Beazer Homes Reviews in Dallas, TX

I would say the experience in buying was great but the wait was not so great. Many issues needed to be addressed once we moved in and they have done well in completing them but not enough information/instructions on appliances and functional items for future projects and repairs.

the experience was ok but could be better

The sales and building phases are great. Design upgrade center really screws the customer. It has to really flexible for the amount of money poured by the customer. Also no inspection team from Beazer for first walkthrough to measure the quality of construction by the contractors. Average ratings from me.

Overall, I'm happy with place. Of course there are problem that arise, but they are really quick to fix or repair items. The staff is good and really professional Harry and now Jackson have really helpful. Beazer has a really good track record in the industry and that was one of reason why we went them. Beazer's lender Thrive Morgage was the difference in our situation and they worked with us to the end. We feel really fortunate purchasing at Bayside and it will be a great community once everything is done.

My purchase experience was good overall. The home advisor was thorough in answering my questions throughout the initial process. I greatly appreciated the weekly communication from the builder; even during the weeks where nothing was happening due to supply chain issues. Their constant communication and quick response time has allowed me some measure of comfort and security in knowing I chose a good builder to work with. Most of the issues have occurred during the final weeks of the build, "celebration walkthrough"/new home orientation, and post closing. I've been told that what I experienced was not normal for Beazer. Due to changes with staff and a rush to get the homes done after they were so heavily delayed, there were a number of things not properly handled before my final walk in the home. The home wasn't really cleaned for closing day. I was informed that they hired an outside service; they should get their money back - I spent a day cleaning the place top to bottom and hired another person to assist and we were picking up drywall, paint chips, wood, tile edges, and everything in between. The cleaning service did not do their job. Some of the cosmetic issues include paint on the wood floors and carpet. The painters took little to no regard for the quality of their work. I'll be picking away at the paint on the wood floors for months. The carpets are a lost cause. Grout between title was not leveled, unfinished, and have airholes. Uneven tiling. Things of that nature. More serious issues include the doors not being weather stripped and very uneven to allow for gaps to the outdoors. Holes in drywall and cracks around major features. Made worse that some of the crew did not take care being in the home and caused damage after closing. Things that I thought were resolved on the exceptions form, I'm finding several weeks later that they were not addressed. I'm concerned that this is going to result in damage to my home in the long term. Will likely have to hire an inspector again to review and pass on the findings to Beazer in hopes their new home warranty will resolve the problems. There are more issues. Thankfully things are fixable...for now. I worry that there may be other problems in the future. The amount of money I've spent after closing to fix all the issues the builders did not address, or have caused, was beyond what I had planned for. This is my big area of disappointment. I was expecting to walk into a nice, new, clean home. Maybe a little caulking touch up here and there. No big deal. I was not expecting to spend thousands and dig into savings. Would I work with Beazer again? Maybe. But I would be far more discerning during the process, and hire an independent inspector to monitor the work daily to ensure nothing is ignored again. ... More

I love my Beazer Home! It comes with a year warranty, so the little things that needed fixed, are being fixed as we speak. However, I was not offered window blinds in the beginning of the build! I'm the only house in my neighborhood and block that don't have blinds, it bothers me! I spoke with several people whom still have not resolved the issue for me, I still have not received a call back. Tomatoes! The home is absolutely gorgeous other than that!

They are following through after close, but it was a long painful build process. The lack of ability to remove the original general contractor has put the entire community behind schedule and at poor quality. Six weeks post close, we still do not have a functioning faucet in a bathroom.

The buying process of working with Beazer was fine. No problems. The condition of the unit is another story. Had/have three doors with issues. One won't open without using brute strength, one won't close, and one can't be locked. Dishwasher supply line was not turned on. These are the functional issues. There are a number of cosmetic issues.

Sales Agents: A+. Pre-and post sales support is truly excellent. Project Management: C-. Created unrealistic and unsupportable dates. Quality : B (overall). Would have rated higher, but too many dumb mistakes and errors. Your rush to close was obvious in the mistakes I found. -Bad. Warranty: B (So far). HOA: F-

Started our home build in February 2021 and we closed Dec 2022. Construction delays aside, Beazer didn’t fully commit to keeping us in the loop of what was going on a weekly basis until the last few months of construction. We recognize that the pandemic made all things anything but normal, but we expected to be well informed at every step of the way and that wasn’t always the case. In the end, our home was completed the exact we wanted it and Beazer has had frequent contact with us to make sure that it stays that way.

Beazer home customer service is good but construction quality is very poor . Found more than 13 problems when I got my home keys and took least 2 months to fix it .

Sales team ok. Builder gets a 5 star rating. House gets a 3. This house has the worst quality of finish work of any home i have ever owned. Your sub contractors do a terrible job. The texturing of my walls is terrible. Most walls have 2 or more obvious differences in the textures. It looks like kids came in and did it, not professionals who do it for a living. It needs to be totally redone but no way would i have your subcontractors come back in my house to do it.Same thing on back porch. Same thing on stone work and brick. The other builder in the neighborhood has brick craftsmen working for them. Not Beazer. I was told my house would look like a model home before I closed. Not the case as they had to come in and fix some obvious lines in walls after I closed. Paint work equally horrible. Door facings were obviously not sanded before painting. Have gouges in them and paint slopped on. Runs in paint, etc. Ridiculous that this home has such poor quality of finishes especially with the prices of the homes. You need better quality control on your worker's as there is none now. ... More

Buying experience was very good with Travis but home finishing i would give only 2 stars..... home finishing is very poor.

Everything about the property was fine. However I was promised a $5000 credit if I used one of their choice mortgage companies. I did use one but got zero credit for it at closing. Also, within two weeks after moving in I had ants in my condo. i complained to Beazer and they told me that "This is on you." I had to call a pest control company to treat the condo which cost me $138.

Our salesperson,Kevin, was outstanding. The experience with the design center and Brittany was very positive. Anthony, our job supervisor, has been involved and supportive during the building process and follow up for warranty issues.

The building process was great. However, our oven wouldn’t work and it took a month for Whirlpool to come fix it. We just ran the heater for the first time and it wouldn’t heat. I called the Beazer warranty office and there was no sense of urgency. Someone reached out after hours and said they would have someone who is on call contact me but no one ever did. I am still waiting on someone to reach out this morning. When you spend this much money on a house, everything should work the first time.

First of all I’d like to praise Don, the Construction Manager. He’s gone above and beyond for us in ways he shouldn’t have had to. Our initial experience was with a salesman named Ryan. We fell in love with the floor plan before we even arrived so it didn’t take much for us to sign a contract. During that process we negotiated for a fridge and specifically chose a fridge & agreed on it. Ryan wrote the contract. Over the next few days Ryan sent us several versions of the contract because our real estate agent kept finding mistakes he’d made. Apparently Ryan got transferred to another location after that but for some reason he continued to be our point of contact instead of transferring us to the other salesperson, Frank. That would have been the right thing to do because Ryan continued to drop the ball. Fast forward to our celebration walk. The fridge they bought was the one we said we absolutely hated (the water spout is on the inside of the door and impossible for my 5 year old to use). We were assured that they’d make it right but we were backed into a corner with closing being only two weeks away. They came back and offered a few hundred dollars off closing which we had no choice but to accept because they refused to correct RYANS mistake despite admitting we did nothing wrong. So we ended up having to buy a new fridge out of pocket and that money off closing didn’t come close to what it cost. We end up moving in on time and I spend the next 3 weeks trying to get water & trash service set up. Do you know what it’s like to move in somewhere and not have trash cans for 3 weeks? We were instructed to leave the bags on the street, which would get ripped open every night by animals. Leaving it in our garage in hundred degree temperatures made our garage smell like a landfill. It was awful and despite calling and emailing daily it took every bit of 3 weeks to get this resolved. Who even has time for that? Then the water heater goes out 4 times in one week & they tell me I’m going to be out of hot water for 5 days while they order a part. So now I have to live in my own filth with trash everywhere??? Again, Don to the rescue. He let us put our trash in a construction dumpster and called the plumbers and insisted they get the parts for the water heater before the holiday weekend. Don saved this experience 100%. Our friends are moving in soon and they talked to Frank about the water/trash situation and he told Them the reason I had so many issues is because Ryan didn’t do what he was supposed to do before we moved in. It was his job to notify the HOA of our move in so they could get accounts set up and trash cans delivered. Once again, Ryan dropped the ball and we paid for it. The unfortunate thing about this whole thing to me, is that Beazer didn’t make it right when their employee screwed up. As someone who deals with upset customers every day, I know the value is making sure the customer is taken care of at the end of the day especially when one of my employees makes a mistake. Beazer, do better, your customers deserve it. ... More

We’ve had an excellent experience with Beezer for the most part. The only exception is that we asked for some things to be fixed before we moved in and not all of that was taken care of.

Worst new home I have owned (this is my 4th new home). Track home quality, fit and finish is terrible, nothing cleaned before being painted, all trim is rough, cracked, paint looks like a 2 year old did the work. Several cracks in walls after just 2 months. What a disappointing home. No builder pride in work and no quality control. Area is nice but home is rated at a 1 out of 5. If you want a nice home keep looking. If you want a low quality track home this is it.

The soft wear was so difficult to use for the 2k credit. Almost impossible. Guidance given was so limited became frustrating. I do appreciate the responsiveness of the builder in regards to issues noted in the home before and after purchase.

Needed lot of follow up with builder

Keep in mind the old cliché during the whole process of building a home to do your due diligence. Do not rely on much help or detailed advice when choosing extra amenities such as wiring for surround sound or surveillance cameras. Also don't assume your coax cables will be fully complete with necessary end connections attached. Those are little issues compared to a huge process to keep a close eye on.... your foundation and cement work. Make sure you inspect all floor areas for any dips or cracks. The builder who oversees is not necessarily an expert in the matter no matter how "sure" they may seem. If you have any doubt or questions, I'd seek an independent professional, even if it costs extra. Nothing more important than a solid, even foundation. Time will tell if I regret not following my instincts, but not having that peace of mind is not a great feeling. ... More

Overall we are happy with our home. However the construction manager overlooked many things that should have been fixed before it was put on the market. There is a cracked tile in the bathroom, kitchen cabinet doors have dents, small visible holes inside doors where staples were used, a small dent with no paint in between cabinets, cracked caulking in some corners and window seals and our sprinkler system is not working properly. We are waiting for all of these items to be fixed since we moved in August.

Once you close. You are on your own. This house has been full of problems and no one cares now that they have their money. Things aren’t working. Having electrical problems. IES did a HORRIBLE job. I paid them to install 4 smurf tubes. Then when a company came to hang all the TV’s NOT ONE smurf tube was accessible. They had to FISH EVERYONE out of the wall which cost me a extra $400!!!!!! I called Rusty our contractor at that time, he came right over., took a picture, called IES and told them they had 30 mins to get someone here to get them out of the wall or they would pay the bill. No one showed up. I called Rusty back and he told me to proceed , send him the bill and he would send it to IES to pay. I’ve contacted IES and Rusty multiple times since then. I have received any money back. Electrical outlets currently aren’t working here. I’ve tried flipping the breakers. STILL not working. Can’t get sprinklers to work correctly. One tree has died. I could go on and on. The bottom line is NO ONE CARES AFTER you close and they get their money!!!! Very disappointed in Beazer. ... More

We had a great experience buying our new house. Customer service was awesome at Erwin Farms but I can not say the same about the final product. I am disappointed with some finishes in our home, for instance, french doors, baseboards, caulking, wall texture poorly finished. We pay a high price for the house and were expecting a much better quality.