Centex Homes Reviews in Tucson, AZ

The buying experience was great

I had bought this home oct 2022 I done my walk through and placed tape on reasonable areas that needed touch up but by that time My wife and I just had our second child and was in a rush to get back to my in-laws and I was trusting that all of it were to be taken care of .. well after we moved inALMOST every single tape I placed was removed and had not been corrected. some tape was left. kinda disappointed just need someone to come by and correct it. paying for a home in this market was expecting some quality work, my kitchen faucet was installed and used it about 10 times the first week became loose, couldn’t figure out why the Heater was kicking on, they left it off. drywall repair, landscape repair still needs to be done I’ve contacted twice now for landscape because no gutters are installed and water puddles doesn’t channel properly to the drain sites in the back yard, just clay mud and fear of moisture getting under the house, and when it rained hard water was splashing and stained the stucco with mud. I’ve found pieces of electric wire, in the back yard and front, I’ve found cabinets in the kitchen that have chunks missing and someone just colored it in. cabinets have caulk cement on some kick boards. I’m not happy because they made you feel like it could’ve been done correctly and efficiently. ... More

Wonderful experience. Developer rep Lorenzo was excellent during our walk through. He noted all requests and got moving instantly. Prior had limited communication issues on when the home would be ready but aside from that would recommend.

Our salesman, Matt, was excellent and always responded to questions and requests. He was A+. However, what we didn't like is that the house did not come with ceiling fans with lights. We had no lighting in the 4 bedrooms, living room and office and had to buy 6 ceiling fans with lights. We also should have had a glass shower door installed in the master bathroom since it didn't have a tub. Otherwise, we love the house, the big pantry and the total appliance package.

We only had contact with the construction supervisors, Josh and Dorian. Both re thorough, helpful, and responsive to concerns.

Good overall home buying experience

Still soon to review only a few weeks in

Appointments for electricians made twice. Both times subcontractor failed to come to home to fix electrical issues. Third appointment is next week. No confidence electrician will show up. Centex warranty program is empty words thus far.

Overall very good experience. Only issue is certain requests have not been addressed timely post-close. Floor plan is great. Recommended.

Centex's warranty customer service department is either incompetent or worse, not willing to stand behind its warranty. For the first two weeks after we moved in, the on-site project manager took care of any warranty issues we had. After we started having some electrical problems a month later, we were told now we have to call their customer service. We contacted their customer service to have an electrician come out and take a look. Centex told us they made an appointment for us. When the electrician never showed up I called that electric company but was unable to get hold of anyone. I called back Centex and they told me they made an appointment with a wrong electric company. After that, Centex made another appointment, this time with a different electric company. Guess what? They didn't show up either. When I called that electric company to find out why nobody showed up, they had no idea what I was talking about. I don't know if Centex warranty customer service is doing this intentionally, so they don't have to stand behind its warranty or they are just plain incompetent. In the meantime, our electrical issues are still unresolved. ... More

We had quite a few issues, some that still have not been corrected and now more issues have come up, such as our drip system is not working correctly and I had to shut off the main water supply because even in the off position the system was still running. There are areas that need paint touched up and we were told we would be receiving a touch up paint kit to do this ourselves. There is a dent in one of our garage panels that has yet to be addressed and the pop outs on the exterior of the home are missing. Apparently this was missed during the building process.

Once moved in some issues with the build were brought to the attention of the builder. They promised to resolve the issues and so far have not. They left behind concrete shoe track marks in the driveway (all across) and can’t be bothered to call me back or respond to any service request. I haven’t been called, texted, or contacted in any way since the issues have been brought to their attention. On the website there is an option to place a request, which I have, with no response. There is no phone number to call.

Find a more reputable builder. Buyer beware. Do your homework

Do you want a new home with blocked showers and bath tubs, get your home flooded on Day 1, with no accountability from builders, then go for Centex Homes. Plus, good luck dealing with rude and unprofessional regional manager Corey G for warranty issues in phoenix area. Worst, repairs didn’t get authorized and now on my own to get things fixed. It’s been one month since purchase and has been an absolute nightmare for me. Make a wise choice and Hope you don’t have to go through the same.

The experience was horrible. You are trapped using their contractors and companies for everything. Zero freedom to choose anything different. The divisions were unable to answer questions, pointed fingers at each other for issues and things that went wrong.