Bloomfield Homes Reviews in Dallas, TX

We were not able to get upgrades we requested. Slab was poured early for plumbing requests. We did not have walk-thru prior to sheetrock installation and some outlets were no in our preferred locations. At times some frustration having appointments delayed or rescheduled. If not for a sound deal and some resolutions made, this rating would be less.

Overall, Bloomfield builds a great home. The only issues we had were a result of poor communication with the developer and utility services such as AT&T internet. Once we moved in we didn't have internet for a month. In addition, the pre wiring completed by the builder for internet is outdated. AT&T has had fiber direct for quite sometime now and the wires that are hanging (eye sore, hide them in a box) out of the closet are of no use. Finally, we have had to go to the post office to collect our mail as the developer failed to communicate with the post office and have keys ordered for the cluster boxes. A lot of the issues were not the fault of Bloomfield; however controls should be in place to capture these items beforehand. ... More

Once I signed contract I never heard from anyone

I chose the Caraway plan, which is a lovely, spacious floor plan. The bedroom sizes are nice. My building process was a bumpy and unorganized first few months with the initial two community managers. Once Matt came onboard, communication was clear and consistent, he immediately cleared up all of the confusion in my documentation and I felt much more confident about the process going forward. The builder was not closely involved in overseeing the contractors work. There were items pending for weeks that could have been resolved much earlier and prevented the delay in my closing. Work that was done very poorly, sloppy even, was primarily the wall texturizing and painting. Upon multiple request fixes were completely but that shouldn't happen. Another disappointing discovery are the cabinets. They are the cheap particle board type, not wood. For the cost of the home, I expected better. You should know that you also can't paint them either because of the material, they'll swell; so, choose your color wisely. ... More

Overall, the home was here as we agreed, but there a lot of things that could have been done better. Issue: Certain things were decided for us that could have taken our input. Discussion: While this is not a total custom build, a few preferences decisions could have been requested to make the experience better. For example, the builders mistakenly put an outlet on our fire place. Mistakes happen, which is okay, but they could have asked us if we wanted it or not. Instead, they just left it there and wired the entire living area through it. Recommendation: Indy should pose more questions throughout the process. Issue: Indy failed to communicate where the gas lines were in the neighborhood Discussion: In the model home, we saw a gas stove and found it that it only came with the deluxe kitchen. So we added a deluxe kitchen thinking we would get a gas stove only to find out a week before closing we don't have gas. Recommendation: Clearly communicate where the gasoline are so that buyers know what their investment consist of. Issue: Indy does not use her assistant Discussion: it seems as if Indy is the only one who knows anything. The assistants are not trained or informed on the process. Recommendation: Indy needs time to train her team so that they provide value to the process. Issue: There is not a deliberate effort to strive for EXCELLENCE. Discussion: The home is built with the EXPECTATION that several things will be wrong, instead of trying to get things right the first time. I am sure this is simply part of the business model, but that should be communicated early on. Issue: Out of state home buyers Discussion: We were out of state home buyers and was not able to be here for the entire process. Other home builders have several meetings with owners to ensure things are build to the desires. Bloomfield did not have ANY meetings between us selecting upgrades and the walk through. That should not be the case. The entire process takes about 10-12 months so things could change from the start to closing. Recommendation: (1) Bloomfield should have at least two more meetings before the foundation is poured and before dry Wall goes up. Recommendation: (2) if you are out of state, You need someone who really knows your house to check up on everything on a weekly basis. High Point: Home Warranty Discussion: It is EXCELLENT!!! But it has to be because the house is not built to be excellent. David even allowed me to use it just to get someone to come out to look at our grass. Thanks David. Recommendation: Use the home warranty for everything. High Point: Indy allowing Disabled Veterans Benefit Discussion: My favorite interaction with Indy is when she ensured that I got all the savings because I was a veteran. I'm not sure what authority she has, but everything went according to what she said. Thank you Indy. 3 of 5 stars. No one is unprofessional, but at the same time, things could be so much better if customer service was the goal. ... More

Overall the experience has been just okay. There were a number of issues brought up during our walkthrough that are still unresolved after 10 weeks of living in our home. Promised due dates continue to be missed.

I was not intimated about the transition of hardware, the time i signed the house and then there was transition and i got a house with some new and some old hardwares with different colour combinations. I asked them to replace to any of the one alike combinations but i got a very good response saying that we can’t do anything its “corporate decision” Apart from this mismatch, pretty satisfied with the overall construction and the quality.

I do not wish to do so at this time.

Bloomfield has nice design options and homes at reasonable pricing, but they charge for almost everything to upgrade. We’re happy with our home but found a lot of issues with the details and workmanship. They are responsive and try to solve the problems however. I would say they are an average builder from my experience. Probably wouldn’t not use them again if I had the choice.

I wish someone would have fully explained that there is three years of home automation service included with the purchase. The home automation company began calling me on my way home from closing and was very pushy making me think they were just another salesman. Warranty department needs improvement. I called in a warranty issue on December 4 and was never contacted by the subcontractor. Almost a month went by and I had to contact the subcontractor and begin the process with them. I specifically asked Bloomfield if the A/C units were conventional units or heat pumps and was told they were conventional. Wrong answer. They are heat pumps. ... More

Chris and Brandon were great to work with. Some materials Bloomfield uses are not equal in quality to the price of the home.

My overall experience in building with Bloomfield Homes was just okay nothing to rave about. Communication from the builders was not proactive and the overall quality of materials and workmanship is below expectations. When selecting upgrades, It's important to keep in mind that you paying for the aesthetics not the aesthetics, quality material, and quality workmanship. For example, selecting shaker cabinets and the premium kitchen upgrade came with visible nail holes, rail hardware that doesn't support the drawers, and dinged-up drawers. We are also still trying to clean up residual gunk that was left on our upgraded tile floors... During the final walk-through, we were constantly reminded that those items were just “cosmetic” issues and that would be fixed... ... More

The house is very nice whoever did the yard did a terrible job. The slope in the back yard is huge, there is missing sod and very uneven. I would be embarrassed to claim the workmanship.

1. Mailbox keys were lost and took 4 weeks to get resolved. 2. Trim on kitchen island was not adhered and came off. Hoffman came and repaired. 3. Drawer on kitchen island is hard to close. Hoffman came and repaired but I don't believe the fix will last. 4. Cabinets have scuff marks that were supposed to be repaired by contractor but did not happen. 5. Was supposed to receive a paint and trim touchup kit but that did not happen. 6. Utilized Guardian security which is recommended by Bloomfield and was told some of the security features do not work with the dimmer switch installed on the front porch and should be replaced with a rocker switch but this is not covered by warranty. 7. Fence in front of AC unit should have an access gate. If there is an issue. a repair tech will have to walk completely around the house on hazardous sloped landscape. ... More

My home buying experience was not how I thought it would be.after we closed and moved in we found a lot of things that needed to be addressed.but should have been addressed before we moved in.we are still finding things that needs to be addressed.they are being addressed but slowly. It’s just that a home that cost this much money for us everything inside and out should have been more on point. I know some things might be found,but not this much.

I understand that Covid is messed a lot of things up, but to take more than 13 months for basic house is ridiculous. Also, not to be able to make any changes at all was frustrating. You should call yourself Bloomfield track homes. I will say that the communication or lack there of was the biggest issue for us. From the salesman to the builder it was terrible. And the attitude that we were so lucky to even be getting a house when there were so many on the waiting list. We still over paid for a basic home, but I guess we should be grateful. This is our 4th home to build and by far the worst experience. ... More

Getting small things repaired for a new construction home is a challenge. The warranty people are responsive but the time frame to follow through with getting things fixed end up being delayed Example: Dishwasher, floors, fence, and tub need repair in my new construction home. Scheduling for warranty items only occur during the week day from 8:00-5:00, so it's challenging to get things fixed when you work. I'm still waiting on touch up paint to be delivered and I was told that it would be left in the house when I did the orientation. Overall, I like my new home and I think the finishes are beautiful. but it requires multiple requests for additional time and follow-up check-ins in with the warranty people to get things fixed. I will also note that this is not my first purchase of a home. This is my 3rd home and the 2nd home that I purchased was also a new construction home. I didn't have this many issues that needed to be fixed with either of the other two homes so my expectations were that I wouldn't have to have as many things fixed in my house if I bought a new home. ... More

We went into contract mid-build. Framing and roof were completed. The builder was not very flexible with changing design choices. It was very much take it or leave it. There were many things that could have been changed such as fixtures, faucets and door hardware that we were not allowed to change. In fact after just two change requests we were told to stop asking. I get that it was a seller's market but we had to spend nearly $20K after closing on items that the builder could have let us change mid-build. Super frustrating and I won't be buying another Bloomfield Home.

I purchased at the beginning of the pandemic and dealt with supply shortages, etc. so purchasing now may be quite a different experience, but it was frustrating when you're expecting 8-10 months for a build and it takes 17 months. Overall at the end I am happy with the house and since I locked in my price before the surge in prices ended up with a good equity in my house.

Scott was a pleasure to work with throughout the process. Assisted in choosing the best home model and lot. Had a multitude of delays and hiccups along the way that Scott was task with keeping me abreast of, even though almost nine were of his doing. I feel the quality and workmanship of the home suffered because of a lack of supervision throughout the home building process. The trades are in such demand that I think builders are willing to sacrifice quality just to get someone on site. Many of the delays we suffered, in my opinion, we’re absolutely avoidable if our build would have been properly managed along the way. Overall, Bloomfield appears to be a good company but their lack of supervision on our home build process cost us much time and consequently money. ... More

It is really hard to give a review on a product that for one reason or another was delayed 6 months. However, I would like to give 5 stars to Travis for his great job and effort to try to finish our home despite all the external issues. I’ve been in the house for a month and I’m really enjoying the house. There are a few minor issues that Bloomfield needs to come back to fix but overall I love my house.

Mike is good pretty good at communication but overall not the best especially with the finance company.. The part of contract that we had to sale our home by roofing stage. But the Bloomfield is an estimate which essentially could have put us homeless with the estimate on Bloomfield’s side. We ended up purchasing a home which we had no choices. The plumbing line had to be worked on x2 in the first week due to construction debris not being taken care of. The water to the dishwasher was not connected. The fence is bars showing one side then not on then showing then not no consistency with it. Just grateful we are finally in a home. ... More

We contracted for our home in Nov of 20 with a projected completion date of Oct 21 but did not get to close on it until April of 22 in the Oak Hill Ranch development in Cross Roads. Bloomfield honored everything in the contract which was greatly appreciated. We were told about some of the delays that were associated with supply shortages and or damaged materials all during a global pandemic to boot. However, our sales manager left in late 2021 so transitioning to his replacement added to our overall frustration with lack of communication by Bloomfield team members. Frequently we asked for updates and or a schedule on when we could expect work to be done. It was hard to get them to respond and it felt like we were constantly initiating the dialog not them pushing us information. We did not obtain an actual closing date until the week of closing. While the team delivered on almost everything we asked for, they were more reactive than proactive in the final stages of the build, having to correct some improperly installed items. We were also put through an exercise to replace our flooring choice to keep things moving forward, but Bloomfield had no info or samples of the possible replacement flooring to look at or compare quality and warranty. In the future Bloomfield please do a better job of sticking to the schedule you set and have someone give frequent updates to buyers and be prepared with alternative solutions if needed, so they can understand along the way. ... More

So the over home buying experience will come in various way. Closing was great as it was quick and well organize with all documents. The financing part was the headache and will remain anonymous on who we started out with but it was confusing, unclear and at time very degrading in communications. The lender we closed with made it clear and less stress with clearer numbers that made sense in my decision to change lender. The staff that works directly with Bloomfield are great, straightforward and to the point and I appreciate each staff I have met on this journey. I don’t have a great review for the value as the appraisal came out lower therm the listing price of the home and Bloomfield did reject the appraisal amount which was disappointing but we still made the decision to move forward as we really do love the home we are in and the community we reside in. As far as the staff with any issues we have notice within the structure or material of the home, the team has for the most part been prompt with response/assistance. ... More

I had a Bloomfield home built that was suppose to be ready by December but I didn't close until mid March. I hired a private inspector who found several things that needed to be fixed prior to moving in. Most things were minor but Bloomfield made it seem as if it wasn't a big issue. Well if you are having a brand new house built then you want it to look and feel new. Upon moving in some of those things were still not fixed and additionally I found several other things. After only living in the house for a month my closet racks have ripped from the wall causing all of my clothes to fall down and the tile has chipped on the floor. After trying to have security installed, we realized there was no scuttle hole cut out to have attic access. With Bloomfield being a reputable builder, I am very dissatisfied with the way my house was thrown together. I would definitely recommend anyone building a home to hire your own inspector prior to closing and make sure any findings are all fixed. ... More