Centex Homes Reviews in Charlotte, NC

The overall experience was good but the quality workmanship and materials is not so good. The doors, walls, paint and other materials is easily damaged or marked. This is the only part that is not good which definitely concerning. Thanks

It is good for budget, The finishing materials are not great and is very budget oriented. The TV output is only one and none available in upper floor. The heat water is coming very late. The Lawn was not watered well before handover.

Customer service is great. As a first-time homebuyer, overall experience is great. Only the build quality is much less than the price paid.

House fine. Finish details not so fine. Sales rep not qualified. Misleading info. Changes story. Would not work with hm again.

Had a lot of things wrong and messed up that had to be fixed prior to moving in. Was not told the truth about how much monthly payments were going to be. Some of the people were pushy and impatient when we were trying to decide whether or not to buy.

Warranty coverage for pulte homes really poor. They are doing temporary job during warranty time period. Worst customer care services.

So our sales experience was amazing. The rep was personable. However, the build process is where we had lots of difficulties. Centex clearly contract workers that do not share their vision. There are just too many things that have to be fixed up to and even well after closing. This was not a good experience.

This has been the absolute worst home buying experience I have ever undertaken. Day one we had kitchen sink issues with water going everywhere and the representative emailing that she is out of office for the weekend and will not respond until Monday. I finally got a hold of someone at the 1-800 emergency hotline and they contacted a plumber who found that the sink pipe elbows hadn't been properly seated and tightened. Day 14 we unexpectedly had raw sewage backed up and over flow out of the main floor bathroom toilet and bathtub. It flowed through the downstairs bedroom and into the living room, under the staircase and seeped into the garage. We once again had trouble contacting anyone local so i called the 1-800 emergency hotline and they contacted a local representative who had a plumber and cleaner come to the house. It was the worst Halloween night ever! The plumber spent nearly an hour snaking the line but never found a cause for the blockage. The pulled up some of the floor in both the bedroom and living room. t The plumber returned the next morning and ran a camera down the line to see if there was an object in the line blocking the flow but found none. PulteGroup Customer Care Manager working our case did not want to speak or communicate with us. We tried numerous times by phone and email and received no response for a week. She finally responded and came out to see our house. She said everything looked fine and they would replace the flooring and trim. We shared our concerns that this sewer line might have an issue since they were never able to locate a cause for the backup. She accused us of possibly causing it, we said how could we when we have only been in the house a week and a half and that's not even enough time to cause this situation. We finally were able to get her upline manager involved and she agreed with us and said that PulteGroup would make it right. We requested a new Customer Care Manager be assigned to our case. The plumber was sent back out to the house to put a camera down the sewer line where he found that the sewer line was not draining properly due to it grade resulting in a "Flat-Belly-Pipe where the water was collecting which had caused the original backup scenario we experienced on the evening of 11/31/2024.We were excited to finally know the cause and to come up with a plan to repair the line. Unfortunately, nearly another two weeks of phone calls and emails went by when we finally received a response. We were told that that PulteGroup would take responsibility to remove and replace the sewer pipe that this was a critical problem resulting from the original Centex construction during the building of the home. A plan was communicated to us and emplaced to repair the grade, remove the concrete, replace the pipe, repour the concrete slab, reinstall the toilet, replace the bathroom vanity, downstairs flooring and trim, and paint the walls was approved. We approved for PulteGroup to pull a permit with the county to enable them to perform the work. Now it has been another 13 days since this plan was concurred with and our emails and phone calls once again has gone unanswered. The lack of professionalism and and burden of living with the downstairs bathroom being gutted and concrete slabs exposed has been an undo burden for our family. We haven't been able to have anyone over to our new home, enjoy a family Thanksgiving, or put up our Christmas tree. We have 4 people sharing the one upstairs bathroom and are under the constant stress that this could happen again. It has been very stressful for our family to live with this situation. ... More