Beazer Homes Reviews in Charleston, SC
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What Charleston Homeowners Have to Say About Beazer Homes.
Read all 78 verified reviews from homeowners that built a new home with Beazer Homes in the Charleston area. Charleston homeowners have rated Beazer Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes
has 4.5 out of 5 stars in Charleston Area
78 Reviews in Charleston Area
Beazer Homes in Charleston Area
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Customer Reviews
Lonna and Kenny
- Kyle O.
- Verified HomeBuyer
- January 06, 2021
- Summerville, SC
Lonna and Kenny’s help all through the process.
Beazer Homes responded:
Thank you for letting us know about the wonderful care that Lonna and Kenny are providing at Jasmine Point. We appreciate your feedback and are thrilled to welcome you to the Beazer family, Kyle. - Daniela 
Total Score 5
Beazer Homes - Great community!
- Thomas P.
- Verified HomeBuyer
- January 05, 2021
- Charleston, SC
Great community! Ben and Mike were amazing to work with. Overall, very satisfied with the process and the quality of the home.
Beazer Homes responded:
We love that you love your new home, Thomas! Marshes at Cooper River really is a beautiful community, and we're excited for you to start making beautiful memories there. - Sam
Total Score 5
Beazer Homes - Wonderfully built home with no issues that needed to be addressed.
- Savas A.
- Verified HomeBuyer
- December 22, 2020
- Summerville, SC
Wonderfully built home with no issues that needed to be addressed. Any questions that cane up were quickly answered.
Beazer Homes responded:
It's lovely to hear that you had such a great experience with our Jasmine Point team, Savas, We're here for you every step of the way, if you have any future questions or concerns please don't hesitate to reach us at (888) 623-2937 or via email at nhcc@beazer.com. Welcome to the family! - Sam ...
Total Score 5
Exceptional customer service and accommodation.
- Richard G.
- Verified HomeBuyer
- October 20, 2020
- Charleston, SC
Ben and the entire team at 'The Marshes at Cooper River' have been wonderful to work with. Their dedication to detail, superb customer service and overall process is outstanding and seamless. They simply put the customer first. Additionally, the overall build-quality of the home(s) are fantastic. Thank you, Beazer!
Beazer Homes responded:
We are happy to hear that you had such a good experience, Richard. Thank you for sharing your new home journey with us, and welcome to the Beazer family! - Sam
Total Score 5
Beazer Homes - We really enjoyed Barrett and how thorough and knowledgeable
- Jason S.
- Verified HomeBuyer
- October 12, 2020
- Charleston, SC
We really enjoyed Barrett and how thorough and knowledgeable he was. Derek was very helpful as well
Beazer Homes responded:
We know how stressful purchasing a new home can be, so I’m pleased to hear that Barrett and Derek took such good care of you through the entire process. Thank you for taking the time to share your experience! If you ever have any questions or concerns, feel free to reach out to us at (888) 623-2937 or via email at nhcc@beazer.com. - Sam ...
Total Score 5
My best highlight
- Elizabeth R.
- Verified HomeBuyer
- February 06, 2024
- Summerville, SC
All in all my experience has been ok...slow at the beginning and rocky at the end. Best highlight of my experience was the walk through near the end, seeing the completed work was great. Also, I absolutely love that Beazer provides 2 options for the layout of each floor plan. The sales agent and builder did a good job in responding to my questions via email/phone call in a timely manner. My home was built within the suggested time frame - even more exciting!
Beazer Homes responded:
Elizabeth, we are delighted to hear that you have established a great partnership with your team at Jasmine Point at Lakes of Cane. We take pride in our construction process and are committed to delivering Surprising Performance in every Beazer home. If you require any further assistance, please do not hesitate to reach out to our New Home Contact Center at (888) 623-2937. Thank you for choosing us to build your future and welcome to the neighborhood! - Jordyn ...
Total Score 4
Recent Beazer experience
- Maria C.
- Verified HomeBuyer
- January 23, 2024
- Summerville, SC
Our home buying experience was detailed oriented from beginning to end. The sales team was very knowledgeable about the floor plans, house details and lots. The weekly construction updates were extremely helpful so as to plan our move from PA to SC. The Design Center had enough choices to ensure a beautiful home. Our Sales person and Head Construction crewman were very responsive to our questions and concerns.
Beazer Homes responded:
Maria, we are absolutely delighted to hear your fantastic news. At Beazer Homes, we are committed to providing top-quality construction and excellent customer care throughout the entire home-building process. We are thrilled that your team's open communication and extensive knowledge at Jasmine Point at Lakes of Cane added great value to your Beazer experience. Thank you for choosing Beazer Homes to build your future, and welcome home! - Jordyn ...
Total Score 4
Very smooth and easy process
- Jakyra A.
- Verified HomeBuyer
- December 26, 2023
- Summerville, SC
The purchase of our home was a very smooth process from start to end. Our Contractor Dan and new home counselor Kelly were great with communicating and keeping us updated also answering all questions we had! We are pretty satisfied with our home, there are a few things like our HVAC that had to be checked out, also our irrigation system. Also the paint job throughout our home was not the best. Other than that we love it!
Beazer Homes responded:
Jakyra, we're pleased you had a smooth and enjoyable experience with us at Jasmine Point. Our Sales, Construction and Customer Care community team is happy to have you as part of the Beazer family, and we appreciate your feedback. Each one of us is dedicated to making sure you have a great experience with Beazer Homes, so if you have any questions or concerns while settling into your new home, please reach out to our New Home Contact Center at (888) 623-2937 or nhcc@beazer.com, and our customer care team will be glad to assist you. Thank you for choosing Beazer! - Joanna ...
Total Score 4
Be sure to do the walk throughs!
- Marie S.
- Verified HomeBuyer
- March 18, 2023
- Charleston, SC
Everyone seemed very conscientious with multiple walk throughs I only did the second to final walk through. I felt like they had it covered but now I wish I had paid more attention as there were several things they missed. And it taking a long time to get these items taken care of! I've called about an AT&T cable on my front lawn multiple times but can't seem to get anything accomplished. They are supposed to fix the interior items and I believe they will but its taking a long time.
Beazer Homes responded:
Marie, we believe every Beazer homeowner deserves to be a proud Beazer homeowner and would like to assist with improving your experience. We left a message for you today to further discuss and have passed along your feedback to our dedicated Customer Care team, who is working to address your concerns and will be following up with you directly. Should you have any questions, please return our call to the New Home Contact Center at (888) 623-2937 or email us at nhcc@beazer.com. - Joanna ...
Total Score 4
Happy that I went with Beazer Homes as my builder.
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Summerville, SC
My experience with Beazer Homes has been a good one. From the moment I signed the contract to the time I settled, I was treated with the utmost respect and consideration. The entire team at Beazer has been great to work with and I sincerely thank them for being so patient with my never-ending list of questions. Since my closing, the staff has continued to be very kind and helpful. I did not like the delays in the building process, but understand that supply demands did not help make things easier for any buyers over the last several months. Beazer and it’s staff did everything they could ...
Beazer Homes responded:
We are honored that you chose to build with Beazer! Our team of builders, sales and warranty representatives strive for greatness in everything they do for our homeowners. This includes providing topnotch customer care throughout the entire building process and well beyond. Our New Home Contact Center is always here to support you whenever you may need them. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. Wishing you all the best in your new Beazer home. - Roland ...
Total Score 4
Beazer Homes - This is our second home with beazer, so we are very familiar
- James R.
- Verified HomeBuyer
- May 30, 2022
- Summerville, SC
This is our second home with beazer, so we are very familiar with the home buying experience. Once you find the home of your dreams, beazer in this case Stephanie helped us with finding lenders and guided us through the process. We asked and was given the answers we needed. She was very knowledgeable and helpful. All went well.
Total Score 4
Customer Service
- Sean A.
- Verified HomeBuyer
- October 26, 2021
- Charleston, SC
Despite a delayed close, they communicated wonderfully and made sure things got done correctly. Answering all questions and helping us every step of the way.
Beazer Homes responded:
Thank you for sharing your experience with us, Sean. There is a long list of items when building a new home, and communication is at the top of our list. It is a pillar of our home-building process, and the Marshes team will be thrilled to hear they delivered that when we share your review with them. We hope you make many wonderful memories in your new home and are thrilled to welcome you to the neighborhood! - Joanna ...
Total Score 4
Upgrades provided for any inconveniences
- Anonymous
- Verified HomeBuyer
- October 24, 2021
- Charleston, SC
We had a rocky start with Beazer as the communication was not always there, but they went the extra mile to make us happy as a customer. They communicate weekly, and do follow up well, however, sometimes you have to push to the point where you are doing it yourself in a way. I feel the quality of the home is great and they do have beautiful amenities and layouts available. The neighborhood has come a long way, and has great views. Just wish the move in was on time as it got delayed multiple times causing us personal struggles to move and get acclimated.
Beazer Homes responded:
Thank you for sharing your experience with us. We're delighted to hear your overall experience with Beazer was a good one. We welcome all forms of feedback and want to assure you that we will be passing this along to help both future and current homeowners. We're excited for you to start making memories in your new home. Remember, our New Home Contact Center can be reached at (888) 623-2937 or nhcc@beazer.com and is always available to assist. - Roland ...
Total Score 4
Easy purchasing process
- Maria T.
- Verified HomeBuyer
- July 09, 2021
- Charleston, SC
The house was generally good but some things were finished in a sloppy manner and the builder is not very flexible in changing or adding things before closing. Overall I am happy with the house.
Beazer Homes responded:
Thank you for taking the time and leaving us such valuable feedback, Maria. We are sorry to hear that we may not have met your expectations but look forward to helping address any concerns you may be having with your home finishes. Our Customer Care team is always here for you and can be reached through our New Home Contact Center at nhcc@beazer.com or by phone at (888) 623-2937. – Manny ...
Total Score 4
Customer service
- Anonymous
- Verified HomeBuyer
- August 13, 2025
- Moncks Corner, SC
Customer service has been great
Beazer Homes responded:
We are glad to hear your customer care team has provided great service! If there is anything we might be able to help with, do not hesitate to give us a call at (888) 623-2937. - Megan
Total Score 3
it was ok, still have a few details in my home, quality is not that good.
- Jose M.
- Verified HomeBuyer
- July 18, 2023
- Summerville, SC
For example, I was charged full price for my kitchen but still have some issues, as equal I still have issues with the color of the stairs they did painted as they wish no mine, and few more details that I will need at least one page to escribe all the issues.
Beazer Homes responded:
Jose, thank you for your feedback regarding your experience. We appreciate your honesty as one of our core values is working with integrity as we build your future. We’d be happy to look into any questions or concerns you may have so please reach out to our New Home Contact Center by emailing nhcc@beazer.com or calling (888) 623-2937. Our team is dedicated to delivering quality customer care that our homeowners can be proud of. We look forward to working with you soon. - Jordyn ...
Total Score 3
Beautiful home, no negotiation or bonuses
- Sabrina H.
- Verified HomeBuyer
- April 25, 2023
- Summerville, SC
Our experience was one of zero negotiation. We found a home we fell in love with and it was the last home available in Phase 2 of Jasmine Point. Our home was the Holly model and already built. Upon doing the final blue tape walk through, our real-estate agent found a list of minor fixes that were to be completed before we closed. Now I would like to mention the fact that our closing date was rushed and pushed. We are a military family and were moving here to South Carolina for a permanent duty station change. It was our desire to push the closing date out to accommodate a reporting date, ...
Beazer Homes responded:
Thank you for sharing your experience with us, Sabrina. We're sorry to hear that the closing of your home did not match your timeline. While we try to accommodate customer requests, we understand sometimes alternative plans must be made. We are thrilled to see that your warranty team has been able to assist you with resolving your concerns. Please feel free to reach our New Home Contact Center at (888) 623-2937 with any questions you may have. From all of us here at Beazer Homes, welcome to the neighborhood. - Roland ...
Total Score 3
NA
- Anonymous
- Verified HomeBuyer
- November 01, 2022
- Charleston, SC
Our overall experience was good but we did have delays in closing and there were some things that weren't completed on the final walk through. they told us that it would be completed but when we called back to follow up we were told that it would be handled under warranty, which is not what they said on closing day. it took several weeks to get it fixed so I feel like I was getting the runaround. In the future, I would not go to closing until all the punch items were fixed.
Beazer Homes responded:
Thank you for this bit of feedback. We're sorry to hear that you had some delays in closing, but are thrilled to know that your local Beazer team was able to get your home in tip top shape. We hope your are enjoying your new community. - Roland
Total Score 3
Great Home / Poor Building Process
- Anonymous
- Verified HomeBuyer
- June 21, 2022
- Summerville, SC
We love our home but the building process lacked timely/detailed updates, timeline, and customer service. Mike M. (our designated salesperson) was not very helpful and lacked the customer experience during the process. However, Stephanie Hassell was very informative during the process especially since she was not our delegated sales rep. She went above and beyond just due to her kind nature and personality.
Beazer Homes responded:
Thank you for sharing your feedback with us. We're sorry to hear that your experience with your sales representative was less than desirable, however, we are thrilled to know that Stephanie was able to assist you and meet your needs. We will be sure to pass along your kind words and share your feedback to help build a better team. Remember our New Home Contact Center is always available to assist with any questions or concerns you might have. They can be reached at (888) 623-2937 or via email at nhcc@beazer.com for any questions you may have along your journey. Wishing you the best in your new home. - Roland ...
Total Score 3
Great House - Awful Experience and Communication
- Anonymous
- Verified HomeBuyer
- May 17, 2022
- Summerville, SC
The house is great quality built with great materials. Beazer outsources all their work to local/regional trades so the quality is fantastic. The actual Beazer team is where we hit all the issues. The communication was awful throughout the building process, we often received false updates and our house was delayed 4 months. They are unwilling to push or try to pivot anything. They just say "This is the way it is now". Other family members of mine have used other builders during this same time and they all were completed on-time or early because beazers competitors made pivots.
Beazer Homes responded:
Thank you for this review. Beazer Homes values all feedback from our homeowners. This information will help us to better shape our team going forward. While we are sorry to hear that your experience with your warranty team has been less than desirable, we are thrilled to see that you have been satisfied with the quality of the products used in your home. Should you have any questions in the future, our New Home Contact Center is here to help, night or day, for all of your warranty needs. They can be reached at (888) 623-2937 or via email at nhcc@beazer.com. On behalf of everyone at Beazer, congratulations on your new home! - Roland ...
Total Score 3
Hurry up and wait.
- Esmeralda S.
- Verified HomeBuyer
- May 17, 2022
- Summerville, SC
This was our first home-building experience which made my husband and I extremely excited about the opportunity. Also, extremely nervous as we didn’t know what to expect. It was April of 2021 when we decided to sign up for this adventure. And what an adventure indeed. Everything was "hurry up decide" only to make us wait. This should have been our red flag and should have walked away. Unfortunately, because of the housing market, we didn’t have too many options. We were told on Saturday to hurry and decide by Monday if we wanted to buy the house, or we would have to pay a higher price for ...
Beazer Homes responded:
Esmeralda, thank you so much for sharing this review with us. While we anticipate that we are able to stick to the estimated timeframes quoted at the initial sale, we do sometimes need to make adjustments based off of a number of factors such as supply chain or weather delays. We are sorry to hear that your experience was not ideal, but we are over the moon to see that your new home has been everything you'd hoped it would be. Beazer prides itself on having the quality of construction that not every builder can claim. Remember, our New Home Contact Center is here to help you with any questions you may have about your new home. They can be reached at (888) 623-2937, via email at nhcc@beazer.com or online at www.beazer.com/warranty. From everyone at Jasmine Point, welcome to the neighborhood! - Roland ...
Total Score 3
Lack of attention to detail
- David M.
- Verified HomeBuyer
- December 07, 2021
- Summerville, SC
I feel the house is qualm. However, the sales experience was terrible. Mistakes in the design of my build causes an over 3 month delay. Also, had a sales person tell me I could walk away, this was after waiting over 5 months.
Beazer Homes responded:
David, we appreciate you bringing this to our attention. We apologize for the delays you encountered and the experience you have described. Your feedback has been shared with our management team. We pride ourselves on delivering a quality home with exceptional care throughout your new home-building process. Our team hopes to regain your confidence with the help of our customer care representatives, who are here for you. If we can ever assist with any questions or warranty concerns, please reach out to us at (888) 623-2937 or nhcc@beazer.com. - Daniela ...
Total Score 3
The delay. Was 2.5 months late in moving on
- James M.
- Verified HomeBuyer
- August 24, 2021
- Charleston, SC
Middle management cares nothing about the customer. Arrogant and uncaring.
Beazer Homes responded:
James, we would like to apologize for the delays experienced during the construction of your new home. We appreciate you reaching out to tell us about your home-building journey, and we want to assure you that our team is here to help. If you have any questions or concerns that you would like to further discuss, please reach out to us at (888) 623-2937 or nhcc@beazer.com. Thank you. - Daniela ...
Total Score 3
Beazer needs to get better at what they present vs what customer is actually getting.
- Hamza J.
- Verified HomeBuyer
- April 30, 2025
- Goose Creek, SC
Overall it would have been a great experience if management didn’t screw me over $2k. Initially what I have picked out at design center was not honored by Beazer even though it was Beazer design center person who messed up my design. I was told they will take care of it, but as time got close to closing I noticed back splash were not installed. Management didn’t want to honor what was shown vs what I got. That’s why my whole experience with Beazer went down the hill. would I recommend Beazer to friend and family ? Not at all as I am not satisfied with their service how can I recommend ...
Beazer Homes responded:
I am truly sorry to hear about the issues you encountered, particularly regarding the design center selections and your concerns with how management handled the situation. That is certainly not the level of service we aim to provide. We sincerely appreciate your recognition of Merri and Randy, and we’ll make sure they receive your kind words. Sharing your experience will always assist in making us better as a company and I personally thank you for that. While we regret that your overall experience was disappointing, we’d still value the opportunity to make the rest of your experience living in your Beazer home as great as possible, Please feel free to contact our New Home Contact Center at (888) 623-2937 in the future should any concerns arise. – Manny ...
Total Score 2
Issues not getting fixed
- Christopher P.
- Verified HomeBuyer
- November 01, 2022
- Summerville, SC
Been in the house for almost 2 months and still waiting on issues to get fixed.
Beazer Homes responded:
Christopher, thank you for taking the time to provide this bit of feedback. While we hope that every home is perfect upon closing, we know that sometimes certain items can require a little extra care. We appreciate your patience while we've been dealing with supply chain issues. We are thrilled to know that your local team has been working with you to help resolve these concerns. Please know, your sentiments will be passed along so that we can build a better Beazer. Wishing you the best in your new home. - Roland ...
Total Score 2
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