Centex Homes Reviews in Raleigh Durham Chapel Hill, NC

Communication has been faulty from the beginning. I moved in June 2020 and was told that a 30 day walkthrough and 11 month walkthrough would happen to fix issues, but the 30 day was and will not be done per the warranty dept. Low tier Whirlpool appliances specifically came as an incentive, but were not installed properly. For 1.5 months, despite numerous requests, no one came to attach the missing ventilation tube to the clothes dryer, indicating this was not an emergency. Finally, we were frustrated enough that we fixed it on our own dime. Not being able to safely and cleanly use a clothes dryer after move in is not an emergency? Additionally, any service personnel that came to the house had no idea what they were there to service; the plumber came 3 times because his team didn't review the prior visits and came unprepared all over again. The warranty dept has not proven it communicates at all with contractors. The most blaring issue is the lack of craftsmanship on this house with obvious hastily completed work. The amount of holes, cracks, bad or missing painting, and misaligned blinds and cabinets, and frayed carpet edges cut too short is innumerable. Additionally, the base and floor boards were poorly cut and installed and separated from the floor very shortly after move in causing ants to march in throughout kitchen and living room for days. This will be left unaddressed again and I was told by the warranty dept to pay a contractor to get it fixed even though the structural warranty should be applied. The blue tape I placed and photographes in most places in the final walkthrough before close was plainly removed without remediation. These issues still exist and are getting worse. The housing development is also not kept clean in public areas even though we are paying HOA dues. I will be unlikely to deal with this builder again. ... More

Our walk through took over two hours, almost a month later, we still have items from our walk through still being taken care of. Hopefully, this will be all finished by June 19th, we moved in on May 20th. It has taken countless emails and follow up emails and calls to get my home up to new house standard. We moved in with in accurate details on who hooked up the facilities. Were there close to two weeks before the internet was able to be installed, the subdivision was not ready for people to move in. We are supposed to have our grass cut under the home owners association. We have not been given the contact information, almost in a month and no one has come to cut the grass. Having difficulty finding out whom to contact to get this done. Have had two field managers, never has been truly supervising the house construction or workers as needed. The initial paint job was the worst of any home I have ever lived in. There was a hole in my shower, grout issues, paint on tile and hard wood floors, paint on cabinets. We had a toilet that had to be fixed by a plumber, a nasty spot on the concrete that had to be fixed. Overall, it has been difficult. We are having to pick up nails left by construction crews on the streets, trash continually blows into our yards. We also had an issue during construction when our screened porch was done wrong and the patio was not poured. I am just now beginning to think that after tomorrow, when the security team should be finished and the remaining paint removed from my floors that my home will feel like my home. However, I am still concerned with the construction crews that are leaving too many nails, trash, and I would like the Home Owners Association to cut my grass as promised and paid for at my closing. ... More

The quality of the home is very average. Lots of issues would have just required an extra few minutes when it was being constructed/installed. Overall construction is just somewhere between poor and average. Just disappointed.

poor fit and finish work. no flexibility. difficult to resolve issues. was lied to numerous times during construction

Never trust the builder for the words. if it is a legal document then they will do it. else it is just an eyewash. never sign anything if you are unhappy especially not on their words. they always over promise and under deliver. Phrases like " We will do it by next week"-- they never happen. Very painful experience...

The process during the build was fine. The quality of the materials and workmanship is horrendous. I am disappointed to own this quality.

The beginning of the building experience with Centex was less stressful than the end. We had to rush to make design choices as it was a spec home and they had already started the building process. The sales rep, Ryan, was kind and helpful when he could be. Throughout the build process we had construction managers change about 3x and none of them were proactive in reaching out to provide updates on the home progress. We were out of state and was expecting better service as we heard from others who went through this process previously. As we were about 6 weeks away from close, we were in the state and able to visit the house more often. I pointed out things that were wrong or done poorly, but was told the little things would be fixed by the new home orientation (which was 4 days before closing) or closing. I expressed my concern with that as I was worried that they wouldn’t have enough time to address all of the blue taped items in time for closing. We get to the new home orientation for blue tape- spent almost 6 hours going through the house with the blue tape to identify issues. We get to closing and they simply removed a lot of the blue tape without actually addressing the issues. The cleaners actually put additional holes in one of our doors and some walls after we closed and they barely cleaned the house- to be fair the power went out later in the afternoon due to a storm, however, they never came back. We have been going through the process to still have these things corrected now 6 weeks later. Since living in the house we have identified even more issues- walls not being straight (discovered when we went to add a wall to convert a dining room into an office and the opening was not equal), uneven flooring over the concrete slab, drywall not being completely filled in as there are little holes on the walls in several rooms (the paint they chose hides it very well unless you are looking from certain angles), nails sticking out along the trim of the carpet- which we are told that is normal for them to install the tack upwards and we would just hammer them down when we feel it, gaps in the carpet along the baseboards, and so much more. I have several family members looking to move to this area and build, but rest assured they will not be using any of these companies from Centex/Pulte. It is very disheartening especially when spending over half a million on what we wanted to be our forever home, that they couldn’t even have basics of straight walls completed. Their version of quality work is very poor. ... More

After moving into our home, several issues were noted. One was the realization that the bathroom tub has permanent damage, namely, severe scratches and scuff marks that cannot be remedied by cleaning. Another issue was several scratches on the glass of the bathroom mirror. Those scratches, obviously, cannot be removed by cleaning. Centex has refused to remedy those issues. If not remedied by Centex, those problems, among others, will forever be reminders of the poor construction and lack of accountability by Centex/Pulte. Those problems will be shared with others, especially anyone seeking comments regarding Pulte homes. ... More

Below are few items which are really worse than any other builders , poor walls , gaps between carpet and walls , columns not aligned properly , door locks not installed properly , many more , only best part in whole experience is Site supervisor , he was amazing and responsive , but if quality of house or material used is not good , what would supervisor do , I wouldn’t blame on him for sure ,, he is exceptionally good , worst part is creeking sounds all over the house , I personally suggested couple of my friends not to sign up for houses in upcoming pulte properties 55 at the park and Alexander drive . Overall I will give 1/5 for Centex for disappointing me with your quality of work ... More

This had been a experience of a life time it was good when the building process was taking place but after you close and receive those keys that’s when your problems start the warranty part is the worst experience. And I do understand that things happen but I’ve been aiver a month and have had nothing but problem with the warranty department they STINK

The quality of the house is very poor. There are a lot of issues inside the house. My field manager made me to sign the closing document and promised me that he will fix all issues in a week but it’s been 2 months. No one is addressing my issues. Paint is already coming off from walls. Even a small strain on the wall is not going when I rub on it. I paid 3000$ extra for painting. I am very much disappointed with this. There are a lot of squeaking noises in second floor. I am not sure if it is a structural issue or carpet issue. I dropped emails to my field manager and RDUWarranty but no one is willing to address my issue. I didn’t expect this from Pulte. They are losing their brand value. ... More

If you are reading this, please move on... trust me you will thank me later. Centex/Pulte homes are very poorly made and require a lot of maintenance calls to fix things that are days to weeks old. They employ "anyone that can show up that day" - direct quote, to the home site. Purchases 6 weeks ago, after initial 18 things on the closing punch list (pretty standard) I have had sent 38 emails trying to fix the new 26 items. The trades that come bye talk down to the homeowner as if they do not know anything. Very poor communication, poor quality workmanship and poor material used. The default whit most of this is "that's why you have a X-year warranty"... So when everything breaks down they suggest you just take it up with the warranty people, instead of making sure things are right or well made as to avoid the warranty people. The neighbors on either side of me are experiencing the same sorts of issues so I know I am not an outlier. Look else ware for piece of mind and less aggravation.! ... More

It take them time to get a response back and multiple attempts to reach them.