Bloomfield Homes Reviews in Dallas, TX

Will state up front that we love our new house. It is wonderful, quality construction, a fantastic modern house. We are very happy there. But getting to that point was a painstaking process that almost caused us to pull out. We signed our paperwork on Memorial Day weekend, broke ground in August, yet didn't move in until late the following July. While I didn't expect that 6 to 8 month build the saleslady predicted, I did not think that it would take 14 months. Communication was poor and usually initiated by me. I can handle that part of it, but the excuses I got (when I got any) were poor. City falling behind on inspections, they said. Yet, the other builder in the neighborhood somehow was able to get their houses inspected an finished. The house next door to me, literally, was a vacant lot for at least a month after we secured our space. Yet their house was finished months ahead of ours. Eventually, a new foreman came in and was able to get everything moving and he was honest with us about the delays, which I appreciated. Because of the delays, we missed the Spring/Summer selling timeframe for our old home, which may or may not cost us money in the long run. Love the house and love the quality, but would not recommend this builder or use them again. Not trying to be rude, just being honest... ... More

Defects were found during the building process and pointed out to Project Manager, Instead of properly correcting the issue it would just be covered up instead. There are several issues that are very sub par quality in workmanship.

From start to finish, the lack of communication and poor customer service were glaring issues that made the entire process frustrating and stressful. First and foremost, the communication from Bloomfield Homes was abysmal. There were countless instances where I had to follow up multiple times to get any updates on the progress of my home. Simple questions often went unanswered for days or even weeks, leaving me in the dark about important decisions and timelines. Furthermore, when I did manage to get in touch with someone, the customer service was consistently subpar. Responses were often dismissive or unhelpful, and there was a noticeable lack of empathy or understanding for the challenges I was facing as a customer, primarily due to multiple changes with materials I selected and the quality of construction. Overall, my experience with Bloomfield Homes was a complete nightmare due to their lack of communication and poor customer service. I would strongly advise anyone considering their services to proceed with caution and explore other options that prioritize effective communication, customer satisfaction, and quality of workmanship. ... More

there is lot of pending works when were not completed when the house was handed over to us.

Although I have now closed on a beautiful home, I was highly disappointed in this process. My sales associate was great however, the builde did an awful job. I have multiple photos that show the defects in spliced studs. I was constantly liked to and when I reached out to the builder to discuss issues I was fed even more lies. I came out every weekend to keep an eye on things and basically had to perform the QA process of a build myself. I understand the delays in material that we are experiencing but that does not excuse the builder changing my closing date two days before I am supposed to close. Ryan with Bloomfield is irresponsible and will only tell the buyer what they want to hear. I constantly found beer bottles around the job site and had to address it on multiple accounts with the builder. ... More

We bought a spec home prior to the foundation being laid; however, we were not allowed to change any of the options or color selections. Even though there were several options we would have chosen differently, we were OK with that. We asked for only one thing, to pay for two extra network ports to be added to the five that are included with the house. The sales person initially said yes; but later the builder said “no” and said, in fact, for the five included ports that they would run wires through the walls, but that we would have to go down to Home Depot and buy the ports ourselves and install them after we move in. He said the two extra ports would be easy for the internet provider to add later; but when we moved in, the internet tech told us that because of bad wiring, there was no way to install additional network ports. It turns out that that "no" was the first of many. Various areas of the interior and exterior of the house were not painted. Can you paint this section of wall, or that stair trim? “No.” Door latches do not latch. He said, “You can fix that yourself.” Large gaps between baseboards and floor. He said, "You will have gaps in the baseboard where there are variations in the concrete. All our homes are this way. " When we gave the builder our final walk-through list, he said, "I'll cull through the list and do only what I think needs to be done." When we moved into the house, we found our list printed out and left in one of the drawers with "No" written next to many items. Many rocks, debris, and nails were left in our yard even though we told the superintendent about them. The yard has bad grading; so no matter how we set the sprinklers, there are big muddy sections. Insects made nests in the gaps in our walls where there was no caulk. There are gaps between the cabinets and the wall. The builder said, "We don't caulk cabinets. Our cabinet company won’t because if they have to replace anything, they don't want to have to peel that off." We pointed out that the drywall was damaged next to one of the cabinets; so instead of fixing the drywall, they just filled that big area with caulk. It only looks bad when you look at it. We were told that we would have fiber optic; but after closing on the house, the internet tech said due to bad wiring we could not get fiber optic speed. We were also told there would be two Wi-Fi transmitters. There were two hookup locations but no actual transmitters. Because the foundation was not formed correctly, there was a section of wall between the garage and the study where most of the wall hung out over into midair. When we pointed it out to the builder he said, "This is quite common on the garage wall drops. The concrete company will add concrete under after the frame is complete." You can see where the wall just doesn't look right to this day, and we are concerned that that concrete will start breaking off as it was not part of the original foundation. One of the bathroom cabinets had damage, so when we pointed it out to the builder, rather than replacing the piece of the cabinet, they just added some putty, and did not paint it. The gas was not connected to the cooktop, and a couple weeks after move-in two of the burners stopped working. They said this is not something they warranty. None of the three exterior doors were properly installed. One of them would not latch at all, and one of them would only latch if you hold your mouth just right and shimmy it in. One wall on the inside of a closet had no texture applied to it. There were several light switch covers missing. The house was generally dirty with spider webs in several windows and mud dobber nests in several a/c vents. Most of the mulch at the landscaping is not mulch, but rather just built up dirt, large rocks, and debris. Neither the sales person nor the superintendent kept us appraised of the building progress unless we asked and prodded, something important to us since we did not want to overstay our lease at our previous residence. As for meeting code, we have several concerns. There is one section of roof that appears to be almost flat, something not allowed by code without special types of roofing. Coming from someone who used to be a certified energy inspector plans examiner, I also have concerns about how the house passed code with the level of wall insulation installed. When we bought the house the sales person told us that our superintendent was not good with people but that he did quality work. It turns out in the end, he was good with neither people nor building with quality. He just didn't seem to care about either. With the state of the housing industry being what it is these days, we knew that they did not need us to buy this house. We knew that we had no bargaining power for even something as small as a couple of network ports or paint on the walls. But that doesn't make it right the way we were treated. We know that the builder gets bonuses by mostly just getting the home done within a certain budget. Our superintendent told us he had to meet that margin. We understand that mismanagement at the highest levels of government and business have put the building industry in a tough spot. Workers are these days paid by the government to not work. Labor is short to the extent that skilled labor and true craftsmen are all but extinct. Builders are at the mercy of their contractors and suppliers. So the issues my wife and I have experienced here are difficult to fix. Bloomfield offers an overall good house for the price, but I look forward to the day when customer service and pride in craftsmanship are adequately incentivized by big builders. ... More

There was an issue with one of the window, but it was patched and inspection passed. Then soon after, rain water leaking through the window and damage the windows. Service ticket opened. I pressed the urgent issue due to window leak and caused MOLD. Window service and open up the windows and mold discovered. The service men tried to patch the window up without proper testing for leaking. After weeks, they decided that they ordered new windows. The room is not usable for more than a month now. I don't know when it will be done properly. I don't know where to voice my concern, because seems like nobody care about mold in the house we live. I guess since they don't live there so they don't care. ... More

From my personal experience, don't expect to get all of the deficiencies corrected . You may be left with problems to repair yourself or hire someone else to repair. Some are major issues and some are minor.

The initial process was fantastic. We had a great time designing the home. Even the initial build seemed to go without a hitch. The problems started once we had to wait on windows for 6 weeks and it went downhill from there. So far for the money invested in not impressed at all.

Can discuss over phone

We are a first time home buyer, and we had high expectations, and we were very excited with our first house! We moved on May 31, 2019, and for our surprise, a lot of things on the house were unfinished having knowledge before the closing day of such problems and details. Today is July 7th, 2019 and we continuos having sketchy stuff like the doors of the study room are unpainted, the paint details in the rest of the house are incomplete. We never received the set of the different paint colors used in our home to fix accidents that happened during the moving process. We asked M. for everything we needed (for the second time, the first time was during the walkthrough before the closing.) Today day they have done some of the work. We received the sample floor kit; the master bathroom sink was fixed, a problem we had under the island on the kitchen was resolved. Also, the texture was changed under two of the arches that needed it. However, we discovered now that the bathtub on the master bathroom has no hot water; the water is only a little warm. We are VERY DISAPOINTED with the company. How do you want to be considered a trustworthy company if we are leaving for a month and 21 days in an unfinished house? Just a scenario to illustrate our frustration: Is the day of our closing, but unfortunately, we haven't the money needed complete. We are sure you don't wait for us a month or two to have the cash on hands, and then proceed with the closing. For us, this situation is very unethical and unprofessional. We are unsatisfied with the quality of the work and the termination of our house details. ... More

Poor workmanship and a lack of attention to detail. Ceiling leaked, yard drainage issues, lost water pressure, poor caulking/weather stripping, many things not leveled/are crooked, cabinets now starting to crack, retaining walls cracking. The list goes on. I've only been in the home a couple of months. My high marks go to the responsiveness to issues as the builder in this area has been great to work with and really seems to care. He makes sure to get our issues resolved when we make contact. I was just hoping for better quality at this price point and not to have this many issues so early on in ownership. Overall, the house is still beautiful. I'll give it half a year and if I don't run into anymore issues I will up the star count on the review (if updates are possible). ... More

My Primrose V is a beautiful home, I am actually enjoying today. What I am disappointed with is the workmanship issues that I am constantly finding, I can forward pictures if needed.Some issues were promptly taken care of by Jason while others made known to him have been lingering.I have actually fixed some issues myself because of the delayed response from Jason.I would really like for someone to visit my home so that I can cover all workmanship issues and help future Bloomfield customers enjoy a better product.

Things can improve if the follow up on issues and concerns get done.

We had a lot of issues before closing and builder was VERY slow with fixing them. We had to push closing date, because only half of the issues have been fixed.

Seller was great. I had lots of issues with the builder about not addressing issues I brought up during construction and prior to closing that were supposed to have been resolved. Whenever I reach out for an issue I got the feeling that he was irritated with my requests despite me having no irritation in paying the money for the house. This was a transaction - I pay and you deliver the goods as promised. Bloomfield did not keep their part as I am still dealing with repairs which is very inconveniencing as I have to adjust my work schedule. I have been very disappointed with this process and regret purchasing a home from this company and I have dissuaded people who have asked me from doing business with them. To date the work on the mold issue (brand new house) is still ongoing, the attic door has a draft coming in and I am still waiting for that repair. Other things have been fixed but I am so frustrated and tired of the back and forth with your company that I do not even want to bring the other issues I have noticed. I understand that nothing is perfect and mistakes will be made. What bothers me is the fact that whenever I reach out for an issue the impression I get is that I do not know what I am talking about. You are not doing me a favor, this was a business transaction and I have done my part and expect Bloomfield to do theirs. I would hope that me being a woman has nothing to do with it. ... More

Customer service is practically non-existent. Sales person is great, but everyone else was poor; particularly the person who did the walk-through with me.

Unfortunately we received the house with many details to fix and of very poor quality. It was not what we expected, we are disappointed. Would NOT recommend it!

Please know that a Bloomfield Home is a tract home. They speak of the quality in their homes, but they do not deliver. Bloomfield Homes has no quality control. They want to build a home and move on to the next home. Materials and workmanship are lacking in quality. Sales manager and warranty manager display minor interest in purchaser satisfaction.

This is my 3rd and most expensive new build. Unfortunately, this has been my worst homebuying experience. First, my keys were given to me in a ziplock bag. Contractors did not clean home...in fact, carpets were stained from red dirt. My advice to other customers is to please make sure ALL repairs are completed prior to closing. This company only allows one (initial) walk through...they do not record recommended fixes. Approximately 80% of recommended repairs were NOT completed prior to closing. In less than 30 days, I have had 15+ contractors in and out of my home to fix different issues that should have been fixed before closing. But because they do not allow a 2nd walk through, there's no way to verify if repairs were completed. Hired contractors are subpar and does shotty "patch work ". Warranty department (Shane and Ralph) is very defensive and accusatory, doesn't honor repair requests in a timely manner. Contractors do not show up on appointment date/times. Warranty department states "they don't control contractors ". Overall, I would not recommend this company. The shell is gorgeous, but I believe several short cuts have been taken. Plus, customer service is everything when trying to resolve concerns...this company (my region) lacks professional. ... More

We went with Bloomfield expecting a great buying experience, yet it became a nightmare for us and our realtor. Communication is horrible and the least important piece of the buying experience to them. There is no clarity between builder and buyer which raise many red flags. We love our home, but the struggle to get to this point will not be forgotten. Bloomfield also need to do a review of their sub-contractors very poor craftsmanship of their homes.

The actual purchasing process went very smoothly, just the occasional hiccup as one would expect in any process. The workmanship and materials, however, are terrible. Cabinet trim separations, rusted fireplace screen, exterior trim that wasn't painted, paint slopped onto the window frames, concrete that crumbles by hand and has mesh/cables coming out of it, no touch-up kit for paint, paint and texture cracked and flaking off of the walls in EVERY room, popouts in the driveway concrete, dried mortar all over the bricks, damaged volute (wooden first step) improperly installed, AC registers that cannot be adjusted because they were jammed into holes that were the wrong size, fireplace brick with mortar all over it, paint flashes and drips on every single wall, drawers with bent rails, a pot filler that was GLUED to the wall - not screwed on to the backplate, etc. It goes on and on. The warranty manager is fairly responsive overall, but the workmen he says are going to call or come out often don't call and sometimes don't even show up after they are scheduled. Really disappointed. The house is just slapped together in hopes they make it past the warranty period before it falls apart. ... More

Sales person lies and uses selective language to help lock you into a contract. During the construction the lies won’t stop even if you present evidence to the staff. The quality of work needs much more supervision from the project manager. From broken tiles to areas where grout is was missing by to areas where tape and beading is is flaking to areas not taped. Glass shower enclosure glass was loose and scullion wasn’t applied yet project manager presumes this is how it should be.

Keep your promises that will be good.

Our home buying experience with Bloomfield has been the worst customer service experience of our lives. We were informed, mid covid (August 2020), that we would be closing 4-6 months after signing, that was not the case. We ended up closing almost 12 months after signing. The only time we got information of possible delays on our closing date were when we reached out to Jason, and his forecasts were always months off from the truth. Keith clearly lacks any customer service experience and has very little organization skills. Keith waited until the day before we were supposed to close to order our survey or let our appraiser into the house, despite our appraiser attempting for over a month. Obviously this led to more last minute delays which affected us tremendously as we had taken off from work and scheduled deliveries/movers. After finding this out, we sent a buisness appropriate email to Keith expressing our dissatisfaction. Keith then purposefully ignored our emails and we only received a response when we happened to run into him at our residence. Keith advised us he did not respond to our Emails because they were "hostile." We're still trying to get things, that Keith said he would handle prior to us moving in, fixed- such as our shower drain being higher than the shower floor. I could not, in good faith, recommend Bloomfield home to any family or friends in the future ... More