Beazer Homes Reviews in Myrtle Beach, SC

I thought the home was very well built and I have nothing to say but good things about construction, but they did not take into consideration the clay soil and appropriately add addition top soil so it would help absorb Water. Excavation and landscaping is horrible. Our property has not dried out since we have taken possession on September 27. I believe additional drainage is needed or it will never dry out.

Overall experience was very good with project manager Johnathan. He was responsive and kept us in the loop in everything as it was progressing which was very important to us since we were doing this from out of state. Kathryn has been very timely and responsive on the finishing touches that were needed after closing. Very happy with our home and the area. We’ve recommended to others looking to relocate.

We love our new Beazer Garden Home. All the staff from Jenny, our sales rep to Matt our walk thru guy, gave us wonderful service. The staff has been on top of any problem we have had, thanks to Rudy, the warranty worker. Only complaint we have is with the management company employed to represent the garden homes. Why do they need a key to my house? To receive a threatening letter about taking me to litigation if a key is not provided seems to me to border-on Gestapo tactics. Why does FSR need emergency access to our homes? Their office is in Murrells Inlet. By the time a key would be delivered here, the emergency would be over. So why does FSR need a key?It took 3 weeks to have a trash can delivered. Multiple phone calls were not returned. We went to the Murrells Inlet office and the representative couldn’t be bothered to come out to greet us. Beazer Homes are great ,but beware of the management company they employ. ... More

Initial interaction with salesperson was pleasant and informative. Construction process could be enhanced by affording homebuyer the opportunity to meet with individual subcontractors (as necessary) to ask questions relative to the contractors discipline. This process should continue thru completion with appropriate trade rep present assuring direct communication between buyer and contractor. Project manager would also be aware of buyers concerns. Design/layout suited us well. Basics are limited and options are pricey. Home appears to be well built, hopefully time doesn't paint a different picture. All our concerns were addressed. Some timely, some not so much. As with any major purchase, buyers needs to do some home work, and educate themselves to insure the finished product is worth the investment. ... More

House is great, there are some repair issues as expected. Response from Beazer and Carl (warranty) has been good. The contractors selected to do those repairs have ot responded with urgency that I expected. Multiple phone calls were required to them to get action. We still haven't heard back from 84 lumber after several attempts.

Landscaping especially sod and leveling of yard still needs work.Still have drainage issues

We love our new home. It was the right decision to build since we were living 800 miles away and we were unable to view new homes as they came on the market. However, we do have a few comments about the process. We feel that we the final stretch to finish and close on the house was rushed. We had plenty of time to make sure that everything was complete and done right, but because the builder wanted to close by a certain date, the final product showed a lack of attention to detail. Areas of Paint, trimwork and grout showed sloopy craftmenship. There were two very visable broken cabinets that were repaired after occupancy. A design detail that we find disturbing is that the vanity in the full bathroon is too big for the space. It is too tight to the comode. The toilet paper roll is right against you when you are seated. There is plenty of room where a smaller cabinet and sink should have been specified for a better fit. Bringing this to the builders attention, we were told that; it is to spec, we signed off on it and it cant be changed. In summary, these issues, except for the sink, are minor and can be easily corrected. We love our new home and we are looking forward to many happy and satisfied years in Cameron Village. ... More

As with any new home, some building glitches will occur. So far, Beazer has gotten right on setting them right and hope they continue to do so during the warantee period.

There were too many minor defects detected, it took a long time to fix.

The whole purchasing process was great. We had the chance to see our new home built since we lived nearby. After we moved in we had a major problem with flying bugs like gnats. We received little help from the builder. We had to go online and fix the problem ourselves. We also had a defective water heater that was replaced 3 weeks after we moved in. Now that we are here about 7 weeks, we are finally able to enjoy living here without contractors coming to fix something.

I like our new home with the exception of a couple issues. Main issue I have is with the Heat system or it could be Duck work, either way unit with master bedroom in back does not get the air flow need to properly heat the bedroom in winter without turning up the thermostat. Gas bill higher than you would think for such an efficient unit as stated to us. Did not like the Gas Stove, was not given an option of Electric.

Project manager was not helpful with any of my concerns

Customer Service fell off drastically the last 6 too 8 weeks before closing. The change of assignment to Beazer staff did not provide the Customer Service we expected. It also affected the quality of work on the home.

I have found the experience frustrating. I was rushed to close and had issuers that needed to be fixed and addressed that I am still dealing with. I have to call repeatedly to get a response. When we met I got reassured things would be addressed and fixed but it’s been 11 days and I have heard nothing. I do not feel comfortable so far. Maybe it will improve but I would not close until things are done right.

Be aware of verbal commitments. Not in writing, they will not back it up.

When deciding to purchase a new build we went with Beazer because the Sales Representative Monika was quick to get back to us and answer any questions we might have. The process was slow and there were delays some due to material shortages others due to personnel and priority to spec homes. We finally were able to close on our home but it was far from quality work. The paint job was terrible with multi shades, random brush strokes, missed spots, and drips. The drywall tape lines show across the ceilings and there are cracks and poor repair work that show. There are holes, dents and dings/chips throughout the house in windowsills, floors, doors and trim. Kitchen and bathroom cabinets are cracked and need replaced. The caulk and grout around sinks and counters was already cracking. The screen porch had pieces that had holes drilled from a prior installation. The concrete has pits, holes, cracks, and marks from shoes and saw blades. The a/c and heat already needed fixed. We could go on but there is just too much to list. We did submit everything to warranty but we were told that process is slower than the building process. It is a disappointment that you spend over 400k on a new house and this is what you get. On a positive note we do love our community and our lot. ... More

Too many miscommunication with loan and builder

There were very many issues we had at closing of our home/ I fully understand all the delays in supply issues and getting permits from county. In the beginning, we were getting weekly updates, keeping us posted on progress of the house. There we many issues we had found upon checking out our house as it was in the building process. We purchased a Camden model with Option B kitchen. It seemed that contractors did not know how to read blueprints. When we signed the contract to purchase, we picked out all our design. options. The signed contract had a linen closet in the 2nd bathroom. Upon checking out the house, the closet was being closed up We brought it to Stacy's attention, and he said there was not a linen closet in 2nd bathroom... We told him to look at the plans. He checked and agreed. This was fixed, but if we hadn't found it, it would have been not put in. Since we had the Option B kitchen, which has an island instead of the peninsula that the standard Camden model has, this option, caused many mix-ups. We discovered that the island in our kitchen did not have electric hook up. We again brought this to Stacy's attention. He said that electric was indeed installed int the island... We asked him to check this out. He did, and agreed that there was no electric hoop up... They would have to dig a ditch in our kitchen floor... I am just happy that we discovered this before the floors were installed. The Option B kitchen has a full walk-in pantry in a different location from the standard Camdem. We came in to discover that we did not have pantry shelves, but instead pantry shelves were installed in the coat closet near the garage entry way. Again, we discovered this and had to bring to Stacy's attention. At some point Stacy was out sick I understand he was very ill; however, things were overlooked. Another check on our house we walked in our master bedroom and the master bath linen closet door was taken out. The house had been painted and looked very nice. The master bath looked great ... On a check we found the linen closet door jamb had been removed. No one we asked knew why the door was taken out and replaced. We were wondering if they had the wrong house... It was put back in. They did not change the hinges, or reverse the door opening... It was mysteriously taken out and replaced. The drywall installers covered up 2 internet cables. and a ceiling light in the kitchen and the ceiling light in the 3rd bedroom closet. CPI came in and put multiple 12-inch holes [ we have photos] in our front bedroom and in our Master, bedroom walls looking for the internet boxes. that he the drywall installers had covered. up. We had sighed a paper with CPI and had a drawing of where the internet boxes were to be installed. After our floors were installed, we came to the house during a rainstorm house to see sliding door was open We closed it, but waster was in the tracks of the sliding door. This was brought to Stacy's attention. This was several weeks prior to closing. We were concerned about the floors. Monday August 8th was the day of our walk through before our Friday August 12 closing. We had several issues that. were addressed. Stacy was not there; he had been out sick several weeks. The morning of our closing, we arrived at 845am for our scheduled 9 am walkthrough. We had a 10 AM closing at the law firm. We were not allowed int the house, because the air test was being done. It did not pass several times Finally, it passed. We got in our house 940 for our 9 am walkthrough. I find it hard to believe that this test was not scheduled before morning of closing. There were several things still not taken care of. Our 2nd bathroom had a hole in the sink. We were told it was a faulty mold, and on the following Tuesday, August 16th the sink would be replaced. The plumber showed up before they removed the faulty sink.... The sink was removed but it was almost 2 weeks before the plumber came back to hook up the plumbing. This was after we spoke with Stacy about it. He had the plumber come right out then The afternoon of our closing, we had a terrible rainstorm with torrential rain. We came back to the house to see water on floors and the sliding door track overflowing. I had towels and paper towels trying to soak up the water. We reached out to Mike who came over and said he would have to send someone over to come to drill the drain plugs. This was an issue that was pointed out several times... We had water on floors. We were informed we have a year if we see any lifting of the flooring There were several broken screens. which since then have been replaced. After making several calls to Beazer, and no one would reach out to us, After a few weeks, a very nice man, Rudy met with us and spent extended time going over all our concerns. He has been taking care of quite a few of our issues. He keeps in touch and responds to us and check to see if the work items have been taken care of. He contacts the contractors. and has them contact to us . He is an asset to Beazer... We feel that after closing on the house no one cares. Beazer has our money. We also feel that there is no quality control to check on completed work, in progr.ess. There are still issues with the painting. Some of the drywall and painting is sloppy. We want to report the workers leaving trash and food all over. We came many times to find containers of rotten food in house, open bags of doughnuts, soda cans fast food sodas, fast food and all the trash. I was often collecting these items from our house and putting in the trash. Even now, after moving in house, we still have trash blowing in our yard and front lawn. from workers food and construction material On the weekends we often see children of workers in houses playing on construction sites This has to be a safety issue.. ... More

It was just shy of a year to get a modest home without upgrades. People have babies in less time. In addition there were other homes labeled as 'quick move-ins' that were started significantly after our home was started, but completed much quicker than ours. Needless to say, not happy! The build quality seems good so far, but time will tell. We did get a THIRD builder during the process and he has been very good and quite possibly the reason we are in our new home now.

The buying process was good but the finishing and walk through was sub par. I believe they rushed to finish and it showed . The painting inside was horrible and even paint spots on the floor. Our builder did not follow up on our walk through concerns. For the price of these houses I expected a much better finished product.

From the beginning of the process, we had a much different experience with Beazer than we had with previous builders. They did what they said they would do when they said they would do it. It was an easy, seamless process. Chris and Jeff communicated with us throughout the building and buying process, and we were thrilled. Prior to closing, we met with someone from Beazer’s customer service, and were impressed with her (I can’t remember her name). Then we closed, and were turned over to Phil. We made our first call to customer service a week or two in for multiple issues, one of which was our air conditioning did not work. Phil contacted us relatively quickly to review the issues we were having. We discovered that there was a bad part in the A/C unit, and the finger pointing began. The contractor said this issue was known, Beazer said they were never aware, and to top it off, someone kept sending the wrong part. Three times. When the correct part finally came, it was discovered during the repair that the siding contractor had punctured a line and there was a leak that had to be fixed. Fixing it required cutting out drywall, so that meant the drywall contractor and painter would need to be scheduled. In speaking with Phil, he advised that WE had to call Beazer to submit another warranty claim for the repair caused by the warranty work that was being done. I was irritated by this - why should I spend my time on this? It was work that had to be done because of the repair work for the warranty item I already submitted. I called Beazer, and was informed that Phil was incorrect - HE could call and add the drywall/paint to our warranty request. When I advised Phil of this, he became very defensive, and copped an “it’s not my job” attitude. This completely turned me off, and I informed my husband that he would need to deal with Phil from then on, because I was done with him. It took over a month to get those initial warranty items fixed, HOURS on the phone, NUMEROUS days of having to sit and wait for contractors who often did not show up or call to let us know they weren’t coming. It was D. R. Horton all over again. Not at all what we were expecting based on our buying/building experience. ... More

Blinds hung incorrectly, sagging in middle. Called to get help with situation, no answer or response. Was told I could get plumbing, electrical, & painting assistance after closing, no response.

We love the home but seems people promise everything as long as we give a great review so they get a bonus then nothing is followed through on.

We had a very smooth process up until closing and the final inspection after the walk through. Some problems in the house cannot be detected until after a person moves in. Ice maker in fridge broken, dishwasher needed new electrical face and had missing parts, no light in microwave.(still not fixed) We had to sign up for the warranty first and wait for someone from Whirlpool to come even though they did not work from the start. Broken drawer, chip in shelf and 2 doors that do not lock all discovered the day after we moved in still have not been fixed. My advice: do not agree to sign off until a few weeks after moving in because you will discover more things you didn't see on the walk thru and they promise to come when you call but never show up. ... More

Nice design. Finished ok. Beezer never finished the punch list we both agreed to and signed .