Beazer Homes Reviews in Dallas, TX

Never was there more truth to the concept “You get what you pay for “. The people that you deal with during the sales and initial construction are great. But the materials and workmanship/craftsmanship is not up to my standard. Sad that the craftsman working in your home most likely was not doing this job 6 months ago and most likely won’t be there six months from now. Back to the material, stay on them in that first 45 days and prior to closing. ;) you will Love the two guys we worked with though.

The design of the homes and options are great. They look really nice from afar and the neighborhood and area are great. The workmanship and materials really bring it down though. Materials are cheap and the contractors don’t do a great job. Be sure to have a whole roll of blue tape and be prepared to call warranty out several times in the first few days. Also be ready to call a good painter out and a good landscaping company because those in particular are bad.

While the salesmen were very nice and friendly during the initial process, they exerted a little (understandable) pressure for us to buy our home. Next, the process of picking out our preferences was very rigid (not the design lady, she was awesome) but the company’s restrictions on if you pick something once, you HAVE to stick with it even if you change your mind a couple days later. Next, the actual closing on the house was a nightmare process - we couldn’t get a straight answer from the builder, they refused to compensate us for delays ON THEIR END (unrelated to weather and other natural restrictions). We were supposed to get our house in Sept but got it in Dec instead. There was very unclear communication about which person was handling what. And finally, the cherry on top is that when we moved in and are living here, various things keep breaking down or do not function properly. We’ve had 2 issues with our Heat/AC, another issue with our dishwasher, door handles that break easily, and of course, hot water that takes nearly 2 minutes to come through the taps despite raising the setting (no wonder our water bill is so high!). And yes, the water is freezing for those first couple of minutes so much so that it hurts your hand. All that being said, we still love the layout of the home and all the space, light, etc. Just wish that these things weren’t so difficult. Perhaps I should chalk it up to growing pains of a new development. It’s a beautiful home and we are very happy in the end, but just hope that stuff doesn’t continue to break on us and that we had quicker hot water! ... More

The warranty process is flawed and unreliable

I recently bought a home from Beazer in the Glenview community in frisco. Overall, I am happy with the final product & service. We closed on time & everything went as expected, except one issue related to my fence. Apparently the city notified Beazer few days prior to my closing that the board on board fence they put up won’t be allowed & it had to be replaced with wrought iron fence. Beazer failed to inform me, I closed & 2 months later I was told that city is going to enforce this & I had to comply. I was totally “not ok” with this as it compromised my privacy & I did not get what was promised. To Beazer’s credit they were willing to work with me & give a decent landscaping package but I had no choice but to comply. Wish I knew all this ahead of time so that I didn’t have to deal with this unwelcome surprise & change pertaining to my street view fence. ... More

If you are considering buying a Beazer home, you will get a well constructed home. The building supervisor, Colton did a great job at seeing that our home was a quality built home. He addressed our concerns and questions. The appliances in the Beazer homes are below standard unless one upgrades them. We purchased our home after it was framed therefore no upgrades were allowed except for flooring. Our side by side refrigerator doors and door handles were uneven. A repair person was sent out and he was able to align the doors however not the handles. The handles were still slightly uneven. We were told that the handles were within tolerance, therefore nothing else would be done. The washer is of poor quality which does not lend to a good quality washing of one’s clothes. There is not dispensers for the detergent and softener. The detergent and softener are poured directly into the washer tub. The softener has not affect on your clothes since it goes in and is rinsed out with the detergent. The toilets are builder grade and not the ADA height. A few weeks before we closed, my husband suffered a stroke and seizure. After that is when I realized that the toilets were not ADA height. I asked if the toilets could be switched out to ADA height toilets because of my husband’s condition. I was told that could not done because we were within a week of closing. We were willing to pay for the toilets. It wasn’t like we were asking Beazer to bear the cost. My response to them was “Gosh sorry my husband didn’t plan the timing of his stroke and seizure to fit into your time frame”. Being unhappy with the quality of the refrigerator, washer and toilets, i spoke with the Area Manager to try to reach an agreement regarding our dissatisfaction. Still not being satisfied with his response, I asked to speak with the area manager’s boss who is the VP of Operations. I received an email from her, not a phone call. Due to this being an unprofessional manner to respond to an unhappy home owner, I responded to her email and asked that she please call me so we could further discuss my concerns. I never received a call from her. This is totally unacceptable customer service. While Beazer builds a quality home, beware of the quality of the appliances and toilets. Be especially aware of their lack of concern for an unhappy home owner and lack of customer service. ... More

Quality of beazer home is getting so bad. Just moved in, but more than dozen of warranty issue have been submitted so far. There are more to come.

When we did closing we have been promised to get everything completed but there are still a lot of issues and no one cares about remaining stuffies. There is no tracking system to check own case. Terrible

Construction Manager Greg agreed to do some lawn work after closing as the nearby house is not finished yet. But after Closing, it is very hard to reach to him and the warranty people also not taking up any of the work and giving other reasons and states construction manager should have done it already. Also, Construction manager wants the rating for him on the same day as Closing which is horrible. They conveniently have the rating process in their Favor. Beazer should run one more review Rating process 45 days after Closing. Bad Experience Overall

First of all, the sales person Sanjeev did not tell me anything about what was going on with the house I bought. Later I found out there was a person who had contract but did not buy the house. Sanjeev only told me I was not able to make any changes to the house they were building because peleevious potentail buyer picked all the materials he/she wanted. If I knew this I would have expected what might happen later I move in. So I have lived in this house almost 2 months and I don't have cabinet hardware. I contacted the builder there was no order for it. What kind of new house is built without any cabinet hardware? I Sanjeev told me what the situation was I am I would bought them and installed them. I am so disappointed and upset with whole situation. Also before closing, I had inspection report that pointed out what needed to be addressed before closing date. Of course there were things that weren't fixed and I understood and Sanjeev ensured that since Beazer is big company that it will take care of any issue after move-in. After I moved in there some issues with AC, water heater, etc but it takes long time to warranty to come out to repair them. Now I can't even get hold of builder any more after I gave them a good survey. Again I am so disappointed and regret I should have listened to my buddy who also was so upset with Sanjeev for being so rude to him when my buddy was on house hunting. To be honest, I would not recommend this company to my friends, I don't want my friends to have bad experience because buying a house is very important decision you have to make. Hopefully you guys find this review for the future reference for the potential buyers. Thanks. ... More

I will never recommend Beazer homes to anyone. We were repeatedly lied to by sales people, made to settle for what Beazer chose to give us, Mistakes were made from the design center up to closing. Our lives were turned upside down for months due to mismanagement and incompetent employees. We have built two homes prior to this and both experiences were very good. Nothing in our past could prepare us for our dealings with Beazer. We paid a premium price for very shoddy construction. Now we are dealing with mechanical issues with systems installed that we know nothing about. No information provided on how to live with the final product. From start to finish Beazer has failed us. ... More

Incomplete works after closing ,AC not working

My closing was messed up. In the morning of closing date I got call from construction manager that they can’t close it on the same day due tom some document didn’t received from city. They need to more pro active. When house was delivered to me it was not at all clean. I told several times and highlighted the same to my construction manager but no result. I am expecting better service from Beazer. I will already to recommend about Beazer to someone. Thanks

The sales people are adorable up until closing. Then you are full of surprises. The house was not cleaned properly, The bathtub looked like many people have used before full of scratches. The doors were not painted properly and dirty. One window did not lock, and the yard was a disaster . The sprinkler system leaked, The air is not working as it should and they still try to fix it after 2 months since closing. The insulation is not good and it started flying around the attic so I can see it through the vents. The yard is not properly done so when it will rain the water will run toward the house. There are too many defaults to mention here. When you see a Beazer homes, don't walk, run, run, run away from them ... More

Overall, there are lot of delays with hardware in home, I’m still raising ton of warranty of tickets still there is no concrete dates on when it will be fixed. Outdoor lawn was not laid flat lot of puddle spots. Garage is a total mess with cracks and chips every where as they mentioned outdoor won’t be covered for warranty I have to adjust with it. Also lot of gap in entrance of home where beazer mentioned it won’t be done again.

Delayed 2 months in closing.

When we signed the contract to purchase, we signed for a garage. At closing the garage had been switched and a less attractive alternative designated. There was no recompense for the less desirable alternative. Also there has been very poor follow up on repairing/replacing items designated at the final walk through. We have been in the house for going on 2 months and there are several items that have not been corrected. For example, on a cabinet door to be replaced, the contractors have made an appointment 3 times and never showed and, in fact, didn't even call. Also, there are several pieces of blue tape that have not been addressed. Further, the hole in the concrete on the patio has not been patched. ... More

There were lot of outstanding issues with when Beazer hand over the home and they missed lot of upgrade options that we opted for. You need to pay much attention throughout their construction process .

Ask us again when some of the big problems have been resolved.

Everything went pretty well up until moving in. The day of closing the stairs still had not been stained but I was assured it would be done by the time I moved in later that day. When I arrived later that evening to move in I noticed the stairs were the wrong color from what I selected in the design studio. I immediately emailed the builder to let them know of the discrepancy. Additionally the stairs were still wet so it created a mess as the movers moved in furniture. Several days and emails later, I had to push back very hard to get the stairs re-stained to the color I originally selected in the design studio and finally they agreed. Unfortunately they refused to also re-stain the handrails so they currently don’t even match the stairs. I’ve tried pushing back to get the handrails re-done but have not been successful and it’s been nearly 3 months now since I’ve moved in. I’ve had quite a few other issues after moving in that have been addressed by the builder but none of the other issues were as significant as the stairs. It’s a shame that my first home buying experience didn’t go as smoothly as I had hoped and that what I chose in the design studio isn’t what I got. ... More

I bought a home from Beazer and it wasn’t a good experience. I consider myself a good customer and go with the flow. The few questions I had during constructions were ignored. My one request to replace a bad board where my tv was going to be mounted was ignored by the lead builder. Straight up ignored me when I asked about the board. And now that I have closed on the house Beazer won’t return my txt or calls. I think they blocked my number. I have been here couple months and still not receiving my mail. Post office says it’s an issue with the builder but I can’t confirm that since Beazer won’t return my inquiries. Would not recommend Beazer. ... More

The quality checks before closing are lacking. The noise in the unit is totally unacceptable. The move in experience was less than expected.

The home buying process was fine, no issues there. My issue with Beazer is they will tell you whatever you want to hear just to make a sale. I purchased my home in October and prior to closing I gave the builder a list of things I needed fixed/repaired before closing. He assured me everything would be done but when I closed it was not. To start, my doorbell did not work, I did had huge, deep scratches on two of my cabinets in the kitchen that was not there prior to viewing the house initially. There was mortar missing from the brick on my patio, the light in the utility room didn’t work like at all, there were runs in the brand new carpet, the door handle on the pantry door broke off, the toilets in both of the bathrooms downstairs were full of urine and had stains all over, the floors were filthy it was just not a pleasant experience moving in. The builder told me the home would be cleaned prior to closing and getting the keys, that did not happen. The smoke detector alarm batteries were old and needed to be replaced which to me was weird since it was a brand new home. The builder told me that he would fix any and every thing wrong even after closing and to call him any time. Half the time I called or texted him he was unresponsive. While some of the items were addressed there is still a lot of unresolved issues. It seems like they only care until you close then after that you’re on your own. I received a call a few weeks ago from Sanjeev asking me to complete a survey and rate it 4 stars but I told him they did not deserve it since Burt is unresponsive to all of my concerns. He assured me that he would personally reach out to me weekly until all of my concerns were addressed and he would send a cleaner to my house as courtesy since when I moved in it was not done. Well, 3 weeks later and I haven’t heard from either of them since. Very disappointing, the home itself if beautiful but I just wish I had a better experience with the builder afterwards. Moving into a brand new home, I don't Expect to have to call or need anything fixed for at least 6 months to a year. Hopefully no one else has had the same experience with lack of customer service, I do not recommend beazer when it comes to their customer service and client support. They only care about money and slapping houses together as quickly as possible. ... More

I would not build with Beazer again. I had a bad experience dealing with the sales office where the sales manager stated that they would match a price drop in backlog sales. The amount was much smaller than what was promised. The builder was not flexible at all on the home construction. Little things like the height of a fire place mantle or length of the fence was not customizable. I'm still having ongoing issues with punch items identified in walk through that have just been finished, approximately 3 months after I closed. I constantly have the builders' construction vehicles run over my curb lawn. My lawn and sprinkler system are damaged due to this. ... More

We have had multiple construction issues from leaking doors to a dead weed filled lawn. Why do they wait until closing before issues are fixed. This builder needs aome leadership at all levels improving on details and customer service. Beazer could be a better builder if they raised their standards and took pride in their product.