Centex Homes Reviews

This experience was terrible. Those who you’re supposed to be in contact became unresponsive. The lack of consistency with communication along with poor craftsmanship is something I never want to deal with again.

What a shame. These houses come with more issues built in than upgrades.

Never trust the builder for the words. if it is a legal document then they will do it. else it is just an eyewash. never sign anything if you are unhappy especially not on their words. they always over promise and under deliver. Phrases like " We will do it by next week"-- they never happen. Very painful experience...

I have lived in this home for 3 weeks and have had to put in 3 work orders. Most of my outlets do not work, I had a huge leak which caused my water to turn off. They were suppose to send out the irrigation people to fix it, this still has not happened. My backyard and front yard was supposed to be re-rolled. This has not happened. My oven does not work submitted a work order has yet to hear from the people about fixing it. My outlets under the sink did not work, so I couldn’t use mh garbage disposal, i had water backed up in my sink. It took over 2 weeks for someone to come fix it. My oulets are still not working. This has been a horrible experience thus far. ... More

Our project manager does not have the knowledge to build a house. Contractors do less than quality work and it is acceptable to the PM. We had to point out several issues. They installed broken window, broken cabinet, unlevel flooring, no straight walls, terrible paint job and I could go on and on. You close and move in and it is a pain to get the outstanding work completed after they have your money. Go elsewhere!

First off, Rochelle and the rest of the sales team are amazing. I mean they knocked it out of the park. Then there is the field team and warranty team. They literally sucked the joy out of my experience of building my first home. They constantly change the rules to suit their needs, not the customer’s. My house had two floods. The first was when they hooked up the kitchen sink. It was installed incorrectly. The water damage resulted in cabinets needing to be replaced. The second occurred when the house was not locked before a weekend. The refrigerator was stolen. They left the water line on the floor. Water was everywhere. It was so bad the water was flowing into the garage. I don’t even trust this was mitigated properly. Zach one of the field managers did nothing on the house. I was supposed to close in 24 hours and nothing on the punch list had been done. Rochelle and I noticed it. Due to water and the punch list not being done, closing was rescheduled. My next field manager was Steven. They were rushing to close so I asked about when some of the small stuff would be done. He told me to call him for the first 30 days, and he would take care of it. The first 30 days fell over the holidays. So I messaged him before the holidays. He got back to me after holidays and told me to fill out service requests through the Pulte website. I advised him this was not what he told me to do. He never responded. Enter the warranty manager Cynthia. She and I talked and she was working through text message and then she changed the rules. She told me to put everything in through the service requests portal on the Pulte website. Again changing the rules. Needless to say I was unhappy. I did as I was told. Then she started to give me pushback. She was claiming I was outside the 30 day window, and I would need to wait until the 11 month final walk through. I explained what Steven had told me. She then advised me she did not care what Steven told me and this is how I would be doing it from now one. I talked to Cynthia’s boss Tony. He was very kind. He listened to my concerns. He transferred my file to John. We will see how John does. The final work is scheduled for 1/18/2022. I have had to take yet another day off from work thanks to Pulte. So I will see how this plays out. I have no faith in this company. I will never recommend Pulte order any of its subsidiaries to my worst enemy. The stress and anxiety this has caused is inexcusable. ... More

Centex has not been a good experience. Everyone was warm and welcoming in the beginning, but they are not to be trusted. They force you to close before everything is correct and they tell you it’ll be no problem to get it fixed. Once you reach out, it’s hard for them to fix it. They cut corners and try to make you feel like you’re stupid or wrong for asking them to fix it. If I’m paying this much for a house, I would like it to be done correctly. Maybe they were rushing or maybe the contractors weren’t being supervised properly by the construction managers. I’m not the only one who’s had bad experiences. After talking to my neighbors, I quickly learned that I was not alone regarding my dissatisfaction. ... More

Overall very disappointed with the quality of the material and workmanship. Interior space, layout, plan seems OK. But execution, quality material, workmanship, quality control, inspection process are subpar. The second day after moving we had to call emergency number for water leak in laundry room. You can imagine the experience. I had purchased two houses prior to this and were not this disappointed unfortunately. I am not recommending anyone to build or purchase Centex house.

1000% would not recommend nor build a Centex home ever again. We’re already planning our next move so we can get out before the Josie falls apart.

We bought our brand new home on July 18, 2021. We found our "salesperson" Jessica Golden, to be pleasant and responsible, but as we moved on into our new home we have had many problems with our new construction home built by Centex. Centex Homes and Pulte have been the most unprofessional and unreliable companies I have ever encountered. No one answer the phone nor emails. We have a busted irrigation lines in our home. We have to shut off the sprinkles because of the water accumulated around the water meter and the backyard. Two weeks ago, water was coming out of the ceiling in the garage. It happen that something was not properly attach to the bath tub creating the water to accumulated underneath the bathtub. This caused damages to the bathtub, floor, and ceiling in the garage. Lastly, the kitchen cabinet has a huge whole and no one can replace it. It has ben a nightmare! ... More

I'm moving date we had a water leak. Carpet how to get pulled up tack strips padding for the car pickup pulled up how to cut out sheetrock in 3 different rooms. And the house is very dirty when we moved in I'm going to make my second payment and stuff has still not all been fixed

The house was dirty after closing Paint drops on floor and caulk and paint on windows Some trim was not painted mud all over driveway and sidewalk Very unprofessional

This was our first new home buying experience. And it was totally ruined from day one. We got the wrong set of keys and couldn’t get into the house. Then there are many issues with workmanship and quality. Been here a month and still not fixed !

No quality or pride in workmanship. Carpet covered in paint and drywall dust. Treated like damaged floors, switches, appliances, counters etc are normal for a new house. No processes whatsoever. Every attempt to fix just made worse because they hire the cheapest most inexperienced labor they can find.

Horrible first time home buying experience. I still have issues that have not been resolved, and have to wait days until someone is willing to fix it. Absolutely not happy.

I wish I could say I got my money’s worth, but I don’t feel that way. There is no team here, just one person trying to get the various workers to do their jobs. There was no opportunity to upgrade anything. The materials used seem cheap, the workmanship is shoddy. Someone came to fix a problem and made another problem that someone else had to come back and fix. There are gouges in the walls that should have been plastered and painted before move in. Fixtures are plastic. Entry level appliances, flooring, etc. I’m disappointed and resigned.

My honest overall experience has not been the best and definitely had room for improvement from day one of my experience. I experienced poor customer service not from all but a few. Believing Centex and Pulte are linked I had a fair share of issue with Pulte as well . As far as the overall build and structure of the home , at a glance all is beautiful but once you start “living” you start to notice a lot unnecessary flaws. I understand some issues with the walls will happen due to the setting of the home but there were many drywall and paint issues, along with chips to bathroom countertop, discolored grout, issue with staircase, ac vent leak less then a week into the home, and above all no insulation in the attic . Yes some issues have been corrected in a timely matter others are still pending. I can only hope the company will hold up their reputation and correct the flaws in the construction in a timely manner. ... More

Door was left unlocked upon moving the first day no keys or lock. Almost a month later I'm still dealing with non finished items from contractor. My salesperson didn't even double check the home prior to me moving in nor gave me neighborhood info until I asked.

The process during the build was fine. The quality of the materials and workmanship is horrendous. I am disappointed to own this quality.

After moving into our home, several issues were noted. One was the realization that the bathroom tub has permanent damage, namely, severe scratches and scuff marks that cannot be remedied by cleaning. Another issue was several scratches on the glass of the bathroom mirror. Those scratches, obviously, cannot be removed by cleaning. Centex has refused to remedy those issues. If not remedied by Centex, those problems, among others, will forever be reminders of the poor construction and lack of accountability by Centex/Pulte. Those problems will be shared with others, especially anyone seeking comments regarding Pulte homes. ... More

For the price paid for the home, the quality,materials, and workmanship is very poor.

Bryan the field manager its been very helpfull and super polite other than that nothing more to say

Terrible.. never have I ever had such a terrible experience buying a house. This is my third one and by far the worst one . No one returns phone call , everyone waits till the last minute to ask for this or that. Talked to a cpl neighbors and basically had the same experience. If it wasn’t for having so much time invested in it, I would have backed out and went else where.

Unnecessary arguments over move in dates, for a new home there was quite a bit of things that needed to be addressed. Outside of the blatant flaws that was all over the home, the first night my decorative piece on the top of the blinds fell on me in my sleep, there was blue masking tape on my ceiling that I can’t reach, no seal for my shower to the floor, my towel rack in my master bathroom wasn’t screwed in completely resulting in damage now in my bathroom from it scraping, the workers around my home have zero respect. The portal potty is right up against my driveway when they could easily move it to a more comfortable area. They also blast their Mexican high pace music in the night, and they have thrown a notable amount of trash into my back yard, the strangest item I had to clean up was a sweaty soul to a shoe. Last comment I would make is after the home wax built, everything was absolutely filthy. Believe it or not, their mortgage arm was significantly worse to deal with. ... More

It began with miscommunication from the initial visit to the office. The staff were amazingly receptive and accommodating. We heard exactly what we were looking for with our expectations and the VA loan we were applying for. The rate was below 5% and the incentive monies were a great perk. We’re were told there would be a smart home package, appliances included, and a promised rate lock with a fair home price. Turns out we were confronted with a rate increase, no smart home package, no flexibility on price due to the failed promised rate lock, no appliances that were promised, and a rediculous amount of in house (Pulte monopoly) closing costs. We backed out of the deal. Centex home was a solid build for the price. We eventually were convinced to come back to the table with a large reduction in home price with flex monies promised. Dealing with Centex/Pulte group is not an experience I would recommend for any first time home buyer. Nothing was ever put into writing. Only false promises to make the deal. We felt like a number and not heard by Pulte/Centex. ... More