Centex Homes Reviews in Fort Myers, FL

The purchase process was simple. We did not finance so the sale went quickly. We were sent pictures of the building process. Construction was finished in a timely fashion. No complaints. David was wonderful to work with. He went the extra mile to help us whenever he could. Seeing that we live out of state we had a few questions and David answered them in a quick manner. 2 days prior to closing we walked the house with the construction manager and David spent the time to take us through the house and make sure everything was addressed. House was immaculate. No complaints. And if we had questions we had plenty of time to talk. That part was great and stress free. However.... What we have found frustrating is trying to get anyone to answer questions from the homeowners association after closing. Many of the questions we had could have / should have been addressed at closing. How do we handle association fees? Who do we talk to with questions? What is the "Q" app? Who handles the Q app? 14 emails and phone calls later we were forced to contact our sales agent and find out why no one picks up the phone or responds to emails. Let's not get started about association fees... We knew the amount. They were paid for the quarter at closing. We have received 3 letters stating our fees are behind and we are being charged late fees and interest. Phone calls and emails later with no one returning either again we were forced to contact sales agent. Let me state this. We love our new home. Couldn't be happier. It's beautiful. But unfortunately we have lost a lot of confidence with who is actually in charge of running the association. There's too many moving parts and no one seems to know what the other is doing or in our case not doing. It's been extremely frustrating and frankly a little scary. Many if not all of the questions /issues we had could have defiantly been addressed or handled at closing. And let's not talk about the Gate issues. Which is the only way to get to our home. No one person is responsible for any one thing and if they are no one is saying. Closing was a breeze. Very simple especially from out of state. Closing company awesome. Staff prompt in answering questions and actually returning phone calls and knowledgeable. I do have one suggestion. I do understand the reason why appliances are included in the sale. But...Purchaser should have the option to exclude them. We ended up donating our appliances and purchasing top of the line fridge,refrigerator, dishwasher and washer and dryer. We feel the appliances included were not up to the standard of the rest of our home. There's much more to be said. But space is limited. Cathy our sales agent is exceptional and awesome. David our construction manager should receive a gold star. He helped us more than he had to. These two people have made the purchase of our second home a wonderful experience. This review was not meant to offend anyone. For the (what I am sure are hardworking)people running the association, please do better. ... More

You need to watch over the building of your new home if you can. You should take a walk through about once a week to insure the little things are taken care of before you close on the building. You do have 30 days after closing to let the builder know about things to be corrected; but many times it will take them two or months to get around to correcting the issues.

So much better than buying a used home. No trickery or shady stuff. Total trust and excellent workmanship in all areas.

Great experience and great after service as well.

Overall it was a good experience, except for the things that should have been repaired prior to doing the walk thru.

I am a little disappointed that I paid a bit more for the home then I should of. The homes now are selling for less than I paid and there are many not occupied...

What an experience! It’s a beautiful home I wish the master closet was a little smaller and the bedroom a little bigger and for the price we couldn’t get self close drawers in kitchen but it is a well built beautiful home and a great team to work with!!

The sales associates, Kathy and Tyler were absolutely amazing and very helpful and patient with me. I was happy to make them laugh a few times. Going through the mortgage process was a pain in the a## but I got through it. The construction seems to be pretty good so far. I like the location and hope it continues to improve. The construction around me doesn’t bother me knowing that it will eventually get done. I haven’t experienced all the fees yet but, this isn’t my first rodeo at owning a home, but I hope there aren’t too many surprises.

Don’t have internet .I will have wait longer

Responsibility, experienced，good quality and nice staffs

I feel the quality of the workmanship was fair for price I paid.

Everyone was great and helpful. Made building a home while living in another state easier.

I have been in the business of construction and seen a lot of builders come and go. I think the Centex for not being a very expensive home it is good quality and a good for the price. The company is good and reputable. I did not have any problems.

Nice home for the price

The workers are inconsiderate, sloppy, rude and very messy. The cleaning people are non existent they may wipe down but DO NOT clean. Workmanship could take their time and do a lot of things better and not half way and messy. It should not be ALL on the warranty to try and get everything fixed that should have been done the right way the first time!!!

Mike was always on the ball, truthful, and just plain outstanding!

Communication wasn’t great with anybody from sales to trades

I’d say 3/5 stars. Home quality wasn’t as expected

We had a decently easy buying process, not many delays and open communication, but the second closing papers were signed and money was in their hand we have had horrible customer service. I was promised two missing components to my home within two weeks of moving, and after several emails and unanswered calls we still don’t have them nearly two months later (except for a “hey there, did you get what you need?” Email that i answered and got no response) They are very nice before they get their money, but then it’s onto the next buyer with no follow up or care for those who just moved into their homes. Their contractors also openly litter and walk through our yard and mulch bed and step on our bushes (seen on ring doorbell) with no care as if we are not a closed property. If you’re looking for a comfortable buying process only to be pushed off the ledge to figure every little thing out post closing yourself, Centex is right for you. ... More

I seriously feel what was promised was not delivered. Your moto is quality and ease. There is nothing quality about the materials used to build these homes in fact i think your excuse well used was the pandemic and materials well welcome to the new way of life and replacing materials with cheaper products is what we paid for. Your painters should be fired. who on earth offers a finished homes with bumps and lumps and bad patching of mistakes on the walls. Counter tops who on earth hires a company who can not fit the tops correctly or properly and I can go on. You have at least 89% of home owners in here who feel cheated and they are going to voice their opinions to advise new home buyers to look the other way as we will too. Extremely disappointed is an understatement I thought you where better than this. Also, no follow up from what needs done within my home and I am not surprised. ... More

No shows on warranty work several times. No one cares. They blame it on being a busy time.