Centex Homes Reviews in Orlando, FL
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What Orlando Homeowners Have to Say About Centex Homes.
Read all 113 verified reviews from homeowners that built a new home with Centex Homes in the Orlando area. Orlando homeowners have rated Centex Homes an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Centex Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Centex Homes
has 4.2 out of 5 stars in Orlando Area
113 Reviews in Orlando Area
Centex Homes in Orlando Area
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Customer Reviews
Poor communication with the Builder
- Dennis R.
- Verified HomeBuyer
- August 06, 2022
- Saint Cloud, FL
Builder refuse to communicate to fix issues in the house after occupancy. Garage has cracks in the floor, unfinish concrete interior borders. garage roll up door does not sit flat on the concrete floor. you can see light thru the garage roll up door. Hot water tank AC drips on the garage floor, receptacles and switches in the house does not work . dish washer leaks, rear glass door no handle, sloppy paint job. Pulte issued me a warrant
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Prior to closing there were and still are deficiencies which Wed to be corrected.
- Anonymous
- Verified HomeBuyer
- July 06, 2022
- Saint Cloud, FL
I would advise anyone to make sure a thorough review or walk through is conducted, and areas needing to be corrected are addressed prior to closing. Our overall buying experience was good, it’s the quality and attention to detail, esp. the workmanship which is the problem.
Total Score 3
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Very disappointed
- Priscilla T.
- Verified HomeBuyer
- May 31, 2023
- Clermont, FL
Trevor( our project manager) has promised to resolve issues upon closing that are still happening. Afterwards he said to deal with the insurance. Make sure you don’t close until everything looks great or be ready to deal with these types of issues.
Total Score 3
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Centex Homes - I wish it was a better communication system
- Jose C.
- Verified HomeBuyer
- February 02, 2022
- Saint Cloud, FL
I wish it was a better communication system
Centex Homes responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
DISAPPOINTMENT
- Pedro Cesar P.
- Verified HomeBuyer
- May 24, 2023
- Clermont, FL
I made my first home purchase in the USA at Centex/Pulte and my experience was unfortunately pretty bad. My house came with no refrigerator, washing machine, tumble dryer, curtains, cabinet handles. In addition, irrigation does not work right, a lamp has already fallen in 2 months, shower loosened, among other problems.
Centex Homes responded:
Hi Pedro, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Wouldn’t recommend
- Anonymous
- Verified HomeBuyer
- November 10, 2022
- Kissimmee, FL
Wouldn’t recommend. Poor experience for my first home
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 4
Centex Homes - I went to closing all the way from Tennessee to Florida than
- Anonymous
- Verified HomeBuyer
- August 03, 2022
- Kissimmee, FL
I went to closing all the way from Tennessee to Florida than find out they hadn't been finished my house that's happened 2 times
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
So many issues...
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Clermont, FL
I feel like the trades people they hire take no pride in their work, many things had to be done multiple times to just pass our basic acceptance level. Many many issues too many to list here, I would not recommend.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your home. If there is anything we can help address or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Surprised
- Saul B.
- Verified HomeBuyer
- February 11, 2020
- Kissimmee, FL
Tried several times to speak with Field manager and got no attention.Really surprised that no one pays attention to home buyer
Centex Homes responded:
This is incredibly disappointing to hear as we definitely value you and your opinion. We would like to learn more about this situation and would appreciate if you could email socialcare@pultegroup.com with some more information so we can be in touch. Thank you for taking the time to leave a review. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Nightmare
- Shana F.
- Verified HomeBuyer
- February 08, 2022
- Saint Cloud, FL
Literally everything that could go wrong during this build went wrong. We are 6 weeks after closing and I still don't have sod on parts of my yard. I have stained floor tiles, lumps in the carpet upstairs, the wrong baseboards, the wrong countertops and wrong backsplash was installed. I know Covid had a part in the availability of products however I wish we did not close until all of these issues were corrected.
Centex Homes responded:
We are saddened to hear about this experience and that we did not deliver a Pulte experience for you to love, We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Good Builder, Bad staff and team
- Anonymous
- Verified HomeBuyer
- May 15, 2023
- Clermont, FL
Sales Rep Rob not reliable at all Only contacts you when something is needed Main manager Ian, even worst at addressing customer needs. They treat home owners as if they are dumb and have no idea how things work and Zero appreciation. Homes not built with quality and many issues with the home.
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 3
Trustworthiness 3
Value 2
Responsiveness 1
My feedback is base on the current status of the poor service since I signed - purchased the house, currently know one has come to correct the construction errors and defects after termination of the construction the company have not be to the standards
- VICTOR P.
- Verified HomeBuyer
- July 08, 2020
- Kissimmee, FL
The company Centex-Pulte have not prioritizing the current owner on the sub division East Lake Preserve we poor customer service in accordance with their own contract they have felt to demonstrate trust among the customers who all ready purchase a house they only worry to continue their sell - money and revenue with house warranty attendance. The company has not live by their own standards and mission of customer service went warranty of the house come in place.
Centex Homes responded:
We are so sorry to hear that we did not deliver excellent customer service and you are having a difficult time getting your warranty concerns addressed. We would like to make leadership aware of your concerns and work with you to make things right. In order to do so, please email customersupport@pultegroup.com with some additional information regarding your experience. Thank you. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Issue with Appliances .House is full of red ants, crickets & roaches.
- Devender C.
- Verified HomeBuyer
- August 08, 2023
- Kissimmee, FL
Its only 1 month in new house and i'm facing issues with my AC unit. Washer is not working properly. There are small little holes in the house through which many unwanted guests like roaches, ants, crickets keep coming.
Centex Homes responded:
We are sorry to hear that you are having some issues with your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AF 
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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