Centex Homes Reviews

I wish I had a better salesman, my luck, I got Greg! He never communicated what was going on.

I can't believe this whole process, from lack of communication, poor workmanship and the absolute carelessness. The sales rep team was the only high note of this process but the builders/field team dragged the rest of the team through the dirt.

After deposit was paid it was impossible to have someone call you back. They don’t build as specified on website. Were not up front about all the charges you have to pay. Can’t get them to come fix problems Major electrical problem that has to be addressed.

I seriously feel what was promised was not delivered. Your moto is quality and ease. There is nothing quality about the materials used to build these homes in fact i think your excuse well used was the pandemic and materials well welcome to the new way of life and replacing materials with cheaper products is what we paid for. Your painters should be fired. who on earth offers a finished homes with bumps and lumps and bad patching of mistakes on the walls. Counter tops who on earth hires a company who can not fit the tops correctly or properly and I can go on. You have at least 89% of home owners in here who feel cheated and they are going to voice their opinions to advise new home buyers to look the other way as we will too. Extremely disappointed is an understatement I thought you where better than this. Also, no follow up from what needs done within my home and I am not surprised. ... More

Low quality material and ,half way down work and the contractor workers very dirty work

I was hoping that frustrations during my closing period would improve, but it has gotten worse. Now that I am in the home, I am noticing cut corners and serious shortcuts taken with things like the electrical. The build team seems to not want to deal with me, passing me off to the Pulte service team, who I have called four times in the last two weeks without any followup from the local agent I need to speak to. Every time I pull back a layer of this home, I seem to find a new issue, which is a very bad feeling to have. Sorely disappointed and quickly developing a case of buyer's remorse.

Prior to moving in there were squeaks and uneven flooring, wood sticking out in in t he garage ceiling. The kitchen was flooded from a water line burst. Also the garage walls and floors had water leaks. Some door knobs and hitch loose. Over all, I think detailing is very poor. There is still squeaks and a brand new home should not feel like a fixer up.

What lived in our home for almost 2 months now. We keep finding new things wrong or missing in our house. We are extremely upset with how this house was built. We should be happy and enjoying our dream home but instead we are chasing the builder to fix all the issues

Literally everything that could go wrong during this build went wrong. We are 6 weeks after closing and I still don't have sod on parts of my yard. I have stained floor tiles, lumps in the carpet upstairs, the wrong baseboards, the wrong countertops and wrong backsplash was installed. I know Covid had a part in the availability of products however I wish we did not close until all of these issues were corrected.

This experience was terrible. Those who you’re supposed to be in contact became unresponsive. The lack of consistency with communication along with poor craftsmanship is something I never want to deal with again.

What a shame. These houses come with more issues built in than upgrades.

Never trust the builder for the words. if it is a legal document then they will do it. else it is just an eyewash. never sign anything if you are unhappy especially not on their words. they always over promise and under deliver. Phrases like " We will do it by next week"-- they never happen. Very painful experience...

I have lived in this home for 3 weeks and have had to put in 3 work orders. Most of my outlets do not work, I had a huge leak which caused my water to turn off. They were suppose to send out the irrigation people to fix it, this still has not happened. My backyard and front yard was supposed to be re-rolled. This has not happened. My oven does not work submitted a work order has yet to hear from the people about fixing it. My outlets under the sink did not work, so I couldn’t use mh garbage disposal, i had water backed up in my sink. It took over 2 weeks for someone to come fix it. My oulets are still not working. This has been a horrible experience thus far. ... More

Our project manager does not have the knowledge to build a house. Contractors do less than quality work and it is acceptable to the PM. We had to point out several issues. They installed broken window, broken cabinet, unlevel flooring, no straight walls, terrible paint job and I could go on and on. You close and move in and it is a pain to get the outstanding work completed after they have your money. Go elsewhere!

First off, Rochelle and the rest of the sales team are amazing. I mean they knocked it out of the park. Then there is the field team and warranty team. They literally sucked the joy out of my experience of building my first home. They constantly change the rules to suit their needs, not the customer’s. My house had two floods. The first was when they hooked up the kitchen sink. It was installed incorrectly. The water damage resulted in cabinets needing to be replaced. The second occurred when the house was not locked before a weekend. The refrigerator was stolen. They left the water line on the floor. Water was everywhere. It was so bad the water was flowing into the garage. I don’t even trust this was mitigated properly. Zach one of the field managers did nothing on the house. I was supposed to close in 24 hours and nothing on the punch list had been done. Rochelle and I noticed it. Due to water and the punch list not being done, closing was rescheduled. My next field manager was Steven. They were rushing to close so I asked about when some of the small stuff would be done. He told me to call him for the first 30 days, and he would take care of it. The first 30 days fell over the holidays. So I messaged him before the holidays. He got back to me after holidays and told me to fill out service requests through the Pulte website. I advised him this was not what he told me to do. He never responded. Enter the warranty manager Cynthia. She and I talked and she was working through text message and then she changed the rules. She told me to put everything in through the service requests portal on the Pulte website. Again changing the rules. Needless to say I was unhappy. I did as I was told. Then she started to give me pushback. She was claiming I was outside the 30 day window, and I would need to wait until the 11 month final walk through. I explained what Steven had told me. She then advised me she did not care what Steven told me and this is how I would be doing it from now one. I talked to Cynthia’s boss Tony. He was very kind. He listened to my concerns. He transferred my file to John. We will see how John does. The final work is scheduled for 1/18/2022. I have had to take yet another day off from work thanks to Pulte. So I will see how this plays out. I have no faith in this company. I will never recommend Pulte order any of its subsidiaries to my worst enemy. The stress and anxiety this has caused is inexcusable. ... More

Centex has not been a good experience. Everyone was warm and welcoming in the beginning, but they are not to be trusted. They force you to close before everything is correct and they tell you it’ll be no problem to get it fixed. Once you reach out, it’s hard for them to fix it. They cut corners and try to make you feel like you’re stupid or wrong for asking them to fix it. If I’m paying this much for a house, I would like it to be done correctly. Maybe they were rushing or maybe the contractors weren’t being supervised properly by the construction managers. I’m not the only one who’s had bad experiences. After talking to my neighbors, I quickly learned that I was not alone regarding my dissatisfaction. ... More

Overall very disappointed with the quality of the material and workmanship. Interior space, layout, plan seems OK. But execution, quality material, workmanship, quality control, inspection process are subpar. The second day after moving we had to call emergency number for water leak in laundry room. You can imagine the experience. I had purchased two houses prior to this and were not this disappointed unfortunately. I am not recommending anyone to build or purchase Centex house.

1000% would not recommend nor build a Centex home ever again. We’re already planning our next move so we can get out before the Josie falls apart.

We bought our brand new home on July 18, 2021. We found our "salesperson" Jessica Golden, to be pleasant and responsible, but as we moved on into our new home we have had many problems with our new construction home built by Centex. Centex Homes and Pulte have been the most unprofessional and unreliable companies I have ever encountered. No one answer the phone nor emails. We have a busted irrigation lines in our home. We have to shut off the sprinkles because of the water accumulated around the water meter and the backyard. Two weeks ago, water was coming out of the ceiling in the garage. It happen that something was not properly attach to the bath tub creating the water to accumulated underneath the bathtub. This caused damages to the bathtub, floor, and ceiling in the garage. Lastly, the kitchen cabinet has a huge whole and no one can replace it. It has ben a nightmare! ... More

I'm moving date we had a water leak. Carpet how to get pulled up tack strips padding for the car pickup pulled up how to cut out sheetrock in 3 different rooms. And the house is very dirty when we moved in I'm going to make my second payment and stuff has still not all been fixed

The house was dirty after closing Paint drops on floor and caulk and paint on windows Some trim was not painted mud all over driveway and sidewalk Very unprofessional

This was our first new home buying experience. And it was totally ruined from day one. We got the wrong set of keys and couldn’t get into the house. Then there are many issues with workmanship and quality. Been here a month and still not fixed !

Horrible first time home buying experience. I still have issues that have not been resolved, and have to wait days until someone is willing to fix it. Absolutely not happy.

I wish I could say I got my money’s worth, but I don’t feel that way. There is no team here, just one person trying to get the various workers to do their jobs. There was no opportunity to upgrade anything. The materials used seem cheap, the workmanship is shoddy. Someone came to fix a problem and made another problem that someone else had to come back and fix. There are gouges in the walls that should have been plastered and painted before move in. Fixtures are plastic. Entry level appliances, flooring, etc. I’m disappointed and resigned.

Door was left unlocked upon moving the first day no keys or lock. Almost a month later I'm still dealing with non finished items from contractor. My salesperson didn't even double check the home prior to me moving in nor gave me neighborhood info until I asked.