Casa Fresca Homes Reviews

/Not one person I've spoken to, that has moved in actually moved on their date that was first told to them. Everything just seems shady all the time. I need something fixed it is not a construction issue it's a warranty issue. But warranty says it's construction. I was always told "everyone was working hard on getting our family into our house". Just not happy with the amount of mistakes from subs and Casa workers. I won't by my next house from Casa.

The experience wasn’t great still have issues they supposed to fix till now still no answer

The worst finishes I've seen in baseball in the ports also don't have an irrigation system behind your broken pipes

You will notice issues right away. Months in and they will not get fixed. I would be very cautious before closing with them. The upstairs is VERY unstable in two story homes.

When I bought the house I was offered all is going to be fixed. The closing date when we came to the house. The garage has poor paint. All the construction instructions written on the block you can see them under the paint. The sidewalk and garbage cement has holes and cracks. The irrigation sprinklers were installed outside of the property and I still not getting an answer when are they going to fix it. I bought the model house when the first day they told me the house is going to be painted. 3 days later I received a notices saying I bout the house “as is” seeing the purchased price I’m not seeing discount in comparison with the other houses with same style. The team sometimes answers sometimes not and I feel like the bad person of the history just because I ask to get the things repaired. More because the things I’m asking to get fixed are things wasn’t built within the “as is”. In addition I bought the furniture where I was told all that you are seeing it’s included which isn’t true. At my arrival there was missing things like a coffee maker, air purifier and when I ask for things I paid, the answer is. It’s broken. ... More

Be sure to talk with neighbors before buying in this community and ask for more than 1 walk through prior to closing. We had issues when we bought new with Lennar and expressed those issues with Casa Fresca and we are in the SAME boat. The only highlight is we have a new person appointed who oversees our construction & cosmetic issues and to address the POOR quality of workmanship that was done on our home. Not to mention it took over a month to obtain a pool key after getting no response and calling and emailing people. At this point, I would NOT recommend anyone to buy in this community

The construction manager did not make the process a smooth transition. We feel that things were over looked, things weren’t finished by closing and the construction manager could careless. Each issue we had to go above him in order to receive a resolution.

Would never recommend this builder

Sales lady was fine no complaints. Title co they work with completely archaic system no clue what they were doing a absolute nightmare. The house itself had 3-5 inches drooping in the bonus room. They literally went into the drywall and cut the trusses off the bottom to balance the look out and then re drywalled etc somehow they got their engineer to sign off on it. No clue how they managed this. Terrible experience. I would never recommend.

poorly constructed, they seem to look for speed rather than quality.

We moved from out of state and trusted our construction manager and our warranty consultant to fix any deficit found on third party inspection or by us upon move in. The walls and paint are garbage. A painter came to quote full paint and said he will not until the drywall and texturing is fixed but the warranty rep said they do not warranty this. However it was supposed to be done after home inspection while in escrow as much of it was noted. We were told all but one owner obligation item was done (adding a drain for upstairs washer) Lawn had to be replaced before moving in and was supposed to be monitored to ensure it grows (it's not been rechecked or fixed as promised). The walls, doors, uneven floor, unfinished spots in inspecrion, paint errors were predominantly ignored. ... More

Very disappointed with the quality of everything. Was expecting something better

Corners were cut. Mediocre workmanship. Downgraded fixtures. Cheaply made cabinets. Horrible landscaping. Unresponsive to service requests after closing. Bad service and quality for the price point of these homes.

I do not recommend this company for a new home purchase.

This is my first home purchase and the experience was not what I expected. I feel the quality of the building is mediocre and the level of customer service is poor. You have purchased the home now any concerns is your problem.

My wife and I bought our first home and feel Casa Fresca let us down in many areas. Stand out would be the terrible build quality and workmanship. It looks like they hired middle schoolers to do most of the work. It seems to be an issue across all price ranges and areas of FL so I don’t want to put all of the blame on casa Fresca but I will never buy a new construction again

If you’re not happy with the color scheme or elevation of your home ask your agent for a different home even if you have to wait a bit longer to move in. I wasn’t given that option. I was never happy about the colors scheme and the elevation, I felt pressured in making a decision to purchase the home. I was told I could change that one exterior color after closing on the home, come to find out that I cannot, I have to repaint the entire home. It was all a lie to get me to sign that contract and for the agent to secure the sale. No one would take accountability for all the misinformation and no one work with me to make that small change. And for that reason I will never recommend Casa Fresca. ... More

I’M very disappointed for the workmanship and material , both out sides are very flooded and no body take responsibilities for fix the problem

We didn't receive updates on the building process until after we met with the Construction Manager, per our request. Construction Manager mentioned that the meeting was "a favor" so he showed no interest and a total lack of knowledge of the community because he stated "he was assigned to another community". At pre-closing orientation, we were told that the cleaning crew will clean the house. This was not so. Closing was a nightmare between document's signature and key delivery. Submitting applications for issues to be addressed has also been challenging, as the website doesn't always work. We are yet to meet the Quality Assurance Representative after several appointments the representative cancelled. Casa Fresca is yet to address and fix all irregularities. ... More

After retiring from 20 years of military service, my wife and I were thrilled to purchase our first brand-new home with Casa Fresca in Lithia, Florida. However, what should have been an exciting experience quickly turned into a disappointing and frustrating ordeal, largely due to the unprofessionalism and dishonesty of our Sales Consultant, Kayla. One of the most significant issues we faced was being upsold to a "premium" corner lot for an additional $30,000. We were led to believe this lot would be perfect for our dogs, and Kayla even assured us she understood the importance of a large backyard because she too had dogs. This made us feel confident in our decision, especially when she volunteered we could extend our fence five feet into the easement without any issues. She emphasized that she had done this several times before and even offered to help talk to the HOA, claiming she had helped several others with the same issue and that it was "not a big deal"—making it seem like a mere formality. We were not able to follow up with this claim unfortunately, because the HOA would not speak to us until after we closed. However, after closing, we discovered that the HOA would not and could not approve this request. When we tried to get help from Kayla, she became unresponsive. When my wife finally reached her via text, Kayla acted like she had no idea what we were talking about, though she had said all of the above claims in front of both my wife, myself and our realtor. When my wife made the point to say we paid extra for the premium lot and inquired how it was still premium if we were losing 10 feet of it, Kayla stopped responding. She never clarified what constituted a "premium lot." It was incredibly frustrating to realize that, despite paying an extra $30,000, we couldn’t use our yard to its full potential. Had we known we would be losing 10 feet of our yard due to fencing restrictions, we never would have chosen this lot or spent the extra money. This was not the first time Kayla misled us. During the purchasing process, she assured us that the house would be ready well before the projected time, repeatedly saying, "The drywall is up, which is the hard part. Everything after this is going to go extremely fast." She also mentioned that she had never had a project take the full projected time and promised we would be in by early June. As we were purchasing from out of state, this information was critical. Based on her assurances, we moved down from Minnesota two months early, only to end up spending around $15,000 on a hotel while waiting for our home to be ready. Those "two weeks" turned into two months, causing us immense frustration and unnecessary expense. We could have stayed in Minnesota, where we were living rent-free, had we known the accurate timeline. I feel compelled to share how deceitful and duped we felt throughout the entire process. Kayla single-handedly took what should have been a joyful experience and turned it into a costly and disheartening one. Her dishonesty and tendency to over-promise and under-deliver made what should have been one of the happiest times of our lives stressful and disappointing. On a more positive note, Andre, who was our Construction Manager. He was excellent. He faced a laundry list of items that were not up to standard that we found in our walk-throughs, but addressed them quickly and professionally. He was friendly, understanding, and communicative, ensuring that our concerns were heard, valid and addressed. Andre was realistic in his approach and never over-promised anything, which we genuinely appreciated. In conclusion, if we had been given accurate and honest information from the start, we may have chosen a different lot or even a different neighborhood. Unfortunately, our experience with Kayla has left us with a home purchase experience filled with regret and frustration. I hope this review helps others make a more informed decision when considering Casa Fresca and doing business with Kayla. We have tried tirelessly to get ahold of someone from corporate to discuss the issues, and nobody has reached back out to us, further frustrating us. ... More

The was the worst experience I have ever had. I brought this home and during this time I asked to see a Model because I lived in California. The associate sent me a video of a model home and lead me to believe that this would be my home. When I did the inspection, I asked to have the paint done correctly to my surprise it was not done correctly when I arrived. The wall coverings for the socks were slightly damaged. The master bathroom toilet wasn't functioning. The carpet wasn't the color that was shown to me. This company is still building homes like its 1980. I totally disappointed. I don't understand why the master shower isn't enclosed, the light fixtures over the vanity are very cheap and they gave me 50 dollar sinks for a house that is almost a half a million dollars. In order to sell this house, I will have to put at least 15 thousand dollars in it to modernize this home. It's like they are stuck in a time warp. I was hood winked and bamboozled. ... More

Started out extremely poorly with a lying sales agent who dragged the process in order to back pay their preferred lenders. To finally getting a manager involve to switching to a different agent to close out the sale. Not being able to find a common closing date before being threatened to be charge interest for not closing on their chosen dates was also very another nightmare, I purchased the home from New York flew in for closing and had to drive to Tampa because they could not find time during the dates they gave me to close. Unreal!!!

Workmanship is a HUGE issue. The buying process was a massive headache

I had a disappointing experience with Casa Fresca while buying a home. Their services did not meet my expectations due to unexpected charges, intentional delays, and inexperienced personnel. Casa Fresca charged additional fees, including a three-week extension fee, which they knew would be incurred if the process slowed. This lack of transparency left me feeling frustrated and misled. I firmly believe that clear communication is essential in such transactions, and unfortunately, Casa Fresca did not meet this standard. I hope my feedback serves as a cautionary note for others who are considering their services. ... More

There’s a Lien out on my house for them not paying the electrician. Promised Grass Cut at closing. Took 6 weeks for something they promised. Promised touch up paint, took a month to get. They have a year warranty, but when you place a work order in, technicians who don’t care are sent and say, “that’s just the way it is.” … why even offer a warranty then?!?!? My experience has felt like a HUGE SCAM!!!!!! I’m in the Military and signed out-of-state.