Bloomfield Homes Reviews in Dallas, TX

The home process took too long and many repairs needed to be done when moving in.

I love my home now, but I did not enjoy the home buying process with the Bloomfield sales representative who I found difficult to work with as he often did not like to answer questions and was rude when he did not know the answer. I also received inaccurate information on many occasions. Also, the original project manager assigned to me was terrible and never provided me with updates. I had to ask for updates along the way and missed a lot of the home building progress because if this. I eventually was paired with an excellent project manager but this was only about a month before the home was completed. ... More

The home is gorgeous.. worth all the unpleasantness we dealt with for a year.. we started out with an amazing property manager who was very open and honest and communicated great. I also appreciated the project manager for his honesty along the way.. I understand covid was also in play so we were as understanding as possible.. they let go of our property manager and brought in someone we don’t trust at all. We waited from March of 2021 and moved in March of 2022… spent a lot of money living month to month on apartments cause we were given a closing date 4 different times. The title company was rude before closing and even ruder at closing. You would think that the happiest moment of our life would be enjoyable but they were negative and not once smiled at us.. I am sooo happy to be done with the process because I WILL NEVER go through it again.. I am in my dream home and enjoying my family and the future. Won’t dwell on the past but since you asked I answered.. hope they get it together cause the house is worth it but the process was hell. ... More

Over all I do like my new house, but the ask of this survey is to rate my experience. First off the build was a month late. I know this build was in the middle of a pandemic, but the reality is it caused me to live out of my RV for a month. It also forced me to keep my household items in storage an extra month. Second blinds were written into my contract but did not get installed till after I moved in. I had to take time off from work trot them to finish something that should have been done before I moved in. Third is my front door was wrapped and was leaving a half inch gap between the weather stripping and the door. I feel this should have been caught by someone prior to me taking ownership. This problem has yet to be corrected. My last big complaint is the driveway. The curb is a gradual style curb,. The builder does not cut the curb when installing your drive way. The creates both a very anting bump and cause my daughters brand new civic to scrape. There is no way I will be able to have a sports car get into this driveway. Again I truly do like my house, but being late on the build, not paying attention to quality issues, not having all the work contracted complete for the closing date and the usability of the driveway gives my buying experience a low score. In all fairness Bloomfield is responsive to getting things corrected (except the driveway). ... More

Not satisfied for the money we paid to purchase

definitely not recommend Bloomfield unless there's no other option

I give Bloomfield homes a 2 start rate based on the lack of attention to detail on the craftsmanship of my home. The lack of communication between the sales team and builder with buyer, lack of communication between the warranty department and contractors doing the job. For a first time home buyer our experience was not one filled with milestones and excitement. We had updated our self with may calls and trips to the house. The sales team lacks communication and organization skills. The builder did not get updated on change orders and that led to use having to settle for materials we did not kick in the design center. Always being told if we fix this or that your closing date will be pushed back. When we simply wanted what was in black and white on paper picked in the design center. With no one willing to take responsibility for dropping the ball. We picked Bloomfield from liking what we seen in the model homes. I did not expect for the craftsmanship to be so off. Just like today to be exact (2-14-2022). I had Texas floor source coming out to do warranty work on my starter step. It’s the second time they have been out to try and fix a gap between the starter step and the floor and they both times they don’t have the caulking or wood to fix. They say they have a work order to fix the finish. That a big lack of communication between Bloomfield warranty and Texas floor source. Last week the sheet rock and texture ppl came to do repairs on our sheet rock and texture and only fixed 3 cracks. I show the contract the everything that had been walk thru with the Bloomfield warranty person, and the contractor tells me that not on the work order. So I call the warranty person and they tell me that it should of all been fixed. So here we are again today 2-15-2022 waiting on them to arrive and hopefully they fix it all. The point is this has not been a happy time for us to enjoy our house. I know I’m not the only unhappy customer I seen many reviews after the house was under contract but I stuck with y’all. I just hope y’all make the correct adjustment to how business is being conducted so the rest of the homebuyers have a more pleasant buying process. ... More

We decided to build with Bloomfield based off of reviews from family friends and quality of the home. However, we did not have the greatest experience in our buying process due to an overwhelming lack of communication. This was not our first build, so we knew what to expect. We understood that during this time, supply chain issues, COVID restrictions and more would delay our completion. But we didn’t anticipate that we’d spend weeks without a reply to an email/phone call or an update. We didn’t expect they’d change construction manager without letting us know. We didn’t expect that we’d pay for uplights and they not be installed. We didn’t expect that we currently have a metal garage door instead of cedar door we paid for with no follow ups. This is just to name a few. Throughout the process, we struggled to get answers, information and updates unless we drove by the home ourselves more than we already were. Our final construction manager, Matt K, was communicative, understanding and professional. Unfortunately, by this point, our confidence and trust in Bloomfield had already been shattered. If we were to build again, we’d likely not go with a Bloomfield home unless we knew of significant improvement in customer service and communication. Our home is beautiful but we did not feel valued as customers in this process to truly believe that they cared about our needs. ... More

Experienced a bunch of issues with the timeline changing sometimes on a weekly basis. Additionally when it came to integrity of the build there was back and fourth about how the walls should be finished. For Example - the walls downstairs looked like there were waves in them going in and out. When brought to the builder it was attempted to be justified and then went to why we shouldn't fix it. This was very disappointing because if there is an issue the answer should be simple. (Sorry we missed this we will fix this right away,) There seemed to be more excuses with this team than production. It took us having a separate meeting to address why they wanted to move our move in date to October when we were told 2 weeks prior it was July. Additionally there were 5 house put up 5 months after our but was finished before ours. For a first time home buy I will not likely recommend Bloomfield. ... More

Due to our past experience with the Sales Manager I would NOT recommend anyone to Bloomfield Homes.

Will state up front that we love our new house. It is wonderful, quality construction, a fantastic modern house. We are very happy there. But getting to that point was a painstaking process that almost caused us to pull out. We signed our paperwork on Memorial Day weekend, broke ground in August, yet didn't move in until late the following July. While I didn't expect that 6 to 8 month build the saleslady predicted, I did not think that it would take 14 months. Communication was poor and usually initiated by me. I can handle that part of it, but the excuses I got (when I got any) were poor. City falling behind on inspections, they said. Yet, the other builder in the neighborhood somehow was able to get their houses inspected an finished. The house next door to me, literally, was a vacant lot for at least a month after we secured our space. Yet their house was finished months ahead of ours. Eventually, a new foreman came in and was able to get everything moving and he was honest with us about the delays, which I appreciated. Because of the delays, we missed the Spring/Summer selling timeframe for our old home, which may or may not cost us money in the long run. Love the house and love the quality, but would not recommend this builder or use them again. Not trying to be rude, just being honest... ... More

Defects were found during the building process and pointed out to Project Manager, Instead of properly correcting the issue it would just be covered up instead. There are several issues that are very sub par quality in workmanship.

From start to finish, the lack of communication and poor customer service were glaring issues that made the entire process frustrating and stressful. First and foremost, the communication from Bloomfield Homes was abysmal. There were countless instances where I had to follow up multiple times to get any updates on the progress of my home. Simple questions often went unanswered for days or even weeks, leaving me in the dark about important decisions and timelines. Furthermore, when I did manage to get in touch with someone, the customer service was consistently subpar. Responses were often dismissive or unhelpful, and there was a noticeable lack of empathy or understanding for the challenges I was facing as a customer, primarily due to multiple changes with materials I selected and the quality of construction. Overall, my experience with Bloomfield Homes was a complete nightmare due to their lack of communication and poor customer service. I would strongly advise anyone considering their services to proceed with caution and explore other options that prioritize effective communication, customer satisfaction, and quality of workmanship. ... More

there is lot of pending works when were not completed when the house was handed over to us.

Although I have now closed on a beautiful home, I was highly disappointed in this process. My sales associate was great however, the builde did an awful job. I have multiple photos that show the defects in spliced studs. I was constantly liked to and when I reached out to the builder to discuss issues I was fed even more lies. I came out every weekend to keep an eye on things and basically had to perform the QA process of a build myself. I understand the delays in material that we are experiencing but that does not excuse the builder changing my closing date two days before I am supposed to close. Ryan with Bloomfield is irresponsible and will only tell the buyer what they want to hear. I constantly found beer bottles around the job site and had to address it on multiple accounts with the builder. ... More

We bought a spec home prior to the foundation being laid; however, we were not allowed to change any of the options or color selections. Even though there were several options we would have chosen differently, we were OK with that. We asked for only one thing, to pay for two extra network ports to be added to the five that are included with the house. The sales person initially said yes; but later the builder said “no” and said, in fact, for the five included ports that they would run wires through the walls, but that we would have to go down to Home Depot and buy the ports ourselves and install them after we move in. He said the two extra ports would be easy for the internet provider to add later; but when we moved in, the internet tech told us that because of bad wiring, there was no way to install additional network ports. It turns out that that "no" was the first of many. Various areas of the interior and exterior of the house were not painted. Can you paint this section of wall, or that stair trim? “No.” Door latches do not latch. He said, “You can fix that yourself.” Large gaps between baseboards and floor. He said, "You will have gaps in the baseboard where there are variations in the concrete. All our homes are this way. " When we gave the builder our final walk-through list, he said, "I'll cull through the list and do only what I think needs to be done." When we moved into the house, we found our list printed out and left in one of the drawers with "No" written next to many items. Many rocks, debris, and nails were left in our yard even though we told the superintendent about them. The yard has bad grading; so no matter how we set the sprinklers, there are big muddy sections. Insects made nests in the gaps in our walls where there was no caulk. There are gaps between the cabinets and the wall. The builder said, "We don't caulk cabinets. Our cabinet company won’t because if they have to replace anything, they don't want to have to peel that off." We pointed out that the drywall was damaged next to one of the cabinets; so instead of fixing the drywall, they just filled that big area with caulk. It only looks bad when you look at it. We were told that we would have fiber optic; but after closing on the house, the internet tech said due to bad wiring we could not get fiber optic speed. We were also told there would be two Wi-Fi transmitters. There were two hookup locations but no actual transmitters. Because the foundation was not formed correctly, there was a section of wall between the garage and the study where most of the wall hung out over into midair. When we pointed it out to the builder he said, "This is quite common on the garage wall drops. The concrete company will add concrete under after the frame is complete." You can see where the wall just doesn't look right to this day, and we are concerned that that concrete will start breaking off as it was not part of the original foundation. One of the bathroom cabinets had damage, so when we pointed it out to the builder, rather than replacing the piece of the cabinet, they just added some putty, and did not paint it. The gas was not connected to the cooktop, and a couple weeks after move-in two of the burners stopped working. They said this is not something they warranty. None of the three exterior doors were properly installed. One of them would not latch at all, and one of them would only latch if you hold your mouth just right and shimmy it in. One wall on the inside of a closet had no texture applied to it. There were several light switch covers missing. The house was generally dirty with spider webs in several windows and mud dobber nests in several a/c vents. Most of the mulch at the landscaping is not mulch, but rather just built up dirt, large rocks, and debris. Neither the sales person nor the superintendent kept us appraised of the building progress unless we asked and prodded, something important to us since we did not want to overstay our lease at our previous residence. As for meeting code, we have several concerns. There is one section of roof that appears to be almost flat, something not allowed by code without special types of roofing. Coming from someone who used to be a certified energy inspector plans examiner, I also have concerns about how the house passed code with the level of wall insulation installed. When we bought the house the sales person told us that our superintendent was not good with people but that he did quality work. It turns out in the end, he was good with neither people nor building with quality. He just didn't seem to care about either. With the state of the housing industry being what it is these days, we knew that they did not need us to buy this house. We knew that we had no bargaining power for even something as small as a couple of network ports or paint on the walls. But that doesn't make it right the way we were treated. We know that the builder gets bonuses by mostly just getting the home done within a certain budget. Our superintendent told us he had to meet that margin. We understand that mismanagement at the highest levels of government and business have put the building industry in a tough spot. Workers are these days paid by the government to not work. Labor is short to the extent that skilled labor and true craftsmen are all but extinct. Builders are at the mercy of their contractors and suppliers. So the issues my wife and I have experienced here are difficult to fix. Bloomfield offers an overall good house for the price, but I look forward to the day when customer service and pride in craftsmanship are adequately incentivized by big builders. ... More

There was an issue with one of the window, but it was patched and inspection passed. Then soon after, rain water leaking through the window and damage the windows. Service ticket opened. I pressed the urgent issue due to window leak and caused MOLD. Window service and open up the windows and mold discovered. The service men tried to patch the window up without proper testing for leaking. After weeks, they decided that they ordered new windows. The room is not usable for more than a month now. I don't know when it will be done properly. I don't know where to voice my concern, because seems like nobody care about mold in the house we live. I guess since they don't live there so they don't care. ... More

From my personal experience, don't expect to get all of the deficiencies corrected . You may be left with problems to repair yourself or hire someone else to repair. Some are major issues and some are minor.

The initial process was fantastic. We had a great time designing the home. Even the initial build seemed to go without a hitch. The problems started once we had to wait on windows for 6 weeks and it went downhill from there. So far for the money invested in not impressed at all.

Can discuss over phone

We are a first time home buyer, and we had high expectations, and we were very excited with our first house! We moved on May 31, 2019, and for our surprise, a lot of things on the house were unfinished having knowledge before the closing day of such problems and details. Today is July 7th, 2019 and we continuos having sketchy stuff like the doors of the study room are unpainted, the paint details in the rest of the house are incomplete. We never received the set of the different paint colors used in our home to fix accidents that happened during the moving process. We asked M. for everything we needed (for the second time, the first time was during the walkthrough before the closing.) Today day they have done some of the work. We received the sample floor kit; the master bathroom sink was fixed, a problem we had under the island on the kitchen was resolved. Also, the texture was changed under two of the arches that needed it. However, we discovered now that the bathtub on the master bathroom has no hot water; the water is only a little warm. We are VERY DISAPOINTED with the company. How do you want to be considered a trustworthy company if we are leaving for a month and 21 days in an unfinished house? Just a scenario to illustrate our frustration: Is the day of our closing, but unfortunately, we haven't the money needed complete. We are sure you don't wait for us a month or two to have the cash on hands, and then proceed with the closing. For us, this situation is very unethical and unprofessional. We are unsatisfied with the quality of the work and the termination of our house details. ... More

Poor workmanship and a lack of attention to detail. Ceiling leaked, yard drainage issues, lost water pressure, poor caulking/weather stripping, many things not leveled/are crooked, cabinets now starting to crack, retaining walls cracking. The list goes on. I've only been in the home a couple of months. My high marks go to the responsiveness to issues as the builder in this area has been great to work with and really seems to care. He makes sure to get our issues resolved when we make contact. I was just hoping for better quality at this price point and not to have this many issues so early on in ownership. Overall, the house is still beautiful. I'll give it half a year and if I don't run into anymore issues I will up the star count on the review (if updates are possible). ... More

My Primrose V is a beautiful home, I am actually enjoying today. What I am disappointed with is the workmanship issues that I am constantly finding, I can forward pictures if needed.Some issues were promptly taken care of by Jason while others made known to him have been lingering.I have actually fixed some issues myself because of the delayed response from Jason.I would really like for someone to visit my home so that I can cover all workmanship issues and help future Bloomfield customers enjoy a better product.

Things can improve if the follow up on issues and concerns get done.

Well, first of all the house was not professionally cleaned. I know I was out of state, but the Home Builder should have caught a lot of these problems. I've had to have warranty work fixed and I have an issue with having so many floor tiles to be replaced. Also, my two bathrooms need to be re-grouted and for being a new home they should've been grouted correctly the first time. I also have a window in my master bathroom that the windowsill is not finished so the workmanship is not there for me.