Beazer Homes Reviews in Houston, TX

I bought my townhouse from Beazer Home and moved in this July. Everything was perfect and I told all of my friends that Beazer Home is a perfect builder I recommend if they want to buy a house from Beazer Home. Until after I moved in two months when I got my first month water bill, I am really disappointed that Beazer Home do not take care it. My first month water bill was $596.3. I called MUD and Beazer Home warranty to check if there was any problem on water meter or any water leakage at my home. Finally Beazer Home help me figure out it was caused by the sprinklers setting. The default was setting 90 mins per time, 4 times per day!! They help me change the setting back to normal, but it was too late. Since my first month water bill came late, even though they changed the setting for me immediately, I still got another high water bill in the second month -- $308.54. I spend around $900 for the water fee because of the ridiculous default setting. Beazer Home probably would say it’s my responsibility for controlling sprinklers setting since it was happened after closing. This is my first home, I never owned a house before. I was living in apartment so that I never learned how to setup and control sprinklers setting. Beazer Home did not give me any guide line of the sprinkler system when closing. Every electrical appliance from Beazer Home was with an user guide left at my home, except sprinkler system. Although we have orientation when closing, it still did not work well for me because how can I memorize every step of setting without any documentation on orientation day? The builder told me the default setting was good and I just turned it on to auto mode then I was good without any changing. I trusted Beazer Home since everything was running good, I thought I was good and just followed the default setting for the first three months to help my new grass growing and I will change it after when my grass grow well. The builder also told me there was a sensor and will shut down the sprinkler system if it rained a lot so that I don’t have to worry about it. But after I got my water fee, I found the guide line from the builder is wrong!! I paid total $900 for this ridiculous default setting. Actually the high water fee was also happened on my neighbor who share the same wall with mine. This is not their first house, but it still was happened to them. So I believe the root cause and the problem is "we trust Beazer Home". Additionally, I never got the key to lock the sprinkler system box. The builder did not give me the key!! I asked for the user guide and the key, but the builder told me he did not have. It does not make sense since it should come with the box. I did not get them until I asked Beazer Home warranty service last week. Finally they found a key and an use guide for me. When the guy stopped by my home, he found the weather sensor was inactivate!! It was inactivate until the guy stopped by and activate it for me!! This is the other missing that Beazer home made! I did not have the user guide, I even did not know it was inactivate and how can I know I should activate it? I am really disappointed with Beazer Home! I tried to communicate with them about my concern, but so far there is no any response. They just told me since the sprinkler system works fine, nothing they can do for me. That's it?? They even do not think it's their missing so make me pay the high/crazy water fee!! They even told me the default setting is normal for a new home. Who would like to pay $900 water fee for sprinkler system? Is it normal for a family? I don't know if there is any other surprise will happen which has not been found. so far based on the experience I have, I would not recommend to buy a house from Beazer home since it is not a good builder that we can trust. Their response is really make me feel disappointed!! ... More

This purchase is our second home in the same neighborhood in less than a year. In the new house, The AC unit outside the house has been putting on some rocks with the time are getting displaced and the AC unit is at high risk, we asked for a feedback/repair we have been waiting no new In both houses we have one side all year long muddy because there is no proper drainage this is bringing all kind of bugs so there is no way you will enjoy your backyard or you will walk on the side of your backyard we tried everything but nothing is working, by the way all the neighbors are having the same issue Where is Beazer to take actions? And ASAP ... More