Casa Fresca Homes Reviews

We purchased one of the first homes in the neighborhood, the construction process was poorly managed and our interest rate was about to expire forcing us to close without getting all of our issues resolved. There was no follow thru with any of the items identified during our walk thru and then the identified issues became “homeowners responsibility.” The sales staff was nice but the construction process was not well supervised and we are still fighting with getting the issues fixed. I love Waterset but I expected more buying a brand new home that claims to be affiliated with luxury builder Westbay homes. Bottom line get anything in writing and be prepared for delays that are not at all related to normal supply issues. ... More

Could be better. No care for the people making a purchase. Just want your money.

If I had known of all the issues in this community, I never would’ve moved here. The backyard is patchy sod with holes big enough for my children to twist or possibly break their ankles while running in the yard. The backyard is not graded properly which leads to large puddles in the yard for days after a rain and also consistently soft, wet soil many days after a rain so my kids can’t even sit on the “grass”. Our front door is hard to open and close and the construction manager said it’s because it has a “good” seal even though I can see light shining through while the door is completely shut. The sliding glass door is off track and when we told the warranty people, they didn’t send anyone to fix it. Now we can’t even lock the sliding glass door. We also have tubs that aren’t caulked in to the drywall and cracks in the drywall. The stairs are carpet but still have tacks sticking out of the carpet where my toddler, myself, and my husband have all stepped on them and winced in pain. We were also charged a “premium lot” fee for a water feature and it’s literally a water drainage system that’s JUST MUD!! I could go on but what’s the point? Just save yourself the trouble and don’t buy here. ... More

Disorganized and lack of communication from construction team. The sales office is very nice and on point but that’s all. Alex and Taylor were 5 stars. Gary my sales person never heard from him after signing my contract and left and went to another subdivision, I didn’t know and wasn’t notified until going in to sales office to look for him one day. Issues from walkthrough still haven’t been corrected and I closed January 31st. After closing still had workers in my home and hadn’t rekeyed my home yet and they actually caused more damage that wasn’t originally there during walkthrough. No one from quality control checked their work afterwards either to notice. Have had contractors scheduled 2-3 times so far to correct issue where I’ve taken off from work only to have the reschedule and no show. Construction guy Brandon who’s supposed to fix issue is non responsive 90% of time and when he does respond never follows up or through with fixing issues. Complained to everyone and no one will give me his bosses number they know of his issues and incompetency by it’s accepted and encouraged apparently. ... More

I'm very disappointed with my decision on buying the house with this builder. There were many things that I didn't pay attention in my walked throughs that I have noticed now that I've lived in the house for a month. The warranty department won't deal with those "cosmetic" issues. I would recommend to the people outhere to look for a house that it has been built as, those houses, that are still available for sale, the builder, they make sure that is properly done, versus the ones that they were sold before the house was built, they won't give the same attention as they were sold already versus the ones that needs to be sold. I was lied to when, I decided on getting the house, as they told me, the house was going to be completed in 2 months. It took over six months to be completed, then, with poor finishes. So, after you give your deposit, to reserve the house, you can't backed out. So, choose a house that is already being built, so, you can see how the house finishes were done right. ... More

Still waiting for things to be done after 1 month since my closing . Also didn't receive materials upon move in to go to the pool .. no return calls ..this has been a horrible experience for me as this is my first home . Wouldn't recommend anyone.

House is delivered before the expected date but we wonder if they even have a check list to do quality check. We are rushed to get the home handover and seeing issues . When we asked questions they say this is how it works but we feel it’s lack of skilled people at work. They are delivering quickly but quality is doubtful . With in a month time of home owning we have seen water leaks in window , missing accessories have hard time managing those work orders. It’s almost 2 months now, we are sad and unhappy making this choice for our first home!

Awfully terrible quality homes, paint is trash it soaks up moisture they used the cheapest possible paint you can find a simple kid stain wiped off with a simple damp rag rubs off dry wall, water stain everywhere from a simple splash if it's oil the spot will never come off, they planted dead trees and grass, door knows fall off first day on the home these absolute trash quality homes and to make things worse the people are even more awful Scott won't fix anything and plays stupid like you don't know what you're talking about stay away from these people don't buy from then ever quality and professionalism don't exist ... More

Lots of issues with the home. Everywhere you start to look into you find deficiencies. Our kitchen cabinets are damaged and not complete. The garage door does not seal on the bottom left corner so we have lots of mice that come in the garage. All of the traps have a dead mouse every morning. The whole hole is just plastered with caulk. Our bathroom floors are not level and dip towards the wall. The baseboards look terrible with a gap of 1/8" between the floor and the baseboards. The cuts are not squared and it seems like a ton of scraps were used to build the interior of the home. It is almost impossible to get a hold of someone to come fix issues in a timely manner. We are still waiting on cabinet and drawers work even though we notified them about the problem the day of closing. I would not buy another casa fresca home ever. ... More

Workmanship is very unimpressive and lackadaisical. We have had numerous issues in the first two months and have also struggled with vendors to get these issues fixed. Would not recommend Casa Fresca moving forward to any home buyer, find a different buyer.