Beazer Homes Reviews in Houston, TX

Beazer Homes responded:
Thank you for such a candid review. We value all forms of feedback from our homeowners. We will be sure to pass along your sentiments to our local teams to help build a better Beazer going forward. While we are sorry to hear that there has been some dissatisfaction with your home, we are thrilled to know that your local team has been there to help you every step of the way. Please know we are happy to assist in any way we can. our New Home Contact Center can be reached night or day for all of your warranty concerns. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. Wishing you the best in your new Beazer Home. - Roland ... More

Beazer Homes responded:
Chris, thank you so much for sharing your experience with us. As we all know, supply chain issue have had an impact on builders across the country. While we are sorry to see that this caused an inconvenience for you, we appreciated your patience and understanding throughout the process. We see your local team has been working with you to address any warranty concerns you've reported. Thank you again for sharing your experience with us, we will use your feedback to help build a better Beazer. Wishing you all the best in your new home. - Roland ... More

Beazer Homes responded:
Thank you for submitting this feedback, Edwin. We know how important working with integrity is to our homeowners, that's why our team of building professionals take the time to update our homeowners on a weekly basis on the status of their new home. Our building and warranty teams are dedicated to helping our homeowners however possible. We encourage you to reach out to our New Home Contact Center with any questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. Wishing you the best in your new home. - Roland ... More

Beazer Homes responded:
Katrina, we are saddened to hear that we fell short of your expectations for your home-building journey and would like to help resolve the items you have described. Beazer's mission is to create quality homes while providing great service, and the customer care team would appreciate the opportunity to improve your experience. We missed you today but hope to hear back from you soon. Please return our call to the New Home Contact Center by phone at (888) 623-2937 or email at nhcc@beazer.com. - Joanna ... More

Beazer Homes responded:
Jo, thank you for reaching out to us regarding your experience and pending items. We pride ourselves on delivering our homeowners a memorable new home experience with exceptional service, and hearing your feedback is disheartening. We would never want to make anyone feel the way you have described. Your feedback has been shared with our Houston area team, and your Customer Care Manager will be reaching out to help address these concerns. Please know that we are here to help. If there is ever anything we can assist with, please reach out to us at nhcc@beazer.com or (888)623-2937. - Daniela ... More

Beazer Homes responded:
NaQuinton, thank you for providing this helpful feedback. We are sorry to hear about the construction delays with your home and that your new home experience did not meet your expectations. We wanted to thank you for allowing us to discuss these concerns with you today over the phone. Remember, our New Home Contact Center is always here to help you with any warranty questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. We look forward to working with you. - Roland ... More

Beazer Homes responded:
Fatema, delivering a memorable home building experience for our homeowners is important to us. We are sorry to hear that you were not pleased with your new home journey, and we would like you to know that we are here to help with any concerns you may have. At your convenience, please reach out to us through our New Home Contact Center at nhcc@beazer.com or (888)623-2937. - Daniela ... More

Beazer Homes responded:
Markiese, it is always our goal is to have all items identified and completed before presenting a homeowner with the keys to their new home. We apologize that this was unable to happen for you. However, we are glad to know that the pending items have been taken care of at this time. We hope to turn around your overall experience with us through the customer services we deliver through your home warranty. Please know that we are here to help and any new questions or concerns can be submitted to us through our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. - Daniela ... More

Beazer Homes responded:
Shawn, at Beazer we pride ourselves in providing great service & care to our homeowners. We are glad to know that you were able to experience this with our production team but disappointed that we did not meet your expectations throughout your home building journey with us. Please know that we are here to help and have a dedicated Customer Care team to assist you with any questions or concerns that you may have. Should you wish to speak with us, please reach out to our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. - Daniela ... More

Beazer Homes responded:
We strive to provide outstanding customer care to all of our homeowners, and wanted to apologize for the lack of communication, Lauryn. We'd like the opportunity to speak with you regarding your concerns and work towards a resolution. Please give us a call at (866) 981-5868, we look forward to making things right. - Sam ... More

Beazer Homes responded:
Liliana, we are always grateful to our homeowners for choosing Beazer Home and hope to provide them with an amazing home-building experience. Unfortunately, from what you have described, we did not deliver this for you. We would like the opportunity to address these issues so that you can begin enjoying your new home. However, we were unable to reach you today. When you have a moment, please contact us at nhcc@beazer.com or 888.623.2937. Thank you. - Daniela ... More

Beazer Homes responded:
The New Home sales process can be overwhelming, and we apologize for any misunderstanding you may have experienced, Claudia. Our Houston team has let us know that your concerns have been addressed at this time. However should you have any questions, now or in the future, please contact us at nhcc@beazer.com or 888.623.2937. - Megan ... More

Beazer Homes responded:
We want to apologize for the issues you've experienced since moving into your home, Aroldo. We've reached out to your local Beazer leadership team and are happy to hear that a meeting has been scheduled with you and our Houston Team, to discuss your concerns in depth. We are here to help whenever you need us, so don't hesitate to reach out to the New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. - Sam ... More

Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced since moving into your new home. Our Houston team let us know they have been in touch and have been working with you to address your concerns. At this time we show all concerns reported to us, have been addressed. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! ... More

Beazer Homes responded:
Thank you for your review! We are sorry to hear about any issues you have experienced since moving into your new home. Our Houston team let us know they have been in touch and working with you to address your concerns. Please know we are always here to help. Should you have any questions or concerns in the future, we can be reached at our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! ... More

Beazer Homes responded:
Thank you for your feedback. We want to help with any concerns you may have but do not show you have ever submitted a warranty request. Please give our New Home Contact Center a call at 888-623-29373. Thank you!

Beazer Homes responded:
Honest feedback is crucial for success, and we appreciate you taking the time to share these details with us, Jim. The quality of our materials and construction of a Beazer Home is something every Beazer employee is extremely proud of, and we take any concerns in these areas very seriously. My name is Stephanie, and I work with the corporate office, we spoke recently about your experience, and I want to thank you for providing additional information. I am always here for you, in addition to your local team. I understand that Kevin, our Area Construction Manager, has reached out and you are working together to address each item. If you encounter any issues in the future, please don’t hesitate to contact my team at (888) 623-2937. Thank you again, we are honored you chose Beazer, and we look forward to building a lasting relationship in the months and years to come. ... More

Beazer Homes responded:
Sherita – We are sorry to hear that you feel this way, as this is not the experience we aim to provide. We contacted the Houston Team to inquire if we can offer any additional support and were informed that your service requests have been completed. While we know we didn’t meet your initial expectations, we look forward to working with you and providing exceptional service. If you ever feel the level of service is not meeting your needs, have general questions, or need to submit service requests, don't hesitate to contact our New Home Contact Center at 888-623-2937 or nhcc@beazer.com. ... More

Beazer Homes responded:
We regret to hear about your experience. At Beazer, we strive to create an exceptional new home journey, delivering quality homes that our homeowners can take pride in. We are committed to resolving any outstanding issues and would appreciate the chance to discuss your concerns further. Your feedback is invaluable to us as we continuously strive to improve the care we provide our homeowners. Please reach out to us at (888) 623-2937 or nhcc@beazer.com. - Daniela ... More

Beazer Homes responded:
We appreciate your sharing with us and are sorry to hear that your new home experience has not been ideal. However, we are glad to see your customer care team at Gatherings at Westview has been working diligently to address your reported areas of concern. In the event you have questions, please feel free to reach our New Home Contact Center at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. – Wendy ... More

Beazer Homes responded:
Ethar, we are sorry to hear about your experience and appreciate you bringing this to our attention. At Beazer Homes, we value all feedback received from our homeowners. Your feedback will be used to shape our team's approach towards achieving excellence in our customer care. If you require further assistance, please feel free to contact our New Home Contact Center by calling (888) 623-2937, emailing nhcc@beazer.com, or visiting our website at www.beazer.com/warranty. We are grateful for your feedback and look forward to building a long-lasting partnership with you. - Jordyn ... More

Beazer Homes responded:
Jennifer, we are sorry to hear about the experience you are having. At our core, working with integrity is a pillar Beazer stands on, so it is especially concerning when we receive this kind of feedback as this is not the impression we would like to leave. Our team is here to help in any way we can. Please reach out to us through our New Home Contact Center at (888) 623-2937, and we would be more than happy to assist. Thank you for helping us build a better Beazer. - Jordyn ... More

Beazer Homes responded:
Henry, thank you sharing with us. We rely on feedback like yours to ensure that we are always striving toward greater service for our homeowners. We're sorry to hear that your new home experience has been less than ideal. We are glad to see that your local customer care representatives have been able to work with you to help remedy these issue and we appreciate your patience in doing so. Remember, our New Home Contact Center is always there to support you, day or night. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. Thank you for letting us help build your future. - Roland ... More

Beazer Homes responded:
This is never feedback we want to receive from any of our homeowners. We realize that buying a new home can be an intimidating process and we strive to build a lasting partnership with all of our buyers. We genuinely apologize that this was not your experience, but we are also always available for our homeowners post close. Should there be any remaining concerns about your home please never hesitate to let us know. You can reach our New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. We look forward to improving your experience moving forward and are thrilled to have you at Parkland Village. - Megan ... More

Beazer Homes responded:
Jessica, thank you for providing this bit of feedback. We're sorry to hear your experience with your yard has not met your standards. Upon review of your account, we show that your local warranty team is installing the drains in your yard today to help remedy this issue for you. Thank you again for your honesty. Remember, our New Home Contact Center is here for any future questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. Wishing you a lifetime of happy memories. - Roland ... More