saw it. I would say the design is gorgeous. The negotiation was hectic though due to Beazer's internal communication and price was adjusted. However, we were happy with the counter offer and moved on. I want to say thanks to the sales team and my agent to work out the deal. Phase 2 - Building: you will receive an update on the weekly basis from the Project Manager. It's great when you can follow the progress of your new home. However, the closing day was not on schedule and it got pushed back several times but it seemed like a common issue with the majority of builders. Note, you need to make sure to communicate with your lender if the closing day is changed to make sure you don't get penalty for locking your interest. There was an issue with energy efficiency for washer/dryer in our home but issue was resolved nicely. I want to say thanks to the regional manager who told me that they couldn't meet the energy efficient test for the washer/dryer so they replaced a better model to meet energy star standards. The quality control from Beazer is good and I appreciate that they are honest with us since we probably have no ideas if they don't tell us about the washer/dryer. Phase 3 - this is where I couldn't give my other two stars to get it to 5. I received my house in April and it took a couple weeks to see multiple hairline cracks on the wall. The nails was popped out due to the change in weather. I was told this is normal and covered by the limited warranty from PWSC which is the builder for Beazer. They told me to wait until the wall is completely dried out, (usually about 6 to 10 months) and request for the service from PWSC to fix it. Overall, I am happy with our new home except the cracks and nails popped out from the wall. ... More

The local build team is great to work with and very responsive. The HOA is poorly run. The HOA will give a response but it is so vague it doesn't actually answer the question. The community pool has been finished since before we built and we will be lucky if it's open by the end of summer. The HOA does not take the requests of the homeowners seriously and we're paying for an amenity that was sold to us as useable this summer but is not open. The restrictions for COVID are easy to follow (as all other local pools opened weeks ago) - the HOA doesn't care as they still have all the furniture in boxes for the pool. Apparently the amenities are just used to sell houses, not for actual use. ... More

lack of communication and things that were supposed to get fix, it hasn't being fix yet.