Centex Homes Reviews in Sarasota Bradenton, FL

Barbara kept us informed during the building process. She made the experience great.

Process is very thorough. However, ask questions about everything. We were not made aware of a garage extension or that the lanai can be extended. We were also unaware that when building a pool it does not include a hand rail like the model home. Every upgrade costs $. All in all, great people to work with from sales to project manager to warranty people. It was a great experience and we live the area!

The only reason I gave only 3 stars on responsiveness is because it took over 2 weeks to get someone out to fix our sliding glass doors that we could not use until it was fixed.

We loved James from the office who showed us the house. I have had a hard time reaching the HOA with requests in possible upgrades since we have moved in. We sent warranty issues in and they originally wanted a video visit which I was not sure how that would go. Scott changed it to in person and made a list. He told me to send pictures of what else I found. He was transferred to another property since our meeting. Appointments made without being able to look our schedules. Unable to reach people to change appointments very difficult.

The loan process and the information requested was way out of line. For example, the house was going to be completed, my wife was moving into the new home but I was going to stay with my son for 2 months until my job was resolved. The loan personal wanted me to get a letter from my son, stating I can stay with him for 2 months, rent free. REALLY.

Sales experience with Ryan was great. Mortgage team was aggressive to the point of harassing and not competitive with offerings. Pulte/Centex contracts out the work to companies employing individuals that either lack craftmanship skills or have no pride in their work. ESPECIALLY the paver company, finish work, drywall work and the grading of property and the sod placement. The kitchen appliances are of horrible quality. Whirlpool Customer Service is horrible Site Manager Shawn and Warranty site contact Brittnay are quick to respond and genuinely seem to care.

We are pretty happy with our house, but it had several issues that needed to be fixed that shouldn’t have been missed. Once issue they attempted to fix, but didn’t. Had to wait almost a month for them to try and fix again. Something finishes are just not as good as they should be. Love the neighborhood, overall wouldn’t have done any different.

Make sure to check interior painted walls after we moved in we found several paint runs. Also check finish work in master shower by window

Centex builds a solid home with beautiful attributes but fails to "finish" their build with the polish that is needed to make a new home look and feel like a new home. We were told these are not custom-built homes but neither was the last new car I purchased which was delivered with all of its hardware attached, was shiny and new with no blemishes and didn't require dozens of technicians to repair build faults. For this reason, we feel their final workmanship and overall finish quality is unacceptable and leaves much to be desired. We will say they are very responsive to the many warranty issues; these same issues that should have been noticed and attended to by Centex prior to the home's sale. ... More

Still have pending items that weren't completed at closing. Have scheduled contractors but no one ever shows up. The one contractor that did show up didn't call ahead and so we werent ready for them that day. Have been changed to 3 different reps in 1 month. This is a bit insane, slightly unethical, and I wish someone would step up and take responsibility for the fact that our supervisor was fired the week we closed, we have unfinished work all over, and no one has been a leader to follow through with the commitment to complete these items in a few weeks.

Friendly builder- have been waiting for 6 weeks but no communication about warranty issues so far. Builder took pride in workmanship and standards.

The experience was enlightening to me since I was able to visit the build site on a weekly basis. I saw some shoddy workmanship that bothered me, but amazingly was corrected quickly to produce a beautiful project thar satisfied my concerns.

Timing was good and everyone is friendly

house was late by 2 months

The appliances, even the upgraded appliances are terrible. We have had problems with all but the dishwasher. In the most simplest terms the appliances are crap.

Certain things that should hve been done prior to closing were not dine properly. Two baseboards were not squared. Tile grout had holes, ripples. Tile floor also had some material tracked on to it. This shoud have been noticed and fixed prior to the closing.

Stressful experience to build a new house.

Our experience at first was really good as Shawn kept us informed about the house. After we moved in we were told we would have a new house manager, but was never given his number. Shawn said that Scott had been too busy to meet with us, as he is meeting with other homeowners. We are homeowners and he should have met with us. We have lived here almost 2 months and nothing has been fixed on our move in list.

Although Shawn, our building manager, had his hands tied a lot, I feel he did the best job he could for us. Contractors do seem to be the lowest bidders though. Often not showing up when they say they will. Centex had no contingency plan in place when their HVAC contractors quit on them. This lead to a couple of months delay. Holiday Pools refused to communicate with me about the project. Closing was delayed two weeks because the pool was not complete. This caused us to extend our stay at a local hotel and increased our out of packet expenses. Drywall has several splatters and the painters simply painted over them. Gloss paint for crown molding was overlapping the ceiling flat white in many areas. Had to reorder some tile and they used a different color grout when finishing. I see a few tile spacers still stuck in the grout. Our bathtub has to be refinished after contractors used ladders in the tub and scuff up the tub badly. Date of refinishing is estimated to be 4 months after closing! One window was broken at closing and has been repaired, but two windows are still missing trim that covers the installation screws after 40 days! I had a great experience at the design center with Daniel. Highly recommend him. ... More

My wife and I had to micromanage much of our home build. There were numerous mistakes that had to be corrected, throughout the process and at the last minute as well. Our closing date was pushed twice. There were issues still getting corrected after closing. Not a quality build.

Many electrical issues and roof leaks

We were really excited to get into our new home as it was really beautiful and had the space and many upgrades we were looking for. However, upon move-in about a month ago, we began to notice and experience many issues and we have now started to worry about the quality of the build and the customer service when there are issues. We noted two major concerns during our final walk through, and only one issue has been fixed to date. We haven't heard anything or a timeline on when the other issue will addressed. Additionally, after closing we came in to find drywall paint and dark stain in several spots on our brand new carpet from some of the issues we had asked to be repaired prior to closing - no update on this and what, if anything, will be done. Carpet and padding already worn down on the stairs because carpet was installed too early. Also, I ran my dishwasher one time after moving in - it was fine. Second time I went to start it, I received an error code and it never worked again. Per the Whirlpool warranty with Pulte, I contacted the service folks and it took 2 weeks before a service person was available to come out. When they did, he said the dishwasher has a bad panel and the panel needs completely replaced. Still waiting for parts to arrive so they can fix (and hopefully it does actually fix it). I asked for a new one, as it is clearly a lemon - no response. It has been almost a month now that I have not had a dishwasher in a brand new house with a family of four. Additionally, our irrigation system has not run since we moved in and no one has responded to our concern about this. Our sod is brown, and there are tons of tall weeds growing in the grass. Additionally, the grout is already cracked in the upstairs bathroom, the doorbell does not ring properly, we are missing screens on some of the windows that should have them - just to name a few issues. Though we did get a lot of house for a reasonable price, I am glad we didn't pay more because the quality is just not there and neither is the service. Also, don't rely on information provided to you about the home on paper alone. We did a quick sale and during the process we were told our home had a 4 foot garage extension, we signed paperwork with our offer that showed it was included and then we discovered it did not actually have this option, which was one of the reasons we had made an offer on the home. If you are thinking about buying, I would encourage you to visit in person and ask lots of questions and verify things (especially sizing of rooms, garages, etc) yourself. If all of the issues were addressed and in a timely fashion, I may feel differently - but as a brand new home buyer, it's apparent that the company puts up so many homes, and right on top of one another, and their focus is quantity/making money. I haven't experienced that they care about quality and good workmanship. I don't think they care if their buyers are happy after move-in.... they are on to the next home and sale. Overall, the entire process has been stressful and we have more questions than answers or help, unfortunately. ... More

Grout, paint, drywall taping, cabinet installation and general cleanliness are just awful. I am so disappointed I am shocked. Friends have Pulte homes and were top notch. Mine is just awful. No pride of workmanship and no supervision of work done. My tubs are not usable due to gaps, bubbles and voids in caulking around tubs. And this is after it was pointed out during walkthrough. Cabinets were drilled with visible holes where handles are mounted. Tile grout is uneven and there are dozens of splotches of grout on tiles. Carpet is dirty and has drywall powder and even white crunchy stains in it from work being done after installing carpet. Every day I wake up to find yet another thing wrong. I have owned 2 prior new homes from lesser builders and never had issues like these. Not happy! ... More

The quality of the inside finish wasn’t good. There were lots of flaws in the drywall (eg nail holes, gouges, mortar spatters, rums in the paint etc). The doors were hung with large gaps on the bottom of the frames. The dryer vent wasn’t connected and the dryer vent on the roof was plugged because a screen was left on the vent by the roofers. The dishwasher drain wasn’t connected properly and caused damage to the cabinets. There are dents on the refrigerator, dryer and oven. The coaxial cable from the outside of the house to the inside was defective. There is a dead tree by the driveway that was dead long before we closed (it still hasn’t been replaced). There is a swale behind our rear fence that is a mosquito breeding, unsightly mess. ... More

I appreciated the communication throughout the build and understand Hurricane Ian throwing a monkey wrench into an already complicated supply chain, but I do understand the motivation to lie to me. Making arrangements to live while the build was completing would have been easier if I was told the truth instead of trying to make me feel better with overly aggressive time lines. We all knew it was going to take three times longer than I was told, so what is the motivation to lie to me? Finally, we had concerns on the finish of the walls and paint that we were instructed were normal finishes for these houses. We come to find out from the 30 day quality inspection that paint and dry wall is embarrassing and never should have been released in this condition. It was obvious that either the damage from the hurricane was patched up instead of done correctly and/or was rushed, and now we have to manage a work crew redoing 1/2 the drywall and paint while all of our belongings are in the house. I would expect this from buying a cheap house and getting a cheaply made product, but we paid above average pricing and got a below average job on fit and finish. I have nothing bad to say about the quality of how well the house is sealed or the strength of construction. I still have trust that that was done correctly having been walked through the house during construction and seeing the final product. We will eventually be happy after corrections are made, but this all could have been avoided with less marketing BS and more honesty up front. ... More