Bloomfield Homes Reviews in Dallas, TX

Although I have now closed on a beautiful home, I was highly disappointed in this process. My sales associate was great however, the builde did an awful job. I have multiple photos that show the defects in spliced studs. I was constantly liked to and when I reached out to the builder to discuss issues I was fed even more lies. I came out every weekend to keep an eye on things and basically had to perform the QA process of a build myself. I understand the delays in material that we are experiencing but that does not excuse the builder changing my closing date two days before I am supposed to close. Ryan with Bloomfield is irresponsible and will only tell the buyer what they want to hear. I constantly found beer bottles around the job site and had to address it on multiple accounts with the builder. ... More

I give Bloomfield homes a 2 start rate based on the lack of attention to detail on the craftsmanship of my home. The lack of communication between the sales team and builder with buyer, lack of communication between the warranty department and contractors doing the job. For a first time home buyer our experience was not one filled with milestones and excitement. We had updated our self with may calls and trips to the house. The sales team lacks communication and organization skills. The builder did not get updated on change orders and that led to use having to settle for materials we did not kick in the design center. Always being told if we fix this or that your closing date will be pushed back. When we simply wanted what was in black and white on paper picked in the design center. With no one willing to take responsibility for dropping the ball. We picked Bloomfield from liking what we seen in the model homes. I did not expect for the craftsmanship to be so off. Just like today to be exact (2-14-2022). I had Texas floor source coming out to do warranty work on my starter step. It’s the second time they have been out to try and fix a gap between the starter step and the floor and they both times they don’t have the caulking or wood to fix. They say they have a work order to fix the finish. That a big lack of communication between Bloomfield warranty and Texas floor source. Last week the sheet rock and texture ppl came to do repairs on our sheet rock and texture and only fixed 3 cracks. I show the contract the everything that had been walk thru with the Bloomfield warranty person, and the contractor tells me that not on the work order. So I call the warranty person and they tell me that it should of all been fixed. So here we are again today 2-15-2022 waiting on them to arrive and hopefully they fix it all. The point is this has not been a happy time for us to enjoy our house. I know I’m not the only unhappy customer I seen many reviews after the house was under contract but I stuck with y’all. I just hope y’all make the correct adjustment to how business is being conducted so the rest of the homebuyers have a more pleasant buying process. ... More

Sales person lies and uses selective language to help lock you into a contract. During the construction the lies won’t stop even if you present evidence to the staff. The quality of work needs much more supervision from the project manager. From broken tiles to areas where grout is was missing by to areas where tape and beading is is flaking to areas not taped. Glass shower enclosure glass was loose and scullion wasn’t applied yet project manager presumes this is how it should be.

We decided to build with Bloomfield based off of reviews from family friends and quality of the home. However, we did not have the greatest experience in our buying process due to an overwhelming lack of communication. This was not our first build, so we knew what to expect. We understood that during this time, supply chain issues, COVID restrictions and more would delay our completion. But we didn’t anticipate that we’d spend weeks without a reply to an email/phone call or an update. We didn’t expect they’d change construction manager without letting us know. We didn’t expect that we’d pay for uplights and they not be installed. We didn’t expect that we currently have a metal garage door instead of cedar door we paid for with no follow ups. This is just to name a few. Throughout the process, we struggled to get answers, information and updates unless we drove by the home ourselves more than we already were. Our final construction manager, Matt K, was communicative, understanding and professional. Unfortunately, by this point, our confidence and trust in Bloomfield had already been shattered. If we were to build again, we’d likely not go with a Bloomfield home unless we knew of significant improvement in customer service and communication. Our home is beautiful but we did not feel valued as customers in this process to truly believe that they cared about our needs. ... More

Keep your promises that will be good.

We bought a spec home prior to the foundation being laid; however, we were not allowed to change any of the options or color selections. Even though there were several options we would have chosen differently, we were OK with that. We asked for only one thing, to pay for two extra network ports to be added to the five that are included with the house. The sales person initially said yes; but later the builder said “no” and said, in fact, for the five included ports that they would run wires through the walls, but that we would have to go down to Home Depot and buy the ports ourselves and install them after we move in. He said the two extra ports would be easy for the internet provider to add later; but when we moved in, the internet tech told us that because of bad wiring, there was no way to install additional network ports. It turns out that that "no" was the first of many. Various areas of the interior and exterior of the house were not painted. Can you paint this section of wall, or that stair trim? “No.” Door latches do not latch. He said, “You can fix that yourself.” Large gaps between baseboards and floor. He said, "You will have gaps in the baseboard where there are variations in the concrete. All our homes are this way. " When we gave the builder our final walk-through list, he said, "I'll cull through the list and do only what I think needs to be done." When we moved into the house, we found our list printed out and left in one of the drawers with "No" written next to many items. Many rocks, debris, and nails were left in our yard even though we told the superintendent about them. The yard has bad grading; so no matter how we set the sprinklers, there are big muddy sections. Insects made nests in the gaps in our walls where there was no caulk. There are gaps between the cabinets and the wall. The builder said, "We don't caulk cabinets. Our cabinet company won’t because if they have to replace anything, they don't want to have to peel that off." We pointed out that the drywall was damaged next to one of the cabinets; so instead of fixing the drywall, they just filled that big area with caulk. It only looks bad when you look at it. We were told that we would have fiber optic; but after closing on the house, the internet tech said due to bad wiring we could not get fiber optic speed. We were also told there would be two Wi-Fi transmitters. There were two hookup locations but no actual transmitters. Because the foundation was not formed correctly, there was a section of wall between the garage and the study where most of the wall hung out over into midair. When we pointed it out to the builder he said, "This is quite common on the garage wall drops. The concrete company will add concrete under after the frame is complete." You can see where the wall just doesn't look right to this day, and we are concerned that that concrete will start breaking off as it was not part of the original foundation. One of the bathroom cabinets had damage, so when we pointed it out to the builder, rather than replacing the piece of the cabinet, they just added some putty, and did not paint it. The gas was not connected to the cooktop, and a couple weeks after move-in two of the burners stopped working. They said this is not something they warranty. None of the three exterior doors were properly installed. One of them would not latch at all, and one of them would only latch if you hold your mouth just right and shimmy it in. One wall on the inside of a closet had no texture applied to it. There were several light switch covers missing. The house was generally dirty with spider webs in several windows and mud dobber nests in several a/c vents. Most of the mulch at the landscaping is not mulch, but rather just built up dirt, large rocks, and debris. Neither the sales person nor the superintendent kept us appraised of the building progress unless we asked and prodded, something important to us since we did not want to overstay our lease at our previous residence. As for meeting code, we have several concerns. There is one section of roof that appears to be almost flat, something not allowed by code without special types of roofing. Coming from someone who used to be a certified energy inspector plans examiner, I also have concerns about how the house passed code with the level of wall insulation installed. When we bought the house the sales person told us that our superintendent was not good with people but that he did quality work. It turns out in the end, he was good with neither people nor building with quality. He just didn't seem to care about either. With the state of the housing industry being what it is these days, we knew that they did not need us to buy this house. We knew that we had no bargaining power for even something as small as a couple of network ports or paint on the walls. But that doesn't make it right the way we were treated. We know that the builder gets bonuses by mostly just getting the home done within a certain budget. Our superintendent told us he had to meet that margin. We understand that mismanagement at the highest levels of government and business have put the building industry in a tough spot. Workers are these days paid by the government to not work. Labor is short to the extent that skilled labor and true craftsmen are all but extinct. Builders are at the mercy of their contractors and suppliers. So the issues my wife and I have experienced here are difficult to fix. Bloomfield offers an overall good house for the price, but I look forward to the day when customer service and pride in craftsmanship are adequately incentivized by big builders. ... More

There was an issue with one of the window, but it was patched and inspection passed. Then soon after, rain water leaking through the window and damage the windows. Service ticket opened. I pressed the urgent issue due to window leak and caused MOLD. Window service and open up the windows and mold discovered. The service men tried to patch the window up without proper testing for leaking. After weeks, they decided that they ordered new windows. The room is not usable for more than a month now. I don't know when it will be done properly. I don't know where to voice my concern, because seems like nobody care about mold in the house we live. I guess since they don't live there so they don't care. ... More

Our home buying experience with Bloomfield has been the worst customer service experience of our lives. We were informed, mid covid (August 2020), that we would be closing 4-6 months after signing, that was not the case. We ended up closing almost 12 months after signing. The only time we got information of possible delays on our closing date were when we reached out to Jason, and his forecasts were always months off from the truth. Keith clearly lacks any customer service experience and has very little organization skills. Keith waited until the day before we were supposed to close to order our survey or let our appraiser into the house, despite our appraiser attempting for over a month. Obviously this led to more last minute delays which affected us tremendously as we had taken off from work and scheduled deliveries/movers. After finding this out, we sent a buisness appropriate email to Keith expressing our dissatisfaction. Keith then purposefully ignored our emails and we only received a response when we happened to run into him at our residence. Keith advised us he did not respond to our Emails because they were "hostile." We're still trying to get things, that Keith said he would handle prior to us moving in, fixed- such as our shower drain being higher than the shower floor. I could not, in good faith, recommend Bloomfield home to any family or friends in the future ... More

Just be very careful about the job being done

From my personal experience, don't expect to get all of the deficiencies corrected . You may be left with problems to repair yourself or hire someone else to repair. Some are major issues and some are minor.

The initial process was fantastic. We had a great time designing the home. Even the initial build seemed to go without a hitch. The problems started once we had to wait on windows for 6 weeks and it went downhill from there. So far for the money invested in not impressed at all.

Can discuss over phone

Due to our past experience with the Sales Manager I would NOT recommend anyone to Bloomfield Homes.

Will state up front that we love our new house. It is wonderful, quality construction, a fantastic modern house. We are very happy there. But getting to that point was a painstaking process that almost caused us to pull out. We signed our paperwork on Memorial Day weekend, broke ground in August, yet didn't move in until late the following July. While I didn't expect that 6 to 8 month build the saleslady predicted, I did not think that it would take 14 months. Communication was poor and usually initiated by me. I can handle that part of it, but the excuses I got (when I got any) were poor. City falling behind on inspections, they said. Yet, the other builder in the neighborhood somehow was able to get their houses inspected an finished. The house next door to me, literally, was a vacant lot for at least a month after we secured our space. Yet their house was finished months ahead of ours. Eventually, a new foreman came in and was able to get everything moving and he was honest with us about the delays, which I appreciated. Because of the delays, we missed the Spring/Summer selling timeframe for our old home, which may or may not cost us money in the long run. Love the house and love the quality, but would not recommend this builder or use them again. Not trying to be rude, just being honest... ... More

Not a great service

We are a first time home buyer, and we had high expectations, and we were very excited with our first house! We moved on May 31, 2019, and for our surprise, a lot of things on the house were unfinished having knowledge before the closing day of such problems and details. Today is July 7th, 2019 and we continuos having sketchy stuff like the doors of the study room are unpainted, the paint details in the rest of the house are incomplete. We never received the set of the different paint colors used in our home to fix accidents that happened during the moving process. We asked M. for everything we needed (for the second time, the first time was during the walkthrough before the closing.) Today day they have done some of the work. We received the sample floor kit; the master bathroom sink was fixed, a problem we had under the island on the kitchen was resolved. Also, the texture was changed under two of the arches that needed it. However, we discovered now that the bathtub on the master bathroom has no hot water; the water is only a little warm. We are VERY DISAPOINTED with the company. How do you want to be considered a trustworthy company if we are leaving for a month and 21 days in an unfinished house? Just a scenario to illustrate our frustration: Is the day of our closing, but unfortunately, we haven't the money needed complete. We are sure you don't wait for us a month or two to have the cash on hands, and then proceed with the closing. For us, this situation is very unethical and unprofessional. We are unsatisfied with the quality of the work and the termination of our house details. ... More

Defects were found during the building process and pointed out to Project Manager, Instead of properly correcting the issue it would just be covered up instead. There are several issues that are very sub par quality in workmanship.

Things have been messed up in my house that are covered under warranty. but getting them to take care of it seems to be an issue

Poor workmanship and a lack of attention to detail. Ceiling leaked, yard drainage issues, lost water pressure, poor caulking/weather stripping, many things not leveled/are crooked, cabinets now starting to crack, retaining walls cracking. The list goes on. I've only been in the home a couple of months. My high marks go to the responsiveness to issues as the builder in this area has been great to work with and really seems to care. He makes sure to get our issues resolved when we make contact. I was just hoping for better quality at this price point and not to have this many issues so early on in ownership. Overall, the house is still beautiful. I'll give it half a year and if I don't run into anymore issues I will up the star count on the review (if updates are possible). ... More

My Primrose V is a beautiful home, I am actually enjoying today. What I am disappointed with is the workmanship issues that I am constantly finding, I can forward pictures if needed.Some issues were promptly taken care of by Jason while others made known to him have been lingering.I have actually fixed some issues myself because of the delayed response from Jason.I would really like for someone to visit my home so that I can cover all workmanship issues and help future Bloomfield customers enjoy a better product.

Things can improve if the follow up on issues and concerns get done.

Quality of house is terrible. There is evidence of cheapest materials used through out every part of house construction. Because of this, there is no cold insulation in winter nor heat insulation during summer. Adding to that, the HVAC system is the cheapest version possible which struggles to keep the house warm during the mildest winters. To make things worse, the HVAC uses up 60% to 70% more gas to keep house reasonably warm. To keep the house at ideal temperature would mean thousands of dollars in monthly gas bills. The appliances seem to have been picked up from a clearance or refurbished store. They cut corners with things like doors, windows, bathroom and electrical fixtures. So many things have failed during the first month of ownership. Needless to say, we would never dare to buy another Bloomfield home, nor can we recommend it to friends or family. ... More

The initial process was great. Everyone was friendly, attentive, responsive, and enjoyable to work with. The ending has been horrific. After signing, I was told by multiple people not to worry about issues that I see because Bloomfield would take care of them. The stainless steel sinks in the kitchen and laundry room were scratched beyond belief. The tubs had several scratches on them. When I complained about them, a worker was sent and sanded the scratches on all three tubs; therefore, one side of each tub was glossy and the other side was rough. I complained about the rough side, then, a tub refinisher was sent out to refinish the tubs. Now, the tubs are two different shades and have two different textures. I complained and expressed that I do not want two-toned, two-textured tubs in my new house. I would never have imagined refinished tubs in a brand new home that cost this much money. I paid for upgraded countertops, and the countertops have been rubbed with some type of cleaning solution that took away the gloss and has a chipped area. Hopefully, it will be replaced. The hood vent from the stove is very loud when the wind blows which is extremely annoying. From research, it says the noise is because the materials are cheap. I was told that is just the way they are. The commodes are tiny and are not a set. The base is from one company and the top is from a different company. The top changed color within a week and was not painted well. I have never been in a brand new home with two different brands for a commode set just to save money, especially with the cost of this house. Stains were in the commode that a professional came in and removed. Commode tops were chipped. Commode tops have been replaced. Microwave was making a loud sound. Some windows do not open. One window has a cracked base. There was a bulge from the baseboard that was repaired. Shower does not come with a flap to keep the water from getting on the floor. I was told to put a mat there to keep the water from making a puddle on the floor. Garage door stopped working properly within a week. It has been repaired. Some electrical wiring share the same wiring when there should have been separate wiring/switch. House has entirely too many cost cutting measures in it for the high price sold. I have not been able to enjoy this house at all due to the repairs that need and should be done. This is not my first home being built, but it definitely does not compare to the previous quality. This house has taken a toll on me mentally with the defects and economical measures taken. ... More

First time home buyer, and I feel like I was sold a dud. Warranty claims take forever to process.

We made your builder aware that the Ac wasn’t working upstairs 6 weeks prior to closing. It wasn’t fixed on time and we were forced to move our closing back. We did our blue tape walk through and some of the issues were ignored. I brought this up to the builder and he told us that he could move the closing back again when he knew that we had to be out of our other house by a certain date. We could not move our closing back again. For us this ruined what would have been a great experience.