Casa Fresca Homes Reviews in Tampa St. Petersburg, FL

When I bought the house I was offered all is going to be fixed. The closing date when we came to the house. The garage has poor paint. All the construction instructions written on the block you can see them under the paint. The sidewalk and garbage cement has holes and cracks. The irrigation sprinklers were installed outside of the property and I still not getting an answer when are they going to fix it. I bought the model house when the first day they told me the house is going to be painted. 3 days later I received a notices saying I bout the house “as is” seeing the purchased price I’m not seeing discount in comparison with the other houses with same style. The team sometimes answers sometimes not and I feel like the bad person of the history just because I ask to get the things repaired. More because the things I’m asking to get fixed are things wasn’t built within the “as is”. In addition I bought the furniture where I was told all that you are seeing it’s included which isn’t true. At my arrival there was missing things like a coffee maker, air purifier and when I ask for things I paid, the answer is. It’s broken. ... More

Would never recommend this builder

poorly constructed, they seem to look for speed rather than quality.

We moved from out of state and trusted our construction manager and our warranty consultant to fix any deficit found on third party inspection or by us upon move in. The walls and paint are garbage. A painter came to quote full paint and said he will not until the drywall and texturing is fixed but the warranty rep said they do not warranty this. However it was supposed to be done after home inspection while in escrow as much of it was noted. We were told all but one owner obligation item was done (adding a drain for upstairs washer) Lawn had to be replaced before moving in and was supposed to be monitored to ensure it grows (it's not been rechecked or fixed as promised). The walls, doors, uneven floor, unfinished spots in inspecrion, paint errors were predominantly ignored. ... More

Very disappointed with the quality of everything. Was expecting something better

This is my first home purchase and the experience was not what I expected. I feel the quality of the building is mediocre and the level of customer service is poor. You have purchased the home now any concerns is your problem.

If you’re not happy with the color scheme or elevation of your home ask your agent for a different home even if you have to wait a bit longer to move in. I wasn’t given that option. I was never happy about the colors scheme and the elevation, I felt pressured in making a decision to purchase the home. I was told I could change that one exterior color after closing on the home, come to find out that I cannot, I have to repaint the entire home. It was all a lie to get me to sign that contract and for the agent to secure the sale. No one would take accountability for all the misinformation and no one work with me to make that small change. And for that reason I will never recommend Casa Fresca. ... More

After retiring from 20 years of military service, my wife and I were thrilled to purchase our first brand-new home with Casa Fresca in Lithia, Florida. However, what should have been an exciting experience quickly turned into a disappointing and frustrating ordeal, largely due to the unprofessionalism and dishonesty of our Sales Consultant, Kayla. One of the most significant issues we faced was being upsold to a "premium" corner lot for an additional $30,000. We were led to believe this lot would be perfect for our dogs, and Kayla even assured us she understood the importance of a large backyard because she too had dogs. This made us feel confident in our decision, especially when she volunteered we could extend our fence five feet into the easement without any issues. She emphasized that she had done this several times before and even offered to help talk to the HOA, claiming she had helped several others with the same issue and that it was "not a big deal"—making it seem like a mere formality. We were not able to follow up with this claim unfortunately, because the HOA would not speak to us until after we closed. However, after closing, we discovered that the HOA would not and could not approve this request. When we tried to get help from Kayla, she became unresponsive. When my wife finally reached her via text, Kayla acted like she had no idea what we were talking about, though she had said all of the above claims in front of both my wife, myself and our realtor. When my wife made the point to say we paid extra for the premium lot and inquired how it was still premium if we were losing 10 feet of it, Kayla stopped responding. She never clarified what constituted a "premium lot." It was incredibly frustrating to realize that, despite paying an extra $30,000, we couldn’t use our yard to its full potential. Had we known we would be losing 10 feet of our yard due to fencing restrictions, we never would have chosen this lot or spent the extra money. This was not the first time Kayla misled us. During the purchasing process, she assured us that the house would be ready well before the projected time, repeatedly saying, "The drywall is up, which is the hard part. Everything after this is going to go extremely fast." She also mentioned that she had never had a project take the full projected time and promised we would be in by early June. As we were purchasing from out of state, this information was critical. Based on her assurances, we moved down from Minnesota two months early, only to end up spending around $15,000 on a hotel while waiting for our home to be ready. Those "two weeks" turned into two months, causing us immense frustration and unnecessary expense. We could have stayed in Minnesota, where we were living rent-free, had we known the accurate timeline. I feel compelled to share how deceitful and duped we felt throughout the entire process. Kayla single-handedly took what should have been a joyful experience and turned it into a costly and disheartening one. Her dishonesty and tendency to over-promise and under-deliver made what should have been one of the happiest times of our lives stressful and disappointing. On a more positive note, Andre, who was our Construction Manager. He was excellent. He faced a laundry list of items that were not up to standard that we found in our walk-throughs, but addressed them quickly and professionally. He was friendly, understanding, and communicative, ensuring that our concerns were heard, valid and addressed. Andre was realistic in his approach and never over-promised anything, which we genuinely appreciated. In conclusion, if we had been given accurate and honest information from the start, we may have chosen a different lot or even a different neighborhood. Unfortunately, our experience with Kayla has left us with a home purchase experience filled with regret and frustration. I hope this review helps others make a more informed decision when considering Casa Fresca and doing business with Kayla. We have tried tirelessly to get ahold of someone from corporate to discuss the issues, and nobody has reached back out to us, further frustrating us. ... More

The was the worst experience I have ever had. I brought this home and during this time I asked to see a Model because I lived in California. The associate sent me a video of a model home and lead me to believe that this would be my home. When I did the inspection, I asked to have the paint done correctly to my surprise it was not done correctly when I arrived. The wall coverings for the socks were slightly damaged. The master bathroom toilet wasn't functioning. The carpet wasn't the color that was shown to me. This company is still building homes like its 1980. I totally disappointed. I don't understand why the master shower isn't enclosed, the light fixtures over the vanity are very cheap and they gave me 50 dollar sinks for a house that is almost a half a million dollars. In order to sell this house, I will have to put at least 15 thousand dollars in it to modernize this home. It's like they are stuck in a time warp. I was hood winked and bamboozled. ... More

Workmanship is a HUGE issue. The buying process was a massive headache

There’s a Lien out on my house for them not paying the electrician. Promised Grass Cut at closing. Took 6 weeks for something they promised. Promised touch up paint, took a month to get. They have a year warranty, but when you place a work order in, technicians who don’t care are sent and say, “that’s just the way it is.” … why even offer a warranty then?!?!? My experience has felt like a HUGE SCAM!!!!!! I’m in the Military and signed out-of-state.

We purchased one of the first homes in the neighborhood, the construction process was poorly managed and our interest rate was about to expire forcing us to close without getting all of our issues resolved. There was no follow thru with any of the items identified during our walk thru and then the identified issues became “homeowners responsibility.” The sales staff was nice but the construction process was not well supervised and we are still fighting with getting the issues fixed. I love Waterset but I expected more buying a brand new home that claims to be affiliated with luxury builder Westbay homes. Bottom line get anything in writing and be prepared for delays that are not at all related to normal supply issues. ... More

Could be better. No care for the people making a purchase. Just want your money.

Disorganized and lack of communication from construction team. The sales office is very nice and on point but that’s all. Alex and Taylor were 5 stars. Gary my sales person never heard from him after signing my contract and left and went to another subdivision, I didn’t know and wasn’t notified until going in to sales office to look for him one day. Issues from walkthrough still haven’t been corrected and I closed January 31st. After closing still had workers in my home and hadn’t rekeyed my home yet and they actually caused more damage that wasn’t originally there during walkthrough. No one from quality control checked their work afterwards either to notice. Have had contractors scheduled 2-3 times so far to correct issue where I’ve taken off from work only to have the reschedule and no show. Construction guy Brandon who’s supposed to fix issue is non responsive 90% of time and when he does respond never follows up or through with fixing issues. Complained to everyone and no one will give me his bosses number they know of his issues and incompetency by it’s accepted and encouraged apparently. ... More

I'm very disappointed with my decision on buying the house with this builder. There were many things that I didn't pay attention in my walked throughs that I have noticed now that I've lived in the house for a month. The warranty department won't deal with those "cosmetic" issues. I would recommend to the people outhere to look for a house that it has been built as, those houses, that are still available for sale, the builder, they make sure that is properly done, versus the ones that they were sold before the house was built, they won't give the same attention as they were sold already versus the ones that needs to be sold. I was lied to when, I decided on getting the house, as they told me, the house was going to be completed in 2 months. It took over six months to be completed, then, with poor finishes. So, after you give your deposit, to reserve the house, you can't backed out. So, choose a house that is already being built, so, you can see how the house finishes were done right. ... More

Still waiting for things to be done after 1 month since my closing . Also didn't receive materials upon move in to go to the pool .. no return calls ..this has been a horrible experience for me as this is my first home . Wouldn't recommend anyone.

House is delivered before the expected date but we wonder if they even have a check list to do quality check. We are rushed to get the home handover and seeing issues . When we asked questions they say this is how it works but we feel it’s lack of skilled people at work. They are delivering quickly but quality is doubtful . With in a month time of home owning we have seen water leaks in window , missing accessories have hard time managing those work orders. It’s almost 2 months now, we are sad and unhappy making this choice for our first home!

Awfully terrible quality homes, paint is trash it soaks up moisture they used the cheapest possible paint you can find a simple kid stain wiped off with a simple damp rag rubs off dry wall, water stain everywhere from a simple splash if it's oil the spot will never come off, they planted dead trees and grass, door knows fall off first day on the home these absolute trash quality homes and to make things worse the people are even more awful Scott won't fix anything and plays stupid like you don't know what you're talking about stay away from these people don't buy from then ever quality and professionalism don't exist ... More

Workmanship is very unimpressive and lackadaisical. We have had numerous issues in the first two months and have also struggled with vendors to get these issues fixed. Would not recommend Casa Fresca moving forward to any home buyer, find a different buyer.