Bloomfield Homes Reviews in Dallas, TX

Overall, the home was here as we agreed, but there a lot of things that could have been done better. Issue: Certain things were decided for us that could have taken our input. Discussion: While this is not a total custom build, a few preferences decisions could have been requested to make the experience better. For example, the builders mistakenly put an outlet on our fire place. Mistakes happen, which is okay, but they could have asked us if we wanted it or not. Instead, they just left it there and wired the entire living area through it. Recommendation: Indy should pose more questions throughout the process. Issue: Indy failed to communicate where the gas lines were in the neighborhood Discussion: In the model home, we saw a gas stove and found it that it only came with the deluxe kitchen. So we added a deluxe kitchen thinking we would get a gas stove only to find out a week before closing we don't have gas. Recommendation: Clearly communicate where the gasoline are so that buyers know what their investment consist of. Issue: Indy does not use her assistant Discussion: it seems as if Indy is the only one who knows anything. The assistants are not trained or informed on the process. Recommendation: Indy needs time to train her team so that they provide value to the process. Issue: There is not a deliberate effort to strive for EXCELLENCE. Discussion: The home is built with the EXPECTATION that several things will be wrong, instead of trying to get things right the first time. I am sure this is simply part of the business model, but that should be communicated early on. Issue: Out of state home buyers Discussion: We were out of state home buyers and was not able to be here for the entire process. Other home builders have several meetings with owners to ensure things are build to the desires. Bloomfield did not have ANY meetings between us selecting upgrades and the walk through. That should not be the case. The entire process takes about 10-12 months so things could change from the start to closing. Recommendation: (1) Bloomfield should have at least two more meetings before the foundation is poured and before dry Wall goes up. Recommendation: (2) if you are out of state, You need someone who really knows your house to check up on everything on a weekly basis. High Point: Home Warranty Discussion: It is EXCELLENT!!! But it has to be because the house is not built to be excellent. David even allowed me to use it just to get someone to come out to look at our grass. Thanks David. Recommendation: Use the home warranty for everything. High Point: Indy allowing Disabled Veterans Benefit Discussion: My favorite interaction with Indy is when she ensured that I got all the savings because I was a veteran. I'm not sure what authority she has, but everything went according to what she said. Thank you Indy. 3 of 5 stars. No one is unprofessional, but at the same time, things could be so much better if customer service was the goal. ... More

I do not wish to do so at this time.

Chris and Brandon were great to work with. Some materials Bloomfield uses are not equal in quality to the price of the home.

My home buying experience was not how I thought it would be.after we closed and moved in we found a lot of things that needed to be addressed.but should have been addressed before we moved in.we are still finding things that needs to be addressed.they are being addressed but slowly. It’s just that a home that cost this much money for us everything inside and out should have been more on point. I know some things might be found,but not this much.

I purchased at the beginning of the pandemic and dealt with supply shortages, etc. so purchasing now may be quite a different experience, but it was frustrating when you're expecting 8-10 months for a build and it takes 17 months. Overall at the end I am happy with the house and since I locked in my price before the surge in prices ended up with a good equity in my house.

It is really hard to give a review on a product that for one reason or another was delayed 6 months. However, I would like to give 5 stars to Travis for his great job and effort to try to finish our home despite all the external issues. I’ve been in the house for a month and I’m really enjoying the house. There are a few minor issues that Bloomfield needs to come back to fix but overall I love my house.

Mike is good pretty good at communication but overall not the best especially with the finance company.. The part of contract that we had to sale our home by roofing stage. But the Bloomfield is an estimate which essentially could have put us homeless with the estimate on Bloomfield’s side. We ended up purchasing a home which we had no choices. The plumbing line had to be worked on x2 in the first week due to construction debris not being taken care of. The water to the dishwasher was not connected. The fence is bars showing one side then not on then showing then not no consistency with it. Just grateful we are finally in a home. ... More

Matt and Sam were great. Our one issue was a couple promises were either missed or miscommunicated. We were told we could get the cabinet handles (in their sample showroom) but when we closed on the house the cabinets had no handles. We were then told they don’t normally add handles. We were not told that initially and it added to the feeling that we were told things at the beginning in order to get the sale. We were also promised a half glass back door that never happened. Post close, we’ve seen multiple social media posts from our neighbors that they’ve had similar experiences.

Cabinets in kitchen and bathroom not thought out very well. Existing patio not large enough.

I feel that there were corners cut when building this home. I can’t name ALL of them because there are so many. My thought is they had new workers that were starting out and my house was the test dummy. I would have liked my home to be of the same quality as the model home but one all the issues are fixed this could be a good home.

We went into contract mid-build. Framing and roof were completed. The builder was not very flexible with changing design choices. It was very much take it or leave it. There were many things that could have been changed such as fixtures, faucets and door hardware that we were not allowed to change. In fact after just two change requests we were told to stop asking. I get that it was a seller's market but we had to spend nearly $20K after closing on items that the builder could have let us change mid-build. Super frustrating and I won't be buying another Bloomfield Home.

So the over home buying experience will come in various way. Closing was great as it was quick and well organize with all documents. The financing part was the headache and will remain anonymous on who we started out with but it was confusing, unclear and at time very degrading in communications. The lender we closed with made it clear and less stress with clearer numbers that made sense in my decision to change lender. The staff that works directly with Bloomfield are great, straightforward and to the point and I appreciate each staff I have met on this journey. I don’t have a great review for the value as the appraisal came out lower therm the listing price of the home and Bloomfield did reject the appraisal amount which was disappointing but we still made the decision to move forward as we really do love the home we are in and the community we reside in. As far as the staff with any issues we have notice within the structure or material of the home, the team has for the most part been prompt with response/assistance. ... More

We like our home & location.

This was my 1st and only home buying experience, so I have nothing to compare this to. This review is just my opinion. In general they did meet my expectations. They are definitely not perfectionists. I have heard horror stories about other builders, my experience was overall/generally positive.

Channa was great. She was always available, the job site was clean and any issues were addressed. I'd work again with Channa any day. I'd never work with Patrice again, and the selection process was chaotic and ridiculous. I've turned numerous friends and family away from Bloomfield at union park because of Patrice.

Poor Design center. Too small and cluttered. Design center in Frisco was in upstairs room. Difficult/impossible for Handicap clients to access.

We have had a number of issues with our new home. These have ranged from a massive leak in the utility room that damaged the drywall to unfinished areas under the sink. Our latest issue seems to be another water leak that has led to a water bill for 25,000 gallons of water and what seems to be a loose screw or wire that was in the garbage disposal (our first use of it was greeted by a sharp metallic sound). We enjoy the home and it looks nice, but it just feels like a never ending chain of problems that we have to deal with. My wife felt so very good about the home when we bought it. She was excited and it felt like it would be some place she could make her own and that she would enjoy. As of now, I feel she has become a bit exasperated with the home. There just seems to be always another issue that is going on as we continue to live here (its been about 2-3 weeks that we have lived in our home now). ... More

After about 6 weeks in our home it seems to be of good quality; however they appear to be slow in fixing the list of items identified during final walk through and during our first days in the home. There is a lack of communication on the status of any action being taken on the list.

I've been in my home one month and 10 days and due to carelessness have had a water leak. I've been without the complete use of my kitchen since May 28th. The Bloomfield representative has been excellent getting the situation resolved, however nothing was offered for this inconvenience until I asked. One can expect some things to be corrected but not a water leak.

I wish someone would have fully explained that there is three years of home automation service included with the purchase. The home automation company began calling me on my way home from closing and was very pushy making me think they were just another salesman. Warranty department needs improvement. I called in a warranty issue on December 4 and was never contacted by the subcontractor. Almost a month went by and I had to contact the subcontractor and begin the process with them. I specifically asked Bloomfield if the A/C units were conventional units or heat pumps and was told they were conventional. Wrong answer. They are heat pumps. ... More

My overall experience in building with Bloomfield Homes was just okay nothing to rave about. Communication from the builders was not proactive and the overall quality of materials and workmanship is below expectations. When selecting upgrades, It's important to keep in mind that you paying for the aesthetics not the aesthetics, quality material, and quality workmanship. For example, selecting shaker cabinets and the premium kitchen upgrade came with visible nail holes, rail hardware that doesn't support the drawers, and dinged-up drawers. We are also still trying to clean up residual gunk that was left on our upgraded tile floors... During the final walk-through, we were constantly reminded that those items were just “cosmetic” issues and that would be fixed... ... More

The house is very nice whoever did the yard did a terrible job. The slope in the back yard is huge, there is missing sod and very uneven. I would be embarrassed to claim the workmanship.

1. Mailbox keys were lost and took 4 weeks to get resolved. 2. Trim on kitchen island was not adhered and came off. Hoffman came and repaired. 3. Drawer on kitchen island is hard to close. Hoffman came and repaired but I don't believe the fix will last. 4. Cabinets have scuff marks that were supposed to be repaired by contractor but did not happen. 5. Was supposed to receive a paint and trim touchup kit but that did not happen. 6. Utilized Guardian security which is recommended by Bloomfield and was told some of the security features do not work with the dimmer switch installed on the front porch and should be replaced with a rocker switch but this is not covered by warranty. 7. Fence in front of AC unit should have an access gate. If there is an issue. a repair tech will have to walk completely around the house on hazardous sloped landscape. ... More

I understand that Covid is messed a lot of things up, but to take more than 13 months for basic house is ridiculous. Also, not to be able to make any changes at all was frustrating. You should call yourself Bloomfield track homes. I will say that the communication or lack there of was the biggest issue for us. From the salesman to the builder it was terrible. And the attitude that we were so lucky to even be getting a house when there were so many on the waiting list. We still over paid for a basic home, but I guess we should be grateful. This is our 4th home to build and by far the worst experience. ... More

Getting small things repaired for a new construction home is a challenge. The warranty people are responsive but the time frame to follow through with getting things fixed end up being delayed Example: Dishwasher, floors, fence, and tub need repair in my new construction home. Scheduling for warranty items only occur during the week day from 8:00-5:00, so it's challenging to get things fixed when you work. I'm still waiting on touch up paint to be delivered and I was told that it would be left in the house when I did the orientation. Overall, I like my new home and I think the finishes are beautiful. but it requires multiple requests for additional time and follow-up check-ins in with the warranty people to get things fixed. I will also note that this is not my first purchase of a home. This is my 3rd home and the 2nd home that I purchased was also a new construction home. I didn't have this many issues that needed to be fixed with either of the other two homes so my expectations were that I wouldn't have to have as many things fixed in my house if I bought a new home. ... More