Centex Homes Reviews

The home buying experience for Pulte/Centex was not a pleasurable one that’s for sure. The entire financing process was a joke. People not responding, not reading through documents submitted, delayed reviews of time critical pieces of information, more than I care to write in this review. This was a fumbled, mismanaged and unprofessional way to handle people’s financing and overall one of the worst interactions I’ve had as a consumer. It didn’t stop there, on the building side of things, during our final walk through we noticed a worker decided to urinate in the master bedroom closet. The construction manager apologized and cleaned but hopefully replaced the carpet and the padding underneath. We found some things after we did our own inspection that needed to be fixed. For the most part those items were fixed. The swells on the side of the home are flat and pool water up. That has been the concern from day 1. Instead of fixing the issue Pulte warranty decided to send landscapers out to see the area.. Well it’s been about 3 weeks now and the problem persist, and the grass hasn’t grown. We had some minor electrical issues and drywall issues with the home after move in. The contractors came out and fixed them. Other than that it’s been me making trips to home depot to fix things as they’re discovered. Dealing with Pulte Warrenty has done nothing but waste my time / money waiting around for people to show up that don’t show up on time or don’t even show up at all. Overall I wouldn’t recommend buying a Pulte / Centex home. Sure this could be a bad experience from one person but when a company drops the ball in just about every phase of the home buying experience, it shows how unprofessional the company is and should caution potential buyers. It’s more than likely this review will not be seen but for those who do see it I encourage you to get financing elsewhere, hire an independent inspector and take what this builder says with a grain of salt and do your own research. ... More

I would never again buy a home from them, this has been a nightmare. I felt like we moved to a used house and not a new house, what you see on line is not at all what you get. Buyer beware. We have lived here less then 30 days and already have a list of issues not done well, or not yet fixed. Even on move in day, there were concrete chunks in the yard, the sod was horrible, the glass doors where all full of scratches, there is a soft section in the floor, paint was bad in multiple places, back dorr rubbed the paint right off. Strongly subbest using a different buyer. Even the sales lady who was so adamant about closing on that day (to get her incentive I am sure, has not contacted us, come by or anything since the day we picked up keys, and at that she was not here to get keys, go elsewhere ... More

The loan process literally took until the week before I moved in which was 2 months after my application. I understand processes take a while, but better communication and site updating would be great. Waiting last minute like that ended up costing more to move then if I had a couple weeks to prepare. Workers were still working on homes around me. This led to trash being blown into my yard everyday, plus waking on my newly laid sod. Which coincidentally isn’t growing. I can also say that the port a potty in the yard didn’t help, but also stunk. Maybe I am picky, but the port a potty would have been moved down to another construction area before I laid the sod and a barrier fence should have been put up to prevent the trash before I had to call and say something. The gutters are blocked with trash, we still pick up trash daily from the yard and street, and the run off behind the houses is filled with building material trash. There are a lot of kids around here. Keeping the street clear of rocks and nails would be considerate. Also, driving slower would be appreciated. Two other major issues found before I even made a payment. My handrail for the stairs is not properly mounted and the ceiling above the AC, the paint is cracked and you can see a gap. Other than these issues so far, working with Ruben and Kara was the best part. They were always available and easy to speak with. They did what they could to ensure my concerns were addressed as quickly as possible before the move in. ... More

The process was stressful, loan process was a mess. Title work wasn’t even sent to title agent on day of closing. Trash, nails/bolts and weeds left under sod. Sod was dead writhing 48 hours. Thing that were suppose to be fixed, not fixed. Felt builder didn’t care once paperwork was signed.

Sloppy work, and dozens of issues from the moment we moved in. Project manager Reuben scared my wife by showing her a picture of an alligator he saw on the lot after I told him she was afraid of alligators. We showed him some issues and he didnt apply the fixes to the house. We still have a big stack of extra boards they haven't taken away. Cracked bricks, ungrouted areas letting bugs in, warped doors, unfinished screens, unpainted areas, scratched mirror holes in the drywall, cracked garage door support, messed up landscaping, no peep hole installed, doors not latching properly, dozens of nails scattered throughout the mulch and the list goes on. I was also told the home would have hurricane windows and it didn't happen. Happy with Brittany and Ryan and the work they did, but I'm not happy with the workmanship, or effort of the project manager or construction team. I saw when the house was going up that the work being done by other project managers was better, so I'm really disappointed. I'm happy with Brittany who is working to resolve, but I wish she didn't have to. ... More

My experience with my builder Tristen was great. I must say he gave me his word to address any issues and please with his urgency to get things done. I can’t say the same for the sales agent. It has been one inconsistency after another. Forget about have visual communication about an exchange and he would deny it all. We were told by the sales agent that a temporary mailbox would be installed in the community and a mailbox key would be issued at closing. It’s almost 2 months and yet to receive a mailbox key let alone communication regarding the mailbox. Would I refer my builder Tristen to potential buyer, absolutely! However, I would not recommend building with Centex. I’m quite disappointed. ... More

I feel like I was pushed into thinking all the issues at each walk through would be completed and any issues would be fixed asap. The only person who has been great so far and actually communicates is Doug my service manager. My electrician no showed for a outlet that is missing which is a code violation. Made me miss a work day using PTO even after confirming that morning! My upstairs tub leaks but thankfully Doug is working on that finally after Dallas just ignored the issue since one week after moving in the home. The pain comes off with one wipe on every wall. The exterior doors have to be slightly cracked in order to actually lock them. Doug is also working on that but I have to wait and see if he comes through unlike the incident with the electrician "who was coming". Steer clear because the whole neighborhood group on social media is talking and nothing but complaints with the new homes that should not be an issue for a new home. Also, Taylor isn't any better when my realtor reached out to him/her they said someone would come look at the issue and well lets just say, that NEVER HAPPENED. I regret buying this home now dealing with all the frustrations. ... More

Everywhere you look you find something new that needs attention or fixing. Great response in the beginning. Then you give them a 10 as a rating and then it all disappears. Can not get a schedule for getting the fixes you identified and handed in. No follow up from anyone in the company. Poor craftmanship on just about everything. No pride in any of the work/craftmanship. Too much to complain about, and it has been weeks and if you don't reach out to say something you will never hear anything. Every day is something new. It is a terrible feeling that you bought a house and are on your own. After such a short time. Learn to fix it yourself, you will be better off. ... More

We have found several issues within the 30 day warranty of initially purchasing the home that makes us question if the home can support or last us in the long run. The fact that they don’t finish painting the garage is another issue. This was not mentioned during the purchasing process. We have found a water bottle in our background full of urine. It was removed, however why was it in our backyard to begin with? They give you 1 point of contact for the 30 day warranty, which is time consuming because that person has 20-30 other things to do in addition to helping us. A dedicated person would have been more helpful and less stressful. The 30 day warranty should be extended to 60 days because we are still finding issues within the home. ... More

I made my first home purchase in the USA at Centex/Pulte and my experience was unfortunately pretty bad. My house came with no refrigerator, washing machine, tumble dryer, curtains, cabinet handles. In addition, irrigation does not work right, a lamp has already fallen in 2 months, shower loosened, among other problems.

Sub standard quality of work and material. Not qualified worker or supervisor except one per I dealt with.

I have to paint garage if I have known, wouldn't purchase a house

I started out with happiness and then it went to, "got the sale nothing more for homeowner". I have been in my new home for 2 months and unable to to get weatherstipping on 2 entry doors. One door had none from the start and still waiting, the other was in pieces and needed to be replaced, still waiting. Took a month to get someone to fix my garage entry door due to the fact it would not close to lock. I have submitted 3 service request and emails asking to fix these items. So, my experience has not been a smily face for a new homeowner.

All started out well but many issues came up and repairs were scheduled and missed by contractors. Calls weren't being returned by the supervisor and we had to leave multiple messaand texts to get a reply. Our issues are still not resolved after occupancy of 2 months now. I would never buy again from Pulte.

Low quality shower doors. Rocks all over the area that were never removed, left over wires and trash under the sod.. The Sod can’t grow from all the rocks and materials underneath. Low quality shower doors which both have broken. Counter tops and back splash very low quality. That’s just some of the standards used.. Supervisor inspector did his best for the time and materials given from Sales and management.

So our sales experience was amazing. The rep was personable. However, the build process is where we had lots of difficulties. Centex clearly contract workers that do not share their vision. There are just too many things that have to be fixed up to and even well after closing. This was not a good experience.

Paint everywhere in the home. Floorboards are always coming up. Standing water in backyard. Uneven structures inside home.

I closed over a month ago and have the same issues i had before closing. They told me we will get all this taken care of and even wrote up a form we both signed and told me within a week it will be done and its been over a month and I have been no showed several times and now just getting blown off with no help. Just need some accountability to keep checks on people

Centex home put me onto pulte mortgage to use as a lender who were very misleading and deceptive. When asked for a refund it took 4 months to receive my money back for appraisal and credit being ran. The centrex office wasn't very helpful in how tonresolve this issue and said they'd take it out of the closing cost which didn't happen. The builders themselves have been very helpful and have come by to fix things that weren't quite right or missing without a problem and have been the best part about the process

Closing was put off because u didn’t have all documents ready. Also repair issues no one showing up and taking care of issued

The quality is horrendous. Paint runs everywhere. Things we blue taped to be fixed were not done we were even told by the build that he watched the painters take off blue tape and do nothing. Missing flooring, missing caulking, hole in the pantry, stains on the carpet. Yard looks like crap looks like they threw it together in an hour which they did on the day of closing. Patio has line where they left a hose when it was drying. Trash everywhere in the yard from the trades working on other houses. Sharp Nails sticking out on hand rails on stairs (they finally fixed)and filled the holes with white caulking but still haven’t stained. Staining on door looks like crap there were runs all over and I pointed them out and instead of sanding them out they just put another coat and you still see it all. Almost all the doors in the house will not latch. ... More

customer service not helpful. they promise to get back to you but they never do. Very quick to use or say 'not under warrantly' as a safety blanket, without waiting to listen to what the concern are. My construction manager cody was the only good thing that happened during the buying process. The sod(grass) is no good at all and is not covered in the warrantly. I am just learning to adapt to the new home and having no help from customer service.

Still have several open issues 45 days after close. I believe that all my open issues will be address eventually

Wouldn’t recommend. Poor experience for my first home

We love our home. Dislike the process. Final closing figures was not what was on the actual document. Slow to respond asked for the same documents several times when they already had it. Poor communication between the different departments that should be working together. The bad outweighed the good here.