Centex Homes Reviews

Major improvement is needed in the communication, dont have proper system for communication through any form, there is big scope for quality improvement as well

I love my new home. The layout is perfect. Structurally, it is solid. However, the attention to finish work is abysmal. Cracks in my new cabinets, my banisters are unsanded leaving my family with splinters. Gaping holes that were never covered over. Unsealed doors. Every neighbor I speak to has the same experience, with warranty tickets a mile long. You will love your home, but you will find that what it takes to make it as it should have been on the day of purchase is a frustrating and lengthy process. Be prepared to be a squeaky wheel. You also have to stay on top of the warranty team or your ticket will be lost in the ether. ... More

I will share my experience and highlight 2 categories. 1.) Customer Service; the overall customer service was excellent! The builder was attentive, responsive, and eager to work with me. 2.) Quality of craftsmanship: the job seemed rushed and it showed. There was paint splattered on the carpet, blotches of paint on doors, cracks on the driveway, and the crown on the kitchen shelves was loose. I put in a work request to have these and several other issues addressed before the one year warranty expires.

Overall the house is not on the standards that I was expecting. The final product has poor workmanship quality. No attention to detail whatsoever.

If you get the opportunity to work with Porter you won't be disappointed !! Nice floor plans and upgrades. A couple of upgrades I wish were available - hardwood in the upstairs and an upgrade on the kitchen appliances.

Staff are very friendly. Finishes are extremely poor. It hard not to know where to direct your concerns and everybody would say it'll get fixed, but that's is not going to happen. They hide warranty information, so they can cover their back. The grass in front and back yard that was installed was brown with the excused that was winter time. Spring is almost over and there are more than half of the grass that still brown (with the right watering). Also, a lot of big bumps all over the front and back yard. At the moment of the installation, they said that those bumps would settle, but of course, that never happened. ... More

Our home is great, but there are some issues with the quality. Drywall and paint were damaged and supposed to be repaired prior to moving in. We are 6 weeks later and still haven't heard back on when to expect them. We are still waiting for 4 trades to come and finish repairs that should have been done prior to closing. The warranty department takes weeks to get back to you. Just be aware that you will have to keep on them.

Lack of quality and no pride in work

I wish we had the availability to wait on closing until all the issues were addressed but it would have taken too long. There have been a mix of bigger issues, minor mistakes and comical overlooks. Since the first rain storm, I’ve been vocal about insufficient drainage with no response. Exteriors issues with siding and windows. We found a roll of sheet vinyl tucked away with our ac unit. Daily reminders and concerns for a new build.

I hate to use the word nightmare because I’ve certainly experienced worse. But you definitely don’t get what you pay for. Here I am a month I’m still waiting for someone to come fix the windows that won’t close, paint our outside veranda, install missing lights, and bring missing pieces to our blinds. Upgrades you pay for you have to remind them you paid for or you don’t get them: examples is crown molding, tray ceilings etch What we had to get fixed during the process was crazy: missing screens, attic unit missing pipe covers, shotty painting, wrong tile in kitchen, missing light over shower, chipped and cracked marble/granite, etc. And we put down over 40% cash on this house and got a house I could only compare to a sad reflection on workmanship of what they show you in the model. They take some sweet time building for 6 months and then it’s a mad dash the last 2 weeks to get it ready to move in. I will never build with centex or Pulte again. I’ll stick with Taylor Morrison who for a townhome we had for $100 less what was better quality. ... More

In terms of the people I worked with, excellent. When it comes to the house, it has been issue after issue and disappointment after disappointment. The way we received our home at closing was a little disturbing to say the least. My wife and 2 kids had been in a 1bd apartment prior to so we were just happy to have space. I highly recommend paying a close eye to detail, trim work and the overall crew who is building. Corona bottles and cups of pee are not uncommon to find along with razor blades, filthy window seals and trash hidden behind your appliances. Interior and exterior paint job is a joke. ... More

So many downs throughout the process. From floor plan changes (a wall that wasn’t supposed to be diagonal end up being) to multiple water leaks, one that owner found on a random visit to the house, that was able to stop it before it ruined the entire second floor with the over night water fountain. Overall the floor used is sub-par and below quality, been told is not linoleum and it’s a Vinyl roll but they are both the same and at the price point a plank would’ve been ok. Floor is peeling everywhere, is not resistant and wasn’t finish correctly in so many places. The cabinets needed reordering of multiple faces because they were all scratched up everywhere but difficult to tell on the quick walkthroughs. Majority of walls and doors are not leveled or crooked on a variety of ways. The list goes on. If I can do it all over again, I would NOT buy a Centex home (at least here at this subdivision of Winding Brook) and spend a little extra cash and go with a different builder in the area. Let me know if you need further explanations on any of the above, or more finishes issues throughout. Standing by. ... More

Buying experience should have been exciting, sales rep was not really supportive through purchase, field manager was terrible at overseeing the workmanship was at the level of expectation set, quality of materials is not exceptabke for new built home!! Many issues with workmanship, you have unqualified workers such as painters , cabinet installers, trim carpenters floor installers !! Every issue has been passed off as a vendor issue, no one takes accountability !! Would never recommend Centex to my family and friends

The PM Zack L was great and very attentive. The workman ship was not something worth over $300,000. I am disappointed in the quality of work and what passes as a new build.

We have had a roller coaster of an experience, and I would not recommend Centex. We had a terrible project manager, Jackson, for almost the entirety of the build, who never contacted us, never gave us updates, didn't put in any service requests when we noticed broken windows in the home, they tiled the wrong floors, etc. It was a nightmare. When I had to contact our account manager to get him to even call me, he sounded like I was bothering him. Three weeks before close, they switched us to a new PM, Clay, who was fantastic. They told us the other guy left and knew he was on his way out and clearly wasn't doing much during the months he was our PM. Clay did everything to make sure we closed on time, and fixed all of this issues that were ignored in those 3 weeks. But we are still dealing with horrible issues from Jackson's lack of effort. Namely, our low voltage wiring was not supervised when put in, and the wires go all over our house. A doorbell issue turned into cutting walls all throughout our house and we're still waiting for it to be repaired. I now worry that any electrical is going to cause this again. The electrician who came to fix the issue almost laughed when he heard Jackson was the primary PM, because he has had to fix numerous issues like this but only with his houses. Also nails were sticking out into the walls near wires, which could cause a fire. The electrician removed them, but thats only in the 3 walls he cut into. Who knows if my house is on the verge of a fire from his lack of care about the build of people's homes, where safety should never be a concern, especially on a new house. I'm giving this a 3, because Clay we give a 5, Jackson a 0. I don't know if it was just the few of us who had Jackson who had a terrible experience. But it seems like Centex knew he wasn't doing a great job and should have removed him way sooner, because us homeowners are dealing with the consequences. ... More

I’ve lived in the home for a month now and the home has issues first with the outside paint is peeling, downstairs tub has a big crack that is rusted I’ve tried to let the contractor know about the issues and have not heard back from them. Just dissatisfied overall!!!!

Pretty much everything in the house has an issue. The flooring, the AC, the front porch, the sprinkler, the garage door... I'm tired of asking them to come to fix these issues. For the price we paid, for the pain the mortgage company was; there should have been none!

Overall I was rushed to see the house. I went by a few times on my own to see the discrepancies that caught my eye to see how the issue was being addressed. I find a few holes around, the staircase only has gloss on the entrance and the railing going up doesn’t look touched. The wood actually looks faded. The front door and back doors do not close properly. So overall I would say yes it looks beautiful at first glance but I would advise anyone to spend a while really looking at the details. Open and close the door yourselves so you can really see if they work properly.

We thought it was going to be great experience buying our first home. Boy were we wrong. The roof structure had many boards that needed reinforcement as well as a hole in the roof barrier. Initial inspection passed until we had our own inspector come through and point out many issues. Builders urinated in our new bath tubs with no running water. A port-a-toilet was literally outside next to our house. Electrical fixtures were crooked throughout and had to be straightened. Front porch post is not at a right angle/squared to the house. One month in and nails/screws are backing out of the sheetrock in 3 different places. Attention to detail during build is lacking throughout. ... More

Other homes companies do every thing right like before the closing I found too much issues in the paint and in the kitchen too

Builder focuses on speed over quality. Many lines were not straight, screw not drilled in all the way, misalignments on cabinets, paint overspray.

The workman ship is poor. I would rate this below Crescent

only lived there for a month and already three warranty claims

The home is well made, but when it comes to the surrounding they rushed and did not do a complete job. There are many places where they rushed to get the home done. Also the outstide water draining systems are not to par.

Everything was smooth till after I did your survey and now it’s like pulling teeth . Still have things that need to be done that we’re addressed before closing and were never done . “Fixed”