Bloomfield Homes Reviews

Things can improve if the follow up on issues and concerns get done.

My first home was built by a different builder at a simillar price point and the design, build quality, workmanship, response to issues, customer issues, etc. were far above that of Bloomfield. Prior to and since moving in I have had issue after issue and have been unimpressed to say the least by the home. Plumbing issue in the second bathroom in the wall. The new wall had to be cut out to repair. How was this not tested? Crack in the ceiling of the main hallway at closing, they repaired, and it came back worse in less than a month. Builder didn't even want to fix it. I was told the builder couldnt put an outlet in a certain spot out of the mirror on the actual wall, yet they did it in the model. Go figure. Drainage issues I addressed at the beginning continue to be an issue. They were not much help at design time. They did a horrible job leveling and putting backfill. I would not build with them again. ... More

Well, first of all the house was not professionally cleaned. I know I was out of state, but the Home Builder should have caught a lot of these problems. I've had to have warranty work fixed and I have an issue with having so many floor tiles to be replaced. Also, my two bathrooms need to be re-grouted and for being a new home they should've been grouted correctly the first time. I also have a window in my master bathroom that the windowsill is not finished so the workmanship is not there for me.

We had a lot of issues before closing and builder was VERY slow with fixing them. We had to push closing date, because only half of the issues have been fixed.

Seller was great. I had lots of issues with the builder about not addressing issues I brought up during construction and prior to closing that were supposed to have been resolved. Whenever I reach out for an issue I got the feeling that he was irritated with my requests despite me having no irritation in paying the money for the house. This was a transaction - I pay and you deliver the goods as promised. Bloomfield did not keep their part as I am still dealing with repairs which is very inconveniencing as I have to adjust my work schedule. I have been very disappointed with this process and regret purchasing a home from this company and I have dissuaded people who have asked me from doing business with them. To date the work on the mold issue (brand new house) is still ongoing, the attic door has a draft coming in and I am still waiting for that repair. Other things have been fixed but I am so frustrated and tired of the back and forth with your company that I do not even want to bring the other issues I have noticed. I understand that nothing is perfect and mistakes will be made. What bothers me is the fact that whenever I reach out for an issue the impression I get is that I do not know what I am talking about. You are not doing me a favor, this was a business transaction and I have done my part and expect Bloomfield to do theirs. I would hope that me being a woman has nothing to do with it. ... More

Construction manager was let go during the build process and we were never told. We had to continually ask for a status. Once we closed we didn’t receive a welcome package. We had to ask how does warranty service does work. We were never told Ranger offered free automation. Every time we asked questions we were made to feel like we were a burden on them. Once we moved in we were unaware there was a small gas leak in the fireplace. All the network jacks we had requested were installed with phone jacks. When we brought it up to warranty service guy he rejected it because he said it would cost Bloomfield money. I had to contact VP of Bloomfield just to get a resolution. The only person always cheerful and very helpful was Audrey, design consultant. ... More

Customer service is practically non-existent. Sales person is great, but everyone else was poor; particularly the person who did the walk-through with me.

Unfortunately we received the house with many details to fix and of very poor quality. It was not what we expected, we are disappointed. Would NOT recommend it!

Please know that a Bloomfield Home is a tract home. They speak of the quality in their homes, but they do not deliver. Bloomfield Homes has no quality control. They want to build a home and move on to the next home. Materials and workmanship are lacking in quality. Sales manager and warranty manager display minor interest in purchaser satisfaction.

This is my 3rd and most expensive new build. Unfortunately, this has been my worst homebuying experience. First, my keys were given to me in a ziplock bag. Contractors did not clean home...in fact, carpets were stained from red dirt. My advice to other customers is to please make sure ALL repairs are completed prior to closing. This company only allows one (initial) walk through...they do not record recommended fixes. Approximately 80% of recommended repairs were NOT completed prior to closing. In less than 30 days, I have had 15+ contractors in and out of my home to fix different issues that should have been fixed before closing. But because they do not allow a 2nd walk through, there's no way to verify if repairs were completed. Hired contractors are subpar and does shotty "patch work ". Warranty department (Shane and Ralph) is very defensive and accusatory, doesn't honor repair requests in a timely manner. Contractors do not show up on appointment date/times. Warranty department states "they don't control contractors ". Overall, I would not recommend this company. The shell is gorgeous, but I believe several short cuts have been taken. Plus, customer service is everything when trying to resolve concerns...this company (my region) lacks professional. ... More

We went with Bloomfield expecting a great buying experience, yet it became a nightmare for us and our realtor. Communication is horrible and the least important piece of the buying experience to them. There is no clarity between builder and buyer which raise many red flags. We love our home, but the struggle to get to this point will not be forgotten. Bloomfield also need to do a review of their sub-contractors very poor craftsmanship of their homes.

The actual purchasing process went very smoothly, just the occasional hiccup as one would expect in any process. The workmanship and materials, however, are terrible. Cabinet trim separations, rusted fireplace screen, exterior trim that wasn't painted, paint slopped onto the window frames, concrete that crumbles by hand and has mesh/cables coming out of it, no touch-up kit for paint, paint and texture cracked and flaking off of the walls in EVERY room, popouts in the driveway concrete, dried mortar all over the bricks, damaged volute (wooden first step) improperly installed, AC registers that cannot be adjusted because they were jammed into holes that were the wrong size, fireplace brick with mortar all over it, paint flashes and drips on every single wall, drawers with bent rails, a pot filler that was GLUED to the wall - not screwed on to the backplate, etc. It goes on and on. The warranty manager is fairly responsive overall, but the workmen he says are going to call or come out often don't call and sometimes don't even show up after they are scheduled. Really disappointed. The house is just slapped together in hopes they make it past the warranty period before it falls apart. ... More

Sales person lies and uses selective language to help lock you into a contract. During the construction the lies won’t stop even if you present evidence to the staff. The quality of work needs much more supervision from the project manager. From broken tiles to areas where grout is was missing by to areas where tape and beading is is flaking to areas not taped. Glass shower enclosure glass was loose and scullion wasn’t applied yet project manager presumes this is how it should be.

Keep your promises that will be good.

Our home buying experience with Bloomfield has been the worst customer service experience of our lives. We were informed, mid covid (August 2020), that we would be closing 4-6 months after signing, that was not the case. We ended up closing almost 12 months after signing. The only time we got information of possible delays on our closing date were when we reached out to Jason, and his forecasts were always months off from the truth. Keith clearly lacks any customer service experience and has very little organization skills. Keith waited until the day before we were supposed to close to order our survey or let our appraiser into the house, despite our appraiser attempting for over a month. Obviously this led to more last minute delays which affected us tremendously as we had taken off from work and scheduled deliveries/movers. After finding this out, we sent a buisness appropriate email to Keith expressing our dissatisfaction. Keith then purposefully ignored our emails and we only received a response when we happened to run into him at our residence. Keith advised us he did not respond to our Emails because they were "hostile." We're still trying to get things, that Keith said he would handle prior to us moving in, fixed- such as our shower drain being higher than the shower floor. I could not, in good faith, recommend Bloomfield home to any family or friends in the future ... More

Just be very careful about the job being done

Not a great service

Things have been messed up in my house that are covered under warranty. but getting them to take care of it seems to be an issue

First time home buyer, and I feel like I was sold a dud. Warranty claims take forever to process.

Before closing there were a lot of promises kept to repair issues that were found, after closing I was advised to create a list of repair items. It has now been also 90 days after closing and I still have yet to have all lf the repairs issue acknowledged and or fixed. The project manager tends to deny every issue that I find and tried to state that any issue found would.not be fixed until the 1 year inspection after I read the warranty document that states that I should be getting issues fixed as soon as possible. My sod is dead and I advised the project manager as such and have been getting the run around due to the warranty that expired for the sod 30 days before I closed, the landscapers stated they are no liable due to time frame and it is up to the builder to resolve. On a scale of 1 to 10 I would give a 1.5, there is absolutely to communication, I have had to tell the project manager to give me the information for the vendors in hopes that this will expedite repairs but instead they still go back and forward about who is responsible to repair each item. I am starting to feeling like I need to seek outside assistance in order to get my issues resolved because no one seems to listen or care about the issues that are still under warranty. ... More

We made your builder aware that the Ac wasn’t working upstairs 6 weeks prior to closing. It wasn’t fixed on time and we were forced to move our closing back. We did our blue tape walk through and some of the issues were ignored. I brought this up to the builder and he told us that he could move the closing back again when he knew that we had to be out of our other house by a certain date. We could not move our closing back again. For us this ruined what would have been a great experience.

We are basically happy with our home, but only because we like the design and location. Bloomfield has been a chore to work with throughout the selection, build and start of the warranty process. Jason, the builder rep., was very inconsistent with what options were offered compared to other Bloomfield owners, and when we discovered some of these options, we were told "you can fix that after closing, no changes are allowed after the contract is signed." Additionally, items like "upgrading" to comfort height toilets incurred an upcharge of $200 per toilet - essentially meaning we bought double the amount of toilets for the house. Also, elements like 8' front doors were offered, but not any of the other designs were suggested. At move in, there were paint splotches all over the ceramic tile; the baseboards on the staircase and upper level were painted AFTER the carpet was installed; water heater was set to vacation mode; hot water valve for the soaking tub was not turned on; windows were filthy, etc... I could provide about 30 additional examples of items that were wrong and will have to be fixed either by us, or through the warranty process. While we will eventually love our new home, we are 45 days in and there are still too many problems that need resolution that are preventing us from truly enjoying our new space. ... More

We have built before with Bloomfield, but this experience was quite different. Unfortunately, the Project Manager, Floyd Argue, decided that he would not fix any issues on the house and actually asked us not to contact him with concerns. He struggled with basic knowledge of the building process and was not available for questions, concerns, or even basic walk through.

Unfortunately, my home buying experience with Bloomfield Homes has been horrible so far. On my closing day (Oct 17) approx 75% of final repairs were not completed as promised. To make matters worse, Jared, the project manager was so disrespectful and threw a tantrum when asked about said repairs. He does not take accountability in making sure that Bloomfield Homes are completed to their once reputable standards. Two weeks after moving into my home I experienced a leak in my ceiling that was supposedly repaired prior to closing. I also experienced a gas leak in my two days before Thanksgiving. There is not a rush to get any repairs done after closing( even though they are in writing). I had to contact the coporate office to get any repairs started. The quality of my home is subpar as well as my neighbors. ... More

The initial sales process and staff was wonderful. However, the end of the construction and closing was atrocious. Items called out during the walk through were not addressed in a timely manner. I submitted a report from my home inspector and those things were not addressed as well. Most were finally addressed after I moved in but my closing was delayed because of these issues and I just wanted reassurance that the things would be taken care of. In my opinion, Bloomfield at corporate or my neighborhood construction management had no motivation to get these done and me the home owner closed and in my home. Bloomfield doesn’t seem to care about craftsmanship and look of their home. There is apparent flaw or need to re-engineer the space where the dishwasher is placed. There is a gap on either side of dishwasher and you can humanly see either the space need to be a little smaller but Bloomfield’s stance is that’s the way it is. They are consistently wrong because it’s same way in their models. I never seen a dishwasher installed this way and this is not my first new built home. However, they won’t address and their attitude is that’s the way it is deal with it. Very sad for the price of their homes. ... More