Beazer Homes Reviews in Dallas, TX

Sales Agents: A+. Pre-and post sales support is truly excellent. Project Management: C-. Created unrealistic and unsupportable dates. Quality : B (overall). Would have rated higher, but too many dumb mistakes and errors. Your rush to close was obvious in the mistakes I found. -Bad. Warranty: B (So far). HOA: F-

Started our home build in February 2021 and we closed Dec 2022. Construction delays aside, Beazer didn’t fully commit to keeping us in the loop of what was going on a weekly basis until the last few months of construction. We recognize that the pandemic made all things anything but normal, but we expected to be well informed at every step of the way and that wasn’t always the case. In the end, our home was completed the exact we wanted it and Beazer has had frequent contact with us to make sure that it stays that way.

Beazer home customer service is good but construction quality is very poor . Found more than 13 problems when I got my home keys and took least 2 months to fix it .

Sales team ok. Builder gets a 5 star rating. House gets a 3. This house has the worst quality of finish work of any home i have ever owned. Your sub contractors do a terrible job. The texturing of my walls is terrible. Most walls have 2 or more obvious differences in the textures. It looks like kids came in and did it, not professionals who do it for a living. It needs to be totally redone but no way would i have your subcontractors come back in my house to do it.Same thing on back porch. Same thing on stone work and brick. The other builder in the neighborhood has brick craftsmen working for them. Not Beazer. I was told my house would look like a model home before I closed. Not the case as they had to come in and fix some obvious lines in walls after I closed. Paint work equally horrible. Door facings were obviously not sanded before painting. Have gouges in them and paint slopped on. Runs in paint, etc. Ridiculous that this home has such poor quality of finishes especially with the prices of the homes. You need better quality control on your worker's as there is none now. ... More

Buying experience was very good with Travis but home finishing i would give only 2 stars..... home finishing is very poor.

Everything about the property was fine. However I was promised a $5000 credit if I used one of their choice mortgage companies. I did use one but got zero credit for it at closing. Also, within two weeks after moving in I had ants in my condo. i complained to Beazer and they told me that "This is on you." I had to call a pest control company to treat the condo which cost me $138.

Our salesperson,Kevin, was outstanding. The experience with the design center and Brittany was very positive. Anthony, our job supervisor, has been involved and supportive during the building process and follow up for warranty issues.

The building process was great. However, our oven wouldn’t work and it took a month for Whirlpool to come fix it. We just ran the heater for the first time and it wouldn’t heat. I called the Beazer warranty office and there was no sense of urgency. Someone reached out after hours and said they would have someone who is on call contact me but no one ever did. I am still waiting on someone to reach out this morning. When you spend this much money on a house, everything should work the first time.

First of all I’d like to praise Don, the Construction Manager. He’s gone above and beyond for us in ways he shouldn’t have had to. Our initial experience was with a salesman named Ryan. We fell in love with the floor plan before we even arrived so it didn’t take much for us to sign a contract. During that process we negotiated for a fridge and specifically chose a fridge & agreed on it. Ryan wrote the contract. Over the next few days Ryan sent us several versions of the contract because our real estate agent kept finding mistakes he’d made. Apparently Ryan got transferred to another location after that but for some reason he continued to be our point of contact instead of transferring us to the other salesperson, Frank. That would have been the right thing to do because Ryan continued to drop the ball. Fast forward to our celebration walk. The fridge they bought was the one we said we absolutely hated (the water spout is on the inside of the door and impossible for my 5 year old to use). We were assured that they’d make it right but we were backed into a corner with closing being only two weeks away. They came back and offered a few hundred dollars off closing which we had no choice but to accept because they refused to correct RYANS mistake despite admitting we did nothing wrong. So we ended up having to buy a new fridge out of pocket and that money off closing didn’t come close to what it cost. We end up moving in on time and I spend the next 3 weeks trying to get water & trash service set up. Do you know what it’s like to move in somewhere and not have trash cans for 3 weeks? We were instructed to leave the bags on the street, which would get ripped open every night by animals. Leaving it in our garage in hundred degree temperatures made our garage smell like a landfill. It was awful and despite calling and emailing daily it took every bit of 3 weeks to get this resolved. Who even has time for that? Then the water heater goes out 4 times in one week & they tell me I’m going to be out of hot water for 5 days while they order a part. So now I have to live in my own filth with trash everywhere??? Again, Don to the rescue. He let us put our trash in a construction dumpster and called the plumbers and insisted they get the parts for the water heater before the holiday weekend. Don saved this experience 100%. Our friends are moving in soon and they talked to Frank about the water/trash situation and he told Them the reason I had so many issues is because Ryan didn’t do what he was supposed to do before we moved in. It was his job to notify the HOA of our move in so they could get accounts set up and trash cans delivered. Once again, Ryan dropped the ball and we paid for it. The unfortunate thing about this whole thing to me, is that Beazer didn’t make it right when their employee screwed up. As someone who deals with upset customers every day, I know the value is making sure the customer is taken care of at the end of the day especially when one of my employees makes a mistake. Beazer, do better, your customers deserve it. ... More

The back door was built to swing outward. Thus, hinges are on the outside which creates a huge safety and security concern! I reported this to builders and CEO, asked to have it fix but was denied, said it's built to their policy and code, but in checking with Royse City code, I was told there are no codes for hinges. I had to fixed ASAP due to security issue. I sent email requesting reimbursement , provided fix receipts, but was ignored. Sad.

If you are considering buying a Beazer home, you will get a well constructed home. The building supervisor, Colton did a great job at seeing that our home was a quality built home. He addressed our concerns and questions. The appliances in the Beazer homes are below standard unless one upgrades them. We purchased our home after it was framed therefore no upgrades were allowed except for flooring. Our side by side refrigerator doors and door handles were uneven. A repair person was sent out and he was able to align the doors however not the handles. The handles were still slightly uneven. We were told that the handles were within tolerance, therefore nothing else would be done. The washer is of poor quality which does not lend to a good quality washing of one’s clothes. There is not dispensers for the detergent and softener. The detergent and softener are poured directly into the washer tub. The softener has not affect on your clothes since it goes in and is rinsed out with the detergent. The toilets are builder grade and not the ADA height. A few weeks before we closed, my husband suffered a stroke and seizure. After that is when I realized that the toilets were not ADA height. I asked if the toilets could be switched out to ADA height toilets because of my husband’s condition. I was told that could not done because we were within a week of closing. We were willing to pay for the toilets. It wasn’t like we were asking Beazer to bear the cost. My response to them was “Gosh sorry my husband didn’t plan the timing of his stroke and seizure to fit into your time frame”. Being unhappy with the quality of the refrigerator, washer and toilets, i spoke with the Area Manager to try to reach an agreement regarding our dissatisfaction. Still not being satisfied with his response, I asked to speak with the area manager’s boss who is the VP of Operations. I received an email from her, not a phone call. Due to this being an unprofessional manner to respond to an unhappy home owner, I responded to her email and asked that she please call me so we could further discuss my concerns. I never received a call from her. This is totally unacceptable customer service. While Beazer builds a quality home, beware of the quality of the appliances and toilets. Be especially aware of their lack of concern for an unhappy home owner and lack of customer service. ... More

Quality of beazer home is getting so bad. Just moved in, but more than dozen of warranty issue have been submitted so far. There are more to come.

When we did closing we have been promised to get everything completed but there are still a lot of issues and no one cares about remaining stuffies. There is no tracking system to check own case. Terrible

Construction Manager Greg agreed to do some lawn work after closing as the nearby house is not finished yet. But after Closing, it is very hard to reach to him and the warranty people also not taking up any of the work and giving other reasons and states construction manager should have done it already. Also, Construction manager wants the rating for him on the same day as Closing which is horrible. They conveniently have the rating process in their Favor. Beazer should run one more review Rating process 45 days after Closing. Bad Experience Overall

First of all, the sales person Sanjeev did not tell me anything about what was going on with the house I bought. Later I found out there was a person who had contract but did not buy the house. Sanjeev only told me I was not able to make any changes to the house they were building because peleevious potentail buyer picked all the materials he/she wanted. If I knew this I would have expected what might happen later I move in. So I have lived in this house almost 2 months and I don't have cabinet hardware. I contacted the builder there was no order for it. What kind of new house is built without any cabinet hardware? I Sanjeev told me what the situation was I am I would bought them and installed them. I am so disappointed and upset with whole situation. Also before closing, I had inspection report that pointed out what needed to be addressed before closing date. Of course there were things that weren't fixed and I understood and Sanjeev ensured that since Beazer is big company that it will take care of any issue after move-in. After I moved in there some issues with AC, water heater, etc but it takes long time to warranty to come out to repair them. Now I can't even get hold of builder any more after I gave them a good survey. Again I am so disappointed and regret I should have listened to my buddy who also was so upset with Sanjeev for being so rude to him when my buddy was on house hunting. To be honest, I would not recommend this company to my friends, I don't want my friends to have bad experience because buying a house is very important decision you have to make. Hopefully you guys find this review for the future reference for the potential buyers. Thanks. ... More

I will never recommend Beazer homes to anyone. We were repeatedly lied to by sales people, made to settle for what Beazer chose to give us, Mistakes were made from the design center up to closing. Our lives were turned upside down for months due to mismanagement and incompetent employees. We have built two homes prior to this and both experiences were very good. Nothing in our past could prepare us for our dealings with Beazer. We paid a premium price for very shoddy construction. Now we are dealing with mechanical issues with systems installed that we know nothing about. No information provided on how to live with the final product. From start to finish Beazer has failed us. ... More

Incomplete works after closing ,AC not working

My closing was messed up. In the morning of closing date I got call from construction manager that they can’t close it on the same day due tom some document didn’t received from city. They need to more pro active. When house was delivered to me it was not at all clean. I told several times and highlighted the same to my construction manager but no result. I am expecting better service from Beazer. I will already to recommend about Beazer to someone. Thanks

The sales people are adorable up until closing. Then you are full of surprises. The house was not cleaned properly, The bathtub looked like many people have used before full of scratches. The doors were not painted properly and dirty. One window did not lock, and the yard was a disaster . The sprinkler system leaked, The air is not working as it should and they still try to fix it after 2 months since closing. The insulation is not good and it started flying around the attic so I can see it through the vents. The yard is not properly done so when it will rain the water will run toward the house. There are too many defaults to mention here. When you see a Beazer homes, don't walk, run, run, run away from them ... More

Overall, there are lot of delays with hardware in home, I’m still raising ton of warranty of tickets still there is no concrete dates on when it will be fixed. Outdoor lawn was not laid flat lot of puddle spots. Garage is a total mess with cracks and chips every where as they mentioned outdoor won’t be covered for warranty I have to adjust with it. Also lot of gap in entrance of home where beazer mentioned it won’t be done again.

Delayed 2 months in closing.

When we signed the contract to purchase, we signed for a garage. At closing the garage had been switched and a less attractive alternative designated. There was no recompense for the less desirable alternative. Also there has been very poor follow up on repairing/replacing items designated at the final walk through. We have been in the house for going on 2 months and there are several items that have not been corrected. For example, on a cabinet door to be replaced, the contractors have made an appointment 3 times and never showed and, in fact, didn't even call. Also, there are several pieces of blue tape that have not been addressed. Further, the hole in the concrete on the patio has not been patched. ... More

There were lot of outstanding issues with when Beazer hand over the home and they missed lot of upgrade options that we opted for. You need to pay much attention throughout their construction process .

Ask us again when some of the big problems have been resolved.

Everything went pretty well up until moving in. The day of closing the stairs still had not been stained but I was assured it would be done by the time I moved in later that day. When I arrived later that evening to move in I noticed the stairs were the wrong color from what I selected in the design studio. I immediately emailed the builder to let them know of the discrepancy. Additionally the stairs were still wet so it created a mess as the movers moved in furniture. Several days and emails later, I had to push back very hard to get the stairs re-stained to the color I originally selected in the design studio and finally they agreed. Unfortunately they refused to also re-stain the handrails so they currently don’t even match the stairs. I’ve tried pushing back to get the handrails re-done but have not been successful and it’s been nearly 3 months now since I’ve moved in. I’ve had quite a few other issues after moving in that have been addressed by the builder but none of the other issues were as significant as the stairs. It’s a shame that my first home buying experience didn’t go as smoothly as I had hoped and that what I chose in the design studio isn’t what I got. ... More