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Beazer Homes Reviews in Houston, TX
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What Houston Homeowners Have to Say About Beazer Homes.
Read all 840 verified reviews from homeowners that built a new home with Beazer Homes in the Houston area. Houston homeowners have rated Beazer Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of Beazer Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Beazer Homes in Houston Area
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Customer Reviews
Beazer Homes - There were several items, punch out items, that were not completed
- Jo F.
- Verified HomeBuyer
- January 12, 2022
- Rosenberg, TX
There were several items, punch out items, that were not completed inside my home before I was forced to the signing table. Beazer home representatives threatened me with a $200 a day fine if I was not at the closing table on the date they specified. I was reluctant to do so but my Beazer contractor assured me that the items would be taken care of after closing. I have paint drips on my front door, the front door handle does not open and close easily and it does not lock properly, one of the French doors into my office does not close, there are areas in my sheet rock where they did not ...
Beazer Homes responded:
Jo, thank you for reaching out to us regarding your experience and pending items. We pride ourselves on delivering our homeowners a memorable new home experience with exceptional service, and hearing your feedback is disheartening. We would never want to make anyone feel the way you have described. Your feedback has been shared with our Houston area team, and your Customer Care Manager will be reaching out to help address these concerns. Please know that we are here to help. If there is ever anything we can assist with, please reach out to us at nhcc@beazer.com or (888)623-2937. - Daniela ...
Total Score 2
Not a good experience with this being the first home I bought.
- NaQuinton V.
- Verified HomeBuyer
- November 02, 2021
- Manvel, TX
Bad experience. I bought a quick move in home. When I looked at this home. It was almost done building framed, sheet rock, roof all of that was already done. This home was put online for a ready move in for the date of mid July. After giving them the earnest money. I thought things will get rolling with them completing the home. I drove to the house everyday. Spent probably 4-6hrs at the home. Surprisingly no one was there even attempting to complete the home. It was sad because driving around the community I was see other home progressing and being complete before the quick move in. Let go ...
Beazer Homes responded:
NaQuinton, thank you for providing this helpful feedback. We are sorry to hear about the construction delays with your home and that your new home experience did not meet your expectations. We wanted to thank you for allowing us to discuss these concerns with you today over the phone. Remember, our New Home Contact Center is always here to help you with any warranty questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. We look forward to working with you. - Roland ...
Total Score 2
Beazer Homes - It was definitely a journey I learned from, and not in a good
- Fatema H.
- Verified HomeBuyer
- September 28, 2021
- Katy, TX
It was definitely a journey I learned from, and not in a good way!
Beazer Homes responded:
Fatema, delivering a memorable home building experience for our homeowners is important to us. We are sorry to hear that you were not pleased with your new home journey, and we would like you to know that we are here to help with any concerns you may have. At your convenience, please reach out to us through our New Home Contact Center at nhcc@beazer.com or (888)623-2937. - Daniela ...
Total Score 2
Beazer Homes - Home was not complete at all during closing.
- Markiese C.
- Verified HomeBuyer
- August 17, 2021
- Rosenberg, TX
Home was not complete at all during closing. Terrible experience buying my first home.
Beazer Homes responded:
Markiese, it is always our goal is to have all items identified and completed before presenting a homeowner with the keys to their new home. We apologize that this was unable to happen for you. However, we are glad to know that the pending items have been taken care of at this time. We hope to turn around your overall experience with us through the customer services we deliver through your home warranty. Please know that we are here to help and any new questions or concerns can be submitted to us through our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 2
Builders cared about the customer
- Shawn R.
- Verified HomeBuyer
- April 07, 2021
- Tomball, TX
Very resistant and disrespectful sales staff.
Beazer Homes responded:
Shawn, at Beazer we pride ourselves in providing great service & care to our homeowners. We are glad to know that you were able to experience this with our production team but disappointed that we did not meet your expectations throughout your home building journey with us. Please know that we are here to help and have a dedicated Customer Care team to assist you with any questions or concerns that you may have. Should you wish to speak with us, please reach out to our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. - Daniela ...
Total Score 2
False Hope
- Lauryn K.
- Verified HomeBuyer
- February 26, 2021
- Manvel, TX
The day before putting down earnest money I was promised all these magical things- I would be helped for the first 30 days with any cosmetic issues and I would be helped if there was any warranty problems. I was promised someone would take care of me. My initial review was 5 starts because everyone was so nice and seemed trust worthy. Now is like pulling nails trying to get my requests done. One request that I made less than 30 days of closing, took 5 weeks to be addressed. Don't tell me that you are here for me and can address my issues and then ignore me and avoid me. I have now tried ...
Beazer Homes responded:
We strive to provide outstanding customer care to all of our homeowners, and wanted to apologize for the lack of communication, Lauryn. We'd like the opportunity to speak with you regarding your concerns and work towards a resolution. Please give us a call at (866) 981-5868, we look forward to making things right. - Sam ...
Total Score 2
Unprofessionalism and bad quality of home.
- Liliana G.
- Verified HomeBuyer
- February 23, 2021
- Baytown, TX
This was my first time building a home and it wasn’t the experience I thought it would be. The builder blamed the long building process on the impact of coronavirus. (It was 6+ months when I was told it was a 3-4months process at escrow) I was very patient with the timing because I wanted my house to be done right. Unfortunately at the end the quality of the home was not up to par and the work was not professionally done correctly. The sheet rock meeting and the walk through was pointless because every time I would point something out the builder would make an excuse on why he can’t fix it. ...
Beazer Homes responded:
Liliana, we are always grateful to our homeowners for choosing Beazer Home and hope to provide them with an amazing home-building experience. Unfortunately, from what you have described, we did not deliver this for you. We would like the opportunity to address these issues so that you can begin enjoying your new home. However, we were unable to reach you today. When you have a moment, please contact us at nhcc@beazer.com or 888.623.2937. Thank you. - Daniela ...
Total Score 2
Beazer Homes - Sales person very nice but when you talk to them make sure that
- Claudia S.
- Verified HomeBuyer
- January 28, 2021
- Katy, TX
Sales person very nice but when you talk to them make sure that what the tell you get is all in writing not happy to what happened to me
Beazer Homes responded:
The New Home sales process can be overwhelming, and we apologize for any misunderstanding you may have experienced, Claudia. Our Houston team has let us know that your concerns have been addressed at this time. However should you have any questions, now or in the future, please contact us at nhcc@beazer.com or 888.623.2937. - Megan ...
Total Score 2
2 water leaks in 1 week
- Aroldo A.
- Verified HomeBuyer
- October 20, 2020
- Katy, TX
Sales team was great, but house was rushed to build. Had 2 water leaks in my first week in the house. I also have some flooring lifting upstairs. Quality is surely not a priority.
Beazer Homes responded:
We want to apologize for the issues you've experienced since moving into your home, Aroldo. We've reached out to your local Beazer leadership team and are happy to hear that a meeting has been scheduled with you and our Houston Team, to discuss your concerns in depth. We are here to help whenever you need us, so don't hesitate to reach out to the New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. - Sam ...
Total Score 2
Sloppy, Sloppy, Sloppy
- Jody D.
- Verified HomeBuyer
- January 28, 2020
- Katy, TX
All I can say is Beazer is a Sloppy builder. Their workmanship is that of a handyman not a professional builder. I cannot and will not recommend Beazer to anyone.
Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced since moving into your new home. Our Houston team let us know they have been in touch and have been working with you to address your concerns. At this time we show all concerns reported to us, have been addressed. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 2
Beazer Homes - The houses are great, just a few things/issues we have that we
- Raul L.
- Verified HomeBuyer
- November 20, 2019
- Manvel, TX
The houses are great, just a few things/issues we have that we brought up before the 30 days of closing and told us they will fix which they did some but we are still waiting for the rest it’s been 2 months now. I don’t think it will be resolved. I would of rate a 5 other wise.
Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced since moving into your new home. Our Houston team let us know they have been in touch and working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you ...
Total Score 2
Need someone to return my call
- Chad T.
- Verified HomeBuyer
- November 20, 2018
- The Woodlands, TX
Have several things that need to be fixed. Then the rating would be higher.
Beazer Homes responded:
Thank you for your feedback. We want to help with any concerns you may have but do not show you have ever submitted a warranty request. Please give our New Home Contact Center a call at 888-623-29373. Thank you!
Total Score 2
Beezer homes doesn’t have trained craftsman. They do it as cheep as possible and everyone seems to have a caulk gun handy to cover up their mistakes.
- James W.
- Verified HomeBuyer
- October 16, 2024
- Tomball, TX
Beezer- When it comes to details, they cover in it caulk. Most children can finger paint better than the labor used on our build. Most of the doors are hung wrong and you can see in the rooms with the doors closed. Landscaping and sprinkler system had to be replaced and or corrected by professionals. Paint and texture spray coats most of the trim, doors, and floors. Tile work has the same problems. There were two broken tiles. If the cut was wrong just caulk it. So many mistakes on the exterior paint. The spray foam installers left the fire place covered with cheese cloth to prevent spay ...
Beazer Homes responded:
Honest feedback is crucial for success, and we appreciate you taking the time to share these details with us, Jim. The quality of our materials and construction of a Beazer Home is something every Beazer employee is extremely proud of, and we take any concerns in these areas very seriously. My name is Stephanie, and I work with the corporate office, we spoke recently about your experience, and I want to thank you for providing additional information. I am always here for you, in addition to your local team. I understand that Kevin, our Area Construction Manager, has reached out and you are working together to address each item. If you encounter any issues in the future, please don’t hesitate to contact my team at (888) 623-2937. Thank you again, we are honored you chose Beazer, and we look forward to building a lasting relationship in the months and years to come. ...
Total Score 1
Overall experience
- Sherita A.
- Verified HomeBuyer
- June 19, 2024
- Richmond, TX
Don’t buy from Beezer as they don’t value customer service .Beezer is all about money and I would never recommend anyone to buy a Beezer home
Beazer Homes responded:
Sherita – We are sorry to hear that you feel this way, as this is not the experience we aim to provide. We contacted the Houston Team to inquire if we can offer any additional support and were informed that your service requests have been completed. While we know we didn’t meet your initial expectations, we look forward to working with you and providing exceptional service. If you ever feel the level of service is not meeting your needs, have general questions, or need to submit service requests, don't hesitate to contact our New Home Contact Center at 888-623-2937 or nhcc@beazer.com. ...
Total Score 1
Worst Builder in the Nation
- Anonymous
- Verified HomeBuyer
- June 12, 2024
- Richmond, TX
Beazer is the worst builder in the Nation. Customer Experience and Customer Satisfaction isn’t a focus for Beazer. No Accountable and Ownership with Beazer. Communication and Followup is horrible. Beazer doesn’t hold there Employees accountable. Beazer supports employees not doing their job properly. There is lack of Professionalism, Communication, Accountability, Turn time. I wouldn’t recommend anyone to purchase from Beazer.
Beazer Homes responded:
We regret to hear about your experience. At Beazer, we strive to create an exceptional new home journey, delivering quality homes that our homeowners can take pride in. We are committed to resolving any outstanding issues and would appreciate the chance to discuss your concerns further. Your feedback is invaluable to us as we continuously strive to improve the care we provide our homeowners. Please reach out to us at (888) 623-2937 or nhcc@beazer.com. - Daniela ...
Total Score 1
Repairs
- Singh Family Living Trust. M.
- Verified HomeBuyer
- February 13, 2024
- Houston, TX
All three buildings are having broken pipe problem. The water damage in my unit is going on close to three weeks and still proper repairs are not done . Very upset about it .
Beazer Homes responded:
We appreciate your sharing with us and are sorry to hear that your new home experience has not been ideal. However, we are glad to see your customer care team at Gatherings at Westview has been working diligently to address your reported areas of concern. In the event you have questions, please feel free to reach our New Home Contact Center at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. – Wendy ...
Total Score 1
Horrible Experience!
- Ethar O.
- Verified HomeBuyer
- February 06, 2024
- Cypress, TX
I wouldn’t recommend anyone this builder. The amount of misinformation I have received was ridiculous. The partners that they work with are the same way which explains why they are partners. I found out I am not the only one to get screwed at closing. For anyone associated with the military you will be treated poorly like how I was.
Beazer Homes responded:
Ethar, we are sorry to hear about your experience and appreciate you bringing this to our attention. At Beazer Homes, we value all feedback received from our homeowners. Your feedback will be used to shape our team's approach towards achieving excellence in our customer care. If you require further assistance, please feel free to contact our New Home Contact Center by calling (888) 623-2937, emailing nhcc@beazer.com, or visiting our website at www.beazer.com/warranty. We are grateful for your feedback and look forward to building a long-lasting partnership with you. - Jordyn ...
Total Score 1
Donnie is just nice before you review.
- Jennifer H.
- Verified HomeBuyer
- June 21, 2023
- Baytown, TX
Donnie the building manager is lazy and only worried about a review. He will do anything you need until you give him a review. He told me to make a bad review on dahlia and now that we have mice in our home, he can't help. His construction people are disgusting and leave food and trash and drinks everywhere which bring mice into a home you just paid 300,000 for. It's repulsive.
Beazer Homes responded:
Jennifer, we are sorry to hear about the experience you are having. At our core, working with integrity is a pillar Beazer stands on, so it is especially concerning when we receive this kind of feedback as this is not the impression we would like to leave. Our team is here to help in any way we can. Please reach out to us through our New Home Contact Center at (888) 623-2937, and we would be more than happy to assist. Thank you for helping us build a better Beazer. - Jordyn ...
Total Score 1
Not good
- Henry O.
- Verified HomeBuyer
- April 18, 2023
- Tomball, TX
Within the first month of the house it was nothing but problem after problems. Once inside of the home the problems start with my concrete no being properly power washed and fence already being broken. A couple weeks after that a pipe broke on the causing the drain the get clog and having every bathroom having water rising but the bathtub, toilet, and shower. We call to have the warranty cover all of it but has been almost two weeks and the job still isn’t done and after all that’s done the carpet will have to be replaced because of the plumbing issues. In the mist of repair all of that the ...
Beazer Homes responded:
Henry, thank you sharing with us. We rely on feedback like yours to ensure that we are always striving toward greater service for our homeowners. We're sorry to hear that your new home experience has been less than ideal. We are glad to see that your local customer care representatives have been able to work with you to help remedy these issue and we appreciate your patience in doing so. Remember, our New Home Contact Center is always there to support you, day or night. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. Thank you for letting us help build your future. - Roland ...
Total Score 1
Poorly Managed!
- Anonymous
- Verified HomeBuyer
- November 22, 2022
- Cypress, TX
My wife and I have done a few of these already and our experience with Beazer Homes hasn't changed. I will never build again and I will never buy a Beazer Home. From the beginning everything was poorly managed and no line of communication was ever established with how our build was progressing. The only time that we got a call was when we did one of these surveys expressing how "P" iss poor things have been managed and lack of communication we were receiving. Overall my buying experience with Beazer Homes is extremely poor! I wouldn't recommend buying from Beazer to my friends or family.
Beazer Homes responded:
This is never feedback we want to receive from any of our homeowners. We realize that buying a new home can be an intimidating process and we strive to build a lasting partnership with all of our buyers. We genuinely apologize that this was not your experience, but we are also always available for our homeowners post close. Should there be any remaining concerns about your home please never hesitate to let us know. You can reach our New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. We look forward to improving your experience moving forward and are thrilled to have you at Parkland Village. - Megan ...
Total Score 1
Some highs but a ton of lows; Disappointied
- Jessica C.
- Verified HomeBuyer
- September 20, 2022
- Katy, TX
In consideration of supply issues, it took 1 year to complete the build/purchase of my home. Back and forth issues with sales team, I thought we were past the headaches, however, now that we’re in, and have warranty concerns, the headaches are back! Although some concerns were quickly addressed, the landscape, drainage to be specific, is an absolute nightmare. I’ve provided photos, videos (with time/date stamps)verbal, and written communication, including concerns notates in an inspection report, it seems they’re doing all possible to avoid correcting even after it was suggested French ...
Beazer Homes responded:
Jessica, thank you for providing this bit of feedback. We're sorry to hear your experience with your yard has not met your standards. Upon review of your account, we show that your local warranty team is installing the drains in your yard today to help remedy this issue for you. Thank you again for your honesty. Remember, our New Home Contact Center is here for any future questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. Wishing you a lifetime of happy memories. - Roland ...
Total Score 1
Post closing items are not completed after two (2) months of closing date
- Vivek S.
- Verified HomeBuyer
- September 07, 2022
- Cypress, TX
Post closing items are not completed after two (2) months of closing date. After several reminders still not action from builder. So disappointing.
Beazer Homes responded:
Thank you for sharing with us, Vivek. We're sorry to hear that you have not been satisfied with your experience. As of today, we do not show that you have reported any concerns to our warranty department for review. We encourage you to reach out to our New Home Contact Center so that we can look into this for you. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. We look forward to hearing from you. - Roland ...
Total Score 1
Will
- Felicia N.
- Verified HomeBuyer
- July 19, 2022
- Tomball, TX
Our experiance was not the best. Our house was still be worked on as we were closing. Our AC zone system was backwards, my electric bill was 500.00. The selling point for us was the sprayfoam insulation. We are still waiting for painters. Just yesterday we had to do a warranty job in our house for our ac because it was not cooling properly. they had to cut our sheetrock out to look at the ac. There were some parts of the ducts that were bent and caused the house not to cool the way it should. We have water sitting on one side of the yard and thats due to sprinklers since there isnt any rain. ...
Beazer Homes responded:
Thank you for sharing this review with us, Felicia. We're sorry to hear that your experience has not met your expectations. While we try our best to ensure that every home is perfect upon move-in, we know that there may be times when certain items require a little extra care. We're glad to see that your warranty team has been working with you to help address these concerns. We will be sure to pass along your feedback to help us build a better team going forward. We agree that communication is important to building a strong relationship between us and our homeowners. We encourage you to reach out to our New Home Contact Center with any questions you may have. They can be reached at (888) 623-2937 or via email at nhcc@beazer.com. Wishing you the best in your new Beazer home. - Roland ...
Total Score 1
Very bad customer experience
- Santosh K.
- Verified HomeBuyer
- May 17, 2022
- Katy, TX
This is my first home buying experience. Of course i went with a great recommendation from my friend on choosing Beazer homes, Apparently they had a very good experience and build quality which pushed my interest in pursuing my purchase experience with Beazer. The sales was very good, very high expectations and had a smiling welcome. The build plan didn't start for 3 months and then slowly it moved inches and inches to get to a decent level. It took over all 12 months to complete a 3500 sq feet home. The builder had to give so many reasons for not completing the project on time. Design studio ...
Beazer Homes responded:
Santosh, we apologize that your experience has fallen short of your expectations and greatly value the feedback that you have shared with us. We have made management aware of your review, and our warranty team is working to address your service requests as quickly as possible. Beazer Homes is committed to providing excellent customer care, and we appreciate the opportunity to assist in resolving your concerns. Should you have any questions or additional requests, please contact our team at the New Home Contact Center at (888) 623-2937 or nhcc@beazer.com. - Joanna ...
Total Score 1
Disappointed
- Nancy B.
- Verified HomeBuyer
- March 15, 2022
- Cypress, TX
We love our house and the location. We were however disappointed in the shape of the house at closing. While the work on the exception list was completed, the house was not clean and the finishing trims were sloppy and not addressed. There is paint and caulk on our tile, the trim painting is very poor and messy. Our upgraded sink was used to wash enamel paint by the painters. It still has stains. Our concrete on our driveway has damage from work vehicles. The irrigation system had 4 buried sprinkler heads we found. The house next to ours is higher and water drainage is an issue. There ...
Beazer Homes responded:
Nancy, we love to hear that you love your house and the location of the Bridgeland community. Thank you for taking the time today to discuss with us how your home quality could be improved and allowing our customer care team the opportunity to improve your experience. A service request has been created for the items reviewed, and your local warranty representative will be contacting you with the next steps. Should you need any further assistance, the New Home Contact Center can be reached by email at nhcc@beazer.com, by phone at (888) 623-2937, or on our website at www.beazer.com/warranty. From all of us at Beazer, welcome to the neighborhood. - Joanna ...
Total Score 1
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