Centex Homes Reviews in Raleigh Durham Chapel Hill, NC

Beautiful home. Thankful to have a home to move into. Would like a larger yard.

Accurate time for closing

The quality is not that great. For e.g. the door between garage and entrance to the room had a gap at the bottom and same as in the front entrance door.

The home buying experience went well but the issues highlighted in my engineer’s pre closing inspection were not all addressed when we were told that they had been corrected, When we did the post closing walk through the condition of the floors was disgusting also the windows had not been cleaned. My summation is Centex could and should pay more attention to the condition of the home before turning it over to the purchaser this experience has not given us any faith in anything a Centex representative says.

Some parts gets easily broken. Overall just fine.

There is a delay in resolving the issues and also the house was not completed at the time of closing

Definitely builder grade. No sound proofing at all. Insulation is sub par. I can hear a person sigh in the next room. The use of flat paint is standard but it shows every mark, hand touch etc. The carpet and padding is sad and low quality. The land grading and drainage is actually horrible. Landscaping is a joke. But the price was fair in this market. I could have gone somewhere else but needed a ranch with decent sq footage. And the people at Centex were super nice. Note that Pulte Mortgage will not service your loan and they sell it to Fannie Mae who gives it to Loan Care who is one of the worst in the industry, according to all I read. ... More

Overall a good experience except for the closing attorney was awful. I have bought several properties, this group had the worst communication ever.

The lack of craftsmanship was evident through the whole build process. We were told by the Build Manager several times that our house plan was a difficult build because the builders had not built this plan before. I thought skilled builders could read and interpret plans. When questions were raised they were met with a condescending attitude that was even evident to our real estate agent. Some of the issues that were presented during the walk through were not completed by the closing date with contractors scrambling trying to get things done. We were told that if we wanted them fixed our closing would be delayed but that we could sign, close that afternoon, and send in the information to warranty and it would be fixed in the next 30 days - not. We sent in the info. to warranty and were notified that it would be handled at the 11th month period. We absolutely love the house but we also know what was covered up, painted over, and not up to par with a quality build. ... More

I love my new home; however, I feel that the service and response time from employees at Centex could be better. I understand that they have a lot of needs to be met but I wished they would answer emails timely!!

I was pleased with my walk through with the developer representative; however, the sales representative was not very responsive to many questions after we were in contract to purchase. I had to continuously email the sales rep begging for information about the purchase and closing of the purchase.

The experience of selecting options and then making design choices was not fun at all. Do not assume what each options include - u will be sorry. Things u think would obviously be part of an option as it is titled are not. Common sense does not apply. U need to ask a ton of specific questions to ensure u r getting what u expect. If u have conversations with your PM and something is promised, get it in writing. They will come back and say they misspoke or they were overruled by their management.

There were a few positives like the beautiful community and professional, friendly staff. The builder was quick to respond to our concerns. However, make sure you hire your own home inspector. Thankfully I did and he found broken roof truss (truss- part of a roof structure), roof tiles loose and other things. I found the back splash tiles popping out, and the bathroom tiles were broken or missing grout. The shower head was broken. The windows, carpet, and shower were not cleaned by the day of closing. It was full of grout dust and the team who came back to clean it did a poor job. The grounds keepers were just as bad. I had a tree that came with the house. The tree fell down twice and finally died. They didn’t dig the hole deep enough. Although all these issues have been fixed or in the process of being fixed, it should have done right the first time. I had to take the time out of my day to wait and monitor the contractors. I must say, they are trying to improve and had a very helpful staff, which made the experience more manageable. ... More

Very happy with the homebuying process until the week of closing and there was an alarming rush to get things done. The workmanship was less than desirable. There has been great effort to correct errors but I'm not confident that the builder would have made corrections on their own. We had to show and notify them of all the mistakes/oversights. Great efforts have been made in the last month but there are a couple outstanding items that are not available (beyond their control). Patience is key. Please read your paperwork and make sure you get everything you paid for, because they will not offer up the information--just hope you don't remember or notice. They tried to tell me that the garage door glass inserts that were in my purchase agreement was not included. Low and behold I found it and they agreed to get them done. Beware that there is no 30 day warranty process followed by an 11 month one as mentioned several times during my homebuying process. There is only the 11-month service. So they expect you to wait that long for them to fix things. The warranty office will literally tell you that. So they will only service things you catch during blue tape walk and what is written on Celebration walk through. Otherwise, wait 11 months. I'm unhappy with the warranty process, my water pressure is not something that can wait (they did agree) or the rack that fell off the wall. Also, a 1 year warranty doesn't mean you have warranty access for a year, it means they want you to write one list and wait 11 months until they address what they consider minor. Home Buying Process 5/5 Mortgage Process 5/5 Week of Closing 3/5 Day of Closing 2/5 Month After Closing 4/5 Warranty Office 2/5 Tracey 5/5 Aaron 5/5 James 5/5 Kelly 4/5 ... More

Some parts of experience were OK. Others leave much to desired.

Overall experience is ok. If you have selected upgraded package, make sure that you verify these in a timely fashion. Luckily I checked so there is no delay. Home is ready on time as mentioned. Nice features included for the package that I selected.

House is what was expected for a starter home, but materials and finishes are not great for how much was charged. Walls are very thin, paint is about the smallest amount that could have been applied to call the walls painted, paint missing from a number of corners of baseboard, trim not nailed down enough, sewer line broken after moving in. They were quick to address almost all blue tape items, which was nice to see

Our experience with Ryan in Sales was very pleasant and professional. As first-time Centex homebuyers, not our best experience with new construction because of Centex policies. We saw the home at the end of 2021 (the walls were not yet sheet rocked) and wanted to purchase at that time and were told the price. However, Centex did not release the lot until March 2022 with no reason given despite our many emails and phone calls to the sales office with offers to purchase. When the lot became available, the price was raised $50,000 with no cosmetic changes permitted (including paint color and style of the front door) even though it was early in the construction process. Once in the home we were told we had to wait 11 months for many of the issues we had with the construction to be corrected, including damaged windows and missing caulk and sparse mulch that we ended up paying to replace since the builder-controlled HOA refused to address this issue. Our experience with Centex would have been enhanced if all of the above did not happen. Therefore, we most likely will think long and hard before purchasing another home from Centex. ... More

Major improvement is needed in the communication, dont have proper system for communication through any form, there is big scope for quality improvement as well

Not a very great experience till now. we have seen houses that are being built around the area which have more build quality than ours

Difficult process when it should have been a positive one- we are happy now as all is said and done

They are not responsible and not talking any accoutable only my bulider is responsible

Nothing is good. Not at all happy with quality

The build manager and the build process was great. I really enjoy the house and had no issues. The problems were with the Sales team. Either they were completely clueless or they flat out lied to my face. Either option is not good. With the sales team you need to triple check everything they say and get it in writing.

I am not very likely to buy from this builder again.