Centex Homes Reviews

I had to do 3 final walk through this town house. My first one there was a leak in the living room wall that they had the wall torn apart by the sliding door when I arrived. The second walk through there was a wet spot on the wall were the original leak was. I was the person that pointed out that the wall was still leaking. I was told they would have to investigate the leak in the wall once again. When I came for the third walk through the problem (rusted coupling that was leaking) had been resolved. The carpet from the master bedroom on my first walk through was not properly secured in the entrance to the bathroom. The carpet issue was also pointed out in my first walk through. This process delayed my signing of this property until November, which cost more money on my part. ... More

Follow each step of the building process to the fullest. Check ever area on details before closing.

Been in the house almost 2 months. Still trying to schedule repairs from before I closed. :(

It did take a little time to close, and at times the same paperwork that I was asked to submit was being asked to submit more than once either because Centex claimed they never received it or they needed it again. As for my reason to giving a 1 star on Responsiveness to issues is due to a couple of maintenance issues I have that was brought to their attention to 3 different people and I have yet to receive a callback, Email or anything on those maintenance issues that need to be fixed, going on week 4 now.

We are from the north and used to our homes being built to a higher standard.

First, I'd like to say that Harrison came into to mess that should have been addressed before we moved in. There were many items that were not addressed before we moved in. We have for the last 4 weeks been dealing with one issue after another. Just to recap since we moved in the siding removed from both sides of the house. Kitchen side due to a bow in the wall. Bedroom side due to the AC unit 220 installed on the opposite side of the AC unit. Note I requested this be fixed before we moved in. I was told the AC unit is now moved to the side of the house where the 220 is. What I was not told was now you have a copper line wrapped around your house. If this wasn't bad enough we turn on the AC when we moved in and it wasn't working. We have have Smith heating and AC come out and it wasn't even finished being installed. Now the bow in the kitchen wall the drywall was taken off and bow was fixed. The wall in turn was refinished. Reinstalled the back splash and the wall was still bowed. So, the wall is taken apart again with more drywall removed & redone again. The wall is still not perfect but we have had enough. We had to have an electrician come out twice as now all the outlets on the kitchen wall are too far back to put the faceplates on. Also, the wall is so bowed that the trim at the bottom of the cabinet will not cover the opening. If we are not already upset we hire someone to install a standard storm door. The installer proceed to show me how crooked the opening is. The storm door cannot be installed at its current state. As I am looking at the opening there is also a substantial bow inside the house by the opening of the door. The more we look at the house it is obvious there is lack of any quality control or pride in building our house. The $408, 000 we paid for this house seems to be a bad investment. Whoever is reading this I would hope will contact us before we decide to contact someone outside your organization legally. Note my rating we generous even after all we have been going through. The house we moved out of was built in 1996 & I wouldn't trade it for our current house. ... More

Warranty coverage for pulte homes really poor. They are doing temporary job during warranty time period. Worst customer care services.

Moved in my home for a month now. Have had electrical issues, plumbing problems, and hvac issues. To this day still waiting for the electrical issues to be resolved. Imagine buying a $400,000 and not having electricity for multiple days in master bathroom and bath. Being told it will be a few days before someone comes out. Even though you see the electrical company working down the street a few houses down on homes that aren’t complete. Imagine them finally coming and not fixing the issue, then having to reschedule again. 2 weeks of getting dressed in the dark. But no one has an answer. We closed and y’all got your money so our issues aren’t a concern. -Local Realtor ... More

Many problems with the house from the grass in the back, shower doors with gaps, back door jamming, recurring kitchen leak one side of the closet different measure than the other one, garage walls were not finished, garage floor uneven ruff spots. Not good workmanship.

Started out positive, but didn't always get my questions answered. Even after replying to emails and asking. And then once home was closed upon have not received level of support needed when needing issues fixed. Still have many that were never taken action on and was told moving forward to wait until 10 month check-in. What about what was submitted prior not getting resolved? Just wait until 10 months I guess.

The longer I am in my home the more issues arise. Blinds that are falling down, nail holes in the ceilings, no caulking below baseboard, epoxy split and dried on floor, cracks in the walls appearing...NEVER been so disappointed.

Still waiting for the external trim problem to be replaced. It has sharp corners that will cut someone's hand and quality of workmanship poor. I addressed this with Michael again this week. This my 4 or 5 discussion about the problem since before purchasing the house. Someone pretended to adjust the problem by adding large globs of silicone to the sharp corners and rough edged opening that were not turned -in correctly in a professional manner.

Not a very great experience till now. we have seen houses that are being built around the area which have more build quality than ours

Not a good experience,bad paint job outside.

Terrible communication, they don’t follow thru on commitments, they disappear for long periods of time and don’t respond, the quality isn’t great and most disappointing is that you don’t even get what you expected/paid for when they substitute big items for different colors without telling you. Long list of gripes. Sales team super friendly for what it’s worth.

I have a lot to appreciate this company like the neighborhood and the house manager(Mark) are two of the main things I would like to appreciate Mark has really great responsive tendencies he is always there to help with issues and even if he can’t he always tries his best to satisfy customer and for that I would like to thank him. Something that left me with a sour taste in my mouth is the fact that after 30 of you moving in they are supposed to come to do a walk though in your house and that is a part of the contract but they never showed up. we I did I told them that when I moved in my grass in the back yard was not leveled and looked horrible but when I told them about it they kept telling me somebody will come to fix it and I would wait but no one would show it took me having to keep to call them every single day then when they did send someone the said that they didn’t have enough material to fix it and he never came back and now I’m stuck with this big backyard that is not leveled and honestly looks horrible. ... More

I love my home. Centex conceptualizes a beautiful look and appeal. My concern is workmanship it was poor all around. I never had a final walk through it was a 1001 things some major some minor that’s needed repair. Everything from the walkway to the bathrooms constant workmanship issues. And the response has been horrific I’m in two months now and still waiting for repairs to be completed. From spilling paint in carpet to, to broken cabinets in kitchen, to unleveled doors and crooked trim and every crooked placed Sheetrock and ripples in the ceiling. Its the contracted workers poor installment, as if they were unskilled. It has been so bad I’m been depressed about the entire move. It was the experience I thought I would have walking into my new home. Exceedingly disappointed. Positives are the home is gorgeous the materials appear to be quality and emphasize the beauty. The style and colors are a huge appeal, it looks classy. The pulte team is friendly and respectful prior to purchase very friendly. ... More

Lack of detail on the property. So many things were wrong when I walked through but most of it has been fixed. Still needs painting and windows frames repaired. So many people to deal with.

Just wish things would be fixed quickly since we’ve spent so much money on homes.

I closed on February 14. In January, my builder acknowledged that two windows needed to be replaced and he was working on that. When we closed, we signed paperwork acknowledging that our builder was still responsible for getting our windows fixed. It’s April 13 and I am STILL waiting on this to happen. We keep asking about it and we are rarely hearing back or are told they are “looking into it”, then never hear again. We’ve had to involve higher ups just to get what was promised to us 4 months ago done.

I expected better quality in materials, we recently had a water leak outside in the sprinkler system and they took over two weeks to fix it.

Warranty issues that arose just now week after closing not adressed in a timely manner and no one takes responsibility.

The house was unfinished due to multiple careless mistakes when we moved in. We were never allowed to have our blue tape meeting and kept being told it would be this day or that day and then it never happened. There is paint on the floor, missing caulk, gauges in the wall, pin holes everywhere, missing screws, a attic door that isn't even painted at all, a banister that is not finished being sanded and stained, spindaels that are not fully attached, and doors that to do not close, and things we paid for that were never installed. It's been a month and a half and the builder is still refusing to fix these things and pretending it isn't happening. Calls and says he will fix it and install things and then nothing changes and no call back again until we call again. We have spoke to the sales consultant, the field manager, and the warrenty company and still have not had the issues that should have been fixed at the blue tape meeting, or better yet never happened because who leaves gauges in the wall, fixed. We were so happy with this process until the final month and then once we got into the house since they left the house unfinished. We waited before filling this out hoping they would fix these issues but here we are, without even an estimate of when they might pretend to show up to finish the house. ... More

Starting out was great got to choose your own design and select colors but when it came to building the house we had a lot of failed inspection because workers were cutting corners and causing me to be delayed another 3 and half months from closing and I am still finding more issues after closing, this feels like a working project instead of a move and ready home, my advise is do not close until everything is fix and I mean everything, because to get someone out there will take weeks to fix.

They rush the house build and didn't address every issue my inspector caught. I keep seeing new things wrong everyday about the poor quality. The buying process was smooth and location is good.