Beazer Homes Reviews

Communication with your builder and selling agent.

Beazer's end of year is end of September so when our home was close to completion they slammed it into what they considered a done phase. When we pointed out about 12 things on our punch list inclusing a cracked tub they basically forced us to close stating that they would charge us $2000 in fees for not closing. Our understaing is that they do this at the end of any/all months. Since then we had to become our own Project Managers to the point that they would ask us what still need to be completed. They will forget to order replacment pieces and then try and point the finger at a vendor or someone else. The response time is slow and sometimes non existant so plan on sending the same message 2-3 times. You can contact the head office and the C Level Execs will claim they care and want to make it better but that will be the first and last time you hear from them. There are many options out there so my advice is to make sure there is no other builder within 10 - 20 mile radius before settling for Beazer ... More

The design of the new home is great with modern style, lots of spaces in kitchen and master closet which are the major reasons I like and bought this new home. The after move-in service is good and satisfactory since beazer addressed and solved the problems we found after move-in in a properly and timely manner. But I would like to point out that there were so many detailed tiny jobs were not done well since we closed in a hurry and some of the paintings/carpet installment jobs were done at last minute on the closing date which obviously affected the qualities of the jobs. I wish we hadn't closed the new home in such a rush way so had got delivered a better prepared home. ... More

Some promises was not even kept after they was documented. Hopefully my follow ups will get everything done, but the jury is still out.

I knew I wanted to move into the community, so when I was ready the sales staff fixed me up with the model I wanted, financing options and regular updates on the status of construction right up until I moved in. Couldn't be happier in my new home.

Construction seems sound with no visible defects plumbing is adequate with minor upgrades needed electrical is Fine so far all outlets seem operable. All appliances work dishwasher has a drying problem. Flooring And stair case are great with little or no noticeable defects. Garage and garage door opener works but will require a close eye and maintenance

Since the beginning of the process, everything was great! From Ken, our sales person, to Troy, the construction manager. Our house is beautiful and they helped us along the way.

Just moved to my new home, Beazer homes are amazing, you watch as is built, the whole process was easy and the final product has great quality, we are totally happy with our new place, Beazer made it buying a home a Pleasant experience.

The sales team Amber and Beth are absolutely amazing. They are always keeping you up to date on the progress of your home and answer your questions. As far as everything else no so good. The quality of workmanship is poor. Our grout is not even and has gaps and holes in it, we have asked multiple times for this to be repaired and it has yet to be done. The paint also has yet to be completed. Our garage was not fully painted, we still have yellow spots on some of our ceilings, we have a large gash in our panty wall, dents on our curves at windows, a hole where our towel rack was placed wrong that was never patched, our rewrites for our fans the hole in one of our bedrooms is too big for the fan contector, the black lining on our door window looks like they ran out of the lining and tried to fill in the spaces, our garage door is extremely loud and doesn’t open and close smoothly, our backyard doesn’t drain forward when it rains it builds a lake, our air conditioning isn’t balanced so it colder in the master bedroom, there are dents on our baseboards, our half bathroom sink leaks and we had a leak in our front yard landscaping that took more than 30 days to repair. As far as all of the other repairs they still have yet to be completed. We also had a termite tunnel already and we found out the second treatment was never done. Andrew did get this matter taken care right away. I am very dissatisfied with the quality of my home. If it weren’t for the amazing sales team I would rate my experience a 1 as poor. ... More

Positive, professional, prompt and friendly people at Beazer sales office, especially Shannon, who will make you comfortable and welcomed all the times.

I bought my townhouse from Beazer Home and moved in this July. Everything was perfect and I told all of my friends that Beazer Home is a perfect builder I recommend if they want to buy a house from Beazer Home. Until after I moved in two months when I got my first month water bill, I am really disappointed that Beazer Home do not take care it. My first month water bill was $596.3. I called MUD and Beazer Home warranty to check if there was any problem on water meter or any water leakage at my home. Finally Beazer Home help me figure out it was caused by the sprinklers setting. The default was setting 90 mins per time, 4 times per day!! They help me change the setting back to normal, but it was too late. Since my first month water bill came late, even though they changed the setting for me immediately, I still got another high water bill in the second month -- $308.54. I spend around $900 for the water fee because of the ridiculous default setting. Beazer Home probably would say it’s my responsibility for controlling sprinklers setting since it was happened after closing. This is my first home, I never owned a house before. I was living in apartment so that I never learned how to setup and control sprinklers setting. Beazer Home did not give me any guide line of the sprinkler system when closing. Every electrical appliance from Beazer Home was with an user guide left at my home, except sprinkler system. Although we have orientation when closing, it still did not work well for me because how can I memorize every step of setting without any documentation on orientation day? The builder told me the default setting was good and I just turned it on to auto mode then I was good without any changing. I trusted Beazer Home since everything was running good, I thought I was good and just followed the default setting for the first three months to help my new grass growing and I will change it after when my grass grow well. The builder also told me there was a sensor and will shut down the sprinkler system if it rained a lot so that I don’t have to worry about it. But after I got my water fee, I found the guide line from the builder is wrong!! I paid total $900 for this ridiculous default setting. Actually the high water fee was also happened on my neighbor who share the same wall with mine. This is not their first house, but it still was happened to them. So I believe the root cause and the problem is "we trust Beazer Home". Additionally, I never got the key to lock the sprinkler system box. The builder did not give me the key!! I asked for the user guide and the key, but the builder told me he did not have. It does not make sense since it should come with the box. I did not get them until I asked Beazer Home warranty service last week. Finally they found a key and an use guide for me. When the guy stopped by my home, he found the weather sensor was inactivate!! It was inactivate until the guy stopped by and activate it for me!! This is the other missing that Beazer home made! I did not have the user guide, I even did not know it was inactivate and how can I know I should activate it? I am really disappointed with Beazer Home! I tried to communicate with them about my concern, but so far there is no any response. They just told me since the sprinkler system works fine, nothing they can do for me. That's it?? They even do not think it's their missing so make me pay the high/crazy water fee!! They even told me the default setting is normal for a new home. Who would like to pay $900 water fee for sprinkler system? Is it normal for a family? I don't know if there is any other surprise will happen which has not been found. so far based on the experience I have, I would not recommend to buy a house from Beazer home since it is not a good builder that we can trust. Their response is really make me feel disappointed!! ... More

I love my Beazer home. Everything is top of the line and looks amazing. I can’t imagine living in a different community.

Team at Beazer was so understanding of my circumstances. Michelle and Bob were extremely helpful and walked me through the process . Design center had lots of options . Matt at CNN mortgage helped me find the best rate and type of loan to make my Dreams become a reality. The guys who built my house (contractors) took care in the process.

Beazer makes great homes but don't expect any wow factor from the support team or builder after close. We love our new home. The floor plan, the finishes, the price, the community & the landscaping are all great but it's the 100 little things from Beazer Corporate that tell you they either don't care or are not aiming for customer satisfaction. For example... we bought one of the model homes, which I would never do again because when they say the models are 'as is'... they are not kidding and they will do NOTHING to get the home into a livable condition. We couldn't even get baseboards installed after taking out the model furniture which was hiding the fact that there was none in about half the master bedroom. It would be SO EASY for Beazer to arrive with a bucket of paint for touch-ups, install the missing baseboard and have a few extra rolls of wallpaper for us since its damaged from cheap built-ins to art being hung. How hard is that??? -Closing package, keys, your paint for touch-ups and a few extra rolls of wallpaper. It would have completely changed our experience, but now we're left to redo so much because the wallpaper is no longer available, the walls are damaged from the past 2 years of use as a model and we're missing essentials such as baseboard. As a local real estate agent I would struggle to recommend Beazer Homes. Again, they make a nice home but the customer service leaves you feeling like the company elects to cut all its corners for once you’ve signed up. Buyer beware. ... More

Pros: -Great interaction with all Beazer employees. -Addressed all my concerned. Cons: -Rushed constructing my house so there are too many issues I've had to open warranty request for.

We built our Beazer home from a distance of 1800 miles. This meant we had no choice but to depend on Beazer's customer service staff more, perhaps, than most. Each link in the chain, from the sales staff to the construction team, met and exceeded our expectations. A potentially stressful process was made worry free due to their skill and professionalism.

Building a new home is quite the experience but Beazer made it enjoyable. Beyond that, the quality and customer service has been great. From the first step until the last step, everyone was responsive and helpful. People also need to realize that when you build a home, regardless of what you pay for it, won't be 100% perfect. It's life people...nothing is perfect but do your research. Other builders are not as dedicated to building a quality home, nor as responsive to your concerns as the experience we had with Beazer. If we ever build again, it would be difficult to go with another builder. ... More

We have no complaints with Beazer. We still have the builder Corbin stop by whenever he sees us outside and make sure that everything is going good and he asks if we have any issues or if there is anything we may need.

It was a simple process compared to building a custom home. They have made the quality and options so diverse there are plenty of ways to customize. We were treated fairly and honestly. Love the house.

I would give it a 3. Boughtvacnew home in Charleston sc from pulse and felt they were a little more on point. Our house when we moved in was not really even cleaned. Punch list items were I would say normal. But the cabinets are horrible. They are having to replace over a dozen doors and our entire vanity in second bath.

We love our new Beazer home and all the people who helped us in the process

The process was very easy and everyone very helpful throughout the closing date.

The trade company they hire are sloppy. I'm very unhappy with paint speckles all over my cabinets, chandelier and hardwood floor. My front door has the ugliest paint job imaginable. The painters didn't cover anything while they painted. My electrical plates are all crooked. The outside of the homes has stuff installed crooked as well. My unfinished basement wasn't cleaned up. It has all the debris that was there from construction. I admire JT and Matt for helping me out with all my needs, but Beazer needs to fire their trade companies and hire people who care about their quality of work. What a mess! ... More

The process was decent and the person who handled the process with us as the customer agent was very very good. There were some issues with construction related to the construction manager being provided updated and correct drawings that reflected changes that caused some issues during construction that could have been avoided. The construction manager rep was very customer focused and worked dilligently to address all of our issues.

There were too many minor defects detected, it took a long time to fix.