Beazer Homes - The represenatives changed several times during the sales process

Anonymous
Verified HomeBuyer
May 10, 2022
Houston, TX

The represenatives changed several times during the sales process and some were more helpful/knowledgeable about the Gatherings Community.

Beazer Homes responded:
Thank you for providing feedback on your home-building experience at The Gatherings. At Beazer, we are constantly striving to improve our processes, and we will be using your review to aid us on that mission. Should you have any questions or concerns now that you have settled in, the New Home Contact Center is here to assist you. They can be reached by calling (888) 623-2937 or emailing nhcc@beazer.com. We wish you all the best in your new home. - Joanna BeazerHomes ...

Total Score 3

How the great communication in the beginning went to non-communication

Kimberly K.
Verified HomeBuyer
December 21, 2021
Manvel, TX

The whole experience sucked! It started off very slow. The construction manager started off good but the disappeared and eventually was replaced. The construction crew were so sloppy and dirty leaving trash everywhere and even used the restroom in the house. Very unsanitary! The salesman was great

Beazer Homes responded:
Kimberly, we have shared your feedback with our Houston area management team and would like to apologize for the frustrations you experienced during the construction of your home. If you have any questions or concerns noted since settling into your new home, please reach out to us at nhcc@beazer.com or (888) 623-2937. Our team is here and happy to help. - Daniela BeazerHomes ...

Total Score 3

Took a long time

Grant E.
Verified HomeBuyer
December 08, 2021
Katy, TX

I would say overall our experience was pleasant however we did have a period of time where we lost our original construction manager and was replaced by another. I believe this process delayed our build substantially but we were never briefed on it. I’m not sure if it was the market or supply chain issues but it took 11 months from foundation pour to close. Our close date was pushed back multiple times and sometimes we didn’t know until 12 hours before closing. It was pretty frustrating.

Beazer Homes responded:
Grant, we appreciate you sharing feedback about your experience with us. We would like to apologize for the delays during your home construction and have shared your comments with our management team. Please know that our team is here if you ever have any questions about your new home or home warranty. - Daniela BeazerHomes ...

Total Score 3

quality of the materials used to build this home

janice s.
Verified HomeBuyer
October 13, 2021
Manvel, TX

must be patient as to the time frame because of shortage of products due to harvey and the covid virus

Total Score 3

Great Sales Personnel but…

Susan C.
Verified HomeBuyer
September 01, 2021
Tomball, TX

The buying experience was world class and great! But after the house was sold to us, the GC and the Beazer representative totally dropped off the face of the earth and did not care about customer service after the sale was made. I understand everything cannot be fixed or addressed, but it takes zero effort to just respond or follow at the least.

Beazer Homes responded:
Hi, Susan. We apologize that you have had difficulty getting in touch with us. For the convenience of our homeowners, questions and warranty claims may be submitted through our New Home Contact Center at (888) 623-2937 or nhcc@beazer.com. This helps to ensure proper documentation and the most efficient services. We again apologize for any miscommunication. Please reach out to us if you have any further questions that we can help address. Thank you. - Daniela BeazerHomes ...

Total Score 3

Beazer Homes - Willing to help seems genuine.

Mickey H.
Verified HomeBuyer
August 03, 2021
Baytown, TX

Willing to help seems genuine. Friendly staff.

Total Score 3

Poor customer relations

Dale B.
Verified HomeBuyer
July 20, 2021
Rosenberg, TX

Expect resistance when trying to communicate concerns

Beazer Homes responded:
Dale, at Beazer, we pride ourselves in providing exceptional customer service and it is disappointing to know how you feel about your experience with our team. We want to make sure that any concerns are addressed. Please reach out to us at our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. Thank you. - Daniela BeazerHomes ...

Total Score 3

Not happy with home

James d.
Verified HomeBuyer
May 04, 2021
Katy, TX

The home was dirty, sloppy paint job, unfinished drive way, cement blobs all everywhere, no welcome party, and the builder was unprofessional to me.

Beazer Homes responded:
James, we never like to hear that a homeowner is displeased with their new Beazer Home. We would like to apologize that there were items needing touch-ups and appreciate you bringing this to our attention. Your local customer care team will be working to address all items as quickly as possible for you. Should you have any further questions or concerns, please contact our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. - Daniela BeazerHomes ...

Total Score 3

Great quality home. Robert and Don were great. Elizabeth not so much.

Brandon C.
Verified HomeBuyer
December 01, 2020
Baytown, TX

The quality of the home was amazing. We really enjoyed the communciation from Robert and Don. They worked with us during a difficult closing process, and we would reccomend anyone to work with them. I would advise that you request anyone but Elizabeth to work with. She was extremely rude. No one has reached out to us regarding that part of the experience.

Beazer Homes responded:
We're happy to hear that you are enjoying your home, Brandon. We'd like to put you in touch with one of our Customer Advocates to discuss the experience you had with our sales team. When you get a chance, give us a call at (888) 623-2937 or email us at nhcc@beazer.com. Thank you. - Sam BeazerHomes ...

Total Score 3

Beazer Homes - We had some problems with the construction.

Anonymous
Verified HomeBuyer
November 18, 2020
La Porte, TX

We had some problems with the construction. At the end of the time of the construction, some things of the house were not completed. Also, after we moved, we had some things that doesn’t work really well.

Beazer Homes responded:
We strive to provide a great home building journey for our homeowners and are disappointed to hear about your experience. We would like to help address any concerns or pending items you may have. At your convenience, please reach out to our New Home Contact Center at 888.623.2937 or nhcc@beazer.com. - Daniela BeazerHomes ...

Total Score 3

Too fast, cheap homes

Anonymous
Verified HomeBuyer
October 23, 2020
La Porte, TX

They build these homes up so fast and with so many mistakes. They need to slow the process down a bit and take some time and effort with building these homes. Next time I will be building custom not with Beazar homes.

Beazer Homes responded:
Thank you for sharing this feedback with us. We would like to apologize for any issues you have run into with your new home. If there is anything we can assist with please do not hesitate to contact us at 888-6BEAZER or via email at nhcc@beazer.com. We will do everything we can to help improve your experience. - Megan BeazerHomes ...

Total Score 3

Good but mis-sold

Anonymous
Verified HomeBuyer
August 18, 2020
Tomball, TX

Initially working with Corey, but then moved over to work with Bryan. Corey said a couple of things to get us interested and excited that, simply put, were lies. Only once we had closed and moved in, did one of those things become apparent (It would have been impossible to know earlier). The other thing I asked about, was told it was incorrect by Bryan, and I decided to proceed knowingly. It's frustrating not to be able to take people at face value, so if you're going to buy a home then I suggest you triple check everything, then follow up in and get a response in writing. I did feel rushed ...

Beazer Homes responded:
Thank you for the feedback as we will use this information to continuously improve our service. We want you to know we are always here to assist in any way we can, and encourage you to reach out to us with any questions or concerns you may have in the future. You can reach our New Home Contact Center at 888-623-2937 or via email at nhcc@beazer.com. Thank you again! BeazerHomes ...

Total Score 3

A decent experience that could have been better.

Siddharth A.
Verified HomeBuyer
August 11, 2020
Cypress, TX

We bought our first home with great expectations and an abundance of nervous energy. While the pre closing experience was really impressive, the post closing thus far has been a challenge. Several issues observed under warranty and highlighted have slipped thru the cracks and just getting captured. Overall attention to detail also comes up short in a few places. Craftsmanship can be improved vastly.

Total Score 3

Not my Dream Home

Ella R.
Verified HomeBuyer
September 17, 2025
Richmond, TX

Initially, I was convinced that this home would live up to my expectations. However, during the walkthroughs, I began to notice the imperfections and details that I had overlooked. Now that I’m moved in, I’m still facing issues with the craftsman ship, as well as the poor paint job. I can’t recommend a Beazer home to anyone!

Beazer Homes responded:
Ella, thank you for sharing your honest feedback, and we're truly sorry to hear that your experience didn’t initially meet expectations. We understand how frustrating it can be to move into a new home and encounter craftsmanship issues, and we take your concerns very ...

Total Score 2

Communication Desperately Needs Work

David R.
Verified HomeBuyer
May 14, 2025
Tomball, TX

If I'm reviewing the homebuying experience and not the house, this is between 1.5-2 stars. First of all, from October through February we were told we'd be closing mid-May, and then all of a sudden in February the closing date gets changed to March. This late notice resulted in us having to spend an extra $3000 on rent because we had to make a decision on extending our lease before the new close date was communicated. And then, as we are a few weeks from closing apparently our Beazer rep left the company. Did anyone from Beazer pick up our account in his place? Of course not. Meaning we never ...

Beazer Homes responded:
Thank you for taking the time to share your experience, David. We’re truly sorry to hear that your homebuying journey with us did not meet expectations, especially as a first-time homebuyer. Clear communication and consistent support are things we strive for, and it’s clear we fell short in your case, particularly with the sudden change in your closing date and the lack of follow-up after your representative’s departure. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Your feedback will be shared with our team to ensure we improve the experience for future homeowners. If there’s anything still unresolved or if you’d like to speak further about your concerns, please don’t hesitate to reach out to us directly at (888)632-2937 or nhcc@beazer.com. We're here to help. - Stephanie BeazerHomes ...

Total Score 2

Not bad, but not great

Brian M.
Verified HomeBuyer
January 08, 2025
Tomball, TX

We had a frustrating experience with Beazer Homes during the purchase of our new home. Despite some positive interactions with the construction manager, several issues have left a sour taste. Unresolved Issues 1. Unauthorized changes to contract: A random broker's name was added to our contract without our consent. Beazer then removed their own name and re-added it at closing, which felt deceptive. 2. _Restrictions on customizations_: We were not allowed to make changes to the home, such as paint or carpet upgrades. 3. _Poor yard conditions_: The backyard is prone to flooding, has poor ...

Beazer Homes responded:
Thank you for sharing the details of your experience with us, Brian. We sincerely apologize for your frustration throughout the purchase and post-purchase process. The new home journey is exciting, but can also be overwhelming, and we strive to build a strong partnership with all of our buyers to help guide them. It's clear that there were several areas that fell short of expectations, and we completely understand how this situation has been ...

Total Score 2

They are not trusted on getting things done for the customers. Make sure before you sign your contract get someone to inspect your home and make Beazer sure Beazer stand by their word.

Alma H.
Verified HomeBuyer
October 15, 2024
Humble, TX

They are very slow about getting things done. Also, they can improve their Customer Service. I was not pleased with Beazer homes builder.

Beazer Homes responded:
Thank you for taking the time to share your feedback, Alma. At Beazer Homes, we strive to provide exceptional customer service to ensure a great experience for every homeowner. Our dedicated Customer Care team is here to address any questions you may have about your new home and support you every step of the way. I’m Stephanie from the Corporate office, we’ve spoken on the phone before and I want to assure you that in addition to your local team, I am here for you should you ever need assistance. After our conversation and meeting with local leadership, I understand that your team has met with you to address your concerns. If you have any further questions or need assistance, please don’t hesitate to contact my team at (888) 623-2937. Thank you again for sharing your thoughts—we’re committed to building a strong relationship, and we’re grateful to have you as part of the Beazer family. BeazerHomes ...

Total Score 2

First home experience okay but not what I was expecting

Jessica M.
Verified HomeBuyer
September 17, 2024
Tomball, TX

Moved in and saw some things were missed with the final walk through. Additionally, some things were completed after walk through which left a mess. No one has cleaned it up. My yard is a mucky swamp with green slime destroying the shared fence. Some contractor walked through paint after final walk through and it’s all over my pristine sidewalk and entryway. Everyone is very attentive until after closing. No returned emails regarding repairs. No follow-up for email requests over 1 month. No response, no reply. No call, no follow-up. Now I have extra expenses to replace the rotting shared ...

Beazer Homes responded:
Jessica, we’re sorry to hear about the missed items during your final walk-through. We appreciate your understanding as your builder addresses your concerns. Your feedback is invaluable to us, and it helps Beazer improve the overall customer experience. If you ever feel your service needs aren’t being met, have any questions, or need to submit service requests, please don’t hesitate to reach out to our New Home Contact Center at 888-623-2937 or nhcc@beazer.com. We're here to help! - Stephanie BeazerHomes ...

Total Score 2

Undetermined at this point

Lucile G.
Verified HomeBuyer
August 16, 2024
Porter, TX

Product overall is highly over priced! Right now a/c is not working correctly. Called a/c service several times since it is on warranty and get the same old story each time. Door knobs came off the first day of move-in, very little water pressure upstairs, no towel racks installed (had to call on this too) Seems like this condo has more problems than what it is worth! Have told many friends and family to steer clear of Beazer!

Beazer Homes responded:
Thank you for your feedback, Lucile. We're sorry to hear that you’ve encountered issues with your new home. According to our records, we do not have any service requests or pending items for your home at the ...

Total Score 2

My realtor went above and beyond.

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Verified HomeBuyer
May 21, 2024
Conroe, TX

Since I moved in it’s been one headache after another. After a week and a half of sticking bandaids on things after I moved in the entire hot water heater needed replacing, as well as a breaker and toilet. My lights constantly flicker and my ceiling fan makes noises and wakes me up at night. The service providers Beazer recommends are awful as well. I have not had 1 week of uninterrupted internet service since I moved in. I work from home. The energy savings they were so proud to sell to me have not materialized even a little. I feel like I was taken for a ride.

Beazer Homes responded:
Gwendolyn, we apologize for any issues you have experienced with your new home, as purchasing a new home should be an exciting time. We have reviewed your account with the local team and were informed that the water heater and electrical issues were addressed the following day. Please know that we are here to help with any warranty concerns or questions. Our team at the New Home Contact Center can be reached at 888-623-2937 or via email at NHCC@beazer.com. - Stephanie BeazerHomes ...

Total Score 2

Buyer beware

Anonymous
Verified HomeBuyer
February 21, 2024
Houston, TX

Do not trust that appliances will work just because they look new. Run each appliance through a complete cycle (especially washer & dryer) or to maximum capacity, as applicable. Damage to unit between closing and taking possession. Beazer makes it nearly impossible to deal with these issues. So many other complaints, but to be brief, do not expect service after the sale on warranties and other issues. Even though Beazer controls the HOA Board and hired a management firm, they will take no responsibility if there are typical but ignored HOA issues like pest infestation, access to units, ...

Beazer Homes responded:
Thank you for taking the time to share your experience. The Gatherings at Westview team is committed to working with integrity, so we are sorry to hear that we did not meet your expectations. We would like to extend our helping hand regarding this matter. Please feel free to contact the New Home Contact Center at (888) 623-2937 to discuss further. We appreciate your partnership and thank you for choosing Beazer Homes. - Wendy BeazerHomes ...

Total Score 2

Bak

Barbara K.
Verified HomeBuyer
February 20, 2024
Porter, TX

I didn’t enjoy my home buying experience because the building of my home was not a great experience for me. I feel that the higher management should check more on the building of the homes so that some of these many mistakes can be alleviated. I was given 4 different Construction managers and I don’t think that helped my process. I would also suggest that if your representative completing the contract doesn’t know anything about how long it will take that they shouldn’t give any of that information. My home had issues that needed to be addressed and if someone was working behind the ...

Beazer Homes responded:
Thank you for sharing with us, Barbara. We are sorry to hear your experience was not what you envisioned when purchasing your Beazer home. However, we are glad to see your customer care team at Highlands Duets has been working diligently to address your reported areas of concern. Please feel free to reach out to our New Home Contact Center at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com for questions or concerns. From all of us here, we thank you for trusting us to help build your future. – Wendy BeazerHomes ...

Total Score 2

Dissatisfactory

Julie V.
Verified HomeBuyer
June 13, 2023
Houston, TX

We bought the condo because its new construction and in a good location, but it's not worth it to experience poor service and construction workmanship! First, the sale person Alej was only nice before contract signed, then he continued "threating" me that if i terminate the contract, I will loose my earnest money! There were leaks on the ceiling and uneven patches on the drywalls that were supposed to be done but since assigned project manager was out for personal leaves for 1 1/2 week, I have to wait until he gets back because no one at Beazer Homes takes over the responsibility. Two ...

Beazer Homes responded:
Thank you for sharing your thoughts with us, Julie. We're sorry to hear that your experience was not up to your expectations. Beazer is committed to ensuring that every home is built with both integrity and quality which includes making sure the job is done right. We are happy to see that your local team has been able to work with you to help resolve this issue. We encourage you to reach out to our New Home Contact Center at (888) 623-2937 with any questions you may have. From all of us here at the Gatherings at Westview, welcome home. - Roland BeazerHomes ...

Total Score 2

Home poorly built

Christopher D.
Verified HomeBuyer
February 09, 2023
Katy, TX

This home was poorly built and was lazily finished, so many spots missing caulk and paint. Hard to get a hold of anyone to get it fixed. My bathroom mirror was installed incorrectly and randomly came crashing down one day, luckily my pets weren’t in there.

Beazer Homes responded:
Thank you for sharing with us, Christopher. We're sorry to hear that your experience with your new home has been less than satisfactory. Here at Beazer, we strive for excellence in all we do, so it's especially concerning when we receive comments like this. We're glad to see that your local warranty team has been able to assist you with any submitted tickets. We encourage you to reach out to our New Home Contact Center with any new concerns. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. Wishing you well in your new home. - Roland BeazerHomes ...

Total Score 2

Too expensive for the quality received

Anonymous
Verified HomeBuyer
November 25, 2022
Tomball, TX

There were a couple of statements made about our lot and the fence in the back that were very important to us and turned out to be untrue. The build took 8 months from start to finish which cost us a lot of money due to rising interest rates. I took too long and there was no relief on the asking price. Overall construction was not what I expected af a home as expensive as this one and the insulation they speak so highly of has not lowered out electric bills anywhere near what they said it would. They have been very responsive on the smaller items that needed to be fixed after move in. ...

Beazer Homes responded:
Thank you for such a candid review. We value all forms of feedback from our homeowners. We will be sure to pass along your sentiments to our local teams to help build a better Beazer going forward. While we are sorry to hear that there has been some dissatisfaction with your home, we are thrilled to know that your local team has been there to help you every step of the way. Please know we are happy to assist in any way we can. our New Home Contact Center can be reached night or day for all of your warranty concerns. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. Wishing you the best in your new Beazer Home. - Roland BeazerHomes ...

Total Score 2

Beazer Homes Reviews in Houston, TX

What Houston Homeowners Have to Say About Beazer Homes.

Beazer Homes

Customer Reviews

Beazer Homes - The represenatives changed several times during the sales process

How the great communication in the beginning went to non-communication

Took a long time

quality of the materials used to build this home

Great Sales Personnel but…

Beazer Homes - Willing to help seems genuine.

Poor customer relations

Not happy with home

Great quality home. Robert and Don were great. Elizabeth not so much.

Beazer Homes - We had some problems with the construction.

Too fast, cheap homes

Good but mis-sold

A decent experience that could have been better.

Not my Dream Home

Communication Desperately Needs Work

Not bad, but not great

They are not trusted on getting things done for the customers. Make sure before you sign your contract get someone to inspect your home and make Beazer sure Beazer stand by their word.

First home experience okay but not what I was expecting

Undetermined at this point

My realtor went above and beyond.

Buyer beware

Bak

Dissatisfactory

Home poorly built

Too expensive for the quality received