Casa Fresca Homes Reviews

I very happy with my new home. I’m just not familiar with the new process. I was uncomfortable not having a paper copy of the contract and warranty.

In general, you get what you paid for. The Casa Fresca Team is excellent in answering all your questions and are very responsive. Although this is an inventory house and you cannot change anything the Casa Fresca Team will offer different homes and locations that will meet all your needs.

Our experience with Casa Fresca was very good. Me and my wife were both looking for a home and the first thing that brought us to Casa Fresca is the architecture very nice looking and modern. And one other thing we appreciate with them is their service, they have a great staff of technicians and professionals who know what they’re doing. If something happens they take care of it right away. If you are looking for a good quality home with new design , Casa Fresca is the right company to join!

The process was great from day one I wish more could be done on them being a little more professional, but overall most of every dealt with through this was on point.

Most of the staff I dealt with were courteous and knowledgeable. Our construction manager, Vinnie,, went out of his way to explain things to use and make suggestions that bettered our experience. Our meeting with the warranty representative, Scott, was....different. He arrived at our door, and after my wife opened it to welcome him, he barely said hello and basically pushed past her to get into the living area of the house. Without waiting to be asked to do so, he sat down at our table and began his presentation. At one point he was speaking about warranty, or lack thereof, on items outside the house. I began to ask if one of the trees that had been planted were to die (what would happen). Before I could even finish my question, he curtly said to me, "I just covered that". He later examined the settings on my sprinkler system and found that it was set to run every day. He basically told me I shouldn't have set it that way. I told him that I hadn't touched that (sprinkler settings) but that was the way it had been set up. (In any event, my experience in Florida is that the counties will allow daily watering on newly sod grass.) He then said to me again that I shouldn't run it daily, apparently not believing me when I said I'd never touched the settings. At that point I nearly asked him to leave, but my wife restrained me. He needs some type of training in dealing with people, particularly in the job that he is performing. ... More

The overall experience of buy my house at Casa Fresca was just amazing. The sales representative, the lender and the title company worked together to make the buyer process very smooth. I’ll recommend them to everyone that wants to buy a home. Parker

My wife and I were able to purchase a Casa Fresca home with almost no issues. The entire process was very straightforward and we love the house itself. A few notes though; first, I would have given the "quality" and "trustworthiness" categories 5 stars had it not been for two issues. The first issue being that when we first came to see the house we were told that the first round of mortgages were being offered with a 4.99% interest rate and by the time we got to actually signing the necessary documents we were told that information was wrong and that the new rate was going to be 5.25%. It's still a fantastic deal but it's the principal of the matter, the sales rep admitted she was wrong and gave excuse after excuse of why she gave us the wrong info. The second issue was after about 2 weeks of moving in the downstairs half bathroom toilet kept filling up with sewage when the upstairs tub was running...long story short an underground pipe on the side of the house was completely smashed and no one ever said anything. The plumber who came to repair it said this occurrence was fairly common and told me "sometimes they say something, sometimes they don't and just bury it"(He was clearly frustrated as well). With that being said Casa Fresca was very quick to reply to my repair request and got it fixed in 2 days. The plumber was also very courteous and professional. We also found out the original building manager had to be replaced for a variety of issues but the new manager Rick is fantastic. He's a great guy, very honest and he'll actually take the time to answer all of your questions without getting annoyed so if you deal with him directly you're in good hands. Another note, my rating of "value for price paid" is only a 4 star because ALL homes right now in Florida are grossly inflated in price and has nothing to do with Casa Fresca. My wife and I were pleasantly surprised at the price point of the home and compared to almost everything else on the market right now the value for these houses is exceptional. All appliances were included (great quality GE/Whirlpool) and I was surprised to see they use Carrier air conditioning systems, very high quality. With all that being said, we love living in Pasadena Point and the home is amazing so far. We'd highly recommend buying from Casa Fresca...if there's anything available that is! ... More

Garrett @ the Lakeland office, now transferred to Parrish was great! Super transparent, up front with all information. The project manager Jon was helpful with the walk through and explaining everything in the house. Overall I’d recommend Casa Fresca to friends and family. The only con, I wish the offered the vinyl throughout the entire downstairs.

The house has many details, the floor was uneven, the carpets were poorly placed, the walls were poorly painted, no electricity in the back of the house, the doors had most of the locks loose, many details for a brand new house.

Before we moved in, the tree in the front yard was laying on its side with the roots exposed to the air an 90 + degree heat for over a week and a half. I asked several times to have the tree replaced, but they say it is still alive. It is all brown at the top, but they are not going to replace it. So, I paid for a house with a defective tree. Not happy! What a way to save maybe a couple of hundred dollars, while I paid 460k.

Kayla was so communicative and quick. I was saddened to get in and see all of the corners cut and sloppiness on the building of my home but it was also expected.

The sales team at Casa Fresca was perfect. I worked with Madison and she kept me updated every step of the way. The community is beautiful and they didn't charge CDD fees. I highly recommend Madison. However, I am not sure what happened but the house has had way too many issues since moving in. I moved in the weekend of November 16th and the first major issue was there was no hot water. I was told to call the ER number on the sticker located on my breaker box. GUESS WHAT...there was no sticker there and when I did get the number from the sales team, the ER number wasn't helpful because it was after hours on a Friday and they would not return until Monday. My project manager for Casa Fresca tried to fix it that Monday and it did work for 1-2 days then the water got cold again because the hot water heater kept tripping the breaker. I would hit the switch to turn it back on and it would trip immediately. Turns out the element was broken and had to be replaced. Mind you this whole process took a week. My dryer, disposal and dishwasher were not plugged in when I moved in. I asked my PM at Casa Fresca if I should plug them in or was there a reason it wasn't done. I was told to plug them in. After using the sink that night, the next day I noticed water under the sink in the cabinet. I turned the water on to find it was leaking from the disposal which messed up the cabinet as it warped and bubbled up. Had someone plugged in those appliances and tested them, they would have spotted the leakage immediately. FYI...In order for them to correct the messed up cabinet, I would be without an island/sink for two weeks. I find that unacceptable. Two switches in my house were not working - I even tried changing the light bulb but that didn't fix it. Per the electrician that Casa Fresca sent to my home, the wire was not installed correctly. Was that not tested? I had Spectrum install WIFI in my house in the internet panel located in the master bedroom closet. When they screwed the WIFI box into the panel, it came through the bonus room wall. Somehow the backing that should have gone in behind the internet panel box is missing. I had Spectrum show me the size screws they used and inside the panel box to see if the issue was on them, it wasn't. When I tried to locate touch-up paint, there was only outdoor paint left behind for the house. Why isn't the builder giving a small size of wall and trim paint to each customer? We are purchasing expensive homes from them but don't leave touch-up paint behind for their customers... My garage was a mess from builder material and trash being left behind. That isn't my job to clean behind their crew but I had to do that. They are working on the house next door to me and every day I find trash being left behind. There is a bag of cement mix trash between my house and the next property. Note...they have left the garage and front door open for weeks, anyone could have walked in and tried to steal property because the crew is not securing the home at the end of the day. The dishwasher is extremely cheap! I am very disappointed with it. The builder has had the plumber come out to look at it and I had GE come out to fix it because it doesn't like to dry dishes very well. I even tried the longer drying cycle. The issue isn't fully resolved but we are still working on it. FYI...the washer and dryer are also cheap, the amount of loud clicking sounds that come from the washer is insane. It seems like this builder only cares about their profit versus giving their customers better quality. Note...if you are buying from Casa Fresca, inspect the appliances, I wish I would have in their model. The pantry closet already has one shelf ripping from the wall and another shelf isn't completely screwed into the wall. The trim under the island, they failed to paint it as there are several holes where the nail gun attached the trim to the island. Why wasn't the trim caulked and painted to prevent the buyer from seeing the holes? I am getting this corrected through the builder in their warranty as I should not be the one painting trim because their crew failed to do so. None of the bathrooms had the curtain rod installed, I had to install them myself. Again, why wasn't that installed for the customer? Recap, the sales team was great but the execution of building this house was not good. I recommend every homeowner purchasing from Casa Fresca to check everything out in their home. Maybe they are building too fast or they simply don't care because it's not their home but this is my third home having built and I never had these issues with the other two builders. My overall opinion is this builder needs to do better. ... More

As you can see my overall experience was not a good one. I certainly wish I could say otherwise. Without your sales team, I would have not purchased a home here. Jason was absolutely wonderful throughout the initial stages of the process. When we were passed off to our construction manager "Chris", that is where things for sure took a turn for the worse. I wanted to be involved with taking photographs throughout the process, as this was our first new construction build, but then at some point that changed. We were suddenly told that was not allowed. We have been in our home for 2 months now and still have blue tape throughout the interior and exterior of the home. Writing this now, I get sick to my stomach with the way our builder conducted business and still feel as if there were many empty promises when getting things addressed. I was fearful at times to vocalize my feelings, as I knew if I did, we would ultimately be pushed to the side and treated unfairly. I spoke to many other residents and neighbors who were in agreement and feel the same as we did but at the end of the day once we closed and Casa Fresca got our money, we were very quickly forgotten. I will end this review here as there is nothing positive to say and frankly I feel as if this will simply be filed and fall on deaf ears. I would be willing to share my feelings and more specifics with someone of what I will call "Executive Level", but unless that was going to happen, I really have nothing more to say. ... More

Fast and easy buying experience. Nice community!

Laurie our sale representative was and is great, even after closing. Ryan the new construction manager has been responsive.

The buying experience was good. Sales team great! The Construction manager was not on top of the job. Multiple items identified at final walk through were not taken care of. I have to spend too much time contacting the warranty team to get information. Or ask when things will be completed. Overall I love my home but it does seem like once you sign that paperwork its on the to the next sale.

The buying process was awesome and seeing the progres of then house thru was one of the best experience of all. Nevertheless, there was some items do not finish on the house correctly. Like the stands on the pantry closet. The ethernet port connections where not terminated.

I first want to say that the home itself is excellent quality and was an unbeatable price. In terms of the home and the neighborhood, we are very pleased with quality and value. The issues we have had revolve around communication, follow through and expediency of issue resolution - which is the reason I wouldn’t give Casa Fresca 5 stars. Once we got close to closing, we started having issues with sliding dates and issues with the CO - not overly unusual in this market, but lots of issues with communication. It seemed like the construction and sales team did not talk and no one talked to our real estate agent. Once we were able to move in, the house itself has been great with only minor issues - but the yard has been a bit of a mess with lumpy side and broken irrigation. Some issues were fixed right away, but we haven’t had anyone look at our irrigation and it’s been over a month since leaking issues were reported. Therefore, we can’t water our lawn and it’s dying. Would I recommend Casa Fresca? Yea, probably for the quality of the home. However, there would be warnings about communication issues and yard expectations. ... More

Great community! Quiet and peaceful

Between houses it needed more space. Also need more parking spaces. Building houses is not even complete yet, but feel very much crowded

Good service Csn be more communicative and organized We never got first walk in before plywood wall were build in

It was really nice having a team that reached out through the whole process. Keeping me updated with the progress. Also being there to answer any questions.

I’ve been happy with my house and Casa Fresca was great to work with.

Rose helped me so much buying my house, knowledgeable,attentive, helpful,& patient. I would definitely recommend working with her, great transaction thanks to her

Excellent service and great support.