Beazer Homes Reviews in Nashville, TN

Nice home but Beazer fell short in execution of the process. Communication was poor, closing delayed multiple times, and home not fully complete when closed. Warranty follow-up is poor also.

Overall this has been a disappointing experience. Our home has had so many issues. We have had construction crews in almost daily and things torn up everywhere. In almost every case we have needed a repair, Beazer has sent their “expert” (actually a rookie handyman at best, who even admits they are) who then makes the issue worse. Then they have to send another crew to repeat or repair even more the next time. We have had our sink get destroyed then need replacing. To replace it they had to take counter off, when they slammed it back down it caused separation all around they have to fix now. We had our crooked dormer adjusted we begged for months. They opened it 2 days before a heavy rain in forecast. Its been 2 weeks with it open and who knows how it did after rain and still nothing fixed. The master shower didnt work for a month and a half. ADA bars were attempted to be installed without backing or studs. Door frames are crooked and spent 4 hours with someone coming to “fix” casing only to have them leave with it more broken, the door not closing, and another repair coming soon. Our ceilings were painted in 2 shades of white. The list is so much longer… i gave them a 2 because people are nice, and when you look past the long list of fix its, or the house being torn apart often its not terrible. But for the amount of money paid it is absolutely unacceptable. The excuse of Covid help being hard is not fully true. Many of the guys that come in are just cheap help, not trade specialists. Were just hoping sooner then later we can be done. I have purchased a few new homes and realize normal things that get addressed after year one. This is so far over the top of that its like a dark nightmare ground hogs day. ... More

The building process was great. Wonderful communication entire time but once I closed I couldn’t get repairs done. The stain on my wood stair treads was horrible and rubbed off every time I wiped them with a damp clotht, there is paint in my grout and on my tile floors, and there was never a screw or screw hole put in the bottom portion of my front door handle, and the concrete as you enter the garage was chipped and jagged, was repaired, and is already starting to crumble again. Good communication and nice people but the quality of construction is poor. I honestly can’t recommend Beazer Homes, ... More

The community, design and neighbors are good. Very disappointed in lack of warranty follow up, large number of incomplete items throughout the building and the condition of our unit at turnover. We have been in our home for over 6 weeks, and very few warranty items have been addressed.

Closing date was pushed back multiple times. On final walk thru a list was generated by Beezer of items needing fixed. 2 months later still not corrected. Stopped into office to inquire about list and was told that I now have to go thru the warranty dept. So we were lied to on closing day that issues would be remedied without having to file a warranty claim. Also told on closing day we could only call warranty dept one time. Not very happy with Beezer at all.

Your home will not even closely resemble the model in any way. Nothing is centered, paint is sloppy, caulking and grout is sloppy. Doors and transition strips (none between wood and carpet) poorly installed. Security doors don't close and latch correctly. The contractors leave their trash & mess everywhere. Poor design with no visitor parking (nobody mentioned that in the sales pitch!) It is not what I would expect from a premier, "trust" builder! Cheap. I will eventually have to replace almost everything in this cheaply built, poorly designed place! 2 stars just because I love the location and the warranty manager is very responsive. ... More

The buying portion was great. However, we have seen nothing but inconsistency from home to home, even the same model being built next to us isn’t done the same. It seems as though some folks are offered a ‘secret menu’ with different options that we wished we’d have known about while building. Very disappointing. We also figured out that your builder doesn’t care about any issues you have with your home once you’ve filled out a survey on how he did. We also were told we couldn’t adjust certain things, while the home next to us has those adjustments made to it, which is being built after our home. Luckily there’s a warranty for a year even though we closed early on this summer and still have yet to receive a warrant booklet. ... More

bad attention, they do not solve problems

I love my new home and especially the community but I have found it difficult to get issue inside of or pertaining to my home fixed after the purchase. It almost seems as though they will apse you until closing day and then you are on your own. While it appears that the main structure of the home is great, I have found a lot of the finishing are poorly done. For example the title in my master bath which was an upgrade is not caulked all the way around allowing water to get in the wall which I’m sure will cause mold in down the road if it doesn’t dry properly. A lot of the quarter round doesn’t me flush with the other pieces of quarter around most of my cabinets. My front door doesn’t close securely without being lifted and pulled. I have gaps in my hardwood flooring.There are numerous other things that I am disappointed in or about. When I received my original survey I gave the team a 5 and I am regretting that. If I were adding any tips I would say check all your finishing the big structures will be fine it will look great ..but the devil is in the details ... More

Cheap flat interior paint that shows every imperfection. Poor quality control, had issues with AC. doors and locking problems, damaged cabinets, poor clean up from construction. ATT fiber not properly installed will have to dig up yard and go under driveway to fix problem. Chronic dust and noise from dump trucks and other trades people.

Must be too busy to get details correct

We are very happy in our new home overall however the follow up on our outstanding home punch items has been atrocious. I have sent 5 emails and even escalated to customer service email and still NO response. It is the customer service that is boasted about online by companies like Beazer that leave a really bad taste in your mouth when the don't follow through. I would love to speak to anyone from Beazer interested in hearing about our still in finished home. 2 stars only because we like the home and neighborhood.

Cabinets even upgraded are MDF. Closet shelves were not hung on any studs. They already fell down. I fixed them by mounting them in the studs where I could and GOOD drywall anchors and screws where I couldn't hit a stud. Trades seemed sloppy and not finished well. Lots of imperfections and cheap materials are abundant. HOA doesnt seem to enforce the rules. Already had to have HVAC techs out twice to fix issues were it was installed wrong. Again sloppy trade work. Ridgeline shingles were cracked from roofers stepping on them. Once again trades dont care. I'm sure there will be more found.

We are now in the house for six weeks and they still haven’t completed everything they owe us. If they do complete something, its not done completely. Example: they painted our house including the ceilings tan which we only paid for the walls to be painted tan and per contract the ceilings white. They did paint the ceilings white but they did not take down the light fixtures so when we installed ceiling fans we now have tan rings around the light fixtures! Another example when we closed on the house they let all the sod die. It looked like a abandoned shack. They still haven’t done anything regarding to fix this. Both side yards are flooded with water and the back yard wasn’t graded so we have standing water. This is still not repaired. For six weeks I have placed numerous warranty claims every week and they only repair certain items. 1. Shower door top hitting against each other 2. Cabinet drawer falling inside cabinet 3. Second claim shower door again hitting against each other 4. No house numbers 5. Granite damaged 6. Decorative wood in front house not installed 7. Not painting the decorative wood in front house 8. Side yard and back yard flooding 9. Sod is dead 10. Three doors out of alignment 11. Door sweep missing on exterior door 12. Builder damaging my six day old fence 13. Water clean out line buried under sod 14. Water clean out line found but not brought to grade level I could go on regarding my experience with this builder but you can judge for yourself. ... More

I was in love with my new home until everything started to fall apart. I do not believe that this home was built with integrity and seems that the job was rushed. I moved in a month ago and not even a day later I started having issues with my appliances, plumbing, drywall, ceiling, and my mailbox was even knocked over by a construction truck. All of which I understand things happen. With that being said when I reported each of these issues none were resolved in a timely manner. For example, my oven/microwave started smelling and I reported it and it’s been over 4 weeks that I have been able to safely use it. Yes, I’m still waiting, as instructed, for a replacement. I also noticed a hug hole appear in the restroom and when someone finally came to fix it they said it was missing the filling inside the wall or in between. (Not a professional in construction but this how I know to explain). Furthermore, the cabinets installed are scratched and I’ve also been waiting over a month for a replacement. Sadly this could have been a much better experience even with the downfalls if customer service and warranty was friendly and timely. I’m very disappointed and would caution anyone looking to deal with beazer homes. I would give my list of issues and examples but I think you get my point. A pretty home is no good if it’s not functioning and unsafe. ... More

We have had many issues in our new home, some of which we are still waiting on being resolved. This whole process of moving into a brand new home you might as well get used to the idea that it's not going to be perfect. Everyone has issues with there new homes, but we have had more issues than anybody should have in a new house. Siding issues, plumbing issues, drywall issues, flooring installed poorly, dishwasher not hooked up from builder, windows hard to open even after repair, air conditioning issues on first floor, sewage backup after 1 month, and on and on. The warranty department is slowly fixing issues. All and all I would only give Beazer a 2 star. Quality is lacking in these homes. Speed seams to be the main goal here. ... More

House seems structurally sound however just had forth visit to get hvac balanced window problem took 6 weeks to correct. Drawer that was broken when our walk-thru took a month to get fixed. Front yard was sodded rear seeded I had to reseed. Sod has all kinds of gaps which makes walking on it difficult apparently the ground beneath had not been make smooth and squares instead of rolls used making more seams. I love our house plan and location. I do wish I didn’t need to be available for a 4-6 hr block on a weekday to get problems resolved especially since I have waited only to find they cancelled. ... More

It has been a terrible struggle for us. The design center failed us in selections and relaying them to the builder. We had 3 leaks in the roof before CO. The brick was wrong color, a urine yellow stain ran through it. The factory said it was a defect in the brick coloring. The company was forced to paint the brick. The painting and trim work is less than mediocre. The cement work is horrible. The fireplace stone work had to be redone over and over again. Toilet were not centered( instead of a 12 to six placing , they were a 1-7position. There is little plumb, squared or level. Work was done with little pride/well. The supervisors kept telling us this wasn’t a custom home and all they cared only about the energy rating. I honestly can never recommend this builder. The only saving grace for us has been the warranty supervisor. He is now having most our interior doors replaced due to defects as well as any other problems that may exists due to poor workmanship and poor quality materials(Our upstairs floors are now creaking after being here 6 weeks). We have fully documented the many problems. Like I said, if you are looking for a quiet, clean neighborhood or well built home look elsewhere. ... More

Though we love the space and design of our home, the build, materials and contractors used are less than sub par. The builder doesn’t focus on customer satisfaction rather throwing the houses up and getting them sold to move on to the next. There isn’t one family I’ve spoken to in our new neighborhood who hasn’t had some sort of issue before and after closing. They have one person working all complaints after the closing period so nothing gets resolved quickly. Buyer beware if you go the Beazer route and I’m actually being nice!

I have lived in my house for two months and had the sewer pipes back up twice. This last time the sewage backed up into my two downstairs bath tubs. It also overflowed into my garden in the front yard. Totally unacceptable and a health hazard. Beazer sent a plumber out twice to clean out the pipes. There is only one person living in the house and I work six days a week. The plumber has said to me twice the line needs to have a camera put in it to see what is blocking it. Don't be fooled by the response letter you will get from them stating that they will be InTouch with you in two days that never happens. In between my sewer issues I notice my flood light was out on the front side of the house. So I get my ladder out to change the light bulb. I unscrew the light bulb and water starts to poor out of the flood light fixture. I look at the fixture and could see it was not installed correctly. So I call the Senior Customer Care Professional and they send someone to fix this issue. The person who comes to the house just turns the fixture around. They don't think to check the fixture that maybe it shorted out with all of the water in there. I call the Senior Customer Care person again and he tells me to call the warranty department. I call them make a report and I get the same stupid letter stating some one will contact me in two days. We are going on two weeks and i still have not heard from anyone. Lets talk about the HOA. I have lived all over the country and have belonged to many HOA's. I have also gotten the information on the HOA's at closing of all of my homes that i have purchased. I have been in this house for two months and have not heard from anyone. Just to get the pool fob to and act of congress. If you look at the communities Facebook page everyone is talking about it. From reading on the page it turns out that they switch companies managing the HOA and no one knows about it. You would think information would be sent out to the home owners letting them know what is going on. Needless to say this experience in the Waverly has been a big disappointment. ... More

Worst craftsmanship I have ever seen. A 5 year old could do a better job. Finishes are terrible and getting repairs is more than painful.

Moved in a month ago. I have already had 4 doorknobs fall off, had to have drywall repaired from poor installation, hvqc stopped working, tile needing to be replaced, and light fixtures needing to be replaced. Beazer uses the cheapest material they can and do a terrible job installing it. If you buy from beazer, literally micro manage every step of the process. They will do everything they can to not do things correctly until you force their hand by wanting to back out.

Will not recommend. Our "new" home has multiple defects that do not even need an inspection - it's outright inferior workmanship. The walls are unfinished, flooring is uneven, creeky staircases - to name a few. Several items were pending post-closing that are just labeled as pandemic-related delays. Overall, the build quality is certainly well below expectations. Will consider & recommend other builders for future purchases.

Worst experience ever. Would not recommend to anyone

Our closing was delayed multiple times due to fault of Beazer. These closing delays cost us alot of money. I would not recommend anyone to do business with Beazer.